Summary is a written material to review, check and evaluate a certain stage of study or work afterwards, which plays a connecting role in our study and work. So, let's write a summary. So what should be included in the summary? The following is a summary of the museum's front desk work I collected for you, which is for reference only and I hope it will help you.
Summary of the work at the front desk of the museum 1 Time is always fleeting. Working at the front desk for two months, I gained a lot. Since taking office, I have worked hard to adapt to the working environment and brand-new front desk work, earnestly performed my duties and completed various tasks. I have been integrated into our team since the first day of the company. The work of these two months is summarized as follows:
First, the daily work content:
1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;
2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;
3. Update the address book. In view of the large internal personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4, sign for mail, send mail to leaders at all levels;
5. Come early and leave late every day 10 minutes to cooperate with various departments;
6. Receive daily newspapers and mails and hand them over to relevant personnel in time;
7. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;
8. Check whether the power of the front desk computer is turned off after work.
Studying in practice, trying to adapt to the work, just joining the company, knowing nothing about the company. Through the patient guidance and help of leaders and colleagues, I learned a lot of knowledge in a short time.
Second, the existing problems:
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.
Third, give yourself advice:
1. As a receptionist, we should not only be down-to-earth and do things seriously, but also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.
3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, we must first think of the consequences;
4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.
5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!
Summary of the front desk work of the museum 2. Through the efforts in the first half of the year, I have successfully completed the work of the hotel housekeeping department. Now let me summarize the work of the hotel housekeeping department in the first half of the year.
I. Training
Complete the study and assessment of two SOP processes every month, organize employees to carry out training in a unified way, and each team leader will strengthen the assessment of team employees, enhance their business skills and improve their quality and professionalism. The team should be aware of the training and assessment of knowledge, make a training schedule according to the requirements of the department, arrange employees to study according to the progress of the schedule, and then conduct the assessment by the team. Conduct case training early every day to improve employees' ability to solve and deal with problems. Analyze vivid cases of posts to avoid the recurrence of such cases and improve service quality.
Arrange special training for the shortcomings found in the work. The foreman should organize employees to conduct on-site training and guidance for the irregular placement of items found in unannounced visits; In view of the present situation that there are many items left behind for a period of time, the staff are arranged to carry out ward round training to guide the staff to find blind spots that are easy to ignore in ward round. Starting from ×× month, we will conduct cross-training for room service and switchboard personnel in several batches. Through the cross-learning between the employees of the two positions, the professional level and comprehensive quality have been improved, and they are also familiar with the workflow and operational skills of each position, which is convenient for the smooth merger of the two positions in the next stage.
Second, management.
Since the first half of the year, the occupancy rate has been high, especially in XX. The post overcame the serious shortage of staff, all the staff worked overtime and helped each other, and completed the hygiene and cleaning and various customer service work. Vacancy of post foreman leads to excessive area in charge, which affects the quality of management and control. Later, the floor of XX Company was assigned to assist in inspection and control, which reduced the workload of the foreman, and the sanitary quality and personalized service were stable since the cooperation.
In the first half of the year, the overall service quality was relatively stable, the group questionnaires all exceeded the departmental assessment indicators, and the monthly score of the guest transfer was relatively stable, with no ups and downs; Our excellent service can be reflected in confidential letters and online reviews, which have been well received by guests. In particular, the number of online individual customers has greatly increased, which has brought us great pressure, and the overall hardware level of XX building is insufficient. We have improved the satisfaction of our guests through various personalized services and won a good reputation.
Third, reception services.
Successfully completed the reception work of each Golden Week, all posts cooperated closely and followed up as planned, and completed various assessment indicators, basically realized the "0" complaint of service quality and the "0" occurrence of safety accidents, and accumulated some reception experience in the Golden Week; The opening of the ×× bullet train has brought us a large number of passengers. After a period of reception work, this position combed and formulated the work summary and ideas of EMU customers, which provided guidance for the next stage of work.
Effective follow-up of XXX service. Since the first half of the year, the station has sent a number of butlers to follow up VIP guests and groups, which has gained a good reputation. While doing a good job of reception, the housekeepers actively promoted products such as room delivery in the hotel, which increased their income. At the same time, actively assist the hotel conference housekeeper to do the work of conference assistant housekeeper and complete the conference reception of each batch. According to different reception work, the basic formation convention should be done in advance and good results have been achieved; Innovate the layout of honeymoon rooms and increase the selling points of hotel products.
Fourth, the team and personnel.
A number of employee care activities, such as employee care plan, SMS blessing, singing birthday songs for birthday employees and giving gifts, have been unanimously recognized by employees and improved employee satisfaction; Organizing many batches of outdoor team activities increases the communication opportunities of employees, relaxes the body and mind while working, and enhances the cohesion of the team.
Hold a monthly quality inspection analysis meeting every month to analyze the problems existing in the post last month and evaluate and reward the work of each team, which has played a certain incentive role; On the basis of team questionnaire assessment, gradually implement the reward and punishment system of foreman KPI assessment, so that the assessment indicators can be decomposed into teams and teams, and the rewards and punishments are clear, which is conducive to achieving the assessment indicators efficiently; According to the career orientation schedule, four employees, two foremen and two receptionists have been trained in the first half of the year.
Summary of the work at the front desk of the museum 3 The year of 20 ×××× ended in a blink of an eye. As the front desk staff of the company, with the care and guidance of the leaders of all departments of the company and the support and help of my colleagues, I have diligently and practically completed my job and successfully completed all the tasks assigned by the leaders. I have improved myself in all aspects, but there are still many shortcomings. I need to continue to study and accumulate work experience in the future, and use my knowledge to make up for my shortcomings. This year's research and work are summarized as follows:
First, conscientiously complete their own work and tasks assigned by the leaders.
Strengthen health management, create a clean and tidy work, improve the environmental sanitation of the company's office buildings and dormitories, supervise and inspect the public hygiene of cleaning staff every day, and make inspection records, daily inspection records, weekly inspection records and monthly inspection summary tables in time. Strengthen the safety inspection of electricity, water, doors and windows, check the safety of electricity, water, doors and windows of office buildings and dormitories every day, and make timely rectification when problems are found. And make records.
Make preparations for the reception of the meeting, make preparations before the meeting, and prepare corporate publicity materials, fruit candy tea, etc. for the guests. Make sure the meeting goes smoothly. With the establishment and maintenance of dormitory equipment and facilities, the company has continuously increased its comprehensive services for employees, and the dormitory has established drying racks, laundry rooms and automatic water heaters. In article 20, ××× year × month × day × month × day × month × day × month × day × month × day × month × day × month × day × month × day × month × day × month × month × day × month × month × day × month × month × day × month × month × day × month × month × month × day × month × month × month × day × month × month × month ×
Accommodation and room reception for new employees in the dormitory * * * Dealing with new employees in the dormitory for 20 years has created a good living and rest environment for them. I keep learning, groping and summarizing my own experience in file collection, sorting and filing, constantly improving methods and taking concrete measures to complete the company's material filing work.
Second, perform your duties wholeheartedly and be a supporting role wholeheartedly.
As the leader's deputy, in the usual work, complete the work assigned by the leader with good quality and quantity, without bargaining; Take a positive attitude towards your work, work hard to finish it, and do not be offside, not in place, and not dereliction of duty. In the work coordination with other colleagues in the office, we should treat each other sincerely, help each other and learn from each other.
Third, self-evaluation.
While finishing my work seriously, I also have many shortcomings, such as insufficient work planning and poor communication. I will try my best to overcome them.
Iv. working ideas for next year
Continue to do a good job, create a good working and rest environment for employees, and manage by going up one flight of stairs. Make all kinds of preparations before the reception. If there is an opportunity, you want to take more training courses to further improve your theoretical knowledge, strengthen your work and make your management more organized.
Summary of the work of the museum's front desk 4 20×× years passed inadvertently. Looking back on this year, I have gained a lot and accumulated a lot of work experience. Under the leadership of the leaders and with the help of my colleagues, I finished my work dutifully. As a clerk in the company, I know the importance of work, so I constantly improve my working ability and strive to do better during my work. The work of this year is summarized as follows:
First, treat the work meticulously.
The daily work of the front desk clerk is trivial and boring, which requires me to finish the work slowly and steadily, and minimize the trouble. I remember that when I made a visitor list, I accidentally filled in the wrong date, which caused a lot of unnecessary trouble for the company's follow-up audit. After this mistake, I learned a lesson and completed every task more seriously in my future work.
Second, be conscientious and have no regrets.
Conscientiously do a good job and temporary work, manage various forms in a formal and standardized manner, and actively do daily housekeeping work under the direct leadership of XXX to relieve the worries of superiors.
1. Do daily work patiently and meticulously: be responsible for answering incoming calls and consulting, carefully record important matters and convey them to relevant regional supervisors in time, without omission or delay; Responsible for the reception of visiting customers and maintain good manners; Responsible for the classification and filing of various documents, and send and receive company mail every day.
2. Document management: make various forms and documents at any time, and complete the printing, scanning and copying of documents according to the instructions of leaders and supervisors. Various inspection reports, training records and meeting records completed by the supervisor have been classified and filed in time for easy reference and management.
3. Archiving of employee files: classify and archive the files of current employees and former employees, and timely update the files of new employees after adding offers every month.
Third, shortcomings
In this year's work, I have been strict with myself, earnestly and timely doing all the work assigned by the leaders, humbly asking the leaders and colleagues about the problems encountered in my work, and constantly improving and enriching myself. I have been able to handle the daily work and other related work of this position well now. Of course, there are also many problems in the work, such as not being careful enough, not checking carefully when filling out the report; Lack of initiative, just working to finish the work; The work is not very solid, busy with daily chores, and the work has not risen to a certain height.
Four. 20-year work plan
In addition to correcting the above shortcomings, I will work harder to meet the following requirements within 20×× years:
1, actively do a good job in daily safety:
① Keep the office clean and tidy;
② Do a good job in sending and receiving all kinds of mails;
③ Complete other temporary work assigned by the leaders seriously, on time and efficiently.
2, improve personal accomplishment and work ability:
① Continue to strengthen the study and systematic training of corporate culture concepts;
(2) Learn from leaders and colleagues how to have good work experience, improve their own quality quickly, and better serve their jobs;
③ Strengthen the ability of communication and cooperation with others.
20 years have passed. In 20 years, I will be strict with myself to do every task with my heart. Although I am still lacking in experience and ability, I believe my efforts will pay off. As long as companies understand each other, communicate with each other and cooperate with each other, I believe tomorrow will be better.
Summary of the work of the museum's front desk 5 This year has passed, and I have been a front desk for almost a year. The front desk has not made a huge and direct contribution to the development of the company like the business, marketing and finance departments of the company, but since the company has set up this position, the leaders definitely think it is necessary to exist.
Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. During this year, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now let me sum up this year's work.
First, the daily work of the front desk
1, front desk reception
The receptionist is the first person to show the image of the company. Since I joined the company, I have treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant office. For the door-to-door salespeople, I greet them politely and file their practical business cards and brochures for future work. The number of users received is about * * *.
2. Telephone answering and transferring, fax copying and letter distribution
Seriously answer any call, the accuracy rate is 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.
3. Handling of temporary events
When there is not enough water in the drinking bucket, we will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, they will call XX Property in time to let the property master check the reasons and let the property master install the equipment they need to buy. Contact the merchant directly to solve the problem of the switch attendance machine after sale, and ask for help if there is a problem with the telephone line. In short, we will find a way to solve the problem in time.
Second, the comprehensive affairs work
1, room, air ticket and birthday cake reservation
When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the business trip for free; So far, I have booked about xx tickets. For leaders or colleagues who need to make a reservation when they come to XX for business, I will text or call the leaders or colleagues to confirm the hotel details after booking; There is also booking birthday cakes for employees. I will confirm the time with the staff the day before the reservation and tell XXX to make a wish on his birthday. This year, I ordered XXX birthday cake.
2. Filing and registration of office assets
The training materials and confirmation letters received from the personnel of the project department are put together in file bags; The newly bought books in the office will be stamped with XXX first, and then numbered, which is convenient for asset management. There are XXX books in the office at present. Other office equipment is also registered in detail, and employees also sign and register according to company regulations when borrowing it.
3. Attendance statistics
Export the attendance details from the attendance machine before 25th of each month, send an email to check with you if it is unclear, and then summarize the statistics, which can be sent to XXX on time.
4. Organize employee activities
Organize employees to go to Agricultural University at 5 pm every Wednesday. Through activities, the team consciousness is improved and the body is well exercised. It's cold recently, and fewer people are willing to go out. During this period, a table tennis competition was organized, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.
Third, other work.
While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist the marketing department ××××, and together with him, send gifts to customers and make tenders. In this process, I also gained some new knowledge.
Fourth, shortcomings in the work.
1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.
2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.
The effect of organizing outdoor activities in recent winter is very bad. In the middle, I also discussed with XX to provide activities suitable for indoor play, such as chess and checkers, and organized their implementation. But this still can't achieve the effect of outdoor activities, and the solution to this situation is still under consideration.
Verb (abbreviation for verb) Work plan for next year.
1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.
2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power.
In the past year, I especially want to thank XX for helping me. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague and proud to be in such a company that treats employees well. Now is the new year. In this year, I will be down-to-earth, seriously complete my work and do my bit for the development of the company!
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