1. Answer in turn according to the customer's calling order, accept the user's consulting business, etc., and fill in the record sheet according to the standard;
2. Connect and handle the user's business needs, and connect and handle the paid business phone;
3. Foreign exchange offices provide language assistance, dialing assistance and other services when dialing China, and undertake international incoming inquiries;
4. control service flow and circuit quality;
5. Change the telephone number of users according to the procedures, and accept all kinds of special services of special line users;
6. Continue to handle outgoing calls, incoming calls, call forwarding, number cancellation, number cancellation and cancellation; Connect and handle the business of changing connection, calling, serial telephone, paging telephone and teleconference;
7. Accepting information service business; Accepting PBX services; Accept the on-board consulting business.
Extended information:
Operator generally refers to the person who works in the company's call center, is mainly responsible for answering customers' calls and solving related business problems, and is engaged in various types of call desks such as international traffic, long-distance traffic, wireless paging, directory search, information service, PBX, and handling on-board business inquiries.
To be an excellent telephone operator, you should have a strong sense of customer service, be proactive and enthusiastic in dealing with customers' problems, and have certain interpersonal understanding. You should judge customers' intentions and tendencies according to their words, predict their needs, and adjust your way accordingly ~
Reference: Telephone Operator-Baidu Encyclopedia.