Identify the problem and become the owner of it. When we can't discriminate the problems in our work, it is a problem to analyze the gap between the present situation and the ideal.
For example, in the first half of this year, the customer satisfaction of our store was 60%, but the manager's ideal state was 100%. The problem is that there is a gap. This question will also ask a question: what is the reason for the gap? Therefore, the correct way of thinking is to concretize the problem to the size of thinking reasons.
When dealing with a problem, first ask yourself what is the reason for this problem. Different reasons lead to different methods to solve problems.
Keep asking "why" and dig deep into the reasons. I believe that superficial reasons will definitely cause superficial problems. In addition, the starting point for finding out the reasons is different. From the customer's point of view, the geographical distribution of stores, the ratio of men to women, the season and other breakthrough points, comprehensively consider, interpret the problem and make the best plan.
For the accumulation and selection of schemes, it is suggested to list the schemes by calligraphy notes.
Post-it notes need three steps. I restate the information in my own language, explain the cause and effect of the incident in my own words, ensure clear logic and appropriate writing, and write clear solutions and suggested steps through self-summary.
A 1 post-it notes are an in-depth interpretation of the problem by combining the problem itself and one's own experience. Requirements and their previous experience is similar, the narrative should be complete, reflect the cause, process and result of things, make accurate cases, compare with similar problems, and write reflections according to different experiences.
A2 Post-it notes are goals and actions. For the goal, thinking about whether it meets the requirements, action is to reflect the gap between the status quo and the goal, analyze the debris information, and ask the cause and effect. In addition, it is necessary to sort out the information, make applicable boundaries for the information, and prepare for the formulation of the plan.
After making multiple alternatives, we should properly turn our attention to the options outside the framework, not be bound by the scope of thinking, and be good at jumping out of the scope of thinking and making a method of thinking while failing.
According to different schemes, the best scheme is selected through comprehensive evaluation, the root cause is found in the evaluation process, and the reason is tried to be linked with the problem, and then combined with logical thinking mode to form creative thinking.
To sum up, thinking is the soul of a person's language, and the correct way of thinking is very important in work. Keep the idea of clarifying the problem → finding the reason → thinking about the solution, and add the embellishment of logical thinking, so that thinking is no longer chaotic, but clearly feedback to the problem.
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