Return refund agreement template
Party A: Party B:
Address: Address:
Tel: Tel:
Legal representative:
Through negotiation between Party A and Party B, the following terms of return are reached on the principle of equality, fairness, impartiality and voluntariness:
Article 1: Description of goods
Name of goods:
Specification, model, unit quantity, unit price, amount, tax rate, tax amount, price and tax amount
Article 2: Reasons for returning goods
The materials do not meet Party A's requirements, and Party A cannot be guaranteed to use them smoothly. ..
Article 3: Responsibilities of both parties
(1) Party A's responsibility: return the goods as agreed.
(II) Responsibility of Party B: Refund the paid amount.
If there are any outstanding matters, both parties shall negotiate separately.
Article 4: Entry into force, suspension and termination of the agreement
(1) This Agreement is made in duplicate, with each party holding one copy. It shall come into effect after being signed and approved by both parties, and the effective date shall be subject to the final signature and seal date of both parties. ..
(2) This Agreement shall be terminated on the date of payment.
Article 5: Dispute Resolution Method
All disputes arising from the execution of this Agreement or related to this Agreement shall be settled by both parties through friendly negotiation. If both parties fail to reach an agreement through consultation, they shall submit it to an arbitration institution.
Article 6: The contents of the return agreement and attachments provided by both parties are true, complete and accurate, and they shall bear corresponding legal responsibilities.
Signature of Party A: Signature of Party B:
Seal: seal:
Date: Date:
What does the consumer's right to return goods stipulate?
Consumers' right to return goods clearly stipulates that consumers have the right to return goods within 7 days after receiving them, and there is no need to explain the reasons. However, there are boundaries for unreasonable returns. Goods customized by consumers, fresh and perishable goods, audio-visual products opened by consumers, computer software, delivered newspapers and periodicals are no longer returned unconditionally.
In order to prevent the abuse of the right of unconditional return, the amendment adds a provision that unless otherwise agreed between the consumer and the operator, the freight for goods that have no reason to return shall be borne by the consumer, and the digital goods downloaded online are not applicable to unconditional return.
Consumer's right to return goods means that consumers have the right to apply for goods within a legal and reasonable time limit and unconditionally demand return goods, while operators should unconditionally return goods. It is an extension of consumers' right to know and choose, because consumers have no chance to inspect the goods, and the transaction content is not fully disclosed, which will cause consumers to express their wishes incompletely. It is a special way and method to provide certain protection for consumers in a weak position.
The 7-day unreasonable return rule indicates that the buyer is not satisfied after receiving the goods and has the right to return or exchange them. The contents involved in the return are as follows:
1. If the goods are returned due to quality problems, all postage must be borne by the seller. There is no reason to return the goods within seven days, and the quality problem is defined as damaged or incomplete goods.
2. Return requires complete outer packaging, accessories, tags, etc. Upon receipt of the goods; The purchased goods have been washed, worn, damaged or the logo has been removed, and will not be returned; All pre-ordered or customized special sizes are non-refundable.
3. For the return of goods with non-commodity quality problems, the buyer shall bear the round-trip freight. Special reminder: in order to avoid economic losses caused by the detention of goods, all returns should be sent back by the buyer within the specified time (based on the time shown in the logistics receipt waybill). If the return cannot be sent after the specified time, the buyer and the seller shall negotiate the handling method by themselves. At present, Taobao, Tmall and Newegg are all performing well.
To sum up, China's Consumer Protection Law clearly stipulates that consumers can be allowed to return goods within seven days after purchase if they feel that the goods do not meet their own standards. This is the right of consumers in China, and we should protect everyone's rights.
How to deal with the seller's refusal to refund after receiving the return?
If the seller has not confirmed the refund agreement after receiving the return, the buyer should take the initiative to contact the other party for negotiation. If both parties can't reach an agreement and the refund is in progress, the buyer can upload the unqualified product certificate, the return invoice returned by the buyer and the other party's receipt certificate, or the screenshot of Ali Want Want's chat record that the other party admitted to receiving the goods. After the specified time, click "Ask for customer service intervention" (the introduction of customer service intervention is required for refund) and wait for Taobao customer service to help intervene.
If the transaction is successful, the buyer can click "Complain about Rights Protection" in the purchased treasure within 15 days after the transaction is successful, and upload the above voucher, and Taobao customer service will help with it.
However, if the goods have indeed been used and affect the secondary sales, the buyer still needs to bear the corresponding risks and responsibilities.
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