Corporate etiquette course

In the real society, taking the etiquette norms of enterprises and institutions as the background and the etiquette norms of serving employees as the breakthrough point, this paper expounds the importance of enterprise etiquette training in promoting and serving social and economic construction and its practical significance in building a harmonious society. From the perspective of modern management, this paper attempts to raise the professional image represented by employee etiquette norms to the strategic height of enterprise market expansion, public-private relations, foreign exchanges, business activities, workplace management, information communication and so on. Therefore, we can fully understand the significance of etiquette training and etiquette culture construction in shaping the social image of enterprises and laying the foundation for the establishment of enterprises, so as to further improve the economic and social benefits of enterprises. Ms. Lu Jia, the project leader of corporate etiquette trainer in Ministry of Human Resources and Social Security Vocational Association, proposed that corporate etiquette training has become or will soon become a compulsory course for enterprises to participate in market competition and build their core strength, and it is an important symbol to realize the standardized management level of enterprises.

First, corporate etiquette training teaching staff etiquette training methods

1. The prototype of corporate etiquette trainer's overall podium style encourages expression.

2. The prototype of corporate etiquette trainer's classroom speech act encourages expression.

3. The "trainer's toolbox" in etiquette class:

-explanation, demonstration, interactive stimulation, demonstration taboo, classroom ice breaking, student motivation, role division,

Etiquette common sense stories and analysis of professional habits.

4. Behavior training methods (former Beijing etiquette training regulations);

5. Behavior Training Course (formerly Beijing Etiquette College Training Course).

Second, the basic theories of social psychology and behavioral psychology

1, personal private space ownership;

2. Social conflict and reconciliation of etiquette culture;

3. Service behavior and interpersonal attack;

4. Service consciousness and consciousness;

5. Altruistic behavior and customer service norms;

6. Behavior and attitude in the business environment;

7. Correctly analyze the group influence of professional etiquette behavior.

Third, corporate etiquette management teaching staff instrument image-building learning methods

1, intuitive colors, styles, fabrics and metal primary colors in the instrument image of the trainer;

2. Hairstyle and overall makeup feeling in the trainer's instrument image;

3. The "stage analysis method" of coaches' instrument image learning;

4. Overall appreciation of "global luxury brand identity and culture";

5. Instrument etiquette teachers to attract students:

6. Hands-on ability training with clothes;

7. 1 1 details that affect employees' personal appearance and image;

8. 1 1 details that affect the classroom appearance image of etiquette trainers.

Fourth, corporate etiquette training staff's style of speaking

1, comprehensive "etiquette trainer" to improve language expression course;

2. Language sense and speed (metronome positioning speed training);

3. Carefully choose the theme that "etiquette trainer" should choose in class identification.

4. Challenging projects such as project work, situational dialogue, impromptu speech, role positioning and self-breakthrough;

5. Pronunciation and Putonghua pronunciation begin; How to make piano training songs;

6. Speak the classroom language you should speak;

7. Interactive skills to inspire students to open their mouths.

Five, enterprise etiquette training teaching staff speech norms

1, the success of expression is due to the correct attitude;

2. "Argumentation" is the root of all classroom thinking;

3. "Determination" determines the successful training effect;

4. Make a little progress every day;

5. I am what I think I am;

6. God helps those who help themselves;

7. The belief in happiness.

Sixth, "* * win leadership" etiquette trainer teaching eight levers

1, efficiency lever-six-point priority lesson preparation system

2. Planning lever-the "multi-tree" of enterprise employee training integration

3. Method leverage-follow the golden principle of etiquette teaching in your mind.

4, diagnostic lever-enterprise consulting method is like "road construction principle"

5. Institutional lever-an excellent button to grasp the force.

6. Coach lever-on the "monkey" management in corporate image behavior education

7, communication lever-empathy, * * emotion, transformation, depth, Tai Chi in communication.

8. Crisis leverage-risk reversal in crisis public relations.

Seven, enterprise etiquette training teaching staff etiquette training methods

1. On the essence of stance teaching and the wrong "stance teaching";

2. Analysis of the essentials of sitting posture teaching and the wrong "sitting posture teaching";

3. "Gesture Teaching" analysis of the essence and mistakes of gesture teaching;

4. Discrimination between the essence of salute teaching and the wrong "salute teaching";

5. "Walking Teaching" analysis of the essence and mistakes of walking teaching;

6. Discrimination between the essence of delivery teaching and the wrong "delivery teaching";

7. Analyze the essence of handshake teaching and the wrong "handshake teaching";

8. Analysis of teaching essentials and misunderstandings of "Introduction Teaching":

9. "Guiding learning" analysis of the essentials and mistakes.

Eight, corporate etiquette trainer body coordination management

1, physical control ability is a sign of personal maturity;

2. Cultivating control ability is the key to achieve "self-discipline";

3, etiquette trainer podium self-control ability and coordination ability requirements;

4. It is better to teach by example than by words;

5. Flexibility and coordination of limbs;

6. Theoretical mastery of all joints, muscles, bones and organs of the body (anatomy, nutrition);

7. Understand the physiological changes of students of different ages;

8. The application of "behavior teaching" in different industries and people of different ages.

Case Analysis of Etiquette Training Courses in Various Industries —— Your Etiquette, My Personality —— Etiquette Class Emergencies

1. Training of employees' business expression and analysis of difficulties;

2. Motivation of behavior training;

3. The trainer's solution to the problem of individual classroom slack;

4. Cold treatment in class;

5. Solutions to mobile phone problems;

6. Master the questioning time in class;

7. Master the solution to the problem of silence in classroom questioning time;

8. Standard analysis of common employee norms in enterprises.

Ten, document etiquette and etiquette training course courseware writing classification

1, traditional morality and etiquette culture;

2. Etiquette of addressing and greeting;

3. Business communication and professional ethics;

4. Etiquette in SMS and network communication:

5. The standard format of etiquette training courseware;

6. Reasonable writing and application of 6.PPT

7. Common format of commercial documents;

8. Steps to develop special training courseware for enterprises.

Xi。 Investigation and Analysis of Etiquette Training Market —— Analysis of the Survival Status of Etiquette Training Enterprises

1. etiquette training market analysis and data collected by different research methods;

2. Analyze the audience of key etiquette training;

3. Analyze the establishment steps and operation methods of etiquette training company;

4. How to deal with the reasonable cooperative relationship between teachers;

5. Maintenance and marketing of customer channels;

6. Strive for the second training;

Twelve. Corporate image building and team communication

1, the team of internal trainers is the only way for the course;

2. Be able to cooperate with others in a friendly and successful way;

3. Fly like a flock of geese;

4. Get the welcome and trust of others;

5. Feel the glory and responsibility in the team;

6. Let the curriculum and culture of "team" shine on the basis of etiquette culture.

Thirteen. Course of flower arrangement art accomplishment

1, when flowers are used as gifts;

2. When flowers are used as language;

3. When flowers are used as decorations;

4. Flowers in various countries;

5, the flower of business.

Fourteen, etiquette trainer blackboard writing literacy

1, mastering the standard of soft pen calligraphy-the transformation between French font and human (behavior) form in etiquette teaching

2. Master the standard of hard pen calligraphy-master the main points of blackboard writing in etiquette teaching.

3. blackboard writing and plane calligraphy-the enlightenment of calligraphy aesthetics to etiquette behavior teaching

4. Correct writing and correct personality

Fifteen, the nine tools of leaders

1, Happy Fund

2. The golden form of trainer's influence

3. Manual of Impact Efficiency

Step 4 influence the dream board

5, 53 1 schedule;

6. Summary of teaching materials for teachers and students: "Style of Corporate Etiquette Trainers"

7.EAP- human resource management platform

Sixteen. Summary of digestion and absorption

1. What are the most important concepts and methods I learned in this course?

2. What do I want to change immediately after I finish this course?

3. Re-plan the standard courses of enterprise training;

4. Self-training tracking plan;

5. Team tracking plan after training;

6. Deepen the management plan after training;

7. Students' sharing platform.

Seventeen, oral and thesis defense graduation certificate.

1, trial duration: 15-30 minutes/person.

2, 4000 words paper (the provisions of the election topic).

3. Defense: Questions and arguments of relevant core courses.

4. Qualified personnel shall issue certificates respectively, and the "double-qualification certification" forensics personnel shall follow the registration arrangement.