The needs of secretarial work. Looking back at the history of the development of human society, we can see that leadership as a social division of labor has existed since ancient times. Collective activities in human society require unified command and organization, that is, someone needs to "lead". The chiefs of clans and tribes in primitive society were the early leaders who performed this function. Later, with the development of social productivity, social division of labor became increasingly refined. In order to achieve division of labor, collaboration and coordination, the demand for leadership became higher and higher. At the same time, leadership work is becoming increasingly arduous. To do a good job in leadership, you must have the assistance and support of others, and secretaries and secretarial work came into being. The relationship between leaders and secretaries is like a skin. If the skin is gone, how can the hair be attached? And if fish and water depend on each other, if the water does not exist, how can the fish survive? Therefore, the existence of secretarial work is determined by the existence of leadership work, and the development of secretarial work is accompanied by the development of leadership work. Therefore, the relationship between secretaries and leaders is extremely close. The status of this relationship will directly affect the performance of the secretary's work ability to a large extent, affecting the work efficiency of the secretarial department and even the entire unit. Therefore, it is necessary to explore the art of getting along with secretaries and leaders. Only by getting along harmoniously with leaders can secretaries improve work efficiency. Let's talk specifically about how secretaries should handle the relationship with leaders in real life.
1. Position yourself correctly and serve consciously
The secretary is the leader’s staff and assistant and serves the leader. If secretaries want to handle the relationship with their leaders well, they must first position themselves and establish a service concept. So how can secretaries position themselves and serve leaders better?
Secretaries must respect and obey leaders. Leaders are the decision-makers and commanders of an agency unit and have great responsibility for the unit. Under normal circumstances, most leaders are people with both ability and political integrity and rich experience. They generally have high prestige and are deeply supported by the masses. Secretaries should respect their leaders in the following four ways:
(1) Maintain the prestige of the leader
A secretary must not deliberately undermine the prestige of the leader under any circumstances. Do not spread remarks that undermine the leadership's prestige. Even if leaders make mistakes or mistakes at work, they should not make random comments. Instead, they should reflect their opinions to relevant parties through proper methods and normal channels in order to obtain a reasonable and appropriate solution. Let’s take a look at the following little story and we may understand something: Zhang Zuolin, the king of Northeast China, was not very educated. When he wrote an inscription to his Japanese "friends", Zhang Zuolin wrote the word "ink" in black. Someone said: "Commander, I need some soil." Just as Zhang Zuolin looked embarrassed, a secretary next to him shouted: "What do you know! This is called 'not giving up any soil'! How can the commander give away the 'earth' to others so easily? ?" This sentence not only saved Zhang Zuolin's face, but also showed his hand in front of his boss just right. As a result, he later became Zhang Zuolin's inseparable right-hand man. When leaders make mistakes or loopholes, as a secretary, you should remind them. This is the secretary’s duty, but you must pay attention to the method and occasion of the reminder. You cannot make the leader look bad in public and lose face. You can tell the leader quietly afterwards, or you can tell the leader on the spot. Provide subtle hints to leaders and allow them to make timely corrections. It is important not to accuse the leader in public on the spot, so that the leader cannot step down.
(2) Follow the opinions of the leader
Most leaders have both ability and political integrity and rich experience. Most of their opinions and decisions are made after comprehensive consideration and careful consideration. Under normal circumstances, these opinions and decisions are correct, and secretarial workers should decisively act in accordance with these correct opinions and decisions; especially when these opinions and decisions are not understood and accepted by people, secretarial workers should step forward and Stand with your leaders and give bold support. Only in this way can we gain the full trust and respect of the leaders and further strengthen the relationship between them.
(3) Respect the authority of the leader
Secretaries are service personnel, not decision-makers, so they must act in accordance with their responsibilities and cannot exceed them
Acting on behalf of authority, issuing orders in the name of the leader.
The secretary must clarify the boundaries of his service to the leader and overcome the mentality of feeling aggrieved and disappointed when his opinions are not adopted. When dealing with some more important matters, you should report to the relevant leaders for instructions in a timely manner, rather than making your own decisions.
(4) Be considerate of the leadership’s difficulties and share their worries
A leader is not omnipotent and will encounter difficulties of one kind or another at work, such as: Difficulties in study and family life. Secretaries should actively help leaders overcome these difficulties, come up with more ideas, provide more services, and relieve leaders' worries as much as possible. To serve the leaders consciously, secretaries should have the mentality of working hard and regardless of fame and fortune, and truly share the joys and sorrows with the leaders. Only in this way can they have a close relationship with the leaders and establish deep feelings. The kind of person who only thinks about himself cannot do a good job as a secretary. Zou Taofen, a famous Chinese scholar, once said: A person comes to this world naked, and finally leaves this world naked. He must completely remember that fame and wealth are external things, and he can only do his best to make more people in the society. The benefits of work are the most enjoyable things in life. The secretary should have such a mind when dealing with the relationship with the leader.
(5) Secretaries must understand and be familiar with leaders
Whether you are in the county, in a provincial department, bureau, or in a factory or mine; whether you are a leader When you work as a secretary, you still serve several leaders at the same time. You should have a clear understanding of the leader's style, personality, work habits, daily routine, way of thinking, language characteristics and life hobbies, and even his work experience. . In this way, the service work can be done just right, coordinated easily, and the rhythm is consistent. An issue related to this point is that secretaries should not only have their own specialties, but more importantly, they should have the ability to adapt and be as close as possible to the leaders' specialties and hobbies. Secretarial work researchers in the Soviet Union and the United States also advocated this. Leaders all have personal hobbies and expertise, such as listening to music, watching theater, playing chess, painting, calligraphy, or sports; they may be good at researching theories, summarizing experience, writing articles, or speaking. , or good at investigating at the grassroots level, finding people to talk to, etc. The secretary might as well try to align with the leader's hobbies of one kind or another. If he doesn't know how to do it, he should also learn how to do it, so that he can speak the same language, get along well in life, and facilitate service at work. If the secretary neither understands nor is interested in the leader's expertise and hobbies, and is evasive and indifferent, it will at least lead to mutual indifference, and there will be no communication with each other outside of official business. Only by being familiar with and understanding the leader can we get emotionally close to the leader. In this way, the relationship with the leader will be easier to handle and the relationship with the leader will be more harmonious.
Around us, there are many secretaries and their bosses who break through the ordinary working relationship and establish a deep friendship because of a fate, which even reaches the realm of life and death. Perhaps this is the highest expression of loyalty.
2. Correctly understand, implement, and execute leadership intentions
When talking about Soviet work, he said: "The Communists who guide hundreds, thousands, or even tens of thousands of people "To work together" must "require the unconditional and strictest unity of will" ("Selected Works", Volume 3, Page 530). The secretary must work around the leadership's intentions. Correctly understanding, implementing, and executing leadership intentions is the basic starting point for secretaries to handle their relationships with leaders. What is leadership intent? Leadership intention refers to the essence of the opinions and intentions put forward by leaders, leadership groups or leadership agencies in the process of guiding their social organizations to achieve their goals. It is the true meaning, essence, core, starting point and overall expression of the work opinions put forward by leaders and overall expressions. Purpose is the concrete embodiment of leadership work thinking. The formation process of leadership intention is essentially the process of leadership decision-making. The specific manifestations of leadership intentions are often conveyed and implemented through formal documents such as orders, instructions, decisions, and notices, or informal documents such as deployment arrangements, approval opinions, and verbal requirements.
So, how should secretaries treat leadership intentions? First of all, secretarial staff should do a lot of auxiliary service work in the process of forming leadership intentions.
For example: collect and provide various information, promptly reflect various problems that arise at work, formulate optional plans for some activities, and often put forward rational suggestions for certain problems, etc., in order to provide leadership with correct work intentions for decision-making. Reference basis. In this regard, secretarial work has a larger space for activity. Secretarial personnel should fully mobilize their knowledge and talents, play a staff role, and perform staff functions. Secondly, secretaries must correctly understand and understand leadership intentions. Only by having a correct familiarity and understanding of the formation background, purpose, and role of leadership intentions can they grasp the true essence of leadership intentions, so as to correctly convey, implement, and execute leadership. intention. Furthermore, secretarial staff should do a good job in providing information feedback during the implementation of the leadership's intentions, keep abreast of the situation in the implementation of the leadership's intentions, and report the discovered problems or phenomena to the leadership in a timely manner, so that the leadership can make new decisions in a timely manner according to the specific situation. Adjust and arrange.
Secretaries should pay attention to the following issues when communicating and implementing leadership intentions: Do not miscommunicate the time. Some work has a strong time limit. Failure to communicate and implement the leadership's requirements within the specified time may result in passive work or even irreparable losses; leadership intentions cannot be intercepted. You cannot intentionally withhold the leader's instructions and decisions because you have different views on certain decisions of the leader. This is contrary to the basic professional ethics of the secretary; you cannot interpret or distort the leader's intentions at will, causing the leader's instructions and decisions to be deformed during the communication and implementation. Out of shape, this will also bring harm to the work; when encountering difficulties such as resistance in the communication and implementation of leadership intentions, secretaries must not only adhere to principles, but also be flexible and do more work to make the executors consciously accept it. Let’s take a look at where Secretary Li went wrong in the following case:
There was a manager named Wang who wrote a letter to scold his partner without asking any questions. As a result, after a few days, Dabai, It was Manager Wang who had wronged the partner. Manager Wang regretted it very much and decided to personally apologize to the partner. At this time, Secretary Li on the side said proudly: No need, I didn’t send your letter at all, because I Know you will regret it. So I suppressed the letter. Unexpectedly, Manager Wang was furious: "Do you decide this matter or do I?" Secretary Li said: "Did I do something wrong?" Manager Wang said: "Yes." In this way, Secretary Li was penalized It's a minor fault, it's just not made public. Of course, Secretary Li felt that he was full of grievances, so he poured out his bitterness and grievances to everyone he met. Soon everyone knew about it. As a result, Secretary Li was fired half a month later. Here we look at Secretary Li’s mistakes: First, she should not have impounded the leader’s letters on her own initiative without any communication with the leader. If there is any problem in the future, it will bring serious consequences. Such self-assertive secretarial leaders cannot be tolerated. Second, she should not be self-righteous and think that the leader made a mistake in this matter and will definitely regret it. She should feel complacent and consider herself a hero because she helped the leader avoid a mistake. Third, she should not avenge herself every time she meets someone, making a minor matter known to everyone, which undermines the dignity of the leader. In fact, the relationship between the secretary and the leader is the most subtle and complex, and must be handled with caution. Even if you have good intentions, you must not overstep your authority and make the leader feel that his authority has been challenged. Leaders are leaders after all, and they care about their prestige. Once your inappropriate words and deeds cause dissatisfaction with the leader, the consequences will be very serious.
In short, in their work, secretaries must not only demonstrate their initiative in assisting leaders in forming leadership intentions, but also their obedience after the formation of leadership intentions, and their ability to execute Creativity in the process of leadership intentions, so that leadership intentions can be accurately communicated, implemented and executed through the efforts of secretaries.
3. Correctly view the lack of leadership
Leaders bear heavy responsibilities and do a lot of work, so they are more likely to make mistakes. Like ordinary people, leaders who have made mistakes feel heavy and hope for the understanding and care of others. At this time, if the secretary can correctly view the faults and mistakes of the leader and provide consideration and care in many aspects, the leader will bear them in mind.
When speaking, your attitude should be sincere, your expression should be natural, your tone should be tactful, and your tone should be balanced. Avoid being assertive, arrogant, or loud. Because once the leader feels that his self-esteem has been hurt. It is difficult to listen to opinions calmly. When an angry leader relies on formal persuasion, it will not be effective and may even get him into trouble. Pretend to be on the same side as the leader, enumerate the various minor issues that arouse the leader's anger, list the crimes, and then gradually explain the interests and consequences to the leader, which will prompt the leader to wake up and achieve the effect of persuasion. "Chu Long Talks about the Empress Dowager Zhao" in "Warring States Policy" gives us an in-depth understanding of Chu Long's superb lobbying art. The Empress Dowager Zhao had just come to power, and Qin stepped up its attack on Zhao. The State of Zhao asked Qi for help. The State of Qi said: "You must do something for Lord Chang'an before sending troops." The Empress Dowager Zhao refused to agree, and the ministers tried their best to persuade her. The Queen Mother clearly said to those around her: "Whoever wants to do something for Lord Chang'an, I will do it for you." "Spit on his face." But Chulong was able to grasp the psychological characteristics of elderly women doting on their young children, put himself in the shoes of the Queen Mother Zhao, closely linked the interests of Chang'an Jun and the interests of the State of Zhao, and put the interests of the state together. The words were specific and vivid, tortuous and euphemistic, and in-depth, and cleverly achieved the purpose of persuasion. Chulong stood from the perspective of Queen Mother Zhao: 1. All parents in the world love their children, and I, Chulong, are no exception. This suddenly shortened the distance between me and Queen Mother Zhao. 2. Parents should not only consider the immediate interests of their children, but should make long-term plans for them and help them establish lofty aspirations. This is the true love and care for their children. 3. When there is a conflict between personal interests and national interests, the national interests should be put first, so that personal interests are subordinated to national interests, or even completely give up personal interests; through layers of in-depth efforts, the Queen Mother Zhao was successfully persuaded; " Yanzi's superb admonition skills in "Zuo Zhuan" can also give us some inspiration: Qi Jinggong loved falcons. One day, Zhu Zou, the man in charge of the falcons, accidentally caused the falcon to escape. Qi Jinggong was furious and wanted to kill Zhu Zou. After Yanzi heard about it, he went to see Qi Jinggong and said, "Your Majesty, Zhu Zou has three crimes that deserve to be killed. Let me list these three crimes first and then kill him. Otherwise, he will die without knowing what crimes he committed." Qi Jinggong agreed. Yanzi pointed at Zhu Zou and said: "You raised birds for the king, but let the birds escape. This is the first crime. You made the king kill someone because of a small bird. This is the second crime." After the king killed you, he was charged with "valuing birds over people." This is the third charge. "After hearing this, Qi Jinggong said: "Okay, I understand what you mean, let him go." This allusion is an example of choosing the right speaking skills to achieve success. Secretaries can learn the methods and techniques of giving speeches from this allusion.
To sum up, secretaries must be good at handling relationships with leaders flexibly in interpersonal interactions. This is not only related to the success or failure of the secretary’s personal work, but also to the overall image and image of the entire secretarial department or organization. ultimate benefit. Every person engaged in secretarial work should be clearly aware of the importance of establishing good interpersonal relationships with leaders, strive to cultivate their own communication skills, improve their own communication abilities, and thus become a secretarial staff valued by leaders in actual work. .