Speech by bank staff (1)
Leaders, colleagues and judges,
Hello everyone! First of all, I want to thank you for your trust and support, and thank you for giving me the opportunity to give this speech. The title of my speech is:? Serve with heart, manage with love, and support the blue sky of honesty? .
As an employee working at the front desk, I deeply know that service is everything, and service is the life of an enterprise, and I also deeply know it.
We can only provide good service with our heart. The business front desk is the service window of CCB, and we will directly show the image of CCB. However, our work can't always be sunny. Customers will inevitably scold and make things difficult for us because they are not satisfied with CCB's services. I think this is also because our work is not in place.
So, how can it be true? Serve with heart? And then what? Any mistake will bring unnecessary trouble to customers and all aspects of work. ? Heart? In the process of service, if you are enthusiastic and patient, but not careful enough, it is likely to backfire and do bad things with good intentions; If you are careful, but have no enthusiasm and patience, even if you can solve the problem, how can a cold face be recognized by users? For example, if enthusiasm and patience are candlelight to light a smile, then care is a candlestick that is silently supported. We should put ourselves in the customer's shoes, help them as much as possible, and prove it with our sincerity? Serve with heart? Is to always love and help others from the heart.
With the continuous development of the financial industry, the competition among commercial banks is becoming more and more fierce. The service quality and service level of banks have gradually become the focus of competition among commercial banks, and service has become the lifeline of banks. What our enterprise wants is market, what customers want is service, and the lifeline connecting customers and enterprises is honesty. Honesty is the basic requirement of service. Only by serving attentively can we gain the trust of customers. Only by serving attentively can customers feel warm in enjoying CCB services; Only by serving attentively can the service industry remain invincible in the fierce competition.
We often say that the customer is God. But? God? We also need a real feeling, which comes from the real service we provide. Our cordial greetings and thoughtful service to our customers are far less than their trust and support. ? Serve with heart and operate with love? The seemingly simple eight words actually contain how much content, how much hardship and how much effort. Our CCB employees are practicing these simple eight words with their own efforts, sweat and wisdom. Inherit? Market-oriented and customer-centered? Our goal is to integrate integrity into every link of CCB's services.
In order to improve the quality of service, we strictly require ourselves to go to work on time every day. In the process of service, we insist on using cross-civilization language, implement standing service and smiling service, receive every customer actively, positively and enthusiastically, and show them with our enthusiasm? Customer-centric? I will always report my strong feelings to my customers. Recently, our branch implemented manual numbering, which made the phenomenon of long queues disappear, and the number of customers who were dissatisfied with queuing in the business hall also decreased a lot, greatly reducing the work pressure of our front desk, so that we can better? Serve with heart and operate with love? It is this emotion that condenses our spirit and sublimates our realm; Urge us to be proactive, keep exploring and make unremitting efforts for the development of CCB.
Join hands, let us shoulder to shoulder, and cast the immortal soul of CCB with the blood of youth! Thank you again for giving me this opportunity. My speech is over! Thank you.
Speech by Bank Staff (2)
Today, I am very honored to stand here and give a speech as an employee of * * * * Bank. Because * * * bank is the first step for me to enter the society from school, which brings me the first opportunity for my life development. * * Since its establishment, the Bank has gradually formed a bank with its own characteristics through continuous deepening of reforms. I have been working at the front desk since I joined the business. This seemingly ordinary job, the simple business of saving money and withdrawing money, actually requires a lot of patience and caution. Work must be highly concentrated and there is no room for any slack. I must patiently explain to my clients and be enthusiastic about my work.
A successful entrepreneur once said a simple and philosophical sentence: it is not simple to do every simple thing well, and it is extraordinary to do every ordinary thing well. This sentence inspires me to do my duty and do my ordinary work well. I am working hard in this ordinary job. I love my job, and I am not happy with things or sad for myself. Create the value of life. Continuous learning, silent dedication, warm reception to every customer, and earnestly do every task assigned by the leaders. Life is beautiful because of work, and work is rich because of dedication. Ordinary work has shaped the extraordinary work experience of every employee of our bank. Therefore, for a long time, I have established correct values and outlook on life, based on my duties, loyal to my duties, pursuing Excellence and surpassing myself. In my work, I will take the development goal of the bank as the vane, follow the example of advanced figures, keep learning, make positive progress and contribute my meager strength to the enterprise.
Speech by Bank Staff (3)
At present, with the vigorous promotion of ICBC's share reform, service has been put on the agenda as an eternal topic. As a teller in a first-line branch, my daily job is to face all kinds of customers, represent the image of ICBC and reflect the service level of our bank. Therefore, I feel that the burden on us is getting heavier and harder. In the important period of reform and transformation, we have witnessed the reform process in recent years, and I have also experienced an important stage in my life. I have learned a lot, a lot?
How to treat service, how to sublimate my value in daily repetition and triviality, I have been confused, discouraged, paid and fell, but I think I still have no regrets. ICBC provides a platform for each of us to realize our dreams. The sky is high for birds to fly, and the sea is wide for fish to jump? . I will try my best to endure every hardship. I believe there will always be a rainbow after the storm! I want to express my heart and sincere feelings in the simplest language of an ordinary employee of ICBC.
Faced with this topic, I also stored too many words and feelings: I want to express too much?
I want to say: I want to express my most sincere respect to the employees who work in the front line. Is that you stand on the three-foot counter every morning and greet the first customers with a smile. It is you who come to say hello, ask questions, take a walk, give one away, take pains to explain problems to customers, count change, break money, work hard and be meticulous. At noon, in order to shorten the waiting time of customers, you pick up a few mouthfuls of rice and fill your stomach in a hurry. As soon as I stepped out of the outlets, I saw the night all over the sky! This is our most basic job and our most basic service. It is you who built the lofty building of ICBC!