Personal work plan

Time flies and our work has entered a new stage. For better development, let's make a plan for our future work. What kind of work plan is a good work plan? Here are four personal work plans I have compiled for you. Welcome to read the collection.

The personal work plan 1 20xx year is divided into four quarters: the first quarter, the second quarter, the third quarter and the fourth quarter.

the first quarter

1. Replace the shelves of Fenghua Sanjiang in the area.

2. Focus on customer service maintenance of terminal part A outlets and increase sales of terminal outlets;

3. Carry out some special activities for the outlets with great potential;

4. Expand 7 new outlets, including 3 in Beilun zhenhai district and 4 in Fenghua District of Yinzhou.

Second season

1. Coordinate the product management department and the marketing department to guide the management and construction of the area according to the outlet sales abc, guide the product sales at the same time, and enhance the terminal image of the product;

2. Carry out promotional activities of buying gifts for outlets with monthly payment of more than 6.5438+0.000 yuan in school stores in the region;

3. Expand 7 new outlets, including 4 in Beilun zhenhai district and 3 in Fenghua District of Yinzhou.

three-fourths

1, most school outlets are on holiday in the third quarter, and the focus of work is on supermarket chains to strengthen sales management;

Because of the hot weather, the sales will drop. At this time, we should adjust our mentality, track and understand the psychology of the deliveryman, and communicate with them well;

3. Prepare for the sales sprint in the fourth quarter;

4. Expand 3 new outlets, including zhenhai district 1 hypermarket in Beilun and 2 in Fenghua District of Yinzhou;

5. Organize and maintain the newly opened stores in previous quarters.

Fourth quarter

1, the fourth quarter is the peak of sales, and the sales impulse plan is implemented;

2. Promote Sanjiang system supermarket in the region;

3. Conduct a product promotion activity in the outlets where the school stores in the region return more than 6,543,800 yuan per month;

4. Carry out special sales activities of cakes and cakes for Wal-Mart Wanda Store;

5. Do a good job in XXXX work plan, task decomposition and expense budget.

This is my personal work plan for 20xx years. Please correct me if there is anything wrong. I will work hard and study hard under the guidance of this plan.

Personal work plan 2 I. Guiding ideology of work

Fully implement Scientific Outlook on Development, conscientiously implement the Party's education policy, fully implement quality education, thoroughly implement the key points of the work of the education unit, teaching and research section and other business departments of XXXX Education Bureau, persist in implementing the new curriculum reform, adhere to the road of research-oriented schools, constantly strengthen the self-construction of the Academic Affairs Office, give full play to the functions of research, guidance, management and service, identify the basic points, have high standards and strict requirements, and strive to improve the teaching level.

Second, the basic ideas and ideas of the work

Basic idea

Create education suitable for students' harmonious learning and management suitable for teachers' harmonious development.

Basic idea

(1) Face up to the achievements, face the reality, carefully analyze the shortcomings in our school's teaching work, be modest and cautious, guard against arrogance and rashness, and carefully find the gap.

(2) Under the guidance of the school work plan, with the evaluation plan of the education bureau and other competent departments as the starting point, scientifically formulate teaching tasks and objectives, increase the implementation of the plan, and ensure the effectiveness of the plan.

(3) Renewing ideas, pioneering and innovating, effectively improving teaching quality and teachers' professional ability, and striving to promote the harmonious and healthy development of education and teaching in our school.

Third, the main work

(A) daily teaching management

1, strengthen the system construction of teaching management, and gradually sort out, modify and improve various rules and regulations of teaching management. Strengthen the inspection of teachers' teaching routine, standardize teaching and improve efficiency. Do a good job in routine teaching such as "preparation, lecture, approval, assistance, inquiry and test", focus on routine teaching management, promote the organic combination of guidance, inspection and evaluation, and further consolidate the foundation for improving teaching quality. Make an objective and practical analysis of the subject quality of each semester.

Teachers should take the new curriculum as a guide, highlight the preparation process, teaching methods, students, students, prepare lessons outside the week, and reflect after class every week.

Teachers should implement strict follow-up management in class, and resolutely put an end to classes without teaching plans and unprepared classes. Scientifically implement the "Classroom Teaching Evaluation Standard" under the guidance of the new curriculum, and promote the coordination and unity of the results of the leadership package and the general test of the guidance office.

Strictly implement the decision of xx Central School on reducing students' schoolwork burden and the implementation plan of teachers' work assessment in xx Central School. Combine the regular spot check of the guidance office with the off-the-job investigation, conduct objective and effective assessment, and implement rewards and punishments.

Unify the counseling of students with learning difficulties with the transformation of students with learning difficulties, concentrate on counseling once every two weeks, promote the close combination of centralized counseling and individual counseling, promote the organic combination of counseling for students with special disciplines (once every two weeks) and counseling for students with learning difficulties, broaden the space for students' individual free development, and strive to narrow the differences in individual academic ability.

Standardize the work of testing and examination, and scientifically integrate monthly examination, midterm examination, final examination and unit examination, so as to minimize the number of examinations and reduce the difficulty of examinations. The exam is not ranked, and there is no evaluation of excellent and poor students. Follow-up analysis should be done after the examination, so as to enhance students' self-evaluation function in the examination and continue to explore the standards of students' quality evaluation, so that the examination can become a favorable means to improve the teaching quality.

2. Insist on the investigation and feedback of learning situation, and keep abreast of the situation of classroom teaching through classroom feedback, contact between parents and students, teachers, students' seminars, and students' evaluation of teaching, so that the feedback can be implemented in time.

3. Give full play to the inspection, guidance and evaluation role of the leading group for routine teaching work, implement the whole process management, do a good job in key inspection and evaluation such as initial inspection, mid-term inspection and final inspection, comprehensively monitor the teaching quality, and prepare reliable data for teacher performance evaluation.

(B) deepening school-based teaching and research work

1. Establish a school-based teaching and research leading group, form a school-based teaching and research system, strengthen school-based training, improve the theoretical level of teachers' school-based teaching and research, and strive to build a team of teachers with excellent theoretical level of school-based teaching and research. Continue to deepen the implementation of the "teacher professional growth file" system. Strengthen the study of new curriculum standards, deeply understand the essence of new curriculum standards, and accurately grasp the direction of curriculum reform.

2. It is necessary to strengthen the research consciousness of the teaching and research group and the lesson preparation group of the school, focus on standardizing teaching behavior, take classroom teaching case analysis as the main form, find problems, study problems and solve problems from teaching, constantly standardize teaching behavior, and improve classroom teaching efficiency. We should adhere to the weekly activities of the teaching and research group. Subject teaching and research activities should be planned, targeted, demanding, effective and summarized in time, place, content and personnel, and teaching and research group activities should be no less than 12 times per semester. Combined with the theory-teaching-evaluation activities of the teaching and research group, a class-based teaching and research activity was carried out.

3, do a good job in the selection of school-level academic leaders and backbone teachers, and play the role of academic teaching leaders and backbone teachers. All disciplines carry out professional leading activities with teaching and research team leaders, backbone teachers and academic leaders as the core, and the professional leading activities are implemented every week. Time, place, content, speaker. Taking professional guidance as an opportunity to improve the level of combining school-based theoretical research with school-based practical teaching. Give full play to the leading and exemplary role of academic leaders and backbone teachers in our school, and promote the overall level of school-based teaching and research.

4. On the basis of subject research, with excellent courses, open courses, observation courses and demonstration courses as carriers, carry out case studies of school-based teaching, and strive to form practical research results. 1 1 month, a basic skills competition for all teachers was held. Continue to strengthen the construction of school-based teaching and research organizations, strengthen the school-based teaching and research organization system with the preparation group as the basic unit, and improve the school-based teaching and research function of the preparation group. Deepen the research on regimental scientific research projects and do a good job in the research experiments of flag scientific research projects.

5, to carry out peer assistance activities, mutual assistance plan and implementation records. Through peer assistance, teachers' practical ability of school-based teaching and research can be improved, so that teachers can open themselves while reflecting on themselves, form research teams, exchange experiences and learn from each other. In peer interaction, * * * share experiences, learn from each other, support each other, * * * grow together, and improve teachers' practical ability of school-based teaching and research. Each teacher participates in class activities for no less than 20 classes each semester, and exchanges feedback in time, with feedback materials.

6. Encourage teachers to write high-quality papers and publish them in higher-level journals. /kloc-A school-level thesis appraisal activity will be held in October and February, and the selected excellent papers will be reported to the regimental level to participate in the awards. Guide teachers to submit papers and other achievements through formal channels, and give assessment scores to published papers. Do a good job in compiling "excellent papers" for the academic year.

7. Further grasp the main line of regular teaching and classroom teaching, strengthen quality awareness, solidly promote curriculum reform, take cultivating students' innovative spirit and practical ability as the goal, earnestly practice the new curriculum reform, learn from examples, learn from experience and grasp from results.

Strengthen the publicity of the new curriculum reform. Highlight key points, implement them step by step, advance steadily, and pay attention to actual results. Strengthen curriculum evaluation and promote the healthy and sustainable development of new curriculum reform.

In classroom teaching, teachers are required to accurately determine the three-dimensional teaching objectives, always determine the teaching situation according to the learning situation, and determine the teacher's behavior according to the students' behavior. Whether teachers can mobilize the students' enthusiasm and make the students "move" is an important criterion for classroom evaluation. Change the past "teacher-oriented" classroom teaching mode, and actively promote the "learning-oriented, teaching-assisted" teaching mode. In the relationship between teachers and students, teachers are required to pay attention to the development of each student, respect students' personality, meet the needs of different students, and truly create a democratic and harmonious classroom atmosphere for teachers and students to communicate with each other. Carry out various group cooperative learning. In the way of learning, teachers and students are required to interact, communicate on an equal footing and develop together to effectively improve the classroom teaching effect. Actively carry out a variety of group cooperative learning, in practice cooperation, entertaining, and gaining in discussion and cooperation. It truly shows that teachers are the organizers, participants and guides of classroom teaching, so that students can truly become the main body of learning.

(3) Strengthen the construction of teachers and improve the overall quality of teachers.

Strengthen the construction of teachers and improve their level. Strive to achieve "high-level life, high-level teaching, high-standard study and high-quality life". We mainly start from the following aspects in the construction of teaching staff:

1. Encourage teachers to improve their posts, strictly implement the plan, and do a good job in training teachers' educational skills according to the requirements of relevant documents on teacher training.

2, combined with the characteristics of teachers' teaching disciplines, to carry out autonomous learning, combined with unified learning professional learning activities, each semester to complete not less than 3000 words of learning notes.

3, to carry out teaching reflection activities, teachers weekly reflection (teaching essays, teaching postscript, experience summary), teaching and research group school reflection during and at the end of the semester. The school collates and analyzes the problems reflected and refines them to form comprehensive materials.

4 to carry out school-based training activities, focusing on new curriculum training, hiring experts to teach and other activities to improve teachers' ability to master new textbooks.

5. Carry out school-level listening and evaluation activities. This is a systematic project, which promotes the overall improvement of classroom teaching quality in primary schools with classroom teaching in central schools.

6. Give play to the radiation function of backbone teachers. Organize backbone teachers to talk about "observation class" and "demonstration class". Each backbone teacher should guide 1-2 young teachers, give full play to the professional leading role centered on the teaching and research team leader, backbone teachers and academic leaders, and participate in the professional leading activities organized by the school. Taking professional guidance as an opportunity, we should improve the level of combining school-based theoretical research with school-based practical teaching, and really play the leading and exemplary role of academic leaders and backbone teachers in our school.

7. Pay close attention to the improvement of teachers' basic skills. Combined with the cultural activities of creating a "scholarly campus", the weekly publishing plan was implemented, focusing on strengthening the training and improvement of teachers' "chalk characters and pen characters". Carry out lesson plan design competition and compile excellent lesson plan collection.

8. Pay attention to the cultivation and improvement of young teachers, and promote their growth as soon as possible. In 10, the "Young Teachers Pass the Pass" activity will be launched, so that young teachers can pass the examination in teaching material analysis, compiling lesson plans, blackboard writing design, teaching language, application of teaching means and basic skills of special topics.

(four) do a good job in the management of basic grades and graduation grades.

Reasonable allocation of classes according to the actual situation of the school. Use scientific teaching methods to ensure the stability of students, make them have a strong interest in subject courses, and put an end to students' weariness of learning. Doing a good job in the management of the sixth-grade graduating class, adopting the method of grasping at both ends and taking the middle course, not only strengthens the guidance for outstanding students and poor students, but also highlights the development and improvement of middle school students and promotes the overall improvement of teaching quality. Effectively strengthen the daily teaching, key monitoring and review teaching management of graduating classes, and organize teachers to participate in seminars held by the flag teaching and research office.

(5) Do a good job in "nurturing children and helping the poor"

"Cultivating excellent students to help the poor" is a necessary means to improve teaching quality on a large scale. In teaching, we should adhere to the teaching principle of "facing all, teaching students in accordance with their aptitude, giving consideration to both ends and driving them in the middle", carry out the training of special students in disciplines and counseling students with learning difficulties in a planned way, and take certain follow-up evaluation measures to make this work truly implemented and achieve certain results. Organize regular subject knowledge competitions to ensure that all subjects cover all grades and students participate more. Effectively stimulate students' interest in participating in activities, improve their learning ability, build a broad display platform for students' personality development, and promote the substantial improvement of teaching quality.

(6) Do a good job in experimental teaching.

It is necessary to plan scientifically, arrange closely, carry out teaching research, attach importance to evaluation, implement it conscientiously, fully mobilize the enthusiasm of experimenters and physics and chemistry teachers, give play to the available value of experimental instruments and equipment, do a good job in experimental teaching with high quality, and comprehensively cultivate students' innovative spirit and practical operation ability.

Do a good job in the use and management of the laboratory, improve the efficiency of the use of instruments and equipment, ensure the safety of experimental teaching, and do a good job in the management of software files.

(7) Do a good job in teacher teaching evaluation.

1, combined with the "Notice of Performance Evaluation Methods for Teachers and Staff in Compulsory Education Schools in Xing 'an League (Trial)", scientifically adjust the division of labor among teachers, create a good competitive environment, and further improve the "Performance Evaluation Scheme for Teachers in xx Central School" and "Evaluation Scheme for Complete Primary School Teaching in xx Central School". Highlight the "people-oriented" management concept, pay attention to encouraging the advanced, rewarding the majority, motivating the minority, mobilizing teachers' enthusiasm for work, stimulating their enthusiasm for work, and letting teachers give full play to their work potential.

2. Promote the sustainable development of "scheme" and "system", enhance operability, give full play to the guidance and incentive functions of the system, continuously optimize the teaching environment, and fully guarantee the stable, healthy and rapid development of teaching work.

3. Clarify the tasks and responsibilities of the teaching evaluation leading group, promote the organic combination of process evaluation and summative evaluation, combine qualitative evaluation with quantitative evaluation, implement objective, scientific, correct and transparent evaluation, strengthen the implementation of the Program and system, and realize the evaluation objectives.

(eight) the application of modern distance education resources.

According to the Evaluation Standard of Modern Distance Education Resources of Xing 'an League, this project is placed in an important position to continuously promote the modernization of teaching.

1, formulate strict rules and regulations to ensure that distance education equipment can receive resources normally and operate normally.

2. Strengthen the construction and management of resource receiving room and electronic lesson preparation room, and complete the development and utilization of modern distance education resources and the training of information technology teachers in the whole school with high quality.

3. Have a lot of media classes in a planned way, and provide good teaching guidance, implementation and service for multimedia teaching.

4. Creatively carry out the pilot project development of modern distance education.

5. The multimedia courseware making contest and multimedia teaching contest are planned to be held in 1 1 month to improve the overall level of modern information technology teaching and promote the modernization of education and teaching.

(9) solidly promote the "332 1 1" project.

Fully implement "332 1 1 project implementation plan", strengthen the work of "sports and health arts" and cultivate all-round talents.

In accordance with "332 1 1 project implementation plan", we will carry out school physical education, health and art work in an all-round way, strive to allocate physical education, health and art teachers well this semester, offer enough classes according to the curriculum plan, do well in each class according to the requirements of the syllabus, and persist in carrying out "Sports Festival", "Science and Technology Festival", "Cultural Festival" and "Campus Art Festival".

We will continue to thoroughly implement the spirit of the Seventh Document of the Central Committee, vigorously carry out "sunshine sports", realize the physical exercise standard of "exercising for one hour every day and working healthily for a lifetime", form a craze of "everyone loves sports activities and everyone participates in sports activities", and strive to build a "vibrant campus".

Guided by the construction policy, we will hold regular training and competitions for small experts in fine arts, calligraphy, painting and small production, send quality education experts to participate in flag-level competitions and celebrations with high quality, create a culture of "scholarly and pen-and-ink campus", accelerate the pace of students' all-round development, improve the comprehensive quality of sports and art, and strive to break through the competition records of experts at or above the school level again, thus contributing to the improvement of the overall education quality of the school.

Fourth, the main measures

1, under the guidance of the work focus of the competent department of XXXX education bureau and the spirit of the teaching work conference of XXXX teaching and research section, strengthen leadership and implement strict process management.

2. Strengthen the self-construction of the Academic Affairs Office, improve the level of guidance, enhance service awareness, and intensify guidance and inspection.

3. Do a good job in school-based training, cultivate a qualified team of teachers and promote the all-round development of teaching.

4. Refine daily management to improve teaching quality.

Personal Work Plan 3 Family planning work is a long-term, arduous and significant work. At the same time, it is also a boring and monotonous job. People who have done family planning work have this feeling. Although the family planning work is difficult, it is by no means bad. I personally summed up the following five points to do a good job in family planning:

First of all, be caring.

Love family planning work, we should deeply remember that family planning is a basic national policy of our country, deeply understand the great significance of doing well family planning work in promoting sound and rapid economic development, improving people's living standards and building a well-off society, and realize that our ordinary efforts of family planning workers are in exchange for stabilizing the low birth rate and improving people's living standards. Our work is meaningful, and our work is supreme.

We should love our work and treat our customers with a kind heart. With a sincere heart, to understand them, to care about them, to worry about their urgency, to think about their thoughts, only by truly becoming their bosom friends can they get their understanding, cooperation and support in their work.

Second, persevere.

Family planning has a wide range of work and strong policy, which involves the vital interests of thousands of families and the people. In addition, some people have weak policy concepts and backward birth concepts, which has great resistance to family planning work. Therefore, it is very difficult to work. If there is no persistent determination, once you encounter setbacks and grievances in your work, you will lose your enthusiasm and confidence in your work and it will be difficult to do a good job. Therefore, we should be persistent in our work, not afraid of setbacks and grievances, correctly treat all kinds of unfairness in our work and life, and not complain. I believe that the value of life can also be reflected in ordinary posts. This post is a melting pot. Only in the family planning work conscientiously, diligently, constantly sum up experience, get everyone's approval, refine good steel, and use this steel on the cutting edge.

Third, be careful.

Family planning work is a special work, and all kinds of family planning data are complicated and logical. Therefore, on the one hand, we should pay attention to the materials, make the inner pages accurately and timely according to the requirements, and make the materials accurate, neat and logical, which is also the necessary quality and premise for a family planning worker; On the other hand, be careful when you go to the house, pay attention to the indoor situation when you speak, and judge whether a child was born indoors in the near future by observing the furnishings and supplies in the house. At work, through extensive home visits, visits and other channels (such as running subsistence allowances and registering floating population, etc.). ), a comprehensive, accurate and detailed understanding of birth control of people of childbearing age.

Fourth, be responsible

If you want to do a good job in family planning, you must perform your duties with a high sense of responsibility in strict accordance with the work requirements, so as to do a good job in family planning and make steady progress. Without a sense of responsibility, you will not be careful in your work, and you will often make mistakes. Just be a monk for one day, and the attendance rate doesn't contribute, but you get too much. You will lack initiative in your work, let alone a sense of innovation. Only by consciously observing work discipline and ensuring enough working hours can you reflect your sense of responsibility.

Fifth, be patient.

Family planning work should be patient enough. After all, people of childbearing age have limited concepts, educational level and ideological understanding, and sometimes it is impossible to fully accept family planning-related policies. We should explain the policy carefully and patiently, explain it with emotion and reason, and let them actively implement the family planning policy. At the same time, we should make use of various occasions and opportunities to persistently publicize family planning policies, regulations and preferential policies. So as to improve the awareness rate of family planning policy among people of childbearing age.

Chapter IV Personal Work Plan In the past year, through the joint efforts of all the staff in the marketing department, the popularity of our products has gradually been recognized by customers in Henan market. Good after-sales service and excellent product quality have won unanimous praise from customers, as well as valuable sales experience and some successful customer cases. This is what I think we have done well, but there are still great problems in our work in other aspects. Personal sales work plan analysis is as follows:

One: The following is the sales profile of the company in xx years:

Judging from the above sales performance, our work is not good, which can be said to be a big failure in sales. In Henan market, there are many brands of xx products. Because xx Tianxing entered the Henan market earlier, the price of xx products was chaotic, which caused great pressure for us to open up the market.

Two. Although there are some objective factors, there are also great problems in other practices in the work, mainly in the following aspects.

1) There are too few basic customer visits in sales work. The marketing department began to work in mid-April this year. When I first started working, there were xx recorded customer visits, which were summed up as xx no records, and it took eight months and xx days. Generally speaking, the number of customers visited by three salespeople in a day is xx. Judging from the above figures, our basic work of visiting customers has not been done well.

2) communication is not deep enough. In the process of communicating with customers, salespeople can't clearly convey the situation of our products to customers and understand their real thoughts and intentions; Unable to respond quickly to suggestions made by customers. When conveying product information, we don't know the customer's understanding or acceptance of our products. Luoyang Xunhe Automobile Transportation Co., Ltd. is an obvious example.

3) There is no clear goal and detailed plan for the work. Sales staff have not developed the habit of writing work summaries and plans, and sales work is in a laissez-faire state, which leads to various adverse consequences such as no unified management of sales work, unreasonable distribution of working hours, and chaotic work situation.

4) The development of new business is not enough, the business growth is small, the personal salesman's sense of responsibility and work planning are not strong, and his business ability needs to be improved.

Three. market analysis

There are many brands in Henan xx market now, but mainly those companies. Now our products are first-class products in terms of product quality and function. In terms of price, it sells at a high price. In the process of selling products this year, the most involved problem is the price of products. Several customers lost their orders because of the price problem. In the face of small customers, the price is not too important, but in the face of large purchases, customers are very sensitive to the price of products. In next year's sales work, I think the price of products should fluctuate appropriately, which can promote the sales of sales staff.

In Zhengzhou area, as the xx market first started in Zhengzhou, Zhengzhou market is a very competitive market. Because our company entered the market late, it has no advantage in product popularity and price, and there is great pressure to open up the market in Zhengzhou, so we put the main market in regional cities, where the market competition is relatively less than that in Zhengzhou. With the reduction of external factors and the flexibility of our sales staff, I believe we can do better than before.

The market is good and the situation is grim. The xx market in Henan can be summarized by this sentence. Today, with the rapid development of science and technology, next year will be a promising year. If we don't do a good job in the market and seize this opportunity in the next year, we are likely to lose this opportunity and never have a chance to do this market again.

Four. working face

In next year's work plan, we will focus on the following tasks:

1) Establish a relatively stable sales team that is familiar with the business.

Talent is the most valuable resource of an enterprise, and all sales achievements come from having a good salesperson. Establishing a united and cooperative sales team is the foundation of an enterprise. It is an important task to build a harmonious and lethal team in next year's work.

2) Improve the sales system and establish a clear and systematic business management method.

Sales management is a long-standing problem in enterprises. It is a laissez-faire state for salespeople to go on business trips and meet customers. The purpose of perfecting the sales management system is to let the sales staff play their subjective initiative in their work, have a high sense of responsibility for their work and improve their sense of ownership.

3) Train sales staff to find problems, sum up problems and constantly improve their habits.

The purpose of training salespeople to find and summarize problems is to improve their comprehensive quality, find and summarize problems in their work and put forward their own opinions and suggestions, so as to raise their professional ability to a new level.

4) Establish sales and service outlets in regional cities.

According to a series of problems encountered in this year's business trip, the scheduled customer suddenly changed the itinerary, broke the contract, and the vehicle was not at home, which disrupted the planned itinerary and failed to successfully complete the business trip. Causing a waste of time and money.

5) Sales target

The most basic sales target this year is to have a monthly income statement. According to the sales task issued by the company, the task is divided into month, week and day according to the specific situation; Divide the monthly, weekly and daily sales targets into each salesperson to complete the sales tasks in each time period. And improve sales performance on the basis of completing sales tasks. I think the development of the company next year can not be separated from the overall quality of the employees of the company, and can not be separated from the company's guidelines and team building. Improving execution, establishing an excellent sales team, and having a good working mode and working environment are the keys to work.

The above are my suggestions and views on the immaturity of the 20xx annual sales work plan. Please forgive me if you have any questions.