Teacher Zhao Zhou's "Reading This Way Is Enough" proposes a reading methodology that makes knowledge available to me: the sticky note reading method (RIA).
This seemingly simple method requires only three steps,
R: Read excerpts from the book; I: Restate the knowledge in your own words; A1: Recall your own experiences related to the knowledge. Experience, similar experiences of myself or others; A2: How can I apply it in the future.
It seems like a simple method, but different people reading the same book will produce different results. This process also requires constant and deliberate practice to transform knowledge into your own abilities; constant thinking and direct relationship with yourself.
Teacher Zhao Zhou analyzed the dialogue between Du Lala and her boss Liszt in "Du Lala's Promotion", leaving a serious and responsible attitude to the leader, and summarized the skills of reporting work:
Reporting for decision-making consists of four steps: facts, opinions, suggestions, and predictions.
If you apply the simple 4 steps in your life and work, you need to use your own language to re-understand why these four steps can affect the decisions of others. You also need to combine your past experience, what are the differences between successfully reported cases and unsuccessful reported cases, and what is missing from unsuccessful cases. Then when there is a related work report in the next step, how should I apply it.
(I: Restate the knowledge in your own words.)
Make it your habit to tell "facts and details".
Why? Because describing something with facts and details will give people a "serious and responsible" impression. Just like Liszt commented on Du Lala as "simple and reasonable, professional and powerful" in "Du Lala's Promotion".
When reporting work, is it enough to only use “facts and details”?
Of course it is not enough, because when we only tell others the facts, we only leave a serious and responsible attitude, but we do not have the practical feeling of leaving this work to the other party.
Just telling facts and details is not enough to immediately change other people's actions and decisions. When reporting again, in addition to stating facts and details, you also need to bring your own processed opinions, then give suggestions, and finally make predictions for the suggestions.
Summary: used for decision-making reporting, including four parts: facts, opinions, suggestions (2), predictions (positive and negative).
Among them, there are two conditions for suggestions: (1) The suggestions must be clear and specific, (2) There are at least 2 suggestions;
Predictions also have two conditions: (1) Positive Prediction, (2) negative prediction. That is, I need to predict what will happen after I implement the suggested plan.
The advantage of reporting like this is that the leader can not only see your simplicity and professionalism, but also your "thoroughness" and "reliability". A good report not only lets the boss know that you are serious, but also needs to recognize you. I feel relieved and trust you when I leave this matter to you. So it follows: Facts Opinion = Good Employees, Facts Opinion Recommendations Predictions = Promoted Candidates.
Why does using this 4-step report affect other people’s decisions?
Facts and opinions give people a convincing and serious feeling. Suggestions and predictions will give people a comprehensive and reliable feeling. When there is a person who gives people a convincing and reliable feeling when doing things, it is easy for people to develop a sense of trust.
In "Start with "Why"", it is analyzed that the cortex of our brain is divided into limbic brain, limbic brain and neocortex.
Among them, the limbic brain corresponds to the "why" of our golden circle. They are responsible for our emotions, such as trust and loyalty. At the same time, it is also responsible for all human actions and decision-making processes. The shortcomings are not responsible for language ability.
When we know why we do what we do, we become motivated to act. The formula for reporting in the book is: facts and opinions, describe the details of the matter, describe a problem, analyze your own views on the matter, and this process breaks down the reasons for doing this.
The recommendation prediction has clear action steps and corresponding hypothetical results, which correspond to our "how to do" this thing. These two processes can also correspond to the Golden Circle Law. The Golden Circle Principle is the law of how to inspire others to act.
Describe the overall picture of a thing, pay attention to details, and the essence of the thing. It is best to use data to speak more convincingly, and at the same time give people a serious and professional feeling.
Describe the matter based on facts and details, and draw your own opinions and opinions on the matter.
Reaching this step is a very good stage. From a factual point of view, this is a good employee who is serious and responsible for his work, but it is not enough to influence other people's decisions, because this is just a conclusion, our current situation , if you want to improve, you need to figure out the next step.
Case: The company leader arranged for Little A to do online promotion work. The focus of the work: push more product articles every day, which can increase the number of views, so more customer information will be published, thereby closing transactions.
Xiao A replied: Increasing the number of published articles cannot directly increase the number of customers (views). Because according to the data of the past year, there were 360 ??articles published and 1,000 phone calls from potential customers. However, the data of our competing products is the same 360 ??articles and 2,000 phone calls from potential customers.
The difference between us and them is that we do not follow up on customers in a timely manner when we answer the phone. The timeliness of our follow-up is 70%. The timeliness of following up with customers for competing products is 100%. This is one of the reasons why our customer volume is so low.
We come to our point of view: If we still follow the previous idea (just publish articles), we will still get the same result of low customer volume. Increasing the number of articles published does not directly increase the number of customers.
When reporting a matter using facts, data, comparisons, and details, it gives people a more professional and convincing feeling.
After having your own opinions, give suggestions, which are guiding actions. The requirements are: 1. It must be clear and specific, 2. At least two suggestions must be given. We get opinions through details and facts, and only suggestions can lead to action.
With suggestions, this is just our assumption, but it does not mean that this is the result. If predictions are reported after recommendations, there may be good results, but there may also be negative results. Then we must give positive predictions and negative predictions.
The root cause of the problem is: not answering the phone promptly. It is recommended to improve the timeliness of our customer follow-up, and it is recommended to follow up customer information within 5 minutes.
In the past, part-time staff were responsible for customer follow-up. Because there was no dedicated person dedicated to the post, there were often delays in customer follow-up. It is recommended to change the original part-time position to full-time responsibility for customer follow-up and formulate customer follow-up rules. This improves the timely follow-up of customers, while ensuring the number of articles, and simultaneously maintaining the number of customers to notify them (positive prediction). However, personnel costs will increase due to the increase in transfers of dedicated personnel (negative prediction).
List the time of next use, what things should be reported to the leader, you can use this method, list these actions, post the execution plan in an obvious place, and remind yourself to execute it at any time.
If you speculate this way, this reporting formula is not limited to reporting work. This method can also be used when others ask us for opinions. When department leaders want to get good execution results for their plans, they can also use this method to tell their subordinates why we do what we do (facts and opinions), so that the execution results will be better. It works better than telling the program directly what we recommend (what to do).
Share your own little gains and welcome to discuss together.