Service commitment letter 1 after-sales service commitment letter mainly includes:
1. Specific service contents during the warranty period of the goods:
(1) All goods damaged by non-human factors will be replaced and returned by our company.
(2) In case of quality problems, respond immediately after receiving the call for repair, and arrive at the site for free repair within 3 hours.
(3) If serious quality problems occur during the warranty period and the maintenance cannot be completed within 24 hours, a substitute with the same specification shall be provided free of charge within 3 days at the latest.
(4) During the warranty period, if the same defect still fails to meet the quality standards after three repairs and replacement, it is deemed that all the products are unqualified, and the buyer has the right to return them unconditionally. All losses caused by this will be borne by us.
2. Specific service contents other than the warranty of the goods: If the goods are damaged artificially, only fees will be charged during the maintenance process.
Quality is the life of fresh frozen products, and freshness is the lifeline of fresh products. In order to ensure the product quality, the company strictly abides by the Product Quality Law, Standardization Law, Metrology Law, Food Hygiene Law, Product Labeling Regulations, Hygienic Standard for the Use of Food Additives and other relevant laws and regulations in the production process, and has established strict production management system, quality supervision system, fresh goods warehousing acceptance system, inventory system and freshness management system to ensure the quality of fresh and frozen products.
1, supply guarantee
The company guarantees that the raw materials used in the products meet the relevant national regulations and standards, with fresh quality, moist appearance, complete appearance, normal dehydration, no odor, and no substances harmful to health such as hormones, antibiotics and pesticide residues.
2, processing flow specification guarantee
The company guarantees that the processing flow of fresh frozen products is scientific and reasonable, safe and hygienic, and the production and processing process is strictly standardized. In the process of product processing, raw materials, semi-finished products and finished products should be refrigerated in time, with good quality and quantity to prevent the abuse of food additives, and frozen products should not be processed with non-edible raw and auxiliary materials.
3. Packaging is ecological, environmentally friendly and safe.
The packaging materials used in food are environmentally friendly, harmless and decomposable. Containers, packages, tools and equipment for product storage, transportation and food loading and unloading are non-toxic and harmless, meet relevant hygiene requirements, are environmentally friendly and clean, and have no pollution to food.
4. Scientific and accurate measurement methods.
The company has quality inspection and measurement methods suitable for the products it produces, strictly abides by measurement laws and regulations, correctly uses national measurement units, and regularly conducts metrological verification on measuring instruments, inspection and test instruments to ensure that the products are fully calibrated and respect the legitimate rights and interests of customers.
5. The outbound quality inspection is strict.
The company strictly abides by ISO9000 standard and related standards of green food, and has established a strict product quality inspection system. Products must undergo strict inspection before leaving the factory, and qualified products are accompanied by certificates of conformity or animal quarantine certificates. Every day, 3% of the inspected products are selected for secondary inspection to ensure and improve product quality.
In order to improve the reputation of enterprises and protect the legitimate rights and interests of consumers, our company has established a strict after-sales service system and product quality and safety guarantee system. For products that do not meet the above standards, our company promises as follows:
1. All products that do not meet the quality standards shall be recalled, treated harmlessly and destroyed according to relevant procedures, and compensation of ten times the transaction amount shall be paid to consumers according to the current transaction price.
2. Replace the expired and misunderstood products purchased by consumers free of charge or make a reasonable explanation.
3. If the product weight does not meet the specified requirements, the company will replace the product with the same specification for free, make up the weight, and compensate the customer for certain transportation expenses.
4. If the product quality problems cause damage to consumers' health, the company will bear the corresponding liability for damages according to the specific circumstances.
5. If the delivery can't be made on time, the company will make corresponding compensation according to the agreement in the Commitment of Providing Fresh After-sales Service signed with the customer.
Company name: XXXXX Technology Co., Ltd.
Signature of authorized representative:
Date: 20xx- 12- 14
The third chapter of service commitment starts from the date of system acceptance. During the free warranty and maintenance period, immediately respond to the service request put forward by the tenderee, and provide free personnel to be on duty for the system from 8: 00 am to 2: 00 pm 12: 00; After receiving the on-site maintenance request, send maintenance personnel to the maintenance site within 8 hours, and repair the fault in time within 24 hours. Make sure there are enough spare parts.
4. Technical service plan
Once winning the bid, the technical service content of this project will be immediately incorporated into the bidder's technical service system. Our company will provide technical services according to the requirements of bidding documents and contracts and our company's commitment.
Technical service will ensure the smooth implementation of Ningxia expressway monitoring system; After the system is completed, the system functions fully meet the contract requirements, and users can use it normally. User personnel receive professional training and detailed technical guidance; Provide users with detailed technical information; Guarantee the technical service after the warranty period.
5. Our promised technical training plan.
Before the system is officially put into operation, we organize professional and technical personnel to conduct free training for the operators and technical personnel of the tendering units at different levels until the trainees are fully qualified for the job requirements.
Article 2: Commitment Letter of After-sales Service
Our company will adhere to the spirit of high quality, high efficiency and development, take high-quality products and thoughtful service as the concept, and solemnly promise you with an open and responsible attitude:
First, the entry time.
1, enter the site within the time stipulated in the contract, prepare for the construction in advance, prepare the general progress plan and phased progress plan, and submit them to the owner for review.
2. Select professionals with similar engineering construction experience to form a project management team.
3. Select excellent construction teams, sign labor contracts with them according to law, and pay workers' wages on time.
4, in strict accordance with the plan to complete the milestone, to ensure the overall progress goal, to ensure the time limit for a project.
5. Report next week's progress plan every Friday, next month's progress plan, labor plan and material mobilization plan on 25th of each month, and report to the owner for finalization after being audited by the supervisor. The plan includes detailed plans such as schedule, materials, labor, equipment and funds.
6, earnestly do a good job in the construction diary, record the number of each type of work, the number of mechanical machine-teams used, the number of materials transported to the site and the weather every day, and put them in the site office for the owner's reference.
7. Pay full attention to the owner's instructions, and the site management personnel shall record the owner's instructions in writing at any time and carry them out.
Second, the process handover
1, communicate with the structural constructor as soon as possible after entering the site, coordinate with each other, and conscientiously and comprehensively do a good job in the handover of the previous structural engineering.
2. After each working procedure is completed, it shall be reported to the supervision department for acceptance after the self-inspection is qualified, and the next working procedure can be carried out only after it is qualified. Fill in the handover acceptance record and file it.
3. Strictly implement the "three inspection system" to ensure the project quality.
Third, the finished product protection
1. After the construction of each working procedure is completed, pay attention to the protection of completed projects and have perfect finished product protection measures during the construction of the next working procedure.
2. Arrange special personnel for inspection, so as to prevent the finished products from being damaged and the protective measures from being missing during construction, so as to improve in time.
3, daily shift for all construction personnel finished product protection education, establish a reward and punishment system. After work every day, the finished product protector will make a comprehensive inspection. Personnel are not allowed to stay at the construction site.
Fourth, on-site service
1, actively assist the owner and relevant units to do the daily construction and management of the construction site.
2. Coordinate the relationship between subcontracting and process crossing to ensure the smooth and orderly construction.
3. Try to meet the reasonable requirements of the owner and relevant units. Serve with heart, be honest and trustworthy.
Fifth, quality assurance services.
We guarantee the whole project for 2 years and maintain it for life. The company has set up a professional after-sales service team and resolutely implemented the service policy of "24-hour uninterrupted service, 365 days without holidays". Solve the problems in the after-sales service of this project in time. In case of failure in wastewater treatment, respond within half an hour after receiving the owner's failure information, and go to the site to solve the problem and deliver it to use within 1 hour.
After the warranty period, our company will continue to keep in touch with users, keep abreast of the after-sales information of our construction projects, so as to take corrective and preventive measures in time, and assign special personnel to conduct regular inspections, so that users can use them at ease.
The maintenance agreement can be renewed after the warranty period expires, and only the product cost is charged. Respond within half an hour after receiving the repair call and give the corresponding solution. 1 hour, professionals with professional tools rushed to the scene to solve the fault.
Service Commitment 4 Quality Commitment of Motor Vehicle Maintenance Service
Our company will provide every customer with excellent service, pure accessories and preferential prices to maintain vehicles, and now we solemnly promise as follows:
1. Our company will strictly implement the man-hour quota and charging standard stipulated in the Regulation on the Administration of Man-hour Quota and Charging in Automobile Maintenance Industry to calculate the man-hour expenses, and will never raise the price or falsely report the man-hour, so as to provide customers with the real quotations from the manufacturers of various parts. The repair order shall truthfully fill in the parts, materials and working hours of the replacement parts.
Two, our company will strictly implement the national and industrial regulations and standards on motor vehicle maintenance technology management. The spare parts used in the vehicle to be repaired are all original parts, and the qualified products have passed the national technical appraisal, and the "three noes" products will never be used.
Three, the establishment of motor vehicle maintenance computer files, signed a maintenance contract, to achieve "one car, one file", the retention period of two years, the file content is complete, easy to query. According to customer needs and maintenance categories, provide follow-up service and reminder service, do a good job of user return visit and information feedback, listen carefully to customer opinions, and feedback the processing results to customers in time.
Four, our company will seriously abide by the professional ethics, professional norms and industry technical standards. Resolutely do:
I. Maintenance quality
1. Provide long-term professional quality and professional ethics education to all employees, constantly enhance their quality awareness, and strictly implement various quality management laws and regulations promulgated by the Ministry of Communications to ensure the stability and improvement of maintenance quality. Warranty period: the warranty period for vehicle repair or assembly repair is 20,000 kilometers or 100 days; The quality guarantee period of secondary maintenance is 5000 kilometers or 30 days for the vehicle; The quality guarantee period for first-class maintenance, minor repairs and special repairs is 20xx km or 10 day.
2. Each repaired vehicle shall be inspected in strict accordance with the national technical standards, and delivered to the user after confirming that it meets the technical standards.
3. Strictly control the quality, and all the parts used in the maintenance are made by the original factory and the regular factory registered by the state, and fake and inferior products are never used.
B, maintenance progress
Accurately predict the maintenance workload, provide technical guidance and spare parts supply, and ensure that all processes are carried out as planned. Our company will repair the repaired vehicle as soon as possible, and the minor repairs will not stay overnight, and the major repairs will not exceed the scheduled period. Under the premise of ensuring the quality of maintenance, the maintenance time should be shortened as much as possible to ensure the timely use of vehicles by users.
C, in terms of safety, our company promises to do:
1. During the repair period, all repaired vehicles and articles, decorations, signs, etc. Shall not be lost, damaged or polluted.
2. The quality of accessories, oil products and sealing materials is pure, all maintenance items meet the national safety technical requirements, so that the instrument is accurate, the lubrication is in place, the seal does not leak oil or oil, the fasteners do not slip or loosen, the torque and tire pressure meet the standards, the grounding and joint contact are good, the wires are not exposed, and the devices directly related to safety such as direction and braking are sensitive, stable and reliable, so as to ensure that the vehicle is trouble-free after delivery to users.
3. Once a potential safety hazard that is not in the maintenance project is found, the maintenance unit shall be notified for approval before it can be eliminated and maintained.
D. Quality of service
1. Our company provides 24-hour rescue service. In the area where the call for help is received, the time to reach the location of the faulty vehicle does not exceed 1 hour.
2. Our company provides technical consulting services free of charge, solicits customers' opinions and suggestions, continuously improves service quality, warmly receives them, and earnestly and patiently answers customers' questions. Meet the needs of users with enthusiastic, efficient, convenient and comprehensive services.
3 adhere to the law, law-abiding business, and create a good market order.
In order to give full play to the supervisory role of urban medical insurance, improve the efficiency of the use of medical insurance funds, consciously strengthen industry self-discipline, reduce the burden of insured persons, establish a good image of urban medical insurance operation, and promote the healthy and orderly development of medical insurance, our county medical insurance bureau organized six designated medical insurance retail pharmacies in the county to sign a service commitment letter in 20xx 1 month, and told the society and the insured that "daily necessities, health care products and medical devices will not be sold to the insured".
The letter of commitment stipulates: ensure that the personal account of the insured can only be used to pay the drug expenses within the scope of the basic medical insurance drug list; Not to sell daily necessities, health care products, medical devices and other items to the insured; Place counters for medical insurance drugs, medical devices, health care products, etc., and place signs that non-medical insurance drugs are not allowed to swipe their cards in obvious positions; Do not exchange cash for cardholders, and do not swipe cards on behalf of non-designated pharmacies; Drugs are clearly priced, one thing is signed, and credit card consumption and cash consumption are at the same price; Use the card to buy medicine to confirm the identity of the insured, and so on.
If there is any violation, willing to accept the informed criticism, it shall be ordered to make rectification within a time limit and cancel the designated qualification until it bears legal responsibility.
This move has been well received by the insured and the society, which provides a strong guarantee for further standardizing the use of funds, improving medical services and strengthening the management of the two plans.
Service Commitment Article 6 Our factory warmly serves users and promises to do the following. Please ask customers to supervise the implementation.
1, the second-level maintenance vehicle will be delivered within 24 hours, and the overhaul vehicle will be delivered within one week.
2. Spare parts for car maintenance are not genuine, but old ones are replaced by new ones, and secondary products are replaced by genuine ones.
3. Reasonable charges.
4. The quality guarantee period after the vehicle leaves the factory is:
Minor repairs:
Level 1 maintenance:
Secondary maintenance:
Overhaul:
7 xx Junbiao Elevator Co., Ltd. has a strong after-sales service organization and 12 personnel who have long held the qualification of national special operation certificate to provide users with more convenient and efficient services.
1, warranty period, scope and warranty conditions
Warranty period: within 24 months from the date of elevator installation and acceptance, it is responsible for free warranty.
Warranty scope: complete set
Warranty conditions: Failure caused by non-human damage.
2. Speed of problem solving and troubleshooting. Emergency repair, rush to the scene for emergency repair within 30 minutes after receiving the call from the user, and promise to remove the fault and resume operation within a limited time. General faults should be solved within 1 hour, and major faults should be solved within 24 hours.
3. Other commitments in after-sales service.
A, regular maintenance twice a month, by the company's engineering department is responsible for the supervision and inspection of maintenance quality.
Communicate with users in writing once every quarter to continuously improve our work and better serve users.
C, establish maintenance time supervision table.
4. Other preferential conditions
A. provide a series of services such as technical consultation and technical training.
5. After-sales service agencies in 5.xx area
6. Contact person
Contact number
7. After-sales service hotline
20xx year x month x day
1. Plan administrative behavior, change work style, enhance service awareness, overcome the phenomenon of "difficult to enter, ugly face, ugly words and difficult things", and create a good service environment for the masses and scientific and technological workers.
Second, in the selection and recommendation of youth science and technology awards, outstanding academic achievement awards, youth science and technology innovation competitions, outstanding private entrepreneurs, leading women in science and technology, and "good news" in science and technology, we should adhere to the principles of fairness, justice and openness, strictly follow the selection and recommendation procedures, and work in the sunshine of the industry.
Third, provide high-quality and efficient services for academic exchanges and scientific popularization of various societies, enterprises, associations for science and technology and the vast number of scientific and technological workers. Introduce academic conferences and popular science trends in a timely manner, and recommend excellent academic papers and outstanding academic achievements to superiors.
Four, safeguard the legitimate rights and interests of scientific and technological workers, to infringe upon the rights and interests of scientific and technological workers, timely treatment or reflect to the relevant departments, and give a reply within three days.
Five, give full play to the role of bridge and link, regularly carry out surveys on the status of scientific and technological workers, timely reflect the opinions and suggestions of scientific and technological workers, build an expert database, objectively and fairly recommend outstanding scientific and technological experts and talents, and build a good home for scientific and technological workers.
Six, earnestly carry out the weekly Science and Technology Week (the second week of May), "6 29" popular science day, 10 popular science publicity month activities, organize science and technology activities to the countryside not less than three times a year. Declare the establishment of popular science demonstration associations and bases at or above the provincial level, adhere to the openness of government affairs, and recommend the declaration after publicity on the basis of investigation.
Seven, strengthen the construction of anti-cult system, build the county anti-cult organization network, cooperate with the county government to prevent and deal with cult problems, and carry out popular science propaganda that advocates science and opposes cults.
Service Commitment Article 9 In order to further strengthen the industry self-discipline, consciously standardize the production and business activities of the catering service industry, and effectively guarantee the food safety of the people, I (the unit) make the following commitments:
1. Strictly abide by the Food Safety Law of People's Republic of China (PRC), the Measures for the Supervision and Administration of Food Safety in Catering Services, the Code of Practice for Food Safety in Catering Services and other relevant laws and regulations, and ensure food safety by maintaining a valid catering service license to engage in catering business activities.
Second, earnestly fulfill and assume the main responsibility of food safety in catering services, take the initiative to accept the supervision of government functional departments, consumers and society, emphasize and implement the awareness of the first person responsible for food safety, and strengthen the food safety management of this unit.
Three, to ensure that all food practitioners (including temporary workers and new employees) hold valid health certificates and food safety knowledge training certificates.
Four, to ensure the establishment of food, food raw materials and food additives procurement ticket and acceptance system; Ensure the effective whole-process quality management from the procurement of food raw materials, food processing and sales; Ensure the fixed-point procurement of food and food raw materials, and sign fixed-point procurement contracts;
Ensure that the purchased food and food raw materials are consistent with invoices, valid vouchers and ledger records. Ensure the traceability of raw materials of pork and vegetables purchased; Ensure that pork, livestock and its products, inferior edible oil, unqualified food and its raw materials that have died of illness, poisoning or unknown cause of death are not used, and no toxic and harmful substances enter the unit.
Five, to ensure the use of food additives that do not meet the national "health standards for the use of food additives" and are not included in the national announcement catalogue; Do not abuse food additives beyond the scope and dosage.
Six, to ensure the purchase of food and food additives with incomplete labels, damaged packaging and beyond the shelf life.
Seven, to ensure the safety of food and beverage consumption environmental conditions, processing facilities and related auxiliary equipment. Cooked food room should strictly implement the special person, special room, special tools, special refrigerator (cabinet) and special disinfection facilities, strictly implement the standard requirements of catering processing, operation and storage, take effective measures to prevent cross-contamination between raw food and cooked food, raw materials and foods to be processed and finished products, and ensure the provision and use of sterile tableware.
Eight, to ensure that the work responsibilities of the staff in each position of the unit are clear, carefully supervise the staff in each position to perform their duties, conscientiously implement the relevant laws, regulations and other requirements of the catering industry, and strive to be an A-level and B-level unit for quantitative classification management of food safety supervision of catering services, and strive to be a demonstration unit for food safety of catering services.
Nine, ensure that the unit does not exceed the reception capacity of the banquet, do a good job of keeping samples of all kinds of food at the banquet, and keep them in the cold storage for 48 hours. Once a suspected food poisoning incident is found, it will be reported to the Food and Drug Administration and other relevant departments immediately.
Ten, seriously deal with consumer complaints and suggestions, to maximize the reasonable suggestions and demands of consumers, to be an honest and trustworthy catering operator. Actively cooperate with the food and drug supervision departments to carry out supervision and inspection according to law.
If you violate the above commitments, you are willing to bear all the responsibilities and urge all sectors of society to supervise.
Name of Commitment Unit (Seal): xxxxx
Date of Commitment: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Service Commitment 10 I. Time limit for land registration and certification
1. Registration and certification of unit land: completed within 20 days from the date of acceptance.
2. Personal land registration and certification: completed within 20 days from the date of acceptance.
3. Registration and certification of built land: completed within 15 days from the date of acceptance.
Two. Time limit for examination and approval of environmental protection of construction projects
1. Examination and approval of environmental impact report form and environmental registration form: make a decision of approval or disapproval within 20 days from the date of acceptance, and notify the project unit in writing.
2, need to be submitted to the provincial examination and approval of environmental impact assessment documents, from the date of receipt of the application 10 working days to make preliminary comments.
Three, mining registration certification work time limit
Mining registration and certification: completed within 30 days from the date of acceptance.
Four, the window acceptance service program
1. Review the application materials: those with incomplete materials will not be accepted, and the missing materials will be notified at one time; If the materials are complete, it shall be registered and a receipt shall be issued.
2. Submit the acceptance materials and business acceptance cards to the stock room within one working day, and the stock room will handle them within the specified time and report them to the bureau leaders for approval and then feed them back to the window. Explain the legitimate reasons why it cannot be handled, and then explain it clearly to the applicant after reporting to the director for approval.
3. After the payment is made at the specified time and place, the applicant will go to the window to collect the processing results.
4. In case of special circumstances, notify the applicant in time.
5. In principle, the applicant should contact the window staff. If it is necessary to meet other personnel and bureau leaders, it should be agreed with the window staff in advance.