Time flies, a short time has passed, and a period of work is over. Looking back on the work during this period, we also found the shortcomings and problems in the work. It is time to sum up the past achievements in the work summary. But how to write a work summary to make a difference? The following is a summary of after-sales service (5 selected articles) compiled by me for your reference only. Welcome to read.
After-sales service summary 1 with a flick of a finger. The first half of the year passed in a hurry. Looking back on the work in the first half of the year, the after-sales service department took the aim of "promoting development and serving the oilfield" and the goal of "developing by science and technology and surviving by quality". With the support and help of the company leaders and colleagues in various departments, it completed its own work according to the company's requirements. The work in the first half of the year has been greatly improved compared with the past, but there are also shortcomings. Summarize the work of the after-sales service department as follows:
First, establish and improve the after-sales service team to escort the service oilfield.
In today's fierce market competition, with the change of customers' concept, customers not only pay attention to the product entity itself when purchasing products, but also pay more attention to the after-sales service of products under the condition of similar quality and performance. Therefore, it has become a new focus of modern enterprise market competition to provide consumers with perfect after-sales service while providing inexpensive products. Therefore, it is particularly important to establish and improve an after-sales service team with a certain professional and technical level. Therefore, on the basis of the original after-sales service personnel, the company recruited and trained four professional technicians in oil production and chemical industry, further improved and expanded the after-sales service team, laid the foundation for the better use of products in the oilfield and escorted the oilfield.
Second, learn from practice and improve business and technical experience.
Practice is the best teacher, and only in practice can we better test our professional knowledge; Understand all aspects of product use; Learn all kinds of work in the oil field and the operating procedures between departments; You can also enhance your interpersonal skills in communication with all kinds of people. for this reason
In the first half of the year, especially after new employees joined, they learned fracturing, water injection, crude oil demulsification and other technologies in Ganguyi, Tsinghua and Kawaguchi oil production plants, accumulated certain professional knowledge and improved their interpersonal skills.
Third, strengthen cooperation between internal departments and provide internal and external after-sales service.
After-sales service should not only ensure the normal use of products in the oilfield, but also pay attention to strengthening cooperation with the internal quality inspection department, R&D department and production technology department of the company, collect the use situation and various information of various oil production plants in time, and provide data support for product update and testing. In the first half of 20xx, the after-sales service department mainly carried out the following work:
(1) has twice extracted more than 60 barrels of oil samples and 40 barrels of water samples from 23 oil production plants under the oilfield company, providing support for new product development and product applicability experiments.
(2) Collect the on-site use requirements and testing methods of products for quality inspection departments.
(3) The problem of product use in Ganguyi Oil Production Plant has been solved.
Fourth, shortcomings.
After-sales service department has been established for a short time, with many new members and relatively lack of on-site practical experience. We should persist in strengthening field practice, cultivate and upgrade various professional levels in practice, strive for the initiative in work, improve the sense of responsibility and professionalism, and strengthen work efficiency and quality.
It is necessary to establish a true "master" thought, think in one place, make efforts in one place, and actively serve all the work of the company. For the company's products to better use in the oil field, better contribute to the oil field service.
After-sales service summary 2 The following is my humble opinion in my work, hoping to help my future work.
No matter what kind of work you are engaged in, establishing a sense of overall situation is the primary issue. I think the overall situation of after-sales service work is to "establish corporate image and maximize customer satisfaction and loyalty to the company's products." "Maximizing the protection of customers' interests is an important part of improving the core competitiveness of our products. While doing a good job of after-sales service, we should also publicize the company's products and collect information on the performance of the company's products so as to improve them in time and make the products better meet the requirements of field use. After-sales service personnel should not only have strong professional and technical knowledge, but also have good communication skills. Problems with a product are often due to improper use and operation, rather than poor quality reflected by customers. So at this time, we need to find out the crux, communicate with customers, standardize operations, avoid distrust of products, and even damage the corporate image. It is a powerful publicity for the company's brand image to communicate with customers in daily work and satisfy customers. With the continuous development of heat exchanger industry, the competition is also increasing. How to do a good job in after-sales service of heat exchangers is also a strong card to strengthen the company's brand competitiveness. As an after-sales service personnel, we should think independently, communicate with colleagues more, and strive to continuously improve our professional level. Every excellent after-sales service represents customers' further trust in our products. I have gained some experience in my past work. Mentality is very important at work. Be passionate at work and always keep a sunny smile, which can narrow the distance between people. Especially for after-sales service, positive thinking and peaceful mentality are very important, which is a necessary condition to promote the smooth progress of the work. In the after-sales work, I must have good methods, skills and judgment to make the work go smoothly.
After-sales service summary 3 At this moment, I will make a simple summary of my experience in the company for XX years:
First, it was recognized and affirmed by the company leaders and was entrusted with a heavy responsibility.
In XX years, in the open recruitment of the company, with the trust of leaders and the support of colleagues, I was fortunate to be the deputy manager of the operation and maintenance department. Since June, my colleagues and I have worked together to transform and maintain the monitoring center, automatic door (self-service bank), security system, emergency rescue channel door lock and access control device of Chengdu Branch of China Merchants Bank, which has been recognized by customers and companies. Together with colleagues, we worked together sincerely to complete tasks such as 12369, sewage charges, monitoring, maintenance and installation of turnstile system for customers such as provincial environmental protection, Lianghe parking lot, Kant Hospital and Chengdu Public Security Jinniu Branch. In this process, I learned and recognized the company culture and integrated into this warm family; I have also mastered more public relations and work skills through the company's theory and skills training, and my ability has been qualitatively improved.
Second, the focus and work situation of the year
1, from June to July, XX, with the care and support of company leaders and the collaborative help of department colleagues, I learned and became familiar with the main work of Chengdu Branch of China Merchants Bank, such as the central big screen and access control system, the intelligent parking lot system of Lianghe Park, Kant Hospital, Chengdu Jinniu Public Security Bureau, Yanshan New Traffic Card System, and 12369 Provincial Environmental Hotline System.
From July to September, I studied the corporate culture of the company and integrated into this warm family. With the care of company leaders and the support and help of colleagues, the role positioning and the maintenance of various customer groups have been completed. The main task is to upgrade the monitoring system of China Merchants Bank's secret parking system, two rivers parking system, Kant Hospital and Jinniu Public Security Bureau, and maintain the environmental protection 12369 system.
3. From September to now, we have completed the smooth handover and routine maintenance of the environmental pollution charging system, successfully passed the company's quality system review, and successfully formulated and implemented departmental systems, norms and service processes.
4. Difficulties and troubles encountered in this process:
① China Merchants Bank has the most problems, such as China Merchants Bank's automatic doors, emergency access fire doors and pos consumption systems. The main faults are network disconnection, access card unreadable, pos consumption unable to recharge credit card and so on. After on-site treatment by the company's engineers, it can work normally for a period of time, but it will appear again. The analysis shows that the fault equipment is: card problem, card reader problem is the most; However, the most intractable big screen problem of China Merchants Bank has been successfully solved; Other problems are basically related to the irregular operation of customers. Although the company has sent people for training many times, there are still some problems in operation due to the frequent changes in the staff of China Merchants Bank.
Secondly, the problems are environmental protection 2369 and sewage charges. Although our company rarely goes to the site for maintenance, the amount of online maintenance through the network is still very large. The problems are mainly reflected in system problems and network problems. Network problems are slightly less than system problems, as follows: user authorization problems, system upgrade problems, unfamiliar user names.
(3) Finally, some other monitoring and bayonet equipment maintenance is still very poor, and the faults are mainly reflected in the front-end equipment problems, such as cameras and speedometers. Of course, the platform still needs some careful work to repair.
5. My shortcomings are mainly reflected in the fact that my work skills of some projects in the company need to be further improved. I usually don't explain my work to the leaders, and I often can't punch in on time. In the future, I will abandon all these shortcomings and go all out to welcome the new year.
Three. Work plan and arrangement for XX years
The work of XX is drawing to a close, and XX will receive Aba, Ya 'an, Jiaohekou projects, environmental pollution control and Jinniu project maintenance. We will sum up the experience and lessons of the previous year's work and prepare for the next year's work. Specific implementation plan: As the maintenance tasks of four new projects will be received in the new year, I hope the company can recruit another engineer for the department, so that the skills can meet the maintenance tasks of the department and improve the service quality; According to the current situation, this department will set up several "supervisor" positions.
1, one person is mainly responsible for the daily maintenance and inspection of the three major environmental protection projects; One person is mainly responsible for the daily maintenance and inspection of each system of China Merchants Bank project; The two are mainly responsible for the daily maintenance and inspection of Jinniu Public Security Bureau and the traffic bayonet project;
2. Conduct 1 centralized training or on-site training every quarter;
3. Improve the departmental system and implement the personnel responsibility system; Of course, in the case of heavy tasks, we will make real-time adjustment, flexible support, cross-maintenance, and improve the quality of maintenance and training.
Four. Suggestions on company system and management
In view of the problems we encountered in the maintenance process, I put forward the following suggestions:
1. Our company's products: At present, our products are basically absent, especially new projects, which are in the testing stage, but these products have been used by customers, so there are many problems, and engineers are learning and maintaining them. It is inevitable to consult the relevant parties of the company to solve the problem in front of customers, leaving a bad impression on customers; Secondly, the old products are updated and upgraded, and the equipment is unstable, which leads to a huge amount of maintenance, and new problems appear when dealing with a problem. I hope 12 company can improve in this respect.
2. Spare parts management: there is a big problem in spare parts inventory in the company, mainly because the related spare parts companies do not have spare parts inventory, and some equipment needs to be provided by suppliers; Such as card reader, camera, etc. , which greatly affects the service efficiency. The problem of 12 should be solved first.
3. Service flow and workload: There is no problem with the service flow, mainly because there is no coordination and communication mechanism.
Therefore, engineers can't know the customer's situation in time, and managers can't know the real-time status in time. Causing unnecessary urging and secondary repair. In addition, due to the special conditions of some districts, such as other counties and cities, a relatively simple task far away from the company requires sending people to the site, which has caused a certain waste of resources and increased service costs. I hope the company will consider improvement in the new year.
Verb (abbreviation for verb) New Year's thoughts and expectations.
The bell of XX is about to ring. Looking back on the past year, I have gained more things than before, and also improved and developed my work skills. Of course, I still have some shortcomings. I hope that with the care and trust of leaders and the support and help of colleagues, we will do better, go up a storey still higher, and do better the company monitoring system, environmental protection and technical services of other products in. I will improve my own shortcomings and hope that the leaders can correct my criticism. I will work better with my colleagues.
After-sales service summary 4 20xx years is a year of extraordinary significance for individuals and a year of choice.
The reasons are reflected in two aspects:
First, bid farewell to the familiar and emotional work in Shenzhen, and the feelings of reluctance are beyond words;
Second, I returned to my hometown of Xiangfan and came to work in Dali Electrician Group, working in a harmonious and United after-sales service team. This exciting and challenging new job will be my working platform for some time to come.
I feel lucky to get the help of so many leaders and colleagues over the past year. In particular, leaders can understand the situation on our site, make practical arrangements, reduce our unnecessary pressure, and make our work mood stable and comfortable. Colleagues in the department are like family. At work, we cooperate with each other, learn from each other's strengths, and the purpose is simple-to improve technology, better serve customers, solve difficult problems and maintain the company's image.
Looking back on 20xx years, I made a personal work summary report from the following aspects:
First, looking back on the road of growth, it is difficult to give up the past work team.
Looking back on my work in Shenzhen in 20xx, I am excited and excited. At the same time, the opportunities and challenges of big cities have given me a lot of consideration and thinking about my future life. At this moment, it is even harder to give up. Faced with the choice of going or staying, I have considered it for a long time. You can continue your previous work, be a senior technician, have a comfortable and leisure office, and receive training from a good big company. Leaving the company, a new working environment, many things are unknown. At that time, I thought of the story in "Who Moved My Cheese". Only by daring to try to change and break through, life will be more exciting. Therefore, I chose to experience and study in a new working environment.
Second, integrate into the new environment and reposition the work role.
I went back to work in Xiangfan from Shenzhen and worked in the after-sales service department of Dali Group, but the objects and methods of work were really different. It was really uncomfortable at first, but with the help and guidance of leaders and the care and care of colleagues, this uncomfortable psychology soon disappeared. However, compared with the rapid psychological adaptation, the adaptation of working methods is relatively slow. Like the previous work, many things are fixed and relaxed, and the working procedures and methods are relatively simple. However, the practical problems to be dealt with now are often not only difficult, but also difficult to communicate with other companies or Party A, and customer dissatisfaction has also brought some adverse effects to the smooth progress of the work. It is necessary to fully consider and record whether the process and method are properly considered, and improve the ability to deal with problems through the accumulation of time and field experience. We should also fully and effectively communicate with customers on site problems to prevent unpleasant things from happening, so that on-site problems can be dealt with in time and customer relations can be maintained.
My new job and role have given me many challenges, and at the same time, every special service case has given me the opportunity to learn and improve myself. The following is a representative case report, which can be well illustrated.
Three, continuous progress, update, do a good job.
After each on-site treatment, I have developed the good habit of recording the debugging process of roads and sites and the handling process of their problems every time, which has greatly improved my level. Technology itself is a long process of accumulation, and at the same time, we must constantly learn advanced new technologies to arm our minds. Because of the nature of work, it will become a considerable wealth to develop good personal work record habits over time. Through nearly a year's work and accumulation, the company's related products can now be handled independently, and many of them are cultivated by the company, so that they can be independent as soon as possible and produce economic benefits.
Four. Concluding remarks
Looking back on this year's work, although I have achieved a lot, I still feel that I have many shortcomings:
1, just to meet the completion of their own tasks, work development is not bold enough.
2. The professional quality is not improved fast enough, and the new business knowledge is not learned enough and thorough enough;
There is still a gap between my work and other colleagues, and my sense of innovation is not strong.
In the future work, please give us more supervision and suggestions. I will try my best to improve my own shortcomings and strive for better results. As the saying goes, "Little by little, great achievements are made." In the future work, no matter whether the outside work is boring or colorful, I will continue to accumulate experience, work hard with my colleagues, study hard, and strive to improve my cultural quality and various work skills.
After-sales service summary. I have been in xx company for three years. I have been engaged in on-site after-sales technical service, witnessed the company's development and improvement of the system, and I am sincerely proud of it. After three years of work experience, I have accumulated some knowledge and experience about after-sales service, which I share with my colleagues as follows.
First, establish a global concept and do a good job.
No matter what kind of work you are engaged in, establishing a sense of overall situation is the primary issue, and on-site technical service is no exception. I think the overall situation of after-sales service is to "establish a corporate image and make customers satisfied and loyal to the company's products." Restricting the protection of customers' interests is an important part of improving the core competitiveness of our products. Do a good job of after-sales service, and at the same time, in order to feed back the bad situation in the process of product delivery to users in time, so as to improve in time and make the products better meet the requirements of on-site use.
Second, be good at professional skills and be diligent in on-site observation.
With the continuous development of iron and steel industry, refractories should also meet the requirements of new technology. As technical service personnel, it is very important to observe diligently, think independently, communicate with skilled workers on the spot and keep abreast of the application knowledge of refractories in the new environment. Whether a product quality survey can be done well is a yardstick to measure the professional level of technicians and an effective means for technicians to master application knowledge as soon as possible.
Third, being good at communication is better than assisting coordination.
On-site technical service personnel should not only have strong professional technical knowledge, but also have good communication skills. Problems with a product are often due to improper use and operation, rather than poor quality reflected by customers. So at this time, we need to find out the crux, communicate with customers, standardize operations, avoid distrust of products, and even damage the corporate image.
Promoting the company's products to customers is not only the responsibility of business personnel, but also the responsibility of every employee, including technicians. Technicians should be better at assisting business personnel to introduce and promote their products to customers from a technical point of view, and at the same time coordinate the relationship between the project department and site construction and salesmen to play a good role as a bridge.
Under the new situation of iron and steel industry development, especially the recent promulgation of "Iron and Steel Industry Development Policy", the refractory industry is also facing opportunities and challenges. In this context, after-sales service also needs new working ideas. If an enterprise needs two feet to make steady progress, then one foot is a high-quality product and the other foot is a perfect after-sales service. The company's products can be created, and services can also try to create brands. Only by relying on high-quality products and perfect after-sales service system can enterprises be invincible in the competition.
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