Year-end summary of stomatologists in 221
An extremely busy and substantial year has passed. After a year of hard work, we can finally say that we have made more progress in our continuous growth. It's time to calm down and write a year-end summary. Don't think that the year-end summary can be handled casually. This is an opportunity to show your expressive power. The following is the year-end summary of 221 stomatologists collected by me. Welcome to read and collect.
Year-end Summary of Dental Outpatient Doctors 1
xx is the first year of our outpatient department. With the correct leadership and strong support of Longwan District Health Bureau and the concerted efforts of all staff, our hospital has actively implemented and implemented the spirit of the regional bureau's document, continuously increased infrastructure construction and comprehensively improved medical quality and service quality, and achieved certain results in all work. Review.
xx is the "year of opening" and "year of development" of our hospital. In order to "establish a brand, occupy the market and take root" in Tianhe Town and surrounding towns, under the leadership of the board of directors of our hospital, we adhere to the perspective of "high starting point, high standard and high grade" and the concept of "occupying the market, laying a foundation and operating at cost": 1. Second, adhering to the humanized standard and carefully planning and decorating the clinic, we have set up a "three rooms and two districts" in our hospital. The three rooms are special consultation rooms, orthodontics rooms and comprehensive treatment rooms, and the second district is two leisure waiting areas, one of which is mainly TV and the other is newspapers and periodicals, so as to meet the waiting needs of different groups of people and enable the broad masses to enjoy medical services in a comfortable and elegant environment as much as possible.
Second, pay attention to quality management and put an end to cross infection.
our aim is "there is no trivial matter in medical safety, and there is no trivial matter in patients' interests, so defects can be avoided", and medical quality management is our "lifeline". First, we set up a leading group for medical safety management, with director Wang Zhongfu, the head of the hospital, as the leader of the leading group, who is directly and comprehensively responsible for all medical safety work in the hospital; Second, strictly implement the management standards of oral infection in Zhejiang Province, introduce an efficient mobile phone disinfection system, and at the same time vigorously strengthen the cleaning, disinfection, sterilization and medical waste recycling of medical devices to effectively eliminate cross-infection and ensure medical safety; Third, painless medical treatment, in order to reduce pain, we insist on using imported ultra-fine needles and imported blue anesthetics, with careful and meticulous operation, combined with detailed treatment plans, weigh the advantages and disadvantages of each plan, work out the best treatment plan, and take the initiative to obtain the informed consent of patients in advance at each step; Fourth, affordable medical care, we are constantly increasing medical costs, constantly improving medical quality and advanced equipment investment, we strictly implement and charge fees lower than the non-profit medical institutions of the Provincial Price Bureau, and directly benefit the masses at the most affordable price, which has won unanimous praise from the masses.
third, pay attention to the connotation of service and establish a good reputation.
"Serving and building a good reputation" is our goal. In our daily outpatient work, we always adhere to the concept of "people-oriented" and constantly improve the quality of service. First, we carry out the service mode of "greeting with a smile, taking the initiative to greet, asking for responsibility at first, and seeing people off after discharge" and change "I want to serve" into "I want to serve"; Second, strictly implement the five-tone activity, that is, "there is a greeting, a question and an answer, a sending, an explanation if you don't understand, and an apology if you are dissatisfied"; Third, make an appointment for outpatient service. In order to save patients' waiting time, we have opened an appointment service on the Internet and the telephone hotline to facilitate everyone to see a doctor. As long as patients receive the first examination and treatment in our hospital, they can make an appointment for the next time according to their convenience. Fourth, constantly improve the website management of outpatient department, so as to facilitate the majority of patients to inquire about oral health care materials and understand all kinds of information in our hospital and the communication between doctors and patients; Fifth, always pay attention to the clean, elegant and comfortable environment of the consultation room, keep the windows bright and quiet, and provide tea for patients waiting for treatment and their families free of charge.
fourth, pay attention to contributing to the society and actively carry out social welfare activities.
according to the characteristics of our hospital and the needs of the masses, we constantly unite and organize the broad masses of employees to participate in social welfare undertakings, and give full play to angels in white's humanitarian spirit of saving lives: First, we set up a youth volunteer service team to participate in community health service in the form of organization; Second, to carry out the activity of "attaching importance to late love and send warm", we regularly organize excellent medical personnel to the old people's palaces and apartments in various villages to carry out oral health examinations for the majority of the elderly, and give away oral medical drugs free of charge; Third, organize young volunteers to go deep into villages, go door to door, provide free visits, follow-up activities, oral health education and give oral health products; Fourth, we actively participated in the "one-day charity donation" activity, and donated nearly 3, yuan to our compatriots in Wenchuan earthquake on various occasions; Fifth, actively carry out the "Love Teeth Day" activity. On September 2th this year, we organized 12 medical staff to carry out a free clinic with the theme of paying attention to the oral health of middle-aged and elderly people in Zhuangquan village. The people who came to the site for oral examination and blood pressure were scrambling for each other. During the activity, we * * * donated more than 5, yuan of medicines and vouchers to the elderly over 5 years old and distributed more than 1, copies of oral publicity materials, which won unanimous praise and praise from the masses.
in a word, looking back on the work in the past year, we have made new progress in all aspects of our work, made new initiatives in measures and made new breakthroughs in the situation. At the same time, we are soberly aware that there are still many shortcomings in our work. In the new year, we will work harder, forge ahead, be pragmatic and strive for new achievements in the construction of our strong hospital. 2
xx years passed quickly. In the past year, with the support and help of hospital leaders and colleagues in various departments of the hospital, stomatologists have been proactive in their work, constantly emancipating their minds, renewing their concepts, establishing a high sense of professionalism and responsibility, focusing on the nature of stomatology work, focusing on hospital center work, strict management, seeking truth and being pragmatic, and working hard, and achieved good results in medical ethics, medical quality, grassroots construction, etc.
by the end of xx years and xx months, the total number of outpatient treatment was completed, among which the number of group purchases exceeded xx, and the online quality evaluation was the first. Before reporting my personal work, I would like to thank the leaders of the hospital for their personal trust and support, and point out the work goals and directions for me. I am grateful to my colleagues in various departments of the hospital for their cooperation and help in my work, which makes me feel very excited in such a big family full of vitality and vigor. The work in xx years is summarized as follows:
First, adhere to the construction of party style and improve personal medical ethics and service quality.
1. Correct your attitude.
ideologically, I always keep consistent with the requirements of the party style. As a doctor who comes out of the military camp, I always maintain a rigorous working attitude, closely focus on the hospital's century-old spring dream, the business philosophy of "honesty and benefiting the people", obey the leadership, unite colleagues, love their jobs and be dedicated, and always put patient safety and medical safety in the first place, taking it as my ultimate goal.
2. It is really good for patients to say yes.
The construction of medical ethics is truly implemented in patient service. Through the group-buying websites such as Meituan, the number of patients in our department has exceeded xx in the past xx years, and the cumulative number of patients has exceeded xx. The customers have received rave reviews. Meituan's score is as high as xx (out of 5), ranking first in the sales volume and evaluation of the website.
3. The "Huimin" campaign was implemented.
An X-year-old patient in Duke New Village has been suffering from diabetes for many years. He once wore a denture. Because of the broken denture, he went to many stomatological clinics, but it was not well repaired. The patient came to my clinic, listened carefully to the patient's complaint requirements and details, and thought that the denture was still repairable, so he repaired it. This alone saved the patient nearly 1, yuan, which reduced the patient's economic burden, so the patient was very grateful.
second, strive to improve the professional level of medical staff.
1. Actively learn oral professional knowledge.
This year's work was smooth and orderly. In spare time, we organized department staff to actively learn professional related knowledge and improve their professional level. In xx year, we taught X interns, took some time every day to read relevant textbooks and professional basic knowledge, and discussed the pathological practice. In actual operation, we carefully explained the matters needing attention in the technical operation process, and also paid attention to the practice of interns' basic technical operation. After the internship, interns can operate independently and skillfully, which enriches clinical experience.
2. Encourage and support applicants to take the adult education examination.
in xx years, I took part in adult education to continue my study and passed the subject examination, which further improved my academic qualifications.
3. Go out to study and improve your business ability.
In order to keep up with the pace and rhythm of social development and expand the business scope of stomatology, the demand of consumers for beautiful teeth is growing day by day. In order to better meet the needs of the surrounding people, we planned to go out for study, with the main study content of aesthetic dental restoration. After study and practice, we can skillfully implement the operation of aesthetic dental restoration technology for oral patients who come to our spring.
Third, increase medical equipment and improve medical competitiveness.
In order to improve the medical quality and meet the growing medical needs in people's areas, a comprehensive dental chair was purchased according to the needs of stomatology. It has greatly promoted the improvement of the level of diagnosis and treatment and brought into play better social and economic benefits.
fourth, improve the medical environment and improve the service quality.
in xx years, our outpatient department further beautified the indoor decoration and made a unified publicity service logo to ensure that patients were correctly guided to know and see a doctor in time; The internal structure of the house has also been further improved, and the roof decoration in the house has made the medical environment more beautiful; In the case of tight funds, with the enthusiastic help of hospital leaders and colleagues, the department installed heating facilities, which greatly improved the quality of medical environment, facilitated patients who came to see a doctor in winter, prolonged the waiting time for medical treatment, and improved the quality of medical service.
Fifth, strengthen the communication between doctors and patients, and build a harmonious doctor-patient relationship.
1. Add or revise the Informed Consent.
In order to respect patients' right to know and choose, according to the relevant national laws and regulations, combined with the actual situation of the hospital, various informed consent forms, such as Informed Consent Form, were added or revised in xx, which fully respected patients' right to know, consent and choose, informed patients in detail about disease diagnosis, treatment, medication, risks and expenses, and earnestly safeguarded patients' health rights and interests.
2. further improve the doctor-patient communication system.
firmly establish the service concept of "patient-centered", actively strengthen communication with patients in easy-to-understand language, patiently explain or explain the illness to patients, listen to patients' opinions, and actively improve the work to satisfy patients who come to our hospital.
6. Strengthen publicity and join the voluntary diagnosis and treatment team.
In order to expand the influence of the hospital on the surrounding people, we actively participated in the free clinic activity of "Cool Summer, Movies Going to the Countryside" organized by the hospital. During the activity, we enthusiastically explained the precautions and details about teeth for patients who came to consult, and assisted physicians in measuring blood pressure.
xx is a year of development. Under the system of market economy, I will strengthen my study, improve my own quality, be proactive, pursue the eternal vitality of the department with the sense of hardship, self-survival and pioneering spirit, and seize the opportunity to create the market. I will combine the lofty spirit of struggle with the rigorous and sustainable attitude, strive for self-improvement, turn the pressure of survival and development into the driving force to improve and improve services, and strengthen the service concept, consciousness and action. In the future work, I will carry forward my achievements, overcome my shortcomings, unite my colleagues with full work enthusiasm, forge ahead and overcome difficulties, and do my best for the development of the hospital! Year-end summary of stomatologists 3
1. Insist on the construction of professional ethics, and constantly improve the quality of service
1. Strengthen ideological education
Improve the medical ethics quality of employees through the combination of universal education and key education, positive education and negative exposure, regular education and special education, and theoretical education and solving practical problems. This year, there were more than person-times of ideological and political study in departments, which laid a solid theoretical foundation for the construction of departmental ethics.
1. Establish and improve the supervision network
Really implement the construction of medical ethics. By distributing patient questionnaires, social obligation supervisors are invited to assist departments in the construction of professional ethics, and more than * * * questionnaires are distributed, and the satisfaction rate is achieved. This year * * * received letters of commendation from patients.
3. Implement "two openness" and enhance transparency
Strictly implement the system of listing service and doctor-patient contact book stipulated by the hospital, check the contact book regularly, and give timely answers to the opinions and suggestions put forward by patients, and always accept the supervision of the masses, which is well received by patients.
2. Implement the perfect system and strengthen management
Strictly implement the Prohibition of Health Technicians issued by the management center and some provisions on the construction of professional ethics in xxx health system (eight requirements and ten prohibitions), actively respond to the hospital activities without holidays organized by the hospital, and ensure that no illegal and disciplinary phenomena such as accepting red envelopes occur throughout the year.
2. Insist on developing medicine through science and education, and constantly improve medical quality
1. Establish a quality control network
Under the leadership of the hospital quality control team, the outpatient department has formulated and implemented a quality control plan for the department. Regularly use class meetings to organize employees to discuss and evaluate the management system and medical defects, put forward rectification opinions, formulate rectification measures and implement them. The outpatient department has strengthened the responsibility system of the first-time doctor, and the outpatient doctor can check reasonably according to the needs of the disease, use drugs rationally and write the outpatient medical records carefully. Strive to provide patients with convenient and efficient medical services; Reasonable scheduling, with sufficient medical strength; Formulating the medical treatment process and hanging it in an eye-catching position has achieved the purpose of simplifying the medical treatment procedures and shortening the waiting time, which greatly facilitates the patients.
1. Strive to improve the professional quality of medical staff
(1) Organize medical staff to arrange business study once every two weeks. Lectures by department directors or senior doctors, combining with the characteristics of departments, carrying out case discussions with theory and practice, learning from each other, and implementing the "two notebooks" system, that is, lecture notes and self-study notes, which are checked and assessed once every quarter. The average notes of employees in xx years are more than words.
(2) recommend business backbones to the hospital in a planned way.