A. the requirements of informatization for secretarial work
Information encryption and decryption:
What the leader tells you shou
A. the requirements of informatization for secretarial work
Information encryption and decryption:
What the leader tells you should be encrypted and can't be given to anyone. Only people with keys can get the encrypted things instructed by the leaders.
The decrypted documents should also be kept well, and the useless documents should be chopped up with a shredder, otherwise the documents that the company considers unimportant (but valuable to competitors) will be lost and the salary will be affected.
Information system:
The documents of leaders should be indexed and organized in the form of database. When there are many documents, you can quickly find the required documents and improve efficiency, which is also the driving force for the development of information technology.
Flowchart:
The information system has a unified management process. There will also be many procedural things in secretarial work. If you follow the steps, you won't make mistakes.
Emergency treatment:
Information systems are generally unable to handle emergencies. But the secretary should be able to deal with emergencies and preprocess them. When the leader arrives, he can explain the general situation of the emergency clearly.
Integration:
Documents assigned by leaders should be sorted and integrated. Centralized processing to improve efficiency.
B. What are the prerequisites for secretarial activities?
Secretary, the more advanced name is assistant. Good at understanding the boss's meaning, articulate, versatile, and most importantly, absolutely beautiful. This is a general requirement for secretaries. A real secretary should be careful, with strong understanding and strong execution. Of course, the appearance must be good.
C. what are the requirements for secretarial work?
A secretary has the following conditions: 1, good looks and elegant manners;
2. Have rich professional knowledge and social experience;
3. Have the working skills of have it both ways and listening to all directions; If you dress as a male boss, you should fool the boss, please the second child, and don't offend on three sides. If you are a female boss, you should be meticulous, thoughtful and concerned. If you are a single female boss, you should know everything. Of course, this is a bit too much. As a secretary, you can't afford it
Loyalty to the boss is the key to being a good secretary!
D. what are the requirements for the secretary?
The secretary is the staff assistant of the leader and the "clairvoyance" and "clairvoyance" of the leader. The effect of secretarial work directly affects leadership decision-making and even leadership ability.
1. Have the ability to deal with emergencies. In other words, as a qualified secretary, you should know how to deal with the sudden major events within your jurisdiction. For example, you are on duty and suddenly receive a report of a major traffic accident. At this time, you should be calm. First, it is necessary to find out the time, place and general situation of the accident, and promptly notify the main leaders according to the procedures, and at the same time immediately notify the nearby transportation, hospitals and other departments to actively prepare for handling the scene and rescuing the wounded, so as to reduce the losses to a minimum in the shortest possible time.
2. There should be in-depth investigation and study to provide the leadership with the ability of staff decision-making. The secretary can't just revolve around the leader all day, but should be able to provide staff service for the correct decision of the leader according to the actual situation of the unit. Generally, government departments have issued some policies and regulations or some management measures.
3. Have the ability to accurately understand the leadership intention. The secretary is always at the leader's side and is very precise about the leader's intentions. Sometimes, they can capture the potential meaning only through the words and deeds of the leaders.
5. Have the ability to write all kinds of documents and materials at any time. Writing materials and drafting documents are the basic skills of a secretary. People often say that a secretary is a "pen holder", which means that a secretary must be able to write and write, and can finish it at any time when necessary. After the completion, the leader is still very satisfied. Comrade Hu Qiaomu, the "penholder" of our Party, is a typical example in this respect.
6. Ability to coordinate major issues. With the in-depth development of China's economy, some new problems and contradictions will appear constantly. How to coordinate these relations and promote economic development more effectively is indeed an ability.
E. The qualifications and qualities of the secretary are as follows
Secretary: Remember everything the boss said.
"Secretary Talents" Forum —— Talking about "Secretary Classics"
On April 20th, the newspaper Workplace Weekly, together with the New Gender Channel and Zhaopin.com, held a wonderful "Secretary Talent" forum in Sina.com ... At the forum, the guests expressed their views on the secretarial profession one after another.
The secretary is no longer the "vase" role of the executor.
Wang Xiudi, director of the secretary vocational training program of Beijing Vocational Skills Training and Guidance Center, believes that as a secretary of a modern enterprise, he should not only have basic professional ethics, social etiquette, daily office affairs handling skills, master a foreign language, all kinds of official document writing and file management skills, but also know the company law, contract law and other relevant laws and regulations, be familiar with economic management and corporate culture, and some even have various unique qualities such as driving, dancing and mastering various sports. It can be seen that a qualified secretary is a very important role for enterprises.
Wang Xiudi said that compared with the past, the secretary is no longer a person who only accompanies the boss for meetings, meals and vases, but can be said to be neutral in the company. In the company, the secretary plays a connecting role, which can not only correctly understand the boss's intentions, deal with the trivial work assigned by the boss, but also serve the employees and reflect their needs to the boss in time. Do a good job of linking the boss and employees, be very flexible when dealing with the problems of both sides, and filter the most important things for the boss. But the secretary is not a decision-making role, but an auxiliary role, so we should properly grasp this degree, so as to be a qualified secretary.
Bian Bingbin, president of Ke Rui Vocational Consulting Group, believes that the secretary was originally an auxiliary job, but now the changes in its quality requirements are: to have professional ethics and personality, to be anxious, to be self-restrained, to be considerate of managers and others. At present, the role of the secretary has changed from assistance to implementation. At the same time, the secretary's function has also changed: from the original executive position to the current executive function, and now the secretary's ability may be a function, a department or even a team; In terms of ability, secretaries used to be secretaries, but now they have become secretaries at all levels. For example, the highest-level secretary of the board of directors is equivalent to the position of senior manager.
To be an excellent secretary should have two basic qualities.
Bian Bingbin believes that to be an excellent secretary, we must first look at which industry he is engaged in and what kind of enterprise he serves. No matter what he does, he has several basic qualities: one is execution and the other is judgment. Because the secretary is the closest person to the management of the company, but he is not the manager. How do they implement some specific links and steps in management to help managers assist managers in decision-making? In the process of assisting decision-making, the secretary's personal subjective judgment and decision-making are not available, and managers must be supported to the letter to make decisions, so execution is the basic quality necessary for an excellent secretary.
For example, there is a management communication meeting at work, and the communication meeting does not confirm that this information can be released to the outside world. If the secretary hears it, then he needs to make a judgment. For those information that can't be released to the outside world, these information can only be regarded as completely unknown information to him.
Besides, being an excellent secretary requires good judgment. Some things may be better if the director intervenes. For example, a secretary knows the boss's personality best. If the supervisor makes some judgments with emotion, which is inconsistent with his usual judgment style, he needs the secretary to remind him. If the secretary has strong judgment, it is possible to delay the sending of documents in this process. Perhaps it is this deliberate delay in sending information that makes the boss avoid possible mistakes.
In addition, such secretaries are favored by managers, which not only conforms to their professional ethics, but also can coordinate the subtle relationship with decision makers well. In this regard, the secretary's quality comes from two aspects, one is the process of continuous cultivation of his own personality quality, and the other is the continuous improvement of personal professional ethics quality, which depends entirely on personal integrity. These are the core power sources for secretaries to cultivate their own qualities.
Don't argue with the boss, and don't give your opinion.
Bian Bingbin said that senior secretaries of large companies must first have foreign language skills, as well as meeting management skills, time management skills, psychological stress, communication skills, coordination skills, organizational planning skills, negotiation skills and speech skills.
Hong Chaoyang, director of human resources and corporate communication department of Novo Nordisk (China) Pharmaceutical Co., Ltd., said that many people think that the positions of secretary and assistant in multinational enterprises are too easy to do, as long as they can speak a few words of English and type, they are fully qualified. In fact, the pace of life and work in modern society is very fast, and the company has high requirements for employees. They combine the three systems and abilities of job description, personal development plan and goal setting of each position into one system.
Cao Wei, Assistant Cultural Counselor of the Cultural and Education Section of the British Embassy in China, said that she has been working as a foreign secretary. Her feeling is that being a senior secretary requires good English, including listening, speaking, reading and writing. Cao Wei said, "Sometimes, I need to attend meetings with my boss. The two-hour meeting, other participants are tired, you can stay a little longer. If you are not interested in a topic and you are not in charge, then you don't have to listen attentively. But I can't. Anyway, I have to write it down and analyze it when I go back, because you have to form a document and send it to all your colleagues, but some information can't be released casually, which will test your judgment. "
Also, she needs to be able to know and understand what the boss means, and she needs to be flexible. Sometimes the boss doesn't know what he really wants to do and needs a secretary to remind her what to do. Cao Wei believes that no matter how senior a secretary is, he should be very human. When she first became a secretary, she once knew a very senior secretary. He told himself, "Remember everything your boss said. Don't argue with him or tell him your opinion. What you have to do is to remember everything he said. You must be able to save him a lot of energy and focus on his main work. "
Off-site speech
Being an assistant to the boss is not gossip.
Career consultants recruited by Zhilian believe that secretaries have more opportunities to get close to the grass-roots employees in various departments and get first-line information feedback than bosses above them. Compared with the general department leaders and the close advantages of the management, the secretary has a more comprehensive understanding and experience of the company's overall strategic deployment. From this perspective, it is of great reference value for the boss to listen to the secretary's advice in the decision-making process. It is worth noting that in the auxiliary work of managing the left and right hands, the secretary plays a more pleasant role than a gossip. In addition, managers and supervisors have different personalities, some like to think alone, and some like to discuss with others. In the process of participating in the boss's management decision, the secretary must pay attention to moderation, which varies from person to person and cannot be offside.
Please ask the boss to trust you and don't be an apple polisher.
As people around the boss, they have more opportunities to communicate and show themselves, and also have more opportunities to engage in non-work social activities with the boss, so their relationship with the boss is more harmonious than that of ordinary employees. However, everything is two-sided, and the mistakes in secretarial work also happen under the boss's nose. For example, there is no time sequence for the boss to hand over the work, while the secretary should prioritize, such as celebration arrangements, exhibitions, press conferences, symposiums, customer meetings and so on. It all depends on the vision of the director. A successful secretary must form a tacit understanding with the boss, learn to communicate effectively, win the trust of the boss, and get along well with the boss. This is the basic professional quality that a secretary must have.
According to the analysis of professional experts recruited by Zhaopin, different bosses have great differences in temperament, personality, habits, requirements, preferences and abilities. The relationship between the secretary and the boss is made, not made. If you procrastinate on typing documents, do things carelessly, leave messages out of tune, write articles poorly and make suggestions in a muddle, I'm afraid the days of being a secretary are numbered. (
F. What are the prerequisites for being a secretary?
A secretary's certificate and resume are required. Never wear professional clothes and high heels during the interview, so as to give others the impression of maturity and stability. Then there is a wealth of professional knowledge
G. Basic requirements for being a secretary
Basic requirements or skills of secretarial work:
1, knowledge of document writing
2, office computer application knowledge
3. Organization and coordination ability
4, reception, * * *, basic knowledge of business etiquette
An excellent secretary should have the following qualities:
1, coordination ability, with the chairman of the board, the leadership of the board of directors, to all departments, to employees;
2. Have a glib tongue. Because all the contacts are leaders, you should master the discretion and pay attention to confidentiality when you speak at ordinary times. Say yes when you say it, not learn to respond tactfully.
3. Strong writing ability is the most important ability of a secretary. Usually draft documents, draft chairman's speech, draft materials, etc. , all need a strong writing skills.
4. Grasping the pulse of the leader, paying attention to the leader's speech, understanding the leader's intention and making records are important contents of drafting the speech for the leader.
5. Be good at summing up and summarize the messy intentions and ideas of leaders into leadership thoughts.
6. Pay full attention to the chairman and master personal preferences in work and life, including ordering food, drinking and entertainment.
H. the emergence of secretarial science
Secretarial science is a subject that takes secretarial work as the research object and studies its subject and object and their relationship. This paper studies the emergence and development, function and environment, nature and function, laws and characteristics, principles and requirements, procedures and links, methods and arts, institutions and personnel, as well as the development trend of standardization, scientification and modernization of secretarial work, so as to promote secretarial work to meet the needs of social development.
Due to the needs of historical development, the following explanation is made:
Officialization era
The official era of China's secretary
In China, the word "secretary" first appeared in the Han Dynasty. The original meaning refers to things rather than people.
That is, books with mysterious colors. According to ancient records, there are two main types of these books:
The secrets of the Forbidden City are generally not open to the public, because they are all kinds of classic documents collected by the Forbidden City, so they are called "secrets". For example, Biography of the Book of Jin and Xun Xu: "The ancient bamboo books in the county tombs were collected and written in letters, and listed as' ministers'."
Refers to the divination chart. This is a popular religious superstition in Han dynasty, and it is a code word made by wizards or alchemists with good and bad budgets.
By the late Eastern Han Dynasty: "Si" not only refers to things, but also refers to institutions and personnel.
In ancient times, secretarial workers were called "historians", "ancient historians", "ministers", "long histories" and "master books".
There is only one exception, that is, the late Eastern Han Dynasty.
Cao Cao of Wang Wei once set up a secretary order to "adjust history" in order to weaken the influence of the secretary organization Shangshutai around the powerful emperor at that time. In this way, the secretary not only has the original function of taking charge of books and classics, but also has the responsibility of sending and receiving the memorial, drafting and uploading.
In the late Qing Dynasty, secretarial work was truly worthy of the name in China.
After the Revolution of 1911, the meaning of secretary changed qualitatively.
First, the word "secretary" has completely got rid of the meaning of "book", which originally refers to a person or position engaged in secretarial work.
Second, all the old-fashioned titles of secretaries have all withdrawn from the historical stage, and all people who are engaged in secretarial work or related positions in departments at all levels are commensurate with "secretary".
The era of foreign secretaries as officials.
The definition of western developed countries. International Organization of Professional Secretaries (Professional Secretaries International)
The word "secretary" comes from the secret keeper. A person who is employed by the king and queen to keep state and private secrets.
Today, when the initial letter S of Secretary is capitalized, it means a minister or a minister, who is a senior official of the * * * department.
The Secretary of State refers to the Secretary of State of Britain and the Secretary of State of the United States.
The foreign minister means the foreign minister.
The home secretary is the home secretary.
Chief Cabinet Secretary Japan's "Chief Cabinet Secretary"
Oil Minister of Saudi Arabia, Executive Deputy Minister of Foreign Affairs of India, etc.
After the bourgeois revolution, the connotation that the secretary position mainly undertakes auxiliary management began to be recognized and accepted by the society. In addition, the development history of foreign private secretaries is quite long.
Noble members like to hire private secretaries to handle stationery, accounts and invitations for them. Businessmen also have secretaries. They are usually called "employees". For example, John Locke, a famous British political scientist and philosopher, has long served as the private secretary of famous leaders. John donne,/kloc-a famous English poet in the 6th century, was also the private secretary of the minister in charge of the seal.
In short, before the secretary's professional socialization, the secretary mainly refers to people who are senior officials in the * * * department, or public officials who provide auxiliary services for the * * * department and senior officials. Therefore, we call this period the secretarial age.
Socialization period
1. Socialization and specialization of foreign-related secretarial work
Another important meaning of English secretary appears. As a social occupation, secretary has begun to be established.
When the initial s is lowercase, it generally refers to the secretary employed in the office to handle letters, keep documents and arrange business.
2. Socialization and professionalization of China's secretary.
Our country's private secretary began in the Qing Dynasty and was called a screen guest.
Screen guest is also called "teacher, librarian, guest teacher", commonly known as master.
Employed by the local governor personally, without official salary,
Does not account for * * * organization, is the private secretary of the local governor.
Before the reform and opening up, the secretary of our country was mainly an administrative position.
After the reform and opening up, secretaries began to move from official positions to socialization and professionalism.
1. What are the requirements for being a secretary?
(1) Basic quality Physical quality: A healthy body should be an important prerequisite for doing any work well. Have a healthy body. People in poor health are not qualified for secretarial work. Psychological quality: always keep a good attitude, maintain a normal psychological state, and don't be influenced by emotions. Do your work with a peaceful mind every day. It is impossible for a person with psychological barriers, a person full of hatred for society and a moody person to do a good job as a secretary. Ideological quality: This is a higher requirement. As a senior manager of modern society, working in an internationally renowned organization should have the spirit of loving their jobs, seeking truth from facts and pioneering and innovating. In addition, they should also have a broad mind, a broad vision and a high sense of social responsibility. (2) Theoretical knowledge of professional quality: on the one hand, we should realize the importance of theoretical study, on the other hand, we should master solid basic knowledge, including knowledge that is helpful to professional work, such as law, foreign languages, economy and trade. On the other hand, we also pay attention to collecting new information and paying attention to the new development trend in the legal field. Practical experience: We should pay attention to summing up good experience, avoid detours as little as possible, exchange experiences frequently and learn from experienced people. Ability to handle affairs: The secretary's work is complicated and trivial, which requires us to have high ability to handle affairs. Whether handling cases, meetings or daily affairs, we should pay attention to training our ability to handle affairs, improve efficiency and master certain methods and skills. (See "4" for details) (3) Cultural quality It is the minimum requirement to learn social science professional knowledge well. At the same time, you need to know a little about literature, history and philosophy, and have a certain cultural quality, which can not only cultivate the interest of life, but also be conducive to work. Natural science: There are many kinds of arbitration and mediation cases, which often involve related knowledge of natural science, such as mechanical equipment, construction engineering, medical chemistry, etc. On the one hand, we should pay attention to the usual accumulation; On the other hand, in the process of handling this case, we should also learn this knowledge from middle school. Foreign languages: Among the cases we handle, foreign-related cases account for a large proportion, often involving foreign parties. In foreign communication, whether written or oral, we should always use foreign languages. We should make ourselves a "two-legged" talent who knows both business and foreign languages. In addition, it is also beneficial to learn some useful skills, such as computer, driving, piano, chess, calligraphy, painting and so on.
J. What do you need as a secretary?
1. Everyone has a different definition of secretary. There are many kinds of secretaries. Secretarial services are specialized in preparing written materials, reports and speeches, which are generally available in government departments and state-owned enterprises. I am a secretary. There are also secretaries who are responsible for leading trips, plans, meetings and even life, called life secretaries or administrative secretaries.
2. The Japanese company is the administrative secretary.
3. What you need:
1, basic Japanese ability
2. Communication and communication skills
3. Be able to sacrifice personal time and even marriage and family for enterprises and leaders at any time.
As a newly graduated child, I want to add one thing to you: the certificate is only in state-owned enterprises or * * *, private enterprises or foreign-funded enterprises! ! ! ! ! ! !