Model essay on dedication speech of bank tellers 1 Dear leading colleagues,
Hello everyone!
I have worked in China Industrial and Commercial Bank for _ years. During this period, through communication with colleagues and customers, I constantly analyzed problems and summed up experience to provide quality services to customers. I deeply understand and realize that counter service is not only a window service for banks, but also an important gateway directly related to the development and survival of banks.
As a teller, I have excellent communication skills and organization and coordination skills. In practical work, I insist on making customers feel at ease and satisfied. Years of work experience enable me to communicate effectively with all kinds of customers, and to react calmly and quickly when dealing with emergencies and actively coordinate and solve them. An economist once said, "No matter how humble your work is, you should give it the spirit of an artist. If you are passionate about your work, you will feel that you are not mediocre. " . In this way, work will become the joy of your life struggle, and then devote yourself wholeheartedly and try your best to treat every customer. "Through years of banking work, I also have a deeper understanding of my work. According to my own experience, I will briefly talk about some understanding of bank work.
First, the understanding of banking services
For the service industry, service quality is the foundation of its foothold. When it comes to service, perhaps everyone's impression is smiling service and polite language, but it's actually more than that. What I want to say here is "smile with your heart and serve wholeheartedly".
Many service industries advocate smiling service to increase customers' perceptual consumption. Smiling seems to have become a normal state, even a "morbid". So how practical is this superficial smile in service work? I believe that it is extremely powerless, which is also a misunderstanding of many bank staff. To really win customers' eyes, it is not just simple facial expressions, but heartfelt passion and sincerity. Practicing in front of the mirror, even Mona Lisa's smile, lacks spiritual harmony and dedicated service, and the service level has not been fundamentally changed and qualitatively improved. Service should be in your heart, not just in your face. The real smile service should be an emotion from the heart. It is far more effective to infect customers through such a sincere emotion or temperament than a patterned smile, and it is easier to win customers' choices. Bank work is sometimes trivial, but it also needs to be careful. Generally speaking, bank work needs us to persist in serving with our heart, infect customers with enthusiasm rather than formalistic smile, treat customers with meticulous and earnest work and thoughtful service, integrate our own effective resources and make more efforts for the development of bank work.
Two, in the future work, how to improve their service quality.
Combining these, in the future work, I will improve my work from the following points to improve the quality of service.
(1) I strictly correct my work attitude during my employment.
In our daily work, we have to handle deposit and withdrawal business for dozens or hundreds of customers. Sometimes the working hours are close to 10 hour, and sometimes there is no time to go to the toilet. However, we are highly aware of the importance of providing customers with good service, because service is the carrier of a bank's stable development, and bank operation is essentially the operation of banking services. The attitude and quality of service to customers within the bank directly determines the performance and development of the bank. As one of the bridges that directly contact customers, tellers should take every customer's problems seriously and respect every customer.
(2) Pay attention to every detail and treat customers with care.
To make customers feel that we are serving attentively, in daily observation, I am diligent in thinking, good at discovering and persistent in every detail of serving customers. In my work, I have never complained about the attitude of customers towards us, because the attitude of customers towards us is actually a mirror of their own attitude towards customer service. After a problem occurs, I will not criticize in the mirror, but start from myself, find out the shortcomings and improve.
(3) Improve their professional quality and improve the service quality of enterprises.
In my daily work, I will strengthen the study of professional knowledge in all aspects, improve my professional quality and ability in an all-round way, and further improve the quality of business services. At work, we can also implement customer classification management to facilitate customers to handle business, improve the level of business handling, improve customer service quality, enhance customer satisfaction and enhance customer loyalty. If customers feel that the teller service of ICBC is convenient and enthusiastic, the number of customers handling business in ICBC will increase, the business volume will also increase, the benefits will be improved on the basis of the past, and the steady development of ICBC will be promoted.
Years of work experience have enabled me to have a high working and professional ability. As a teller, I love my job very much. Over the years, I have been experiencing the happiness it brings me. In the future, I will continue to study, sum up experience and lessons, and strive to become a qualified window service provider. I have accumulated rich experience over the years, which will be a strong support for my future work.
Dedication speech by bank teller model essay 2 Leaders:
Good evening. My name is Dong Sujuan, and I'm a teller at Huaner Sub-branch of Dexing Rural Credit Bank. I have been working for nearly a year and a half, and I am very glad to have this opportunity to give a speech, which can let me express what I see and feel about the bank. The theme of my speech is, serve me, I am happy. How do banks survive? What do you do for a living? I believe that many people will think of a word, money. But at a deeper level, it still depends on customers.
Whether it is asset business, liability business or intermediary business, banks cannot exist without customers, insufficient sources of funds and lenders. Whether it can truly be people-oriented and customer-oriented is the key to winning the competition. One of the focuses of competition among banks is service. What kind of service concept is used to guide service activities is very important for winning competitive advantage and mastering the initiative to win business. The essence of this banking service etiquette is respect, and being respected is a happy thing. In the process of service, we respect others as well as ourselves. This year, I am very happy to witness the sudden change in the banking service of Dexing Rural Credit Cooperative, and to achieve civilized and high-quality business, which is included in our concern and greetings to customers, "Hello", "What business do you handle" and "Please take care". Give yourself an example. Good service, of course, is not only a kind of civilized etiquette, but more importantly, it comes from the heart.
Once a unit wanted to recruit a department head, and there was only one interview topic: "Who will pay your salary?" This is actually a question of service consciousness. In the end, only one person was admitted, and his answer was: "The customer paid me because the customer brought us benefits; The unit paid me because it provided me with a platform to show myself; I pay my own salary because everything depends on my own efforts. "As a bank employee, too, you can't do without customers, you can't do without units, and you can't do without yourself.
In fact, only by receiving every customer with high-quality emotional service can customers pay more attention to and support our bank with greater enthusiasm, and the relationship between banks and customers can enter a virtuous circle. In service, we should think about what customers think, observe customers' psychology and provide customers with satisfactory services. In the service, we should pursue happiness, treat customers with the attitude of relatives and friends, and greet every customer with a smiling face and a hundred times enthusiasm. The customer's satisfaction with our work creates the happiness of our work.
As an employee of Rural Credit Bank, I also hope that the relationship between our bank and customers can be harmonious. Sitting in front of a clean desk, we want to thank our superiors for making us have a clean and bright office environment; Thanks to the directors of superior branches and outlets for their guidance at work and care in life; Appreciate the help given by colleagues in their work; Thanks to customers' understanding and support, it ignited our service enthusiasm. I serve my happiness, starting from me, starting from now, we should devote ourselves to work with happy emotions and get happiness from work.
I have worked in ICBC for more than _ _ years. During this period, through in-depth exchanges and communication, I provided customers with quality services. I deeply realize that counter service is the window of the bank, so our service quality is directly related to the development and survival of the bank.
As a teller, I have excellent communication skills and organization and coordination skills. Handling customers' deposits and loans is a service-oriented job. In practical work, I insist on reassuring customers and satisfying them. Years of work experience enable me to effectively communicate with all kinds of customers, to deal with emergencies calmly and quickly, and to actively coordinate and solve them.
An economist once said, "No matter how humble your work is, you should give it the spirit of an artist. If you have 100% enthusiasm for your work, you will never feel that you are not mediocre, so you will regard your work as a pleasure of life struggle, so that you can do your best to be kind to every customer. " In the future work, I will improve my work and improve the service quality from the following points.
First, I strictly correct my work attitude during my tenure.
In our daily work, we have to handle deposit and withdrawal business for dozens or hundreds of customers. Sometimes the working hours are close to 10 hour, and sometimes there is no time to go to the toilet. However, we are highly aware of the importance of providing customers with good service, because service is the carrier of a bank's stable development, and bank operation is essentially the operation of banking services. The attitude and quality of service to customers within the bank directly determines the performance and development of the bank. As one of the bridges that directly contact customers, tellers should take every customer's problems seriously and respect every customer.
Second, service pays attention to details.
To make customers feel that we are serving attentively, in daily observation, I am diligent in thinking, good at discovering and persistent in every detail of serving customers. In my work, I have never complained about the attitude of customers towards us, because the attitude of customers towards us is actually a mirror of their own attitude towards customer service. After a problem occurs, I will not criticize in the mirror, but start from myself, find out the shortcomings and improve.
Third, improve their own professional quality and improve the quality of enterprise services.
In my daily work, I will take loan audit seriously, improve the quality of audit, improve the management of inventory, passwords and vouchers, and enhance the awareness of risk management. At work, we can also implement customer classification management to facilitate customers to handle business, improve the level of business handling, improve customer service quality, enhance customer satisfaction and enhance customer loyalty. If customers feel that the teller service of CCB is convenient and enthusiastic, the number of customers handling business in ICBC will increase, the business volume will also increase, the benefits will be improved on the basis of the past, and the steady development of ICBC will be promoted.
Years of work experience have enabled me to have a high working and professional ability. As a teller, I love my job very much. Over the years, I have been experiencing the happiness it brings me. I have been growing up in an intense and orderly work. Through studying, training and summing up my own experience and lessons, I gradually have the service spirit and service concept that a teller should have, and have accumulated rich experience, which will be a strong support for my future work.