Effective listening methods in communication: three levels of listening
The first level: at this level, the listener ignores what the speaker says, pretends to be listening, but is actually thinking about other irrelevant things, or thinking about rebuttal. He is more interested in speaking than listening. This level of listening will lead to the breakdown of relationships, conflicts and the formation of bad decisions.
The second level: the key to the realization of interpersonal communication is the understanding of word meaning. On the second level, listeners mainly listen to words and content, but they often miss the meaning expressed by the speaker through intonation, posture, gestures, facial expressions and eyes. This will lead to misunderstanding, wrong actions, wasting time and ignoring negative emotions. In addition, because the listener shows that he is listening by nodding his head in agreement without asking clarification questions, the speaker may mistakenly think that what he said has been fully understood.
The third level: people at this level show the characteristics of an excellent listener. This kind of listener looks for interesting parts in the speaker's information, and they think it is an opportunity to get new and useful information. An efficient listener who knows his personal preferences and attitudes can better avoid making arbitrary comments on the speaker or being influenced by too many words. A good listener is not in a hurry to judge, but empathizes with the other person's feelings. They can put themselves in their shoes and ask more questions instead of excuses.
Effective listening methods in communication: effective communication skills
1. From the composition of communication, it generally includes three aspects: the content of communication, that is, the text; The tone and speed of communication, that is, pronunciation; Behavior and posture in communication, that is, body language. The proportion of the three is 7% for writing, 48% for voice and 55% for behavior and posture. The same words, under different voices and behaviors, show completely different effects. Therefore, effective communication should be a better integration of the three.
2. From the psychological point of view, communication includes consciousness and subconsciousness. Consciousness only accounts for 1%, while subconsciousness accounts for 99%. Effective communication must be subconscious, emotional and sincere communication.
3. In communication? Identification? For different communication objects, such as bosses, colleagues, subordinates, friends, relatives, etc. Even if the communication content is the same, you should use different sounds and behavior gestures.
4. Affirmation in communication means affirming the content of the other party, not just saying something perfunctory. This can be done by repeating the keywords in the other party's communication, or even modifying them in your own language before returning the other party's keywords. This will make the other party feel that his communication has been recognized and affirmed by you.
5. Listening in communication, listening is not simply listening. You need to fully grasp the content and significance of the other party's communication in order to keep yourself consistent with the other party's real thoughts in the content of feedback. For example, many people are visual people, and sometimes they are eager to express their ideas without waiting for the other person to finish, and the result may not be profound.
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