Guidance training report model 1:
I. Introduction
Tour guide service is an integral part of tourism service, which originated from the development of tourism activities and developed with the development of tourism activities. The tour guide service is a highly intelligent and skilled service. It runs through the whole process of tourism activities. This time, I have a deeper understanding of the tour guide industry and this profession. We take part in tour guide training as future tour guides and learn from it!
Second, the purpose of training
1, apply the theoretical knowledge in books to practice.
2. The necessary language skills of tour guides will not be explained by external factors when they are explained in front of tourists, and efforts will be made to impart new knowledge to tourists.
3. Cultivate tour guides' independent working ability, organizational ability, improvisation ability and interpersonal skills when traveling with a group. Tour guides are independent individuals when taking tours, and everything needs comprehensive ability.
Third, the training requirements
Tour guides are called the soul of tourism and the window of travel agencies. Tour guide is a highly professional job with strong practicality and operability. Therefore, tourism talents must have a strong sense of service and professionalism, good professional ethics and service skills in order to meet the needs of the development of modern tourism enterprises, and at the same time grasp the effectiveness of teaching content, so as to provide corresponding personalized services according to the actual situation of different teams and individual travelers and specific problems in the actual process.
Fourth, training time.
Verb (abbreviation for verb) Training place:
Campus attractions of Vocational and Technical College of Inner Mongolia Agricultural University
VI. Training Contents:
Conduct real-life simulated tour guide training, including:
1, preliminary preparation
Master and prepare the background knowledge, as well as the related tour guide explanation skills and methods taught by teachers in class, so as to better write tour guide words. And the determination of the route with teammates, the discussion of scenic spots, the cooperation of work and the cooperation of the team.
2. Simulated tour guide training
Explain how to simulate the reception of tour groups, do role assignment, mainly undertake the work in training and how to complete the work.
Guide training report model essay 2:
First, the internship overview
Internship time: 20xx x month x day to 20xx month x day.
Purpose of practice: To understand the management process of travel agencies and master the tour guide business.
Internship content: learn the tour guide skills with the tour group, understand the workflow of each department of the travel agency, and go out with the tour group independently.
Second, talk about tour guides.
Tour guide service is an integral part of tourism service, which is produced in the development process of tourism activities and develops with the development of tourism activities. Tour guide service is a highly intelligent and skilled service, which runs through the whole process of tourism activities. During the three-month tour guide internship, I have a deeper understanding of tour guide service.
(1) First of all, I want to talk about my understanding of tour guides:
Tour guide is a profession, a technology, an art and a science. A tour guide is a profession. Travel agency is a pillar of tourism, and tour guide is the facade and banner of travel agency. A good travel agency must have a good tour guide, who is the pillar of the travel agency. There are professional and amateur tour guides. As the saying goes, 360 lines, each line is a champion? Now it seems that it is far more than that. ? Champion? Refers to a leader in a professional field. What is a leader? Is a leader in all aspects of tour guide work. Being a tour guide is mainly manifested in the way of thinking, expressive ability, efficiency and adaptability. At the same time, we should have professional quality and professional ethics. Tour guide is a skill. Any job has its own expertise, and tour guide work is no exception. First of all, we must be serious and responsible. Afraid in the world? Really? This word, no matter what it is, no matter how big or small, only? Really? Dare? Responsible? . Except? Really? Yes, more? Skilled? . Want it? Cooked? There is only one way, and that is to practice more! What is knowledge? Do you hate less when you use it? I have a deep understanding during my internship. What if it is normal? Hands never leave your mouth? You can take your time when you use it, like a few treasures. Only? Cooked? Talent? Perfect? . I know there is still a long way to go before what you call a good tour guide and an excellent tour guide. Tour guide is also an art, you have to take the faucet, and I am the boss as soon as I get on the bus.
We know that there can only be one boss on a boat. If there are too many bosses, the boat will turn over. In general, the first thing is to take care of the interests of most people and not delay everyone's visit. Grasp the rhythm: fast is fast, slow is slow, and the combination of fast and slow. Follow the trend: look at the general trend, guide according to the situation, guide in time, and don't twist. Follow your feelings: when you feel good, make full use of it; Adjust in time when you are in a bad mood. To control your emotions, you must master the sense of proportion, and you must not lose your mind. Versatile: versatile, can talk, sing, dance and drink. It is best to know some photography, video recording, calligraphy and painting, which will be of great help to tour guides. We should foster strengths and avoid weaknesses; If you want to improvise and play to your strengths, you can often play beyond the limit. Tour guide is a science. Just because tour guide is a profession, a technology and an art, it is also a knowledge and a subject. As a discipline, we should treat it with a scientific attitude and study it. At present, our university basically has a tour guide major, and the National Tourism Administration has a tour guide qualification and tour guide grade examination every year. Being a tour guide has a lot of knowledge, which can't be learned casually, such as how to arrange routes, stay, deal with emergencies, how to communicate with tourists and so on. What should be valued by tourists? An encyclopedia? .
(2) Next, in terms of tour guide explanation, I also summarized the following points:
First of all, you have to know what the tourists want to hear and what kind of explanation they want to hear. As soon as a new tour guide like us takes up his post, he always feels that the most important thing is to memorize the scenic spot information well so as not to stop as soon as he opens his mouth. This means that he has become a qualified tour guide, but after several trips, I found that this is not the case at all! Professional tour guides should not only become? Sage? , but also to become an expert in a certain field or aspect. ? If a worker wants to do a good job, he must sharpen his tools first? . If you want to be a professional tour guide, you must also master the basic skills of tour guide language. Because it is a powerful tool for us to spread knowledge, exchange ideas and communicate feelings. The most important oral language expression is the most common and commonly used language expression in our work. It is often said that it is better to see the scenery than to listen to it. Explaining to tourists is like chatting with friends. You treat tourists as friends and tell them things they don't know, so as to get their attention. The other half is to explain skills, which is a very profound and complicated thing. In fact, several laws are quite simple and easy to operate. First of all, everything you say should be compared with the guest's hometown or something he is familiar with. If you tell a person a lot of unfamiliar things, he will get more and more tired, but if you mention things in his hometown and things he is familiar with, he will remember them. In addition, the tour guide had better remember more jokes in all aspects, and insert a related joke in the process of explanation anytime and anywhere, which will make the explanation more lively and interesting.
In the end, I mastered everything, but I haven't mastered the physical condition of the guests, and the explanation may still be a fiasco. For example, guests come by long-distance train and can't sleep well at night, but you are there to give them lectures with great interest. Even if you speak well, their physical drowsiness is likely to outweigh all the wonderful explanations, and their snoring will hurt your confidence so much. At this time, you should know that what you failed was not explanation, but caring for people.
In addition, after years of experience, I found that to be a good tour guide, we should not only have enthusiasm for scenic spots, but also have enthusiasm for tourists.
This enthusiasm not only refers to your enthusiasm for explaining to them, but also includes all your concern for them as a person. Some tour guides think that I have finished the task by saying everything I want to say, but this view is unacceptable. You said it, but the guests didn't listen. Just as you didn't say it, your task was actually not completed. To be a good tour guide, you must have the spirit of loving the people. What you're trying to think about is how to make their trip to glad you came. It is important to observe words and deeds. Always pay attention to the guest's movements and expressions, and often chat with the guests. It's the guests who trust you. Explain clearly and naturally, and don't be afraid of long-winded troubles. Say it several times, so that tourists can understand it, and they can also catch the attention of the guests and interest them. It is good for the whole team to communicate with the leaders of the team or those who need to be taken care of and care more.
Fourth, tourism.
During my internship, I also found some problems. For example, in the price competition between travel agencies, reducing the cost by increasing shopping spots, shortening the tour time and lowering the standard of accommodation will directly lead to the decline of tourists' tourism quality. There are still many tour buses that don't know the route to go, which causes distrust to travelers. This situation also appears on tour guides. So I think the tourism industry needs a lot of laws and regulations to regulate it. On may 1 this year, the state promulgated new regulations for travel agencies and began to implement them.
V. Tour guide experience of tour guides
During my three months working in a travel agency, I learned a lot from studying tourism knowledge, listening to colleagues' explanations together, and finally traveling with a group alone. Several months of tour guide life have made me feel a lot, which is summarized as follows. As a tour guide, I should do:
(1) have a good attitude.
A good attitude is a necessary condition for a tour guide. As a tour guide, he contacts the guests on behalf of the travel agency. In the whole process of traveling, he should make reasonable and appropriate arrangements for the guests' food, accommodation, transportation and shopping according to the plan. In this process, tour guides will inevitably contact with hotels, hotels, scenic spots, motorcades and other units. In this process, the tour guide may not be able to meet the requirements of the guests due to some reasons such as improper arrangement of the travel agency and unfamiliarity of the front desk staff with the line operation. After the tour group leaves, once a guest thinks of attractions, services, hotels, etc. They will be dissatisfied with the conditions provided by travel agencies that do not meet the publicity standards or the promises made by the front desk. If the tour guide fails to actively mediate and communicate after discovering it, it may cause the dissatisfaction of the guests to accumulate, which will affect the emotions of the surrounding guests and eventually become the dissatisfaction of the guests of the whole tour group. This is very serious. Therefore, as a tour guide, you should have a positive attitude, strong psychological quality and strong psychological endurance. Be calm when you encounter something and actively seek a solution.
(2) doing things with foresight.
If you can take one more step in everything, it is very effective to avoid trouble. As a tour guide, every time you face different guests, you must rebuild their trust. It is very important to establish a forward-looking consciousness, arrange the itinerary reasonably, and gain the trust and goodwill of the guests. Do a good job of foresight, first of all, do a good job of preparation before the tour. If you get the travel plan, you should carefully check travel itinerary to see if there are any mistakes and omissions, and if so, report to the dispatcher in time. If you observe carefully and find a problem, you can prevent it before it happens. When reading the plan, you should pay attention to the information of the guests, such as their age, nationality and religion. If the guests are older, try to transfer their seats to the front row to make them comfortable and prevent carsickness. If the guest is purely religious, pay attention to contact the restaurant, and pork should not appear on the guest's food. Before the start of the whole trip, we should consider whether each link is smooth, and do a good job of confirming with restaurants, hotels, scenic spots, motorcades and other units before departure. Predict which links in the trip are prone to problems, and consider the general solution first. When an incident happens, beware of chaos. If you encounter a scenic spot route that you have never been to, you should humbly ask your colleagues, ask about the relevant situation and precautions of the scenic spot, and think about the countermeasures to prevent accidents.
(3) Grasp the first wheat and do a good job of explanation.
The first class of the tour guide is the first formal contact between the tour guide and the guests. Whether the first wheat is well spoken directly affects the image and prestige of the tour guide in the eyes of the guests. If the first wheat can make a positive image in the eyes of the guests, convince them and follow you willingly, the whole trip will be smoother. Even if there is a problem, based on the goodwill and trust of the tour guide, it can be quickly reduced to a big one through benign communication. To give a good explanation, we must first understand what tourists want to hear, what they are most interested in, and how to give them a very cordial feeling.
(4) Don't judge a book by its cover.
With the economization of tourism, tourism is no longer a high-consumption activity, but a daily activity for urban residents to travel in their leisure time. Short-distance economic routes attract more people with lower incomes and promote the rapid development of urban tourism. As a tour guide, we will meet guests from all directions and different classes. As a tour guide, we are not only leaders, but also service providers. As long as it is a reasonable request of the guests, we should try our best to meet it. This is what a tour guide should do.
Being a tour guide is hard, but it is also very interesting and hard. I felt particularly hard at first, but I gradually got used to this pace of life and felt ok. Being a tour guide is very free and unrestrained. As a waiter, I have something to do the same job every day. Seeing those familiar people, in short, my life circle is very small, but the tour guide is different. I meet different people and unexplained friends every day, and I am also very free. This is also the main reason why I like being a tour guide. It can be said that being a tour guide is my first real contact with society. This year's tour guide work has had a great influence on me, and I will also learn a lot from all aspects and benefit a lot. My interpersonal skills, communication skills, cooperation skills, organizational skills and adaptability have all been improved.
(v) Conclusion
During the trip, I was disappointed, hesitated, and received some aggrieved complaints, unfair accusations and unreasonable criticisms, but I learned more about the beauty and joy, gained more lessons and enlightenment, sublimated my ideological realm and understood the true meaning of being a man, which books can't learn. This internship experience has a great influence on my future life and study. Those ups and downs have honed me and have important guiding significance for my study and life today.
Guide training report Fan Wensan:
Training purpose
Through tour guide training, we can combine theory with practice, better understand the professional knowledge of tourism management, and achieve the purpose of applying what we have learned. At the same time, it can cultivate our practical tour guides' ability to explain and organize tourism activities, including shuttle service, explaining and organizing car use activities along the way, and explaining on-site attractions.
Training requirements
Tour guides are called the soul of tourism and the window of travel agencies. Tour guide is a highly professional job with strong practicality and operability. Therefore, tourism talents must have a strong sense of service and professionalism, good professional ethics and service skills in order to meet the needs of the development of modern tourism enterprises, and at the same time grasp the effectiveness of teaching content, so as to provide corresponding personalized services according to the actual situation of different teams and individual travelers and specific problems in the actual process.
Specific content of training
(1) Preliminary preparation
Only by mastering and preparing the background knowledge and the related skills taught by teachers in class can we write the tour guide words better. And the determination of the route with teammates, the discussion of scenic spots, the cooperation of work and the cooperation of the team.
(2) Simulated tour guide training
Before the reception, we were responsible for the four-day tour of Foshan, and the passengers were a unit group in Heilongjiang. Mostly composed of young men and women, they like to eat stew and are afraid of heat.
The pick-up place is Guangzhou Baiyun Airport, the driver has the telephone number to accompany the tour leader, and the transportation tickets for the accommodation and catering hotel are all ready.
Reception work
The first day of work, delegation and sign-in
the next day
the third day
On the fourth day, explain the scenic spots, explain shopping and send a group.
This time, I am mainly responsible for the work arrangement of the fourth day. First of all, we have confirmed that the guests will fly back to Guangzhou Baiyun Airport at noon, so our trip time is only one morning, so I arranged for the guests to visit and shop at the Foshan Folk Art Research Association in Zumiao Road, Chancheng District. This arrangement is more suitable, and tourists can have the opportunity to buy handwritten books to take home. This trip is both relaxing and popular. This tour guide training, I regard it as a real tour guide. From consulting materials, writing tour guides, and practicing cooperation with team members, I work wholeheartedly, serve the guests as much as possible, and prepare for all emergencies that will happen. There are also five teammates who modify each other's tour guide words, give each other advice and practice each other. We all have a common goal, that is, to prepare the service in advance and make the guests satisfied with our service. Our goal is warm attitude, considerate service, careful arrangement, sincere tour guide and happy travel. Of course, we all want to be the best in this simulated tour guide training.
(3) Get experience and ability training through practical training, and get more gains under the guidance of teachers.
Training experience
Because tourists come to a strange place, they don't understand the local people's aesthetics and appreciate the beauty of mountains and rivers, it is difficult to appreciate the inherent charm of human landscape, let alone the infinite mystery of local customs. So they want someone who is familiar with the local situation to give them guidance and introduction, and the person tourists want to use should be a tour guide. The job of tour guides is to tell tourists the aesthetic standards they should have through rich and interesting tour guides, introduce relevant knowledge, tell them where the beauty lies, guide them to appreciate the beauty of a certain scenic spot, help them appreciate the beauty, make the sightseeing activities achieve the best results, and also publicize the unique advantages of tourist attractions. Therefore, the quality of tour guide words directly affects the quality of tour guide service. Therefore, the creation of tour guide words must not be taken lightly.
To write a good tour guide, it is essential to master a wealth of information, including reality and history. Only by sorting out and processing on the basis of a large number of materials, we can get rid of the false and keep the true, get rid of the rough and keep the essence, and then create and write tour guide words with our own characteristics.
Sometimes the knowledge in the book is different from the actual situation, so I often go to the field to write practical tour guide words, which will be revised and enriched in the course of tour guide explanation later.
I remember we went to Maoming Forest Park for a field trip before. At that time, the docents in the park guided and explained all kinds of characteristic plants in the park, and led us to visit all the beautiful scenic spots in the park. Up to now, I am very impressed by his explanation. His familiarity with the garden, his language ability and his careful itinerary are all things we should learn, which can be said to have benefited a lot.
In the days to come, I will study harder the professional knowledge of various tour guides. Only when I study hard and make full preparations can I seize the opportunity. Profession is a necessary requirement for tour guides. Only when I major can my job be guaranteed, so I will redouble my efforts and accumulate experience to make full preparations for the future.