Chapter 1: Work Summary In February 2022, under the correct leadership of the bank, based on the actual situation of the post, I played the role of personal business consultant of the bank, actively served customers, expanded the marketing business of the bank, successfully completed the work tasks, and achieved certain results and obtained customer satisfaction. The work in February is summarized as follows:
First, study hard to improve business level and work skills.
As a bank personal business consultant, I realize that the continuous development and business innovation of the financial industry put forward higher requirements for bank personal business consultants. I must study hard to improve my business level and work skills to meet the needs of work. To this end, I actively participated in the relevant business training organized by the superior organization, and earnestly studied the banking business operation process, relevant systems, knowledge of capital market, knowledge of bank wealth management products and skills of how to communicate with customers, so that when customers ask about marketing products and other related issues, I can quickly and correctly answer customers' questions, provide customers with suggestions and handling methods, and use my professional knowledge to build a bridge of communication with customers to promote the development of personal business of banks.
Second, be meticulous and strive to provide good service.
As a personal business consultant of a bank, it is necessary to expand the sales of bank wealth management products through excellent service to customers. On the basis of fully mastering the knowledge of banking business and banking products, fully understand the basic situation of customers and strive to do a good job of service according to the characteristics of different customers. Because I have mastered the basic situation of customers and understood their personality characteristics and hobbies, when a bank launches a new product, I will call customers who may be interested in the product at the first time according to the characteristics of the product, so as to provide differentiated and personalized services for customers in marketing work. I am meticulous and strive to do a good job in service, which is not only efficient, but also won a large number of loyal customers for the bank, created considerable economic benefits and won sincere praise from customers.
Third, sincere service and good lobby management.
I sincerely serve and strive to do a good job in lobby management. First, always leave work early, clean up the lobby, tidy up the sofas and chairs in the lobby, and keep the lobby clean and tidy at all times, giving customers a sense of civilization and elegance. The second is to serve customers with a smile, so that customers can feel cordial, happy and satisfied with their voices, feelings and behaviors. I serve every customer well in my daily work, including filling in individual items and consulting matters, and actively establishing good emotional relations with customers. In the process of deposit and withdrawal, some users can't write vouchers, so I take the initiative to help, teaching one by one, several times at a time, until the church.
February passed, although I finished my task and achieved good results, I can't be satisfied with it. In the new month, I will study harder, innovate the working methods and service forms of personal business consultants in banks, strive to create excellent performance and make efforts and contributions to the development of banks.
Chapter II: Summary of Work in February 2022 This month ended so quickly. Looking back on my work this month, I can say that there are many places worth remembering. As an administrative assistant, I have a lot of work to do, but I always think that there is very little work. These little things are gradually solved in my constant work, and my working ability has been greatly improved. That's what society is like. There are many places to exercise people. I believe I can do it well, but all these require my constant efforts. I believe I will do well. With the care and support of the leaders and the enthusiastic help of my colleagues, I constantly strengthened my self-construction, strived to improve my self-cultivation, earnestly performed my post responsibilities, and successfully completed various tasks. To sum up, there are mainly the following six aspects:
First, be strict with yourself and establish a good image. Strictly abide by the rules and regulations of the office, always focus on work and the overall situation. In case of an urgent task, there is no complaint about working overtime. The leader gave the order and will try his best to finish it. Obey the leadership and distribution, attach great importance to every work arranged by the leadership and the office, regardless of size, always do it dutifully and conscientiously, and never care about personal gains and losses, discounts and conditions. Self-examination and self-encouragement, criticism and self-criticism, strict restraint of their words and deeds, every move, set up a good image of office staff.
Second, strengthen study and constantly improve professional quality. Learn from colleagues with an open mind, often use network tools to exchange ideas with colleagues in the same position, and gradually improve yourself. In my work, I always follow the example of leaders and outstanding colleagues, ask questions if I can't learn, learn from each other's strengths, and always maintain a positive attitude of modesty, prudence and diligence, and my comprehensive ability has been significantly improved.
Third, work actively to complete various tasks. For our service industry, all holidays have a great impact on our business. So before the festival comes, everything related to all the work should be ready. According to the arrangement of the leader, do a good job in all kinds of documents, notifications, printing, proofreading and communication; Serving the leaders in an all-round way, asking for instructions and reporting frequently, and trying to be a good staff assistant have played a positive role in the orderly development of the whole office. At the same time, we often go deep into grassroots investigation and study to understand the ideological trends of employees and provide reliable basis for leading scientific decision-making.
Fourth, personnel management. Relatively speaking, our personnel work still needs to be improved. A very serious problem occurred this month, that is, the head office has made a retention plan, that is, "talking to employees", but it has not yet been implemented. Some departments have done it, but they have not done it as required. This shows that this matter has not attracted the attention of managers, and we have not got a good understanding of employees' ideas. So what are we talking about? In recent months, the number of new employees and those who have left is basically the same. This month, more people left than joined. This shows the importance of understanding the ideological work of employees. Among them, the reason why this work has not been completed is that I have not done a good job in supervision, which is the performance of my dereliction of duty. This incident shows that my execution is not strong enough, and I will strengthen this ability in my future work.
Fifth, strengthen the work attitude of paying attention to details, strengthen the ability of language expression and eliminate tension. Paperwork is the key to prudence. For example, I will ponder the next article, but my brain will be short-circuited because of nervousness. This kind of performance is like what xx said: I lack the ability to plan things, and I will be confused when I am anxious. However, she said that this ability is also related to experience. With more experience, you will naturally improve.
Sixth, personal affairs. My enthusiasm is not very high this month. I have done everything the leader asked me to do, and I feel good getting along with my colleagues. I feel more familiar than before. But I found that I didn't have the initial patience to treat people. I was happy when I saw people, but I felt a little fake. I looked for the reason. It may really be because the transition period from school to work is not done well, which leads to work fatigue syndrome. I always feel like a child. There are many things related to the world. Dealing with these things feels very tired and I don't know how to do it well. I am really confused, so I am less and less passionate.
Although I have made some achievements in my work, there are still some problems and shortcomings. In the future, I will, as always, learn from the leaders, carry forward the advantages, overcome the shortcomings, keep pace with the times, make positive progress, and strive to make my professional quality and professional level reach a new level in a relatively short period of time, so as to meet the needs of the rapid development of modern society and better complete the tasks assigned by the leaders. Next, focus on the following aspects:
First, strengthen service awareness, enhance sense of responsibility and pressure, and improve work efficiency and service quality.
Second, take time out, conduct in-depth investigation and study, and strive to master first-hand information to lay a solid foundation for better serving the leaders.
Third, further strengthen business learning. Adhere to the modest and prudent work style, carry forward the spirit of uniting with others and learning modestly, learn modestly from leaders and office colleagues, and constantly improve their own quality.
In the future, I will make persistent efforts, be a ladder, do a good job in logistics, and let leaders and other employees work hard in their posts. Now my work makes me very satisfied, so I will continue to work hard in my work, and I firmly believe that I can do it well. Of course, in many practical situations, I have a lot of things to do. However, a busy life is normal, and I firmly believe that I will go better in the future.
Chapter III: Work summary in February 2022: I joined the company as a probationary employee in October 20xx/KLOC-0, and worked as a receptionist in the administrative department for two months. I gradually adapted to the company's culture and atmosphere, and studied and developed hard in such a harsh environment. Thanks to the patient guidance and help of department managers and colleagues, I became familiar with the receptionist's work and the functions of various departments in the company in a short time, and made some progress in all aspects. Now I will make some progress in this period.
When I first arrived at the company, I served as the administrative front desk of the company. I carefully read the company's employee management manual, participated in the training of new employees, and learned the company's corporate culture, some staffing and job requirements in the whole company's operation, etiquette norms and workflow that employees should pay attention to in their work. Through these materials and training, I have a certain understanding of the company, but also learned the work norms that employees should have.
During my time as the administrative front desk of the company, I mainly engaged in the following work:
1, answer and transfer calls.
2. Send and receive faxes, letters and newspapers.
3. Receive visitors and notify relevant departments.
4. Keep the front desk work area, living room, tea room and meeting room clean and orderly.
5. Complete the affairs assigned by the superior, and cooperate and assist the personnel department in recruitment. The completion of every job is a test of responsibility and working ability.
The work of administrative front desk is very complicated, and analytical thinking is also very important. I often need to judge my priorities. I feel that I haven't done enough in this respect. In the administration department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, humbly asking colleagues and leaders questions that I don't understand, and constantly improving myself, hoping that I can make contributions to the company. Here, I would like to thank the leaders and colleagues of the administrative department for their guidance and help in my entry, and for reminding and correcting my mistakes in my work. In the days to come, I will strive to improve the quality of service, work quickly and efficiently, and make no mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. Strive to satisfy every customer, strengthen etiquette knowledge learning, strengthen communication with all departments of the company, and strive to create a good front desk environment.
During these two months' work, I realized that it is very important to have a harmonious and progressive team. A positive company and leader is the driving force for employees to move forward. If the company gives me such an opportunity, I will cherish it and do my best for the development of the company. I hereby apply to become a regular employee, hoping to become a regular employee of the company. I implore the leaders to give me the opportunity to continue to exercise myself. I will do my job well with humility and full enthusiasm, and provide effective services for the normal development of office work. Looking forward to a bright future with the company.
Chapter IV: The time to sum up the work in February 2022 really flies. In a blink of an eye, February has passed in a hurry. Looking back on a month's work, I always feel very busy, but it is also very fulfilling. Now I will make a simple summary of the work in February.
First, continue to strengthen the cultivation of students' behavior habits and adhere to the Five Banners.
Because some time ago, students in our class deducted points from the five flags of civilization, this month we strengthened the cultivation of students' behavior habits and conscientiously observed the five flags.
First of all, strengthen the training and guidance of class cadres and give full play to their exemplary leading role. At ordinary times, class cadres often hold meetings, carefully analyze the reasons for class deduction, and strengthen the training of the inspection team leader. The team leader will check the students' learning, discipline, health and other aspects to deduct points every day, select civilized students once a week, and give appropriate rewards. Class cadres should also actively take the lead, urge other students to do all the work well, often sum up exchanges and evaluate outstanding groups. In this way, the class atmosphere is obviously improved, the phenomenon of class deduction is reduced, and every student is striving to be a civilized student.
Second, do a good job in the education and guidance of underachievers.
Many students in my class are not only behind in their academic performance. In order to stimulate the enthusiasm of these students, I try my best to find their bright spots, guide them according to the situation, find them with appreciation, and guide them to constantly correct their shortcomings and make progress. At present, these underachievers, who give me a headache, have initially got rid of the bad habit of refusing to finish their homework and are developing in a healthy and civilized direction. Although some students still lack some perseverance, I believe that as long as they grasp it repeatedly, their efforts will always pay off handsomely.
Third, carry out colorful class and team activities to cultivate students' sense of competition and collective honor.
This month, I carried out a series of activities for students in combination with morning meeting class, class team class and xx resource package, which not only enriched students' after-school life, but also educated them in the activities, learned to cherish collective honor and strive to win glory for the group. Just like the reading contest and xx essay activity held this time, I have achieved good results through the joint efforts of all my classmates. Besides, students can practice skipping rope hard. Although we didn't achieve ideal results in this competition, we firmly believe that hard work is the best. Secondly, we don't forget to beautify and update the classroom environment. This month, we also launched a writing competition to show outstanding works among young calligraphers and pen pals. At the same time, we also showed some excellent compositions of students. In such a harmonious and beautiful learning environment, everyone is United and learning motivation is growing.
Fourth, review carefully to meet the exam.
The semester is coming to an end, and there is a tense review stage. During this period, I always pay attention to students' ideological trends, strengthen purposeful education in learning in time, and constantly establish students' learning confidence. Pay attention to the key points and difficulties in the review, especially the underachievers in the class, and persevere. In addition, make full use of the main position of family education and get in touch with parents, so that parents can urge their children to finish their homework every day and sign it carefully. Under the strict supervision of such a home school, students' review homework has made obvious progress.
Over the past month, students have made some progress in both behavior and study, and the learning atmosphere is relatively strong. We will, as always, do all the work well and make unremitting efforts to strive for an advanced and civilized class.
Chapter 5: Summary of Work in February 2022 Time flies, and the sun and the moon fly like a shuttle. In the new year, the employees left by our department have exchanged their silent efforts for the effectiveness of their work. From February to the Spring Festival, the security department experienced the most difficult month in many years. In the case that the department is understaffed and the merged team works overtime, we can see the spirit of brothers working for love and paying for love. In other words, it is their love and dedication that ensures the smooth progress of our work, and it is their contribution that leads to the later harvest. The department will summarize the work in February as follows:
First, focus on security defense to ensure security monitoring.
There are normally xx security personnel in our department, but the department is facing the shortage of personnel, which has been a difficult problem that has plagued the security department for many years. In this case, the department temporarily decided to merge the original X teams into X teams, and each team can only have X staff. In this case, the department borrowed and temporarily transferred three people to supplement the shortage of personnel. By March, this problem can be solved, but the situation can be guaranteed that there is no need for secondment and transfer of personnel. Therefore, the primary problem of this department has emerged, that is, recruiting new personnel as soon as possible to solve the current predicament. The department held a meeting of the department foreman to study the problem of taking off the post at night in the xx post of the department, and the department made a decision to punish the foreman on this matter. In view of this problem, the department has also made a review, mainly involving cooperation with brother departments. After the problem occurred, the department took the method of "learning from each other's strengths to make up for each other's shortcomings" on the basis of ensuring the satisfaction of the night shift staff, and the day shift staff took the method of "moderate compromise" to cooperate with the service department to do the day shift work well. During the Spring Festival holiday, the department adopts the methods of locking the door, locking the back door in front of the normal office and locking the door in the office. If it is enabled in the middle of a holiday, make relevant registration. Strengthen the peripheral inspection, do a good job in the cooperation of the new management of the center, and make good arrangements and cooperation with the total value monitor of the center.
Second, based on their own work, strict quality control.
According to the current needs, the department strictly controls the quality. Reiterating that public security is the first priority of the department's work, the past post has been cancelled together with xx, so the department has intensified its work on the team foreman and selected outstanding personnel as the follow-up reserve force. The department clearly requires the foreman of each class to train the team members in place, paying special attention to labor discipline. While doing a good job in daily public security management, department managers conduct comprehensive inspections on various posts in the park many times a day, record and summarize various existing problems, make effective adjustments, and track the adjustments. In actively cooperating with relevant departments, the department received a notice from the management office to cooperate with the adjustment personnel to meet the VIP reception work on X month and X day. In this reception work, the security office can be described as "painstaking." In the case of insufficient staff in the department, it sent personnel to carry goods and cooperate with the reception arrangements of various departments, but there was still an episode in the middle. When everything was ready for the reception on X day, the department suddenly received a request to temporarily change the reception dinner room. After receiving the temporary notice, the department immediately organized personnel to do the reception work. In the future work, the department will actively and fully cooperate while ensuring its own work. According to statistics, the workload generated by the cooperation between the security department and departments other than public security management has accounted for a considerable proportion of the overall workload of the security department. However, we still do a good job of standardizing service standards, refining service processes and comprehensively improving the quality of the security department based on our own work. However, it is undeniable that the central work and key work of the security department is safety. Due to the new employees' entry, the service awareness of the old employees and the department are still not in place; In the next step, from the moment employees enter the park to the moment employees leave the park after work, employees can accurately grasp what they should do in service, including their own gfd, manners, walking posture, standing posture, sitting posture and even a small greeting. We will refine the training in place to ensure the smooth progress of the work.
Three, found the problem, reiterated the safety labor discipline.
In February, another security theft occurred in this department. According to a complaint from an employee of the center, the administrative department of the center claimed that his personal notebook was stolen in the office area of Building xx, and claimed to have reported the case, asking our department to investigate the matter thoroughly and let our department cooperate with the police in handling the case. After the department cooperated with the police on-site inspection, the central administration department asked for the surveillance video of Building xx and coordinated with the engineering department. Because the video of building xx was not directly connected to the central security monitoring room before, it is more complicated to retrieve the video. Due to various technical reasons such as video storage format, this work has been under in-depth study. The occurrence of such incidents has made our department very passive. Because the xx building belongs to the Central Technology Development Department and the Engineering Operation Department, there are many outsourcing units and complicated personnel, so it is difficult to investigate this work clearly. On X, X, X, the department received an incident of losing a desktop in Building xx. The department is collecting videos and going to the list after checking. , and quickly found out that the cause of the incident was that the center staff had problems in the process of desktop deployment and use, and the staff moved incorrectly. This incident has been found out by the department. The quality inspection team of xx Property Management Co., Ltd. conducted a night inspection at X am on X month. According to the night shift foreman's reaction, the night inspection found that there were problems in the department. The staff on duty in Building xx and Building xx were playing mobile phones at their posts, and the inspectors found them and deducted points accordingly. The occurrence of this kind of incident shows that the employees of this department are negligent in the safety work on duty at night and have not done their duty as security guards. Specific issues await the results of the night inspection notice of the Head Office. At the same time, the department punished the two security guards in the incident, and they issued two penalty sheets of xx yuan and made a written inspection.
Fourth, do a good job in fire control during the Spring Festival.
There are x days off during the Spring Festival. The approach of the holiday means the existence of security risks. Therefore, the pre-holiday center and the property management office conducted two pre-holiday safety inspections, although no problems were found. But all this shows the importance of fire safety work during the festival, and the department has repeatedly emphasized this point at the foreman meeting. Public security and fire fighting should be done simultaneously, and "nip in the bud" should be done well. On the day of the holiday, the department locked the door and sealed it. They went into each office area to investigate potential safety hazards, cut off the power supply of all electrical equipment, and closed the doors and windows. Do a good job in daily floor inspection to ensure safety and no accidents. Do a good job of monthly fire inspection, focusing on the pressure of basic fire fighting equipment (such as ABC dry powder fire extinguisher, carbon dioxide fire extinguisher, etc.) and the operation of indoor fire hydrants. ), fire safety passage (whether the fire safety passage is blocked or not, whether the fire door on the floor is closed normally), fire prevention (whether the electric wires are pulled randomly in the employee post area and whether the electrical appliances are closed).
Verb (short for verb) Problems in the department.
1. The service consciousness of the department staff needs to be strengthened, and the dialogue language needs to be improved.
2. Do a good job in recruiting department employees and organizing training for new employees.
Departmental work plan for June and March
1, continue to pay attention to the department's labor discipline and strengthen inspection.
2. Pay close attention to the new training and make emergency preparations.
3. Do a good job of communication with the safety management of the Central Administration Department.
4, continue to pay special attention to the implementation of safety inspection work, so that the organization is in place, the inspection is in place, and the rectification is in place.
5. Do a good job in the daily maintenance and management of anti-chemical equipment, so as to find, report and eliminate it in time to ensure that the equipment runs trouble-free.
6. Actively respond to the work arrangement of the management office and complete the task of temporary assignment.
7, do a good job of fire equipment inspection, once a month, cooperate with the maintenance unit to do a good job of linkage of fire equipment every quarter.