Cleanliness: If the supermarket is not kept clean, it will affect customers' shopping experience and health and safety. For example, the floor, shelves, shopping carts and other equipment are not clean, which may breed bacteria and viruses.
Service quality: The service quality of the supermarket is also an important factor affecting the customer experience. If the service is not good, such as poor employee attitude, poor service, long queue time, etc. , may make customers unhappy, thus affecting their purchase intention.
Commodity price problem: Too high or too low a price may also become a supermarket problem. If the price is too high, it may lead to a decline in the purchasing power of customers; If the price is too low, it may affect the profitability of the supermarket, thus affecting the operation of the supermarket.