Answer the second question first. Those are restricted areas. This is actually the same as being a human being. Just be neither humble nor arrogant. There is no need to worry too much. The general manager is also a human being. He is just lucky enough to be your leader today.
For your first question, I recommend the following article to you. After reading it, you will understand.
Ninth Section Secretary
The general manager asked the secretary to arrange a meeting at nine o'clock the next morning. In this context, what is a task? What is the result? Notify all attendees. Then the secretary himself also attends the meeting to perform services, which is a "task". But what is the result we want? The following are the different practices of secretaries from paragraphs one to nine.
A secretary’s approach: send a notice-send a meeting notice by email or on the blackboard, and then prepare relevant meeting supplies. and attend meetings.
Secretary’s approach: follow the implementation - after sending the notice, make another phone call to confirm with the participants to ensure that everyone is notified in time.
Secretary's approach to the third section: Double check - send out a notice, and after it has been implemented, remind the participants to attend the meeting 30 minutes before the meeting the next day to confirm whether there have been any changes, and for emergencies Those who are unable to attend the meeting should be reported immediately to the general manager to ensure that the general manager is informed of the absence before the meeting and to allow time for the general manager to determine whether the absent person must attend the meeting.
Secretary’s approach to the fourth section: Be diligent in preparing - send out notices and implement them to people. After notifying before the meeting, test whether the projections, computers and other tools that may be used are working properly. And put a small note on the door of the conference room: What time will there be a meeting in this conference room tomorrow?
Secretary’s approach to Section 5: Prepare carefully – send notices. People have been involved, notified before the meeting, and the equipment has been tested. What is the nature of the meeting? What is the president’s agenda? Then send past materials related to this topic to the participants for their reference (leaders are usually very forgetful, otherwise they would not often argue about things that have been decided in the past, or things that cannot be remembered).
The approach of the Sixth Section Secretary: Keeping records - sending notices, implementing them to people, notifying before the meeting, testing the equipment, providing relevant meeting materials, and also keeping detailed minutes of the meeting during the meeting ( With permission, make a backup recording).
Secretary 7: Distribute minutes - after the meeting, organize the meeting minutes (recordings) and send them to the general manager. Then ask the general manager whether to send it to the people attending the meeting or other people.
The approach of the Eight-Duan Secretary: Determine responsibilities - implement the tasks determined at the meeting one-on-one to the relevant responsible persons, and then form a written memorandum after confirmation by the parties involved. Give one copy to the general manager and each party concerned. And regularly track the completion of various tasks, and report to the general manager in a timely manner
The approach of Jiuduan Secretary: Make the process-make the above process into a standard "meeting" process, so that any secretary can follow This process achieves nine levels of conference service results, forming a conference service system that does not rely on anyone else!
We can see from the working methods of the above nine different levels of secretaries. Due to the different degrees of pursuit of results, the work content of secretaries has also undergone great changes.