Summary of insurance company survey work-I started working in xx, and the internship time of one year and four months has ended. Looking back on 16 months' internship, under the careful care and guidance of leaders and colleagues of Zhongzhi Company, we have made great progress in all aspects through our own efforts. In a flash 16 months passed silently, and it was at this time that I suddenly realized that when I needed to look back and summarize, my days passed in a hurry. A journey of a thousand miles begins with a single step. This short and substantial internship of 16 months really made me realize the hard work, fun and responsibility of an insurance worker. Because I came late, I still have a certain gap with other colleagues. But I will try my best to catch up with and surpass them.
For more than a year, I have divided my study period into three stages: getting familiar with the environment, getting familiar with the work, getting used to the working environment and pressure, and mastering business knowledge. I have gained a lot at every stage.
The first stage: the first few days when I first arrived at the county company were very difficult: I didn't know anyone, I was unfamiliar with my work, and the most difficult thing was that I didn't feel my value. In this case, I learned how to relieve work pressure and how to communicate with my colleagues. From that moment on, I made up my mind: I must be a qualified and excellent surveyor. Speaking of it, it is easier to be a surveyor than to be an excellent surveyor. A journey of a thousand miles begins with a single step. I learn from small things, learn from small things. I believe that the only way to succeed is perseverance. Because you stick to your beliefs, you will eventually have a high level.
The second stage: understand the nature and function of your work, learn the new business system, how to do it, how to do it. Survey and damage determination exist to determine accident losses, including the authenticity of losses, the actual degree of losses, the degree of maintenance or compensation, etc. Survey and damage determination are the keys to claim. Survey and loss determination suitable for accidents can usually provide a good foundation for insurance companies to deal with accidents, and also provide an important basis for customers to get compensation quickly. It can be said that survey and damage determination is the top priority of auto insurance claims.
The third stage: really integrate yourself into the work, and be able to independently survey, determine the damage, use the system and communicate with customers.
From a layman to a surveyor who can work independently. I have successfully completed my internship goal.
Working in Yuxi Taibao, I feel that my work style and attitude are completely worthy of the world, any customer, my public card and my code. Here, first of all, I would like to thank the company for providing me with a platform to enter Yuxi Pacific Insurance. At the same time, I would also like to thank the leaders of Taibao for giving me the opportunity to work in Yuxi Taibao. Without these two things, I might not have the opportunity to write a work summary here today. So, I thank you from the bottom of my heart However, I need to thank all the teachers who have taught me: Zhu Shi, Shi Yang, Pan Shi, Shi Tao, Shi Shi, ... Without their patient teaching, even if I had the opportunity to insure in Yuxi Pacific, I would not have achieved today's results. People don't learn tools, and knives don't sharpen. Without their silent guidance and support, no matter how sharp the knife is, it will rust because of the passage of time and the erosion of time. Once a teacher, always a father! My parents gave me a chance to survive, but they gave me the motivation to develop my career. Which is lighter or heavier, be short of one cannot! Therefore, I would like to thank them again and hope that they will work smoothly and be healthy! The following is a summary of the work in the past year:
First, the surveyor I think that in addition to these technologies, how to communicate with customers is the most important.
This is also the direction I need to work hard in the future. It's different. How to say the situation will have a better result, save more compensation for the company, and let the insured understand the true meaning and benefits of insurance. I think this is the first one, so I think we should study language art better in our future work. At work, I often tell the truth and call a spade a spade, or this is one of my own shortcomings, because many times I stand in the wrong angle because of my inexperience, and what I say often causes unnecessary trouble because of my thoughtlessness. However, I personally think that this shortcoming has not affected the normal development of the work these days. I can only say: only those who dare to face up to themselves will have the courage to correct their shortcomings.
It's hard work to engage in surveying, especially in Zhongzhi. The case is always a problem, but the business is related to claims settlement, which is a difficult problem to choose, because the survey is our job, and the business is not my consideration. At first, I thought so myself. With the gradual development of the work, individuals gradually realize the relationship, so they are especially careful when handling cases, especially when facing big customers. I think that even if a person is not afraid of hardship and fatigue, he should be brave enough to face the difficulties in his work. Even if he makes a mistake, it is worth learning the truth of being a man outside his experience! Occasionally being complained is also a problem in my communication with customers, and I will pay attention to correcting it in my future work. We seem to be doing after-sales service, but the actual battle is in the front line of business. Only by hard work and serious responsibility can we not let the survey and damage determination drag down the business development.
Second, as the first link of claims service, survey and loss determination is actually the first step of insurance company's claims, which is directly related to the number of claims, the speed of claims, social impact, brand effect and many other aspects. Therefore, insurance companies attach great importance to this link.
Understand the nature of my job and let me know the responsibilities of my post. Our surveyors can work independently and win the trust of the competent leaders, and do a good job in customer service on behalf of the company. Although I am an ordinary surveyor, I know that my every move, every word and deed represent the image of our company.
Summary of survey work of insurance company 2. I started work on March 2, XX, and my two-month internship time has ended. Looking back on the two-month internship process, under the careful care and guidance of the leaders and colleagues of the branch, we have made great progress in all aspects through our own efforts. Two months passed silently with a flick of a finger, and it was also at this time that I suddenly realized that when I needed to look back and summarize, the days passed in a hurry. A journey of a thousand miles begins with a single step. The short and substantial internship in these two months has really made me realize the hard work, fun and responsibility of an insurance worker. Because I came late, there is still a big gap with other new colleagues. I will definitely catch up with them and surpass them.
I divide the internship into three stages: familiar with the environment, familiar with the work, accustomed to the working environment and pressure, and mastering business knowledge.
I have gained a lot at every stage.
The first stage: the first few days in the branch are very difficult: I don't know anyone, I'm unfamiliar with my work, I work at a fast pace and often work overtime. Let me learn how to relieve myself under the high pressure of work and how to communicate and learn with my colleagues.
The second stage: understand the nature and function of your work, learn the new business system, how to do it, how to do it.
The third stage: truly integrate yourself into the work, be able to independently survey and use the system to communicate with the insured.
From a layman to a surveyor who can work independently. I successfully completed my work goal during my internship. The following is a summary of my work since my internship:
Surveyor: I think besides these technologies, how to communicate with the insured is the most important.
This is also the direction I need to work hard in the future. How to speak in different situations will have better effect, save more compensation for the company and let the insured understand the true meaning and benefits of insurance. I think this is the first one, so I think we should study language art better in our future work.
Second, understand and learn the corporate culture of PICC P&C insurance, and improve their own quality.
Since I only have some amateur work experience before, how can I adjust my mentality and integrate into the new working environment when I join the insurance industry? If you can't have a zero mentality and temporarily empty your original cup, many things will often get twice the result with half the effort. Joining PICC P&C Insurance Company is a brand-new entry point for me. Starting from scratch, I am determined to enter a new life and career with new ideas, which is my main work goal and direction.
Third, better communication with colleagues and integration into an enterprise are the most critical.
Trust each other in life, help each other, and work with every colleague around you. Don't be shy about asking questions, ask them seriously. Become friends in life and "comrades in arms" at work with you.
Fourth, strengthen teamwork and competition among groups.
Investigate and determine the damage. Each group and each department is a team, and learn to assist colleagues in their work. Many things need to be communicated and cooperated together. In addition, both the on-site loss rate and the claim rate are more competitive than other claim teams and will strive for more benefits for the company. I will create a competition by myself and embody it in my works. Only in this way can the work be done more vigorously. Young people need an environment where they can work hard The company gave me such a big environment and let me create a vibrant atmosphere by myself.
Five, learn more insurance knowledge and business.
These two months mainly study survey and damage determination. In the future work and study, I will learn more from old comrades to make up for my personal shortcomings. I will still keep the spirit of endless learning and learn the business knowledge of other positions. Become a top insurance company.
Six, in the work, I also found my own shortcomings.
I am not very familiar with the topography of Chengde City, which brings great inconvenience to the survey. The price of many parts is not clear because of the new contact and fixed loss. I will browse the quotation website to enrich my information in this respect and get familiar with it as soon as possible.
The above is a brief summary of my two months, hoping to get the recognition of leaders and colleagues. I will try my best to solve the problems encountered in my work. Do the work better and better.