Keywords: the role of hospital cultural human resources
1. The concept and characteristics of hospital culture
1. 1 the concept of hospital culture
Hospital culture is the sum of hospital material civilization and spiritual civilization, and it is the basic work of hospital spiritual civilization construction. Hospital culture is the spirit of serving people's health with socialism, collectivism, revolutionary humanitarianism, putting our ancestors before ourselves, striving for perfection in technology, loving hospitals and respecting posts, as well as the culture of hospital spirit, morality, thinking, psychology, service, technology, management, system, environment, organization and related facilities.
1.2 characteristics of hospital culture
Hospital culture is an integral part of social culture. It is a group culture with its own characteristics formed on a certain social and cultural basis. It is a concentrated expression of the material and spiritual achievements created by all medical staff in the hospital during their long-term work and life under certain circumstances. Hospital culture has strong social imprint, time imprint, professional imprint and traditional imprint.
2. The importance of creating hospital culture
It is the exploration and innovation of hospital human resource management in the new century to create a unique hospital culture, strengthen human resource management and finally realize hospital human resource cultural management. Hospital culture must conform to the characteristics of the hospital, form its own characteristics and be deeply rooted in people's hearts, just like Haier's eternal sincerity. Hospital culture includes basic beliefs, values, moral norms, rules and regulations, lifestyle, humanistic environment, and corresponding thinking and behavior patterns. Under the guidance of its own cultural background, the hospital should give full play to the people-oriented concept, build the core value of the hospital, and take the core value as the spiritual banner. Hospital cultural management should take hospital values as the core and run through all aspects of the hospital, such as rules and regulations, ethics and behavior patterns. , form a good cultural atmosphere, condense it in the hearts of employees, condense the thoughts of all hospital employees, standardize the behavior of all hospital employees, make all employees form a United fighting collective, make all hospital norms and systems be well implemented, and form their own unique work style and good image of the hospital in the public in hospital management.
Excellent hospital culture stipulates that a hospital has lofty pursuits and lofty goals. For a sustainable hospital, hospital culture is very important. For employees, a good hospital culture can directly guide employees' personality, psychology and behavior, so that employees can subtly accept hospital values. In the construction of hospital culture, the hospital should respect every employee, regard every employee as the wealth of the hospital, and at the same time create a family-style interpersonal atmosphere, so that employees can feel that "the hospital is my home" and the monotonous working procedures are full of human feelings; Attach importance to communication with employees, provide space for each employee to grow and tap his personal potential, make each employee aware of his sense of responsibility and mission, contribution and pioneering, belonging and community in the development and construction of the hospital, combine the overall value of the hospital with the personal interests of employees into a * * * body, and combine the personal cultural concept of employees with the team cultural concept of the hospital to create a positive and healthy cultural atmosphere. In a hospital with a good cultural spirit, "there is rain in spring, shade in summer, fragrance in autumn and green in winter", the working environment of the hospital is like a living environment. Beauty is not only life, but also work, which makes work itself an incentive factor, guides every employee's thought and behavior to the goal set by the hospital, condenses on the cultural standpoint of the hospital, and consciously makes the greatest efforts for the development and construction of the hospital.
3. Ways to realize hospital cultural management
3. 1 Promote employees to realize themselves
The "hierarchy of needs" proposed by American humanistic psychologist Maslow divides people's basic needs into five levels, namely, survival needs, security needs, social needs, respect needs and self-realization needs, and self-realization needs are high-level needs. The construction of hospital culture makes the basic beliefs and values of the hospital and the personal values of employees blend and penetrate each other. Staff work is not only to achieve hospital goals, but also to achieve personal growth and development. The development of the hospital is closely linked with the self-realization of employees, so as to realize "the hospital promotes me, the hospital declines me and humiliates me", to maximize the enthusiasm and creativity of employees and improve production efficiency. Hospital culture construction promotes the development of productivity by infiltrating into various elements of productivity to realize value transformation, and human resources are the most active, lively and important among all elements of productivity.
3.2 conform to the requirements of the hospital special industry.
As a special service industry, medical and health services, like all tertiary industries, play a decisive role in service quality. Nowadays, people pay more and more attention to medical disputes. A large part of medical disputes are caused by the quality of medical services. Improving the quality of medical and health services can not only reduce medical disputes caused by service quality, but also attract the source of disease. So, where does the quality service come from? Only relying on heavy rewards and strict external supervision can only cure the symptoms, not the root cause. Western management scientists believe that smile service should have two conditions: first, employees have good service consciousness and professional accomplishment; Second, employees are happy at work. This can only be achieved by forming a kind of * * * same values, a kind of mentality, a good tradition and atmosphere, mutual infection and edification, and forming a good hospital culture through the long-term operation of the remains.
The particularity of hospital health work also lies in its professionalism and knowledge-intensive, especially for clinicians, which determines that hospital work is mainly based on mental work. To deal with complex and intangible mental work, we must give priority to self-control, which means paying attention to the internal incentives to meet employees' self-realization needs, respecting employees more fully, encouraging employees' professionalism and innovation, and gaining values.
3.3 Create an inspiring professional environment
The demand for talents is not limited to the pursuit of material life, but more importantly, it is to show personal talents and realize self-worth. This requires hospitals to pay more attention to the realization of talents' value and the development of talents' career in human resources management, strive to build an excellent platform and create good conditions for talents' career development, and strive to create opportunities for every talent to grow, tap their potential and give full play to their special skills, so that they can realize their self-worth while achieving professional success and satisfaction.
3.4 Create a humanistic environment advocating virtue
Medical ethics is an important content of hospital culture construction, and it is also the fundamental guarantee for the healthy growth of talents. Hospitals should establish and improve rules and regulations on medical ethics, medical behavior and medical style, resolutely resist and seriously investigate and deal with illegal acts such as accepting medical red envelopes, drug kickbacks and prescribing commission, and constantly standardize medical service behavior. It is necessary to strengthen the construction of professional ethics with advocating medical ethics as the main content, persistently carry out medical ethics education for the majority of medical staff, cultivate their spirit of honest practice and selfless dedication, continuously enhance service awareness and improve service quality. Better provide quality services for patients, create a positive, healthy and progressive humanistic atmosphere, and let outstanding talents truly appreciate the sacredness of their careers, the joy of work and the joy of success.
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About the author:
Su Wei, female, Associate Professor of Health Management Department, West China School of Public Health, Sichuan University, correspondent of this article.