I can’t see clearly. It must be a problem with macro settings.
Open word----click the icon in the upper left corner (office button)-----in word options-add-ons-manage com add-ins, click "Go"--put "Manuscript Paper" Cancel the five items of "Wizard, Calligraphy Add-in, Slash Header Wizard, Envelope Wizard, and Office Special Symbol Input Add-in" (remove the previous ticks) - OK.