First of all, let me explain that I am not a trustee. I am just a small employee. Just like some people say, a front-line worker has no power and what he says is of no use. Yes, I am purely here. Water for a while, complain and nag for a while. Only my colleagues around me could understand the situation, and everyone I told them felt that I was not content with my blessings. But I think it is still necessary to talk about some things and let everyone understand them. Our frontline employees are very tired. Sometimes we ask you to be considerate and stop scolding us. There are some things we can't do anything about.
1. Ask the teller to say hello and goodbye with a smile.
At ICBC, I have to face hundreds of depositors every day. I feel like I can’t do it to say hello, goodbye, and smile all the time, so I can only try my best. After all, I don’t want facial cramps. As for whether I have a straight face and cold eyes, I really haven't paid attention to it. I am so busy that I have to pay attention to whether I am smiling? Some depositors will say you are in a daze and giggle! Of course, if only 10 or 20 people come to the bank every day, then I can still face them all. So why not smile at only a dozen people a day? But that situation is rare in banks!
2. The speed of business is faster and the time spent waiting in line is reduced.
Well, to be irresponsible, it just depends on your luck. People often complain that the person in front of me has been working for nnn for a long time and still doesn't leave. It takes a long time and the teller's efficiency is slow. If the person in front of you only handles one business, then you are lucky and the speed will be very fast. But if the process is complicated and cumbersome, and you have to ask the teller questions from time to time, then your waiting time will naturally be long. After all, we are still manual, and no matter how fast it is, the time for one transaction cannot be the same as the time for ten transactions. Business: What is a business? Either a person you see is a business. When you go to the bank to withdraw 1 amount of money, it is one transaction, and if you withdraw 2 discounts, it is 2 transactions. You go to the bank to withdraw a sum of money and deposit it into another banknote. This is also 2 transactions. You go to the bank to withdraw 1 sum of money + pay 1 medical insurance + 1 gas bill + 1 utility bill, which is 4 transactions. (Usually uncles and aunts come here to do this kind of business, and they also bring their families and neighbors with them, so it’s not just a matter of 4 transactions.) During this period, some uncles and aunts will also tell you about their family affairs, so you are To listen or not to listen? This is a problem! If you choose to listen, you will waste time. If you choose not to listen, your service attitude will be poor and impersonal.
3. The teller has a bad attitude. This is the point! Some people say that if you are happy, you are going to work. If you are not happy, you are also going to work. Why be unhappy? In fact, I also want to come to work happily every day and go home safely, but sometimes you really can't suppress the anger and just can't be happy.
If everyone can celebrate May 1st, but you can only come to work during the Spring Festival on October 1st, will you feel good? Usually bank employees cannot take seven days off like office workers, it will only be less, not more.
If you are asked to come to the bank to work from 8 a.m. until you leave at 6 p.m., of which only 9 to 17 p.m. count as your working hours. It is mandatory that you cannot leave early at night and must wait until the car has left. , you are considered late if you are less than 8 o'clock in the morning, and you cannot leave the business hall door during working hours. Will you be in a good mood?
If you only have a salary of about 1,000 per month, but you still have a lot of tasks to complete, and if you can't complete them, your money will be deducted, will you feel good?
If you have to go to training and attend lectures on your rest days after finally being tired for 2 days, and take exams in your rest time later, you will have something to do for 5 days in a row (4 One day is between work and one day for other things. Some people seem to work for 3 or 5 days before taking a break.) If you have to take an exam but you have to pay for take-out make-up exams, will you be in a good mood?
If you are asked to sit from 9 o'clock until closing the door at 5 o'clock and work non-stop, do constant mental and physical work, talk a lot, and only drink water when the number is called, it will be unbearable. It will take a long time to go to WC, and it will be almost 16 o'clock before you can go for lunch. When you leave the counter, countless pairs of eyes are staring at you, and people keep complaining about why you don't work. Will you still be in a good mood?
If you encounter an unreasonable customer who is being pretentious with you when you are doing things according to the rules and regulations, and you are not being pretentious, he will yell at you, and he will be angry and say that you have a bad attitude. Finally, he will file a complaint. When you go to bed, will you be in a good mood?
If you explain patiently and try your best to help him, but are unable to do anything, and receive a blank look or even a scolding from him, will you be in a good mood?
If the customer doesn’t leave after you finish handling the business, and the subsequent customers are already glaring at you, you can’t ask the previous customer to leave (if you ask him to leave, you have a good temper) Will leave, and those with a bad temper will bring up attitude issues with you) In the end, when you attract a lot of complaints, will you be in a good mood?
If someone comes over to you when your number is called and insists that you do it for him, and the person who was actually called also comes over, he will refuse to leave and be rude to you. Yell, you are told that you have a bad attitude, are inflexible, and unreasonable, and when the person behind you is urging you to drive that person away, will you still be in a good mood?
If a customer who went to the wrong window scolded you after being asked to leave, would you be in a good mood?
If you were doing business and someone knocked on the glass and asked you to answer his questions, but you told him to go to the lobby or was scolded by him when he couldn't explain clearly, would you be in a good mood?
If you were scolded by a customer when you answered someone else and ignored the customer who was doing business, would you be in a good mood?
If someone is yelling and making noise in the bank, making you upset, but he does not handle any business, will you be in a good mood? If you are doing business non-stop, and there is a customer standing behind you who constantly criticizes you for being slow and inefficient, how will you feel?
I almost encounter n things in a day when I go to work. No matter how patient I am, I can’t help but complain a few times, not to mention those veteran employees who have worked in banks for nn years. Experience these things over and over again.
There is such a customer who comes to pick up a regular payment. Ask the teller: I am taking out the interest money, is it convenient for you? Or is it more convenient to save them together in the bankbook? The teller asked: What do you think? I'll do as you wish. The customer smiled and said: I don't care, it doesn't matter whether I get interest or not. The teller smiled and replied: Of course it is convenient to put them all in. The customer said: Then I will withdraw the interest money. Teller: ...Some people may feel relieved after reading this, but the method the teller mentioned is a quick way to handle business, and collecting interest is relatively slow. After all, money needs to be calculated. But for the teller, this will affect his mood and the business speed will also slow down. I can’t show it on my face, but I definitely hate you in my heart. Some people don't like tellers, and they withdraw money and then deposit it. You are angry, but have you ever thought that you are wasting time? If everyone is like this, it will take longer for you to wait in line.
I haven’t been working in a bank for a long time, but it’s not that short either. I’ve come into contact with everyone in the bank. Some people think that working in a bank is a decent career. How awesome. But in reality? No matter who it is, as long as you are an employee or a depositor, they can find trouble and scold you. If they are in their 80s or under, they will say you have a bad attitude for no reason. As long as he doesn't like you, he can say that you have a bad attitude. If you ignore him, he will say that you are arrogant. If you ignore him, he will say that you talk back. If you look at him, he will say that you glare at him.
You always call bank employees dogs. Dogs are still going to have sex early in the morning and eat a piece of meat and chicken. What about us? You have to bring your own food, and you only have half an hour to eat. While eating, you have to pay attention to whether there is anyone outside doing business. You can't eat when you come, and you have to finish it for others first. It seems like migrant workers can still have their meals on time, right? What about us? There are people who haven’t had lunch at 16 o’clock.
How great are you in a bank? You can’t be beaten by the wind or the rain. You sit there every day, with such a high salary. Aren’t you satisfied?
I have never felt that I am awesome, and I have never felt that working in a bank is decent, honorable and glorious. Really, I am embarrassed to tell people that I work in a bank when I go out.
If you tell others that you earn around 1,000 a month, they won’t believe you! He also said what is the average salary in banks? Haha, it is average. How high is the per capita salary level in our country? Do you earn that salary level? Look, other people’s pensions are higher than my salary.
Don’t we want to hurry up? Don’t we want to go faster? Don't we want to go home early? Don't we want to save trouble? A word from the person in charge: The work we do is dealing with money. We must be serious and make no mistakes. We must be responsible to you. Please be patient and please understand. If we make a mistake, we may cause trouble to you. If a bank were like a vegetable seller and charged a penny more and a penny less than the vegetable seller, and I would take it from you without any proof, then wouldn't the bank be in chaos? Do you still dare to deposit money in the bank?
Some people always sit down and start to give long-winded opinions to employees or ask employees to handle business that cannot be done. Really, to be honest with you, it’s useless! At best, it only allows you to vent, but there is no actual reform at all. It's just a waste of time! Because we teller employees don’t have the right to make decisions. No matter how much you tell us, we can only tell you to report it to the boss and act according to the rules. As for whether it will work, it needs to be approved by the higher authorities.
Some people often get angry and yell at the teller: Where is your president? Come to your president. I would like to advise everyone, please don’t say this kind of thing in the future. I will only find it funny when I hear it, and it is more reliable to say that the supervisor is more reliable. President? Is that what one of our little tellers can find? If you really have the ability, go find it yourself. We can't hire a president. I am a small employee, and I only dare to say this kind of thing here. To customers, I really can’t say it, and it would be a sin to say it.
If you are really just here to vent your anger, then there is nothing wrong with it. You can say whatever you want, but please stand aside and scold you. You scolded you so that we can continue to do business. Don't sit there and occupy the space. Location.
If the bank only has 10 to 20 people every day, and less than 100 people come in to do business, then I think I will face them with a smile, be polite to them, handle them patiently, and explain carefully. Half an hour is not too long for a person to come here.
Some people say that small banks have good service attitude. That is, there are only a few people coming in a day, and of course they all smile like flowers~
When depositors enter the bank to do business, they see a The boss of the aunt-like employee was dissatisfied: "Business is running so slowly. Look at XX Bank. There are little girls in their 20s, all smiling and looking like flowers. How comfortable they are."
< p>The bank teller thought to himself: Are you going to do business or go see a girl?By the way, they are all listed on the market, but what about the state-owned banks called the four major banks? XX Bank has 3 windows, 2 staff members, and 8 numbers. It took 45 minutes for the turn to come. Why doesn’t anyone complain? Rural Commercial Bank has 3 or 4 windows to handle business, but still some people find it slow? If the farmer's merchant only has 8 accounts, most of them can be processed within 5 minutes, and it only takes 1-2 minutes to withdraw small amounts for a single transaction.
It is difficult to paint the skin of a tiger, but it is difficult to paint the bones. The yin and yang are full of danger, and the smile hides a knife and brings great disaster. If you are in a bad mood, just call and complain. If you have the ability to do it, you have to have the ability to admit it.
If you don’t even say a name, what kind of man are you? A scumbag