Personal summary of probation period 1
My probation as a telephone customer service clerk in the company is coming to an end. Looking
Personal summary of probation period 1
My probation as a telephone customer service clerk in the company is coming to an end. Looking back at this stage, I have made a lot of progress and many shortcomings. Now I will make a work summary based on my growth and work experience during this period.
First, the place of progress.
My probation period is three months. In the first month in the company, I still don't know anything. When the supervisor taught me how to communicate with customers, I didn't listen attentively, so in the process of answering the phone, there were always mistakes in using inappropriate words and not knowing how to answer them. And it is often pointed out by the supervisor that Mandarin is not up to standard. The next month, after I got used to the company environment and the job, I started to work and began to correct my work attitude. When the supervisor trained our telephone customer service, I listened attentively and wrote down the key points and points of work. And come to the company half an hour in advance every day, write down the work content and work plan of the day and stick it on the desk, and urge yourself to finish it every day. In addition, I memorized several terms that our telephone customer service needs to recite, and I also paid great attention to every word I used when I answered the phone.
So in the next two months, I began to master the essentials of working as a telephone customer service, and began to calmly deal with some questions raised by customers on the phone. It can also help them find some solutions in time.
Second, shortcomings.
In these three months, my Mandarin is still not well done, because it may also be related to my hometown accent, so my Mandarin is not very standard. But in order to make customers have a better experience, in order to make customers listen more clearly, I will try my best to correct this shortcoming. The goal I set for myself in the next stage is to practice Mandarin well. Although I know it's difficult, I will keep practicing Mandarin for an hour after returning to my dormitory every night. I believe that with my efforts, my Mandarin will definitely improve.
During my three months in the company, although I am not one of our probationary employees, I have completed the workload of telephone customer service on time every day. I answer at least x after-sales service calls every day and make at least x feedback calls every day, so I am still very satisfied with my performance in these three months. But I will make myself more satisfied and the leaders more satisfied in the work I do.
Personal summary of probation work II
20xx became a probationary employee of the company on April 1 day. According to the needs of the company, I have been working as a quality inspector for three months now. As an excellent student, I was worried about how to get along with others and how to do a good job when I first entered the company. However, the relaxed and harmonious working atmosphere and United corporate culture of the company made me quickly complete the transformation from a student to a staff member.
During the probation period, I studied and worked in the quality inspection department for some time. This job is new to me, which is quite different from my professional knowledge. However, the patient guidance of leaders and colleagues in various departments has enabled me to adapt to the working environment of the company in a relatively short period of time and become familiar with the whole operation process of the company.
In the work of this department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, and taking the initiative to share the worries for the leaders; Learn from colleagues about problems that you don't know professionally and non-professionally, and constantly improve and enrich yourself. I hope to be independent as soon as possible and make greater contributions to the company. Of course, there will inevitably be some small mistakes in the work, which need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening. Here, I thank the department leaders and colleagues for their guidance and help, and thank them for reminding and correcting the mistakes in my work.
Founded in April of 20xx, xx Company is the largest supporting production enterprise of steel castings in construction machinery and automobile industry in Guangxi, and is a key supporting enterprise in XX city. The medium-term development goal of the company is to build an international large-scale enterprise group integrating casting, machining production, research and development and international trade in 10.
In the past three months, under the correct leadership of leaders at all levels in the company, with the solidarity, cooperation and care and help of colleagues, I have successfully completed various tasks, and my own quality, thinking and interpersonal communication have been further improved. The achievements and shortcomings of the past three months are summarized as follows:
I. Morality, personal accomplishment and professional ethics
In the past three months, I have conscientiously observed labor discipline, arrived at work on time and used my working hours effectively. Stick to your post, you need to work overtime to finish the work on time, and ensure that the work can be completed on time. Earnestly study knowledge; Have a strong sense of responsibility. Actively learn professional knowledge, have a correct working attitude and treat every job seriously and responsibly.
Second, the job and work ability
My job is a quality inspector, which is an important position to grasp the quality of products. I am well aware of my importance, and I said that I would do my job well with the goal of "doing my job better", and I would study hard to enrich myself after work. Although I will encounter many setbacks in my work, I believe in myself. There is a good saying, "Where you fall, you get up." I am still very young, and I believe that as long as I pay more than others, I will be able to make up for my lack of professional knowledge.
III. Summarizing the work in the past three months, although we have made some achievements and made great progress, we still have the following shortcomings:
1, sometimes there is still a gap between work and leadership requirements. On the one hand, it is due to the lack of personal ability and quality, on the other hand, it is inefficient when the workload is heavy and the time is tight. At work, the sense of responsibility is not strong, a little sloppy.
2. Sometimes work sensitivity is not very strong. Not sensitive enough to the things assigned by the leaders, sometimes the work is not ahead of schedule and the report is not timely enough.
3, play in the work is not obvious enough. If you don't grasp the overall situation of your work well, you won't take the initiative to find a way ahead of time. A lot of work can only be considered average.
4. I still have many shortcomings in social interaction. Sometimes I can't say it in my heart, and I dare not say something. I have no courage and masculinity. I need the help of the leader when dealing with some things.
5, it is not careful enough in quality inspection, not enough professional knowledge, there are many things you know are wrong, but you can't say why. I was a little flustered during the inspection because I was not fully prepared before the inspection. I often pay attention to this end, but I ignore that end. I'm a little top-heavy, and I can't carry out systematic work in all directions.
IV. Future work plan
1, I will further develop my advantages, improve my shortcomings and do my best to do my job well. We should maintain a good mental state and carry forward the spirit of hard work, advancing despite difficulties, striving for perfection, being rigorous and meticulous, being proactive and "daring to fight". Clear up work ideas and improve work efficiency.
2. Before inspection, I must know the items, inspection methods and technical requirements to be inspected. In order to make preparations in advance in the inspection and inspection work. And should be prepared in advance before the inspection, and carefully supervise and inspect.
3, do a good job of supervision in the process of inspection, timely find and correct the problems existing in the process of inspection. Track and inspect the production and whole process of high-quality processing technology to ensure that each process is qualified. Strictly control the quality of production workpieces to avoid quality problems.
I cherish this job very much. In the past six months, I have learned a lot and realized a lot. Seeing the rapid development of the company, I am deeply proud, and I am more eager to be a full-time employee here, realize my goals, reflect my life value and grow together with the company. Here, I apply for becoming a full member, imploring the leaders to give me the opportunity to continue to exercise myself and realize my dream. I will do my job with humility and full enthusiasm, create value for the company, and look forward to creating a better future with the company!
Personal probation work summary 3
From the internship stage stipulated by the school, I stayed on my resume to look for a job everywhere, and finally found a job as a new media editor in a network technology company. I chose this job because I know something about it. I like reading books at ordinary times, and I have some confidence in my language ability and writing ability. In addition, I worked in a media company for half a year before. Through this part-time experience, I am personally interested in the new media industry and optimistic about the market of this industry.
After the interview and training, I entered the probation period with other new employees. According to company regulations, this probation period is a double assessment period. We can use this time to determine whether we like this job and whether it is suitable for this job. At the same time, the company will decide whether to hire according to our performance during the probation period.
A few days before the probation period, we started our own operation after simply learning and communicating with the head of the department. The main job is to publish some articles according to the software and materials provided by the company, and then look at the click volume of the published articles.
During this time, I learned more about the general operation process of a media industry, and suddenly felt that I knew too little about the media industry before, so it can be said that I didn't even have a little fur. Then this period of time is also the fastest rising stage of my work ability, where I gradually started from ignorance and began to complete my work tasks independently.
In fact, there is an assessment of employees' performance during the probation period, but in fact, I feel that the company attaches more importance to employees' work attitude. Some new employees may have resigned because they can't stand the loneliness of sitting on the keyboard all day. Some employees may be fired by the company because of their bad work attitude. I have been working hard in this process. Although my grades were not good, I passed the probation period as I wished and became an intern in the company.
Generally speaking, this probation period has given me a lot of gains. Compared with the previous teacher's hands-on teaching in school, the company is more about individual play, and even only arranges a general task. How long, how to do it and how to finish it depend on the individual employees, and everyone is gradually widening the gap here. This is also the first vivid lesson in the workplace. I am very grateful for this opportunity, and I am very happy to have such a harvest!
Personal summary of probation period 4
It has been more than three months since I joined xx Company. With the enthusiastic help and guidance of company leaders and colleagues and the finance department, I have a preliminary understanding of some basic knowledge and operation of company finance. After this period of study, I further deepened my understanding of theoretical knowledge, and also made me feel the importance of practice and my own shortcomings. Therefore, if you want to finish your future work, you must practice hard and learn with an open mind from now on. The following is a summary of my three-month probation period.
1. Main contents of internship
1) Handle bank transfers, deposits, withdrawals, bank acceptance bills, etc.
2) Be responsible for purchasing, keeping and issuing cash checks and transfer checks in various banks.
3) Computerized filling in bank receipts and bank payment vouchers.
4) Register the manual account of bank journal and reconcile with the bank in time.
2. What did you lose in your internship?
Looking back on the cashier's work for three months, I feel that I have many shortcomings and think that the practice is too simple, so I seem a little arrogant in the operation process, which has caused a lot of unnecessary troubles. The summary is as follows:
1) Checks must be written neatly without Lian Bi and cannot be modified. However, my basic skills in block letters calligraphy are too weak, and I finally wrote the contents of the check neatly. Stamping the bank reservation seal is also a skill. The re-sealed ghost bank will be retired, which will delay my work.
2) When filling in bank receipts and bank payment vouchers by computerization, the date and the number of attachments are often forgotten and rewritten.
3) Register the manual account of the bank journal, and it cannot be reconciled with the bank in time.
3. Internship income
1) Handle the bank's receipt and payment business in strict accordance with the requirements of the financial system, and fill in and issue checks to recognize the strictness and standardization of financial work.
2) Learn and operate UFIDA accounting software system, and effectively combine books with practice.
3) Register the subsidiary ledger according to the accounting voucher, and learn to prepare the amount and balance table.
4) Learn how to get along with colleagues and finish other tasks assigned by leaders in time.
4. Understanding of the company
Everyone in the company is obvious to all. Since taking over, we have carried out the humanized management concept in management, that is, "people-oriented, ruling enterprises by virtue, and * * * harmony". And implemented a series of management methods such as 6S, competing for posts, quitting smoking and banning alcohol, which improved the management quality and order of the company. In treating employees, the company has implemented a series of measures, such as helping people in trouble, finding out whether they are sick, reporting happiness, mourning and so on, which has strengthened the harmony between colleagues and employees and made me deeply feel the company's concern for employees.
To be a qualified cashier, you must meet the following basic requirements:
4. 1. Learn, understand and master policies, regulations and company systems, and constantly improve their professional level and knowledge and skills.
4.2, cashier personnel should abide by good professional ethics.
4.3, cashier personnel should have a strong sense of safety, cash, bills, all kinds of seals, should have internal storage division of labor, carry out their duties and contain each other.
4.4. Good communication skills. And I haven't done well enough for these requirements.
In my future work, I will strive to improve my professional level, overcome my shortcomings and work in the following directions:
1) Keep learning business knowledge in the future work, and constantly improve your business skills by reading more, learning more and practicing more.
2) Improve your ability to solve practical problems, overcome impatience in the process of work, and take every job seriously with a positive, enthusiastic and meticulous attitude.
The above is my experience and understanding since I tried it for three months, and it is also a process of combining what I have learned with practice in my work. In the future work and study, I will make unremitting efforts and struggle to realize my life values and goals.
Here, I would like to thank the company leaders and colleagues for their support and concern for my work and life. This is an affirmation and encouragement to my work, and I sincerely thank them!
Personal summary of probation period 5
It has been nearly x months since I graduated from college and came to work in xx. I am honored to be trusted by our company and successfully hired. I have been working hard and studying hard for my work experience. First of all, I want to thank Teacher xx for taking care of me during this time.
I am honored to join xxx on this day in 20xx and become a member here. I still remember that at the beginning, I was a little afraid of my colleagues and leaders in the company. Because as early as in college, there will be seniors and sisters who teach their experiences and say that some companies will bully new employees. But no, my worry is obviously unnecessary.
When I first entered the company, because I was very introverted, I felt shy even if I wanted to communicate with people around me, so I was afraid to talk to others. I didn't know my colleagues around me at that time. At first, I just tried to get familiar with them, and then when the time is right, I will deal with them. But what I didn't expect was that colleagues around me came to deal with me one after another during the lunch break on the first day of work, which was an unexpected surprise for me.
They are very enthusiastic, and I am even a little embarrassed, but I don't want my colleagues to think that I am melodramatic, so I try to restrain my shy heart. That was the first time I got up the courage to ask them about the company. I think people always have to grow up. Since I left the university, I have to learn to meet all kinds of challenges, so that I can constantly change myself. I don't want to stand still, I want to be better.
Colleagues seem to be a little surprised by my positive attitude, but more appreciative. According to them, before I came to work, the minister who interviewed me said that there was a shy little girl in our department. Today, I am here, and everyone wants to see me. Sure enough, when someone greets me, my face is as red as an apple. It is very interesting to summon up the courage to ask questions.
With a wonderful start on the first day, I began to learn to greet them actively in the following period of time. Because they are very enthusiastic and patient, many questions I can't answer will be answered patiently. I was deeply moved, so I worked harder.
I like the environment of our company very much. I thought office clerk would be a very boring job, but here gives me a very different feeling. My colleagues are very active and enthusiastic except during working hours. With them, I am growing rapidly, and they influence me all the time.
I am very happy to be an office clerk in xx Company, where I have grown up and gained a lot. Although I have worked hard for a long time, it is not enough. I deeply understand the gap between me and them, so in the next period of time, I will work harder and harder!
Personal probation work summary 6
In the past six months, I was lucky enough to join XXX company. With the care of the leaders and the help of my colleagues, I have made some progress in all aspects and completed my work well through my own efforts. This work will be briefly summarized as follows:
First, continue to strengthen study and further improve quality.
Having good product knowledge and professional quality is the prerequisite and necessary condition for doing a good job. Over the past six months, I have always placed learning in an important position and strived to improve my overall quality. First, focus on learning product knowledge; The second is to learn the relevant rules and regulations of the e-commerce department; Third, under the guidance of predecessors, learn the working skills of e-commerce in practice and pay attention to collecting relevant information. Always listen carefully to the speeches of company leaders at various meetings, draw nutrients and gain a lot; The fourth is to learn from colleagues with high theoretical level and strong business ability as much as possible, and strive to enrich themselves, enrich themselves and improve themselves. It can be said that in the past six months, I have gradually transitioned from the initial interest-oriented entry to being able to handle some things independently, and I have always had a strong interest in this job.
Second, work hard and do essential work.
My main job is customer service, and the complete workflow can be reflected in understanding the store situation, understanding the information of product shelves, customer reception, order processing, after-sales processing and evaluation management. In the early stage, it was used to collect commodity network information on Taobao platform. Customer reception can be said to be a relatively important link, and it is the direct window of our product information output. In this half year's practical operation, I have been adhering to the attitude of paying attention to details, constantly summing up my daily work, improving my communication skills, and referring to some excellent examples and experience sharing, gradually forming a daily work system, constantly updating my work skills, and checking for missing parts. At present, we have mastered the efficient methods of order processing and statistics in the process of order fulfillment and after-sales processing, which can effectively solve the common problems in after-sales problems. For rare complicated and thorny problems, we can look at them at the first time, see how our senior colleagues handle them, and ask about the details of related production and sales, and we can solve them independently when we encounter similar problems again.
Third, the shortcomings to be improved.
I gradually grow up and mature in my study and work, but I know that I still have many shortcomings, which will become the focus of improvement at the beginning of the new year.
1, good at communication and coordination, and gradually improve their theoretical level and professional ability.
2. Overcome the impatience of youth, be down-to-earth, improve work initiative, improve time utilization, be not afraid of many things, be not afraid of small things, and improve yourself in practice.
3. Proficient in professional skills, diligent in observation and summary, and try to standardize, digitize and visualize the work summary.
Fourth, at the end of the year and the beginning of the year, the year is in spring.
1, ability learning and quality improvement is a process of innovation. With the development of the company and the expansion of the e-commerce department, it is foreseeable that more products will come out and reach a wider range of customers. Therefore, updating product knowledge and summing up customer service experience is a process that needs to be adhered to all the time. For the network promotion of new products, combining with existing cases and cooperating with departmental colleagues will be the focus of the next stage.
2. Establish a global view and strengthen compatibility development. The daily work of the e-commerce department is closely related to the production and sales departments, and the customer service work is also inseparable from the internal planning, operation and promotion of the department. Therefore, while doing a good job, individuals need to strengthen their involvement in all aspects of information, understand each responsible position, strengthen communication and make progress with each other. 3. Crisis public relations and key point control. Especially during the activities, the work content increased, and many details in e-commerce work gradually emerged. Response and handling in customer service affairs is the most direct and effective solution, so paying attention to and summarizing these key parts in previous activities will make the work more efficient; The shortcomings in previous activities have also accumulated experience and lessons. Pre-judgment and the cultivation of crisis awareness will make the work more handy.
Over the past six months, the company's atmosphere, humanistic atmosphere and working conditions have deeply attracted me. I believe that I will grow up with XXX in the new year!
From the day I reported for duty, I was assigned to xx Community Sub-branch, which gave me the feeling that my colleagues here were particularly friendly and didn't care about personal gains and losses. As a new employee, I teach whatever I have without reservation.
Started to work from September 16. First, I learned some hardware facilities and learned how to fill in various documents, such as time deposit certificate, passbook account opening, CCB dragon account opening, transfer and remittance document filling, inter-bank transfer, loss reporting form filling, and various special services, such as changing salary passbook, degaussing books, degaussing cards and maintaining personal information. These are all new to me at first, and I have never touched them. I took a pen and notebook to take notes and told the story so that I could digest it slowly afterwards. At the same time, learn how to speak standard service terms in the lobby.
Due to objective reasons, there are many customers, there are always some questions about customer consultation, and there are some ways to use ATM. Often I can't answer all the questions I ask, so I have to ask my colleagues again and then reply to my customers. For a long time, I have often heard customers say that I am new here, and I feel very embarrassed. I think I must end this evaluation of me as soon as possible. I want to be an old employee of CCB.
I can't remember how many days and nights I spent. I turned from the outside to the inside. Just arrived at the counter, at a loss. It's simple to watch others operate, but I'm puzzled. I sit behind my colleagues and watch how people operate, how to communicate with customers, what key information is captured on the computer screen, and the different practices of different businesses. This is the simplest way to pay wages, and it is also the first thing I have mastered.
No matter what you face, ask what business you want to do first, and then you will know which transaction code to use in your heart. Do every step carefully and type the keyboard correctly. You can't forget to ask the customer to sign. Some of them are receipts for customers, and quite a few of them are kept by the bank after being signed. Files can't be leaked, and mistakes are big and small. If something goes wrong, it will be very troublesome. Business pays attention to speed, and more importantly, accuracy. Serve every customer with a serious smile, and come and see him off. This is the service window.
After several days of research, I learned the truth more or less. Then I started my own business in the window. From poor to a little technical, my colleagues enthusiastically told me what I wouldn't do, and I am very grateful. Sometimes I feel that some business is very complicated and I am already very tired, but when customers come, don't refuse. Banks serve customers. I was not used to opening an electronic bank card at first, and I often made mistakes. Later, I became familiar with it and became proficient. I feel very fulfilled after this process. The business of reporting the loss is also very nerve-racking. In the case of loss of current account, fixed deposit book and dragon card, especially the card, sometimes wrong orders are made, which makes the business more complicated. Fortunately, some colleagues took pains to correct me and remind themselves again and again.
Stamping and signing is an essential content, some need to be stamped with official seal, some need to be stamped with completion seal, some need to be stamped with settlement seal, early withdrawal or partial early withdrawal seal, and some need to be stamped with personal seal. If it is a large deposit or withdrawal, it must be signed by the supervisor and the money must be counted. You need to check the amount with the customer. On this basis, you can ensure that the business will not go wrong. Counterfeit money sometimes comes unexpectedly, and it is more necessary to polish your eyes and see each banknote with different denominations clearly. All incoming counterfeit money can't be handed out of the window again. This is a rule and a principle, but it should be explained clearly to customers. Only with the cooperation of customers can we continuously improve our performance. Therefore, we should serve the masses and contribute to society.
Some also need personal identification documents, copies and verification documents. Everything should be known to everyone, and how to do it is easy. At work, it is very important that we should not forget to be good at finding target customers and actively market our products, such as credit cards, e-banking, insurance and funds. And recommend it to customers in a considerate and responsible manner to achieve the expected purpose as much as possible.
A day's work begins with charging the account and ends with closing the account. Get up early, finish the morning meeting, start preparing, set a date and start a busy day. Clean up your money and important blank vouchers at night. Don't care about small things. There are principles for big things, but there are no small things in bank work.
No amount of words can express my feelings at this moment. It is my pleasure to work in CCB and Shuigang Sub-branch, and it is even more my pleasure to know these colleagues. I thank my relatives and friends for their support in my work, my leaders for their care, and my colleagues for their help. I will definitely work harder in the future and repay you with excellent performance.
Personal summary of probation work 7
Time flies, the three-month probation period has gradually ended during this working time. Up to now, although the time is not long, under the guidance of leaders and industry predecessors, I have gradually adapted to the tasks of xx industry, and I can exert my efforts in my own post and actively complete the tasks of xx post.
Now, after several months of joint efforts and self-improvement with my colleagues, I have basically mastered the working foundation of xx post and gradually integrated into the big family of xx company. I am very much looking forward to formally joining here, becoming a real xx person, and then becoming an excellent xx employee. To this end, I hope the leader can agree that I will become a formal xx employee. The following is a summary of my internship.
First of all, on-the-job training income
During the trial period, I actively accepted the business ability training prepared by the company. As a newcomer in xx industry, I learned a lot of knowledge in this training, and also realized some shortcomings and problems in my ability, which benefited a lot.
In the study of training, I listen to the leader's teaching carefully and dare not slack off the leader's words. At the same time, I can think positively, analyze the problems in my work with my own experience and practice, and try to solve or consult.
Through training, I have mastered the basic knowledge and working methods of xx post, and can handle some simple work well. Later, I continued to get a lot of guidance from the leaders in my work, and my working ability was further improved.
Second, personal work situation
In this period of work, I am diligent and careful. Able to complete tasks in strict accordance with company requirements. You can ask questions you don't understand in time, have fewer questions in your work, and apply what you have learned, improve your working methods in time and improve your work performance.
In addition, in this practical work, while I am trying to improve myself, I also need to learn and improve my ability. In addition to daily self-study and accumulation, I also got to know the predecessors of many companies. From the communication with my colleagues, I learned a lot of practical experience and methods in my work, which greatly improved my work efficiency and corrected many of my mistakes.
Third, interpersonal relationships.
Since I entered the xx department, I have been able to gradually integrate into this team, get along well with other colleagues, and actively communicate and consult. In addition, I am also very grateful to my colleagues for taking care of me during the probation period, which made me feel at home in this new environment. Thank you very much
Now I have basically adapted to the work, and my working ability has passed the company's assessment standards. I hope the leader can approve me to become a full member at the end of the probation period. I will make persistent efforts in my future work and strive to achieve better results!