Beijing Railway Station is a national railway passenger station. Line jurisdiction: 7.0km under Jingshan and 2.3km under Beijing. It mainly undertakes passenger transportation on Jingshan, Qin Jing, Beijing-Shanghai, Jingcheng, Jingyuan and Beijing-Baotou lines, and there are international and international joint passenger trains to Pyongyang, Ulaanbaatar and Moscow. From 1998 to 2004, the railway was adjusted and speeded up five times, and the trains, directions and grades of Beijing Railway Station were constantly changing. With the increase of "leaving early and returning late" trains, passengers get on and off at the station twice in the morning and evening, especially the rise of holiday economy, which has brought a series of changes to various transportation organizations at the station and promoted the improvement of passenger and cargo marketing and service quality.
[Edit this paragraph] General overview
Station Name: Beijing Station
Formerly known as Zhengyangmen East Station, Qianmen Station and Beiping Station.
Original address: Qianmen East, Dongcheng District, Beijing
Venue: Dongbianmen West 1959, Dongcheng District, Beijing.
Postal code: 100005
Website:/
History: Built in 190 1 year.
Location: Distance to Shanghai Railway Station (Beijing-Shanghai Line) 1463km.
Distance from Harbin Station1412km (Jingha Line)
293 kilometers from Qinhuangdao Station (Beijing-Qinhuangdao Line)
256 kilometers from Chengde Station (Jingcheng Line)
Ownership: under the jurisdiction of Beijing Railway Bureau.
Grade: This is a special station.
Passenger transport: handling passengers getting on and off; Luggage and parcel consignment; Handle the land and water transportation business of public railways.
Freight: No freight business.
[Edit this paragraph] Development history
Beijing Railway Station (Beijing Railway Station) was built in 190 1 year (in the 27th year of Guangxu reign). The original site is located in the east of Zhengyangmen Wengcheng (now the location of the old station mall and the Shoutie Cultural Palace). Formerly known as "Zhengyangmen East Station of Jingfeng Railway". With the historical evolution, the names Qianmen Station, Beijing Station, Beiping Station and Beiping East Station have always been used. /kloc-0 changed its name to Beijing Railway Station on September 30th, 949, and it has always been known as the welcome gate of the capital.
The newly-built Beijing Railway Station is located between Dongdan and Jianguomen (MAO house bay hutong 13, Dongcheng District, Beijing, 100005), with Tonghui River in the east, Chongwenmen in the west, Ming City Wall ruins in the south and Chang 'an Street in the north, which is 2.6 kilometers away from the city center. 1959 65438+/kloc-0 started construction on October 20th, completed on September 10, and put into production on September 15. Its magnificent architecture, resplendent and magnificent, rich national style and modern facilities are perfectly combined, and it is one of the top ten famous buildings in the capital on the 0/0 anniversary of the founding of the People's Republic of China/KLOC. Its rapid construction speed, large scale and high technology content can be called a miracle in the history of railway construction in China. On the eve of the opening of Beijing Railway Station, President Mao Zedong inspected the newly-built Beijing Railway Station and wrote the name of Beijing Railway Station in person.
Beijing Railway Station is not only an important window for the capital and people's railway, but also an important window for the people and the country of China. It is also a bridge and link between the people of the capital and the whole country, the people of China and the people of the world. Therefore, it is of special significance to build a modern capital station and do a good job in Beijing station.
1959 September 13 to 14 when the new station was completed, President Mao Zedong, President Liu Shaoqi, Chairman Zhu De, Premier Zhou Enlai and other central leading comrades visited the station successively and made important instructions. Chairman Mao personally inscribed the three daewoo of "Beijing Station". According to Premier Zhou's instructions, the station placed these three-dimensional Chinese characters right above the center of the station.
As of September 25th, 1959, 38,448 people, including leading comrades of the central ministries, foreign missions in China, experts, domestic Democrats, people's representatives, CPPCC members, people's organizations, workers, students, cadres and citizens, have visited the station successively. Among them, central leading comrades 159, marshals 9, generals 16, democrats 68, CPPCC members 1300, diplomatic envoys abroad, foreign journalists and experts 622.
[Edit this paragraph] Building structure
Beijing Railway Station covers an area of 250,000 square meters. The station layout is in series, which is divided into arrival and departure yard, handover yard and shunting yard.
There are 8 platforms in the station. At the beginning, the length of each platform was 37 1m, the area was 34 133 m2, and the six awnings were 25 100 m2. Since 1976, the platform has been extended eastward and westward, and the effective length of the platform has been increased to 497 meters to 603 meters respectively, which can send and receive 18 to 20 passenger cars, meeting the needs of expanding train formation and improving the passenger capacity of the station. In 2002, the total area of platform was 46,838 square meters, and the total area of canopy was 27,278 square meters. In April 2004, the main project of capacity expansion and transformation of Beijing Railway Station was put into use. For the first time, 79,000 square meters of canopy without platform columns was built, 2 new platforms, 3 train arrival and departure lines and 20,000 square meters of large underground storage were built.
The station building faces south, with a width of 2 18m from east to west, a maximum depth of 124m from north to south, and a building area of 7 1054m. The square in front of the station covers an area of 40 thousand square meters. Main service facilities in the station: 6 VIP rooms, 1 soft seat waiting room, 4 ordinary waiting rooms, 1 overhead ticket hall waiting room and 4 key passenger waiting areas; There are 2 stop overpasses, 6 escalators and 7 escalators; There are 1 ticket offices, international ticket offices, and countersigning.
The modernization of passenger service facilities in Beijing Railway Station began at 1976, and micro-mechanism tickets have been established since then. Television monitoring; Automatic weighing, ticketing and inquiry of luggage; Wireless communication; Automatic broadcasting; Guide and reveal; Automatic query; Automatic ticket checking and computer management system. 1May, 1998 to1September, 1999, the Ministry of Railways and Beijing implemented the earthquake-resistant reinforcement and overhaul project of Beijing Railway Station, realizing the concept of "the style is still the same, the face is new, the functions are complete, and the technology is leading". Beijing Railway Station introduces, develops and uses 10 new scientific and technological project, namely: central air conditioning system; Automatic sprinkler system; Passenger guidance and disclosure system; Passenger multifunctional broadcasting system; Telephone computer inquiry and TV monitoring system; Multimedia touch query system; Automatic ticket checking system; Automatic ticket vending machine; Open website service; Enable plane wireless lighting display shunting equipment; Further improve the level of science and technology management to meet the different needs of stations and passengers.
The diversified management system of Beijing Railway Station was established in 1980 and 65438+February, which is divided into diversified management and collective economy (hereinafter referred to as "two classics"). After the overhaul and reconstruction of Beijing Railway Station, many supporting facilities are complete, including: Beijing Railway Station Guest House, business center, coffee shop, tourism department, film and television hall, Xinhua Bookstore, periodical and newspaper retail department, sightseeing platform on the second floor, Bai Le supermarket, department store counter, commercial street, electronic locker, small luggage storage room, luggage parcel packing room, small red hat handling room, metropolis, Chinese restaurant and fragrance.
[Edit this paragraph] Organization
Beijing Railway Station belongs to Beijing Railway Bureau. It consists of seven administrative departments: office, labor and personnel department, planning and finance department, security department, technology department, passenger transportation department and employee education department. Production organization setting: computer statistics room; There are three departments between the party and the masses: Party Committee, Trade Union and Youth League Committee. There are six production workshops: passenger transport, ticket sales, operation, sanitation, construction and equipment.
[Edit this paragraph] Station Honor
Beijing Railway Station is an important window for the construction of two civilizations: the railway and the capital. Since the establishment of the new station, Beijing Station has transported 65.438+42 million passengers. Handling 3130,000 pieces of luggage; Completed operating income of 28.56 billion yuan; A number of China railway passenger transport projects have been created in transportation production. By the end of 2005, there were no general traffic accidents for 2,288 days, no dangerous accidents for 8,388 days, no major and extraordinarily serious accidents12,665 days, no work-related deaths for 6,665,438 days, no serious injuries for 4,574 days and no minor injuries for 3,384 days, achieving the sixth consecutive year of safety and setting the best record in history. Over the past 45 years, * * * has been awarded the honorary titles of "National Red Flag Station", "National Advanced Unit for Creating Civilized Industries", "National Customer Service Satisfaction Unit", "Civilized Railway Station", "Civilized Capital Unit" and "Beijing Health Red Flag Unit" by the State, the Ministry of Railways and Beijing Municipality. In August 2000, it was named "Brand Station" by the Ministry of Railways. On June 65438+1 October1day, 2005, Beijing Railway Station passed the ISO9000 international quality management system certification.
[Edit this paragraph] Station development
2 1 century, in order to create a brand-new corporate image of Beijing Railway Station, the workers' congress deliberated and adopted the spirit of Beijing Railway Station in the new century of "unity, hard work, innovation and truth-seeking", earnestly practiced Theory of Three Represents, established the working goal of striving for "four first-class" (beautiful environment, excellent order, high-quality service and scientific and technological equipment), and constantly improved the service concept of "three innovations" (setting).
Short-term goal: It is estimated that by 2008, Beijing Railway Station will send 26.88 million passengers and 2 1, 5 1, 000 pieces of luggage annually.
Long-term goal: It is estimated that by 20 13, the passenger and freight volume will increase to 33.22 million and 24.92 million respectively.
This is a very exciting grand goal, which will certainly open up a broader space for the sustainable development of Beijing Railway Station and lay a solid foundation for the strategic deployment of China Railway by leaps and bounds by the Ministry of Railways.
[Edit this paragraph] Introduction of Beijing Railway Station Passenger Transport Workshop
I. Guidance services
The passenger waiting area, ticket checking area and boarding area are equipped with advanced LED electronic guidance and disclosure system, as well as various large light boxes and signs to facilitate your travel. Soft sleeper passengers have a special person to lead the team to guide the station. There is a special person in the maternal and child waiting area to guide the priority to enter the station.
Second, cultural services.
There are newsstands and Xinhua Bookstore in the station to play background music in time. There are all kinds of magazines in Chinese and foreign languages in the waiting room, which are free to read.
Three. Drinking water service
There is a drinking place in the waiting room, which provides boiled water for passengers free of charge.
Fourth, family services.
The lobby on the first floor is equipped with 036 post for respecting the elderly and helping the disabled, equipped with wheelchairs, stretchers and infusion racks. Here, special personnel are arranged to help key passengers get on the bus first and provide family services for passengers.
Verb (abbreviation for verb) key service
The waiting room is equipped with a waiting area for mothers and babies, which provides special services to key passengers, delivers them to their seats, and gives priority to entering the station.
Six, the passenger staff to implement the first question responsibility system, to provide you with satisfactory service.
The staff should not be tired, shirking or perfunctory when they meet every passenger's inquiry.
Seven. Bilingual service
English services are provided in international, soft seat waiting rooms, central ticket offices and other key parts, and other service teams provide sign language services as needed.
Eight, convenient service
The service desk in the waiting room is equipped with a service box, which contains needle and thread, tour guide labels, various screwdrivers, wrenches, pliers and other hardware tools to help passengers free of charge.
Nine. Broadcasting service
The station is equipped with the most advanced automatic broadcast system, and provides passengers with broadcasting services in Chinese, English, Russian and Korean as required.
X. information desk
The station is equipped with an automatic telephone inquiry system, with two trunk lines, the telephone number is 5 10 19999, which can support 60 lines of mains electricity access at the same time, and is responsible for answering inquiries about passenger transport, train operation and station services.
Four service standards and three service systems of passenger transport workshop in Beijing Railway Station
In order to improve the service quality, the passenger transport workshop of Beijing Railway Station has successively launched four service standards and three service systems, which have achieved good results in practice. The following is the specific content:
I. Four service standards
1, the service is natural and generous: dressing the, wearing a badge, standing and sitting correctly.
2. Polite service language: use Mandarin and cross-civilization language.
3. The service gesture is accurate and standardized: the first question is responsible and the gesture is accurate.
4. The service volume is pleasant and clear: speak with the passengers in alto to ensure that the passengers can hear clearly when the environment is noisy. You can't yell and scold with the passengers.
Second, the three major service series:
1, lively cultural services:
(1) There are multilingual newspapers and periodicals in the international and soft seat waiting rooms to provide reading services for passengers.
(2) Soft seat waiting room plays light music, Chinese and foreign famous songs or segments, and plays counterpart music on holidays.
(3) When the passenger flow allows, provide song ordering service for passengers.
(4) Post children's cartoon stickers on the walls of key areas in each waiting room to activate the waiting environment and meet the needs of small passengers.
2. Timely information service:
(1) broadcast the service of finding people.
(2) Information service of train delay
(3) Apologize service for train delay
(4) Telephone consultation service: Two telephones provide round-the-clock consultation for passengers. When answering manually, be sure to answer the phone when the bell rings three times, and be kind and patient.
(5) The studio broadcasts the news broadcast program of China People's Broadcasting Station from 6: 30 to 7: 00 every morning.
(6) The broadcasting room plays song-ordering programs for passengers from 9 am to 10: 30 every day.
(7) The service desk in each waiting room is equipped with a report book to publicize and report for passengers 20 minutes before the train check-in.
3. Special services to relieve worries:
Bilingual service:
(1) English service: English service is fully implemented in the international waiting room, popularized in the central ticket office and promoted throughout the workshop.
(2) Putonghua service: cordial and civilized.
Start service:
(1) Soft seat passengers will be guided to the station separately.
(2) Give priority to guiding key passengers to get on the bus.
(3) The brigade released the train and guided the train into the station in an orderly manner.
Wheelchair service: electric wheelchairs are set up in the lobby on the first floor to send key passengers to the station free of charge.
Key services:
(1) Add children's beds in key areas.
(2) Set a baggage cart at the ticket gate to transport luggage for key passengers.
(3) Providing water services for key passengers.
(4) Set passenger service box at the service desk of each waiting room, including needle and thread, screwdriver, wrench, guide card, etc.
[Edit this paragraph] Introduction of ticketing workshop
In order to greatly facilitate passengers who go out, travel, work or transit to buy tickets, tickets for all parts of the country within 10 days and tickets for different places and return tickets within 3-20 days are sold at each window. And has the following characteristic windows:
1. There are 26 ticketing windows in the ticketing hall on the west side of the station to handle soft sleeper and hard sleeper tickets to all parts of the country within 10 days, off-site tickets within 3-20 days, return tickets and temporary passenger train tickets within 10 days.
2. There is a 10 ticket window outside the ticket office on the west side of the station to handle soft sleeper and hard sleeper tickets to all parts of the country within 10 days, tickets to different places within 3-20 days, return tickets and temporary passenger train tickets within 10 days.
There are four ticket windows in the east of the exit. Windows 82, 83, 84 and 85 book tickets for passengers, and at the same time use soft sleeper and hard sleeper tickets to all parts of the country within 10 days, off-site tickets within 3-20 days, return tickets and temporary passenger train tickets within 10 days.
4. Tickets for soft sleeper and hard sleeper to all parts of the country within 10 days, return tickets from different places within 3-20 days, and temporary passenger train tickets within 10 days are sold at 8 ticket sales windows on the west side of the exit, and at the same time, passengers are re-signed to speed up business processing.
Windows 25 and 26 of the ticket office are refund windows. Passengers who need to apply for refund should do so before driving.
6. The ticket hall on the second floor of the station has a green channel ticket window, which is convenient for Tianjin short-distance passengers to purchase tickets.
7. In addition, the inner hall of the ticket office has also opened up a special sales area for passengers, providing first-class and second-class soft seats, soft sleeper tickets, off-site tickets, return tickets and 10 temporary passenger tickets within 20 days.
Note: during the spring and summer sports meeting, the ticket window will be adjusted, subject to the actual situation.
Beijing East Railway Station
Formerly known as Dongjiao Station, the station is located in Shengou Village, Nanmofang Township, Chaoyang District, Beijing, with the postal code of 100022. Built in 1938. It is under the jurisdiction of Beijing Railway Bureau. It's a first-class stop now. Passenger transport: handling passengers getting on and off; Check luggage and parcels. Freight transportation: handle the delivery of complete vehicles, LTL, containers and foreign-related goods.
The new Beijing East Railway Station settled in Tongzhou.
The new Beijing East Railway Station is located in Tongzhou New Town, and the Beijing-Harbin high-speed railway is planned. The Beijing-Qin and Beijing-Tianjin intercity railways entered the station. The planned east-west railway passenger passage and urban railway can connect Beijing Railway Station and Beijing West Railway Station. The rail transit of Tongzhou New Town consists of two subway lines, M 1 (including M 1 branch line) and M6 (including M6 branch line), and the suburban railway S6 connecting the new town in the eastern development zone.
It is 5 kilometers from Beijing Railway Station and 288 kilometers from Qinhuangdao Railway Station (Beijing-Qinhuangdao Line).
It is 5km from Beijing Railway Station and 25 1 km from Chengde Railway Station (Jingcheng Line).