The customer inquired about the rules of the Double Eleven event, and Xiao An’s statement was wrong.

It is a mistake to inform clients of the details of an event shared internally.

The correct approach is to guide customers to find the corresponding announcement in the help center, and strictly follow the sop/announcement output caliber to reply to the user. The Taobao Double Eleven event lasts from 0:00 on November 11 to 24:00 on November 11, lasting 24 hours. In addition, in order to allow more consumers to participate, Taobao also has a preheating period and a follow-up period. The preheating period is from November 1 to November 10, and the follow-up period is from November 12 to November 14.

During the Taobao Double Eleven event, almost all products will have discounts, and some products can even reach 40% off or even lower prices. In addition, some brands and stores will launch limited-time discounts, and consumers need to rush to buy them within a specified time. There will also be some brands launching special sales with lower prices and better quality. Consumers can follow their favorite brands in advance to enjoy discounts as soon as possible during the event.

Double Eleven Shopping Guide

1. Pay attention in advance: Before Taobao’s Double Eleven event, consumers are advised to pay attention to their favorite stores and products in advance and understand the use of discounts and coupons. Rules to take advantage of discounts during the event.

2. Price comparison shopping: During the Taobao Double Eleven event, the same product may have different discounts and offers in different stores. Consumers can compare prices before deciding to purchase.

3. Add to the shopping cart in advance: During Taobao’s Double Eleven event, products are being purchased in a rush. Adding to the shopping cart in advance allows consumers to place orders quickly after the event starts and avoid missing out on discounts.

4. Multiple discount stacking: During Taobao’s Double Eleven event, consumers can try multiple discount stackings, such as full discounts + coupons, to get greater discounts.

In short, Taobao’s Double Eleven event is a carnival shopping festival for all. Consumers can get more discounts through various methods such as paying attention in advance, comparing prices, and adding to shopping carts in advance. I hope everyone can enjoy shopping during the event and grab your favorite products.