First, pay attention to ideological and political education and create a good political atmosphere.
General practitioners study the spirit of the xx plenary session of the Party politically, and take the Party's mass line education practice as the guiding ideology. Be firm in thinking and consciously set an example of loving health. Education guides general practitioners to establish a correct world outlook, outlook on life and values, carry forward the fine traditions of the Party, firmly establish the idea of serving patients, standardize their words and deeds with Theory of Three Represents theory and party member standards, constantly improve their ideological and moral cultivation, earnestly carry out self-criticism, communicate with each other, and constantly improve their political theory level. Take the creation of "top three" hospitals as our responsibility, strictly implement the rules and regulations formulated by hospitals and departments, and actively participate in various activities organized by hospitals and departments.
Two, strengthen business technical training, improve the clinical operation ability.
Strengthen the study of professional basic theory and knowledge of medical staff in departments, strengthen the management of clinical use of antibiotics in departments, and regularly carry out business learning activities on rational use of antibiotics. Strictly implement the clinical pathway, single disease payment, medical insurance, new rural cooperative medical system and other relevant rules and regulations formulated by hospitals and departments, do not restrict and ban drugs, do not prescribe large prescriptions, standardize dental professional treatment projects, and effectively reduce the medical expenses of patients. Organize the study of "medical waste treatment", "hospital infection management" and "knowledge of infectious disease prevention and control", realize "one person, one use and one disinfection" of outpatient instruments, further strengthen the disinfection and sterilization of oral materials and regularly carry out microbial detection of sterilization equipment, improve the disinfection and sterilization operation procedures of oral high-speed mobile phones and oral instruments, prevent cross-infection and ensure the normal work of outpatient clinics and wards.
Third, give full play to the advantages of resources and lead the development direction of stomatology in our city.
As the leading department and team of stomatology in our city, the Department has successfully prepared for the establishment of the Stomatological Professional Committee of the Municipal Medical Association and held the annual academic conference of stomatology for four consecutive years. Invite well-known domestic experts to give lectures in our city to promote the scientific and rational development of stomatology in our city. The sharing mode of outpatient resources in the south, ward and north of the department has brought a brand-new medical environment to patients who come to see a doctor. The elegant and warm guidance of outpatient service, the spacious and clean inpatient ward in the southern district, the superb medical level and high-quality nursing quality of medical staff have been highly praised by outpatients and inpatients.
Fourth, improve service attitude and improve service quality.
The department has always firmly established the concept of "patient-centered". Always take the patient's wishes as the first signal, the patient's satisfaction as the first pursuit, the patient's interests as the first goal, always think about the patient's thoughts and worry about the patient's urgency. Constantly strengthen service awareness, fully respect patients' requirements for convenient and humanized communication, and carry out "family-friendly" and "humanized" services, which attract a large number of patients to come to see a doctor, and at the same time open a green life channel for patients who come to see a doctor, provide one-stop service, conduct relevant examinations after hospitalization, arrange surgery as soon as possible, shorten hospitalization time and save hospitalization expenses. Strengthen the consciousness of reducing the burden, put yourself in the other's shoes, settle accounts for patients, and strictly implement the rules and regulations formulated by the hospital's pharmaceutical affairs management department, so as to treat diseases, use drugs rationally, check rationally and not prescribe large prescriptions. Regularly organize medical staff in departments to study hospital-related documents, conduct special study, and earnestly do everything for patients. Holiday departments arrange medical staff to stick to their posts and provide high-quality medical care services for patients 24 hours a day.
Over the past year, through the efforts of all medical staff in the department, the tasks set by the hospital and the department have been successfully completed, but there is still a certain gap with the goals of the "top three" hospitals. In the future work, we should strengthen the study of political theory knowledge, improve work efficiency, correct service attitude, not be late, not leave early, refuse to see a doctor, be strict with ourselves, unite and work hard, devote ourselves to the intense and orderly medical activities serving the people as masters of the country, continue to adhere to the service concept of "people-oriented, building a harmonious society", and further strengthen the love, care, patience and patience of medical staff for patients. Further improve the basic professional ability and quality of medical staff, so as to create the macro-supervision and evaluation activity standards of "top three" hospitals and "top ten indicators", complete the tasks of hospitals and departments with high standards and high quality, and make due contributions to the smooth promotion of our hospital to "top three" hospitals!
extreme
Over the past year, under the leadership of the hospital team and the director in charge, and with the support and help of various departments in the hospital, all comrades in the outpatient department, Qi Xin, worked together actively, constantly emancipated their minds, updated their concepts, established a high sense of professionalism and responsibility, and worked around the nature of the department's work and the hospital center, strictly managed, sought truth from facts and worked hard, and achieved good results in medical ethics, medical quality and grassroots construction. By the end of the month, they had finished. Completed the physical examination of the community and the main staff, successfully completed the tasks assigned by the hospital, and achieved certain results. The report reads as follows:
First, adhere to the construction of professional ethics and constantly improve the quality of service.
1. Strengthen ideological education and improve employees' medical ethics.
Through the combination of universal education and key education, positive education and negative exposure, regular education and special education, theoretical education and solving practical problems, the medical ethics of employees have been continuously improved. This year, more than 2,000 ideological and political studies were conducted in various departments, which laid a solid theoretical foundation for the moral construction of departments.
3. Establish and improve the supervision network, and truly implement the construction of medical ethics.
By distributing patient questionnaires, inviting social obligation supervisors to assist departments to carry out professional ethics construction, and distributing multiple questionnaires, the satisfaction rate reached. * * * received a letter of commendation from the patient this year.
3. Implement the "two openness" and enhance transparency.
Strictly implement the system of listing service and doctor-patient contact book stipulated by the hospital, check the contact book regularly, give a timely reply to the opinions and suggestions put forward by patients, and always accept the supervision of the masses, which is well received by patients.
4. Implement and improve the system and strengthen management.
Strictly implement the Prohibition Regulations for Health Technicians issued by the Management Center and several regulations (eight requirements and ten prohibitions) on the construction of professional ethics in the health system, actively respond to hospital activities without holidays organized by the hospital, and ensure that no illegal and disciplinary phenomena such as accepting red envelopes occur throughout the year, and won the honorary title of ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××
Second, adhere to rejuvenating the country through science and education and constantly improve the quality of medical care.
Establishment of quality control network.
Under the leadership of the hospital quality control team, the outpatient department formulates and implements the quality control plan of the department. Regularly use class meetings to organize employees to discuss and evaluate the management system and medical defects, put forward rectification opinions, formulate rectification measures and implement them. The outpatient department has strengthened the responsibility system of the first-time doctor, and the outpatient doctor can make a reasonable examination according to the needs of the disease, use drugs rationally, and carefully write the outpatient medical records. Strive to provide convenient and efficient medical services for patients; Reasonable scheduling, equipped with sufficient medical force; Formulating the medical treatment process and hanging it in an eye-catching position has achieved the purpose of simplifying medical treatment procedures and shortening waiting time, which greatly facilitates patients.
Strive to improve the professional quality of medical staff.
(1), organize medical staff to arrange business study once every two weeks. Teaching by department directors or senior doctors, combining with the characteristics of departments, carrying out case discussions with theory and practice, learning from each other, and implementing the system of "two notes", namely, lecture notes and self-study notes, which are checked and assessed once every quarter, and the average notes of employees in XX years reach more than 10,000 words;
(2) Recommend business backbones to the hospital for further study in a planned way. This year, the out-patient department * * * sent staff to go out for further study, strictly implemented the knowledge sharing system stipulated by the hospital, and extensively communicated with colleagues on new knowledge, new theories and new progress learned from going out;
(3) Encourage and support the personnel of this department to apply for various adult education. This year, two people got their undergraduate degrees. At present, the outpatient personnel structure includes college students, junior college students, intermediate experts, senior people, intermediate people, assistants and staff-level people.
(4) Encourage employees to sum up clinical experience and actively write academic papers. In 2000, the outpatient department published papers in provincial journals and achieved various results in the community. It has played a positive role in improving the overall quality of employees.
3. Accelerate the renewal of medical equipment and improve medical competitiveness.
In order to improve the medical quality and meet the growing medical needs of the people, with the strong support of the hospital, the outpatient department has newly purchased advanced medical equipment worth more than 10,000 yuan, such as pre-vacuum pressure steam sterilizer, ultrasonic cleaner, mobile phone oiler, sterilization bag packaging machine, ultrasonic sandblasting cleaner, microcomputer root canal measuring instrument, computer rehabilitation therapeutic instrument, universal therapeutic instrument and fetal heart monitor, which greatly promoted the improvement of diagnosis and treatment level and brought good social and economic benefits.
4. Strengthen foreign technical cooperation.
The out-patient department actively introduces "Sunday Engineer" to carry out joint medical action, that is, using experts from higher hospitals to carry out new technologies and projects in our hospital. Dentistry has carried out orthodontics and restoration, and its business income has doubled compared with last year. Children's surgical treatment was carried out in the sleep center, which improved the influence of the hospital and achieved good economic and social benefits.
Three, adhere to the grassroots culture, and constantly improve the cohesion of workers.
The outpatient department always regards the construction of grass-roots culture as a bridge and link to improve the cohesion of employees. Actively organize employees to participate in various activities in the hospital, and carry out heart-to-heart talk activities to solve practical difficulties for employees. In Xx years, he participated in more than ten thousand community and hospital activities, and one person won the title of Top Ten Singers in the selection of Top Ten Singers in the community. In the community calligraphy and painting competition, he won a third prize and a second prize. In daily work, the outpatient department pays attention to the details of employees' lives and work, and distributes hand oil, hot treasure, glue sticks, soap boxes and other items to the department with self-raised funds. Carry out more than 10,000 people-to-people heart-to-heart talks, so that employees will take the hospital as their home and be willing to find organizations to communicate when they encounter difficulties and troubles. The humanity of management has enhanced the cohesion and centripetal force of employees. Everyone wants to be in one place and used in one place, so that all the work of outpatient service can be implemented smoothly.
Specific indicators:
1. Carry out the "Fourth Five-Year Plan" activities and formulate the "Fourth Five-Year Plan" measures, and the coverage rate of the three prevention measures will reach. No major public security incidents occurred.
4. The incidence of medical accidents and medical disputes, no fire, electric shock, civil appliances, traffic and other safety accidents.
3. The implementation rate of the hospital internal management system, and whether there is any responsibility phenomenon that affects the hospital assessment score.
4. Hospital infection rate, the implementation rate of one person, one needle, one tube, one use and one sterilization.
Four. Existing problems and deficiencies
The main reason is that there are still weak links in party building and ideological and political work, especially how to strengthen hospital culture construction under the new situation needs us to study and put it into practice.
The responsibility and sense of responsibility of medical staff need to be further strengthened, and their ideas need to be further improved.
3. Lack of competitiveness, medical quality needs to be further improved, and the construction of talent team needs to be accelerated.
Five, xx years of work ideas.
1. Grasp management, strengthen study and improve one's own quality.
Department heads are the leaders of employees. First of all, we should strengthen our own study, improve our own quality, implement our responsibilities and rights, and truly have rules to follow and laws to follow, so as to create a new situation in outpatient service.
Grasp the strategy, expand business and create medical characteristics.
Formulate scientific strategic development goals and strive to increase business income. All staff and workers should devote their energy to paying close attention to medical services and strive for an operating profit of over 10,000 yuan. This requires us to pay attention to internal management and external image, strive to improve the service level, improve the quality of medical work, strengthen personnel training, improve the quality of talent teams, develop key departments, focus on building specialties such as stomatology, obstetrics and gynecology, physical therapy and rehabilitation, and use key departments to promote the development of other departments, expand business projects, and hire authoritative experts and professors to sit in the clinic.
3. Grasp the competition, stimulate the competition mechanism and deepen the reform of the distribution system.
Actively explore new modes of distribution system reform and strive to improve work efficiency. In XXX, the outpatient department will fully implement rewarding the excellent and punishing the poor, with the responsibility implemented to departments and the task indicators implemented to individuals. Income is directly linked to salary, bonus, medical quality and medical ethics. Widen the bonus gap, completely change the situation that people are overstaffed, do things in collusion with others, completely break the status quo of eating the same pot, achieve interlocking, fair competition, reward the excellent and punish the bad, truly embody the distribution principle of more work and more work, and make every effort to effectively mobilize the enthusiasm of cadres and workers.
In the new year, we should turn the pressure of survival and development into the driving force to improve and improve service, and adhere to the concept that quality is life, medical ethics is capital, and reputation is benefit. Without quality service, there is no quality job. We should always abide by the belief that the function of the hospital is to respect patients, try our best to treat patients well and provide good services. First of all, we should do a good job in "post-illness care" and strive to "do good things" in serving patients. It is necessary to strengthen the service attitude and put an end to all incidents of playing with attitude and quarreling with patients; Impose certain financial penalties on violators and try to create a relaxed medical environment for patients. In terms of clean government, we will continue to implement the Ten Principles of Service, strictly control unhealthy practices in the purchase and sale of drugs, order kickbacks, invite people to dinner and have fun, take advantage of their positions to ask for red envelopes and gifts, and strictly implement the Ten Prohibitions System for Medical Ethics of medical staff.
Tisso
Since xx years, under the leadership of hospital leaders, we have adhered to the spirit of xx Congress and Plenary Session and the important thought of "Eight Honors and Eight Disgraces", closely focused on the overall situation of hospital development, earnestly carried out various medical work, and fully performed the duties of chief physician.
Over the past year, I have been able to actively participate in various learning activities organized by the hospital, strengthen political and professional studies, and constantly improve my own quality. Always maintain a high degree of ideological and political consistency with the CPC Central Committee. At the same time, adhere to the principle of applying what you have learned and achieving something, and organically combine study with work, so that study and work can promote and improve each other.
As a member of the hospital, it is my bounden duty to make informed suggestions. Over the past year, I have given full play to the role of an old comrade and put forward reasonable suggestions around the construction of hospitals, the improvement of medical standards and the cultivation of business backbones. At the same time, be strict with yourself, be not complacent, care about young comrades sincerely, insist on putting work first, abide by various disciplines, be strict with yourself, and actively contribute to the development of the hospital.
"Healing the wounded and dying" is the bounden duty of medical workers and an important part of social civilization. As a medical worker who has worked in the front line for many years, I am responsible for history, hospitals and patients, and actively do all kinds of work. First, insist on business study without relaxation. Insist on learning the new achievements of theoretical research in stomatology, constantly absorb new nutrition, and promote the continuous improvement of their professional level. Second, adhere to the principle of "Excellence and meticulousness", warmly receive every patient, take every case seriously, and persist in doing medical work conscientiously and responsibly. So as to ensure the quality of all the work, which has won unanimous praise from all walks of life. Over the past year, with the help of leaders and the support of comrades, although we have made some achievements in our work, we should continue to work hard to overcome our shortcomings and create more outstanding achievements in our future work.
Copy full text