1. Contact the courier immediately and explain the situation;
2. Take the initiative to contact the actual owner of the parcel, explain the situation, and negotiate the return or transfer;
3. If the courier or the parcel owner asks for compensation, they should actively cooperate to solve it;
4. In the process of handling, maintain integrity and communication, and reduce unnecessary misunderstandings and disputes.
Express delivery process:
1. Contact the courier company: explain the situation to the courier company and provide the wrong courier information;
2. Find the original recipient: contact the original recipient through the contact information on the courier to explain the situation;
3. Negotiation solution: negotiate with the original recipient or courier company on how to handle the unpacked courier;
4. Return the courier: according to the negotiation result, return the courier to the original recipient or courier company;
5. Responsibility: If the express goods are damaged or lost, you may have to bear the corresponding responsibility.
To sum up, when you accidentally unpack the courier, you should quickly communicate with the courier and contact the actual owner, negotiate a return or transfer in good faith, and actively solve the compensation problem if necessary. Transparent communication should be maintained in the whole process to avoid unnecessary misunderstandings and disputes.
Legal basis:
People's Republic of China (PRC) Civil Code
Article 179
The main ways to bear civil liability are:
(1) Stop the infringement;
(2) remove obstacles;
(3) eliminating danger;
(4) returning property;
(5) restitution;
(six) repair, rework and replacement;
(7) continue to perform;
(8) Compensation for losses;
(9) Paying liquidated damages;
(ten) to eliminate the influence and restore the reputation;
(eleven) apologize.
Where the law provides for punitive damages, such provisions shall prevail.
The ways of bearing civil liability as stipulated in this article can be applied separately or in combination.