1, chat with anyone
Communicating with introverts, even extroverts or people with strong communication skills, find it difficult to communicate, which is the most difficult to approach silent customers in marketing. This book tells us that everyone is very different and has their own uniqueness. Although introverts are not good at expressing, they are good at listening, listening carefully in combination with questions, and then starting from the plate that the other person is interested in.
2. "The so-called high emotional intelligence means talking."
The author thinks this is a good book to cultivate children's emotional intelligence or language communication ability. I bought it for my children some time ago. He went to primary school and liked it very much. He finally understood why he was refused to invite his classmates to play football. Emotional intelligence should be cultivated from an early age, which was written by Japanese communication master Keiichi Sasaki, but it is easy to understand and suitable for beginners and children to cultivate emotional intelligence.
3. Advantage negotiation
This paper mainly discusses resource integration. Business cooperation conditions, salary negotiation and even the relationship between husband and wife are full of negotiation, and negotiation is a communication skill that pays the least and pays the most. The different roles of advantage negotiation teach us how to quote, how to surprise, how to control the psychology of the other party, how to refuse, how to maneuver, and divide the negotiation into opening, middle and final games, which is very suitable for sales staff.
4. "Key conversations" in crisis situations, such as customer complaints, labor disputes and media events. Be careful what you say, if you don't speak well, you will anger the other party at any time and cause irreparable losses. The key to the dialogue is to adjust the atmosphere of the dialogue, let the other person speak freely, control the other person's psychology, agree that this is very important, and then make an analysis and put forward a plan. I suggest that human resources who often deal with various disputes can read this book.
5. Non-violent communication is not so much a book of psychological skills as a book of psychology or philosophy, called the language of making love, which is divided into four parts: observation, feeling, need and request. This method is widely used. If it is applied to the communication between husband and wife, you will find that the life of husband and wife is greatly improved, because too many quarrels are caused by confused observations and feelings.