How to write a telemarketing work report? A work report is a report to the superior authority on the work status, practices, experience and problems of the unit, department and region. Let me take you to see 5 sample essays on the annual work summary report of telemarketing. I hope it can help everyone!
Telemarketing work report 1
Recalling my 20____ year I have been working in the company since __month____ for more than half a year now. The work status is on the right track, and I have a more comprehensive understanding of the anti-counterfeiting labels in the industry I am engaged in. The number of successfully cooperated customers is also accumulated over time. At the same time, every time I successfully cooperate with a customer, it is recognition of my work, and Reflects the value of my work in the position. But overall I still have a lot to improve. The following is the shortcomings of my summary of work this year:
First: Lack of communication skills.
I contact different customers every day and when I communicate with them, my words are not concise enough and my words are more cumbersome. Language organization and expression ability need to be strengthened and improved.
Second: The follow-up services for customers who have cooperated are not in place.
Watching the number of successful customers slowly increase, although there are very few large customers, I still try my best to maintain every customer with good intentions, and achieve the goal of growing from potential customers to For real customers. Although the customer has been signed, I felt that everything was fine before. In fact, this idea is very immature. Later, after several months of work, and Mr. Dai and Manager Hu both held meetings with us, they focused on the maintenance of old customers. The question of good and bad.
I do feel that it is difficult to develop a new customer, but it is actually relatively simple for customers with whom we have successfully cooperated. For example, I have 20 old customers. As long as they are well maintained, they will be able to win in the future. During the process of copying orders, Xiao Zhou of Tongying Anti-Counterfeiting will definitely come to mind immediately. Not only will this continue to create profits for the company, but it will also be a job recognition for yourself. So I have to take a long-term view on this.
Third: Customer reports are not well organized.
For our industry, there are peak seasons and off-seasons. We should make a good report summary for greeting customers during the off-season or when holidays are approaching, but I am not good enough in this regard. It is true that the report is the seed of daily hard work. It accumulates over time and needs to be managed carefully. Otherwise, how can it bear the fruits of victory?
Only through clear reports can the leader know my working status and achievements today, and then provide targeted corrections and guidance. And I also make complete and detailed reports every day. I can also give myself a clear and instructive work summary and future work plan every day. In this way, the work will be more targeted and purposeful, and it will be more effective. Like a fish in water.
Fourth: The number of new customers is small.
The customers I have successfully cooperated with this year mainly found them through telephone sales and online customer service channels, but I actually found very few customers. This is worth thinking about. There are some reasons for this. In order not to miss any customers with strong intentions to contact our company, most of the time was spent on contacting telephone sales customers, while ignoring the intended customers that I contacted.
However, I have not developed many new customers. This should be improved next year and a plan should be made in the second half of the year to allocate my time reasonably. Achieve the right effect.
Fifth: When encountering professional or business knowledge that you don’t understand, you are not good at actively asking leaders for advice, and you fail to absorb what you don’t understand into your own knowledge on the same day.
Based on the above points, I have shown my shortcomings in my work this year. I will improve them in my future work. There is a saying: smart people will not fall down twice in the same place. Second-rate. Of course, everyone wants to be a smart person, so I will not make the same mistake again and strive to do better. I hope that the company leaders and colleagues will supervise me. A person is not afraid of making mistakes, but what he is afraid of is not knowing how to correct them. I will correct my mistakes when I know they are wrong, and turn my shortcomings into my own strengths.
There has been little change in the entire half year of this year. The main job responsibility is telephone sales. As the name implies, sales are sales that conclude transactions over the phone. In the past six months, I have mainly communicated with customers through the Internet and phone calls at the company. At work, it seems that I sit in the office every day and make a few calls or QQ, customer service, etc. to contact customers. This is very simple, but In fact, there is still a lot of workload. I have to deal with different customers every day and leave a very good impression on the customers through my own language at the first time.
In order to make customers more trustful in the quality of our company's products, in addition to the company's quotation, a service is more important. We need to make customers feel that ______ company is a large enterprise with a good service team, and as if they are enjoying the process, transform the business atmosphere into a friendly communication between friends.
And let customers with strong intentions think of cooperation with ______ company at the first time. These are closely related to their hard work, and as a salesperson, they should immediately think of it. Have a very keen sense of customer needs. For customers with strong intentions, in addition to good phone greetings, SMS greetings, and QQ greetings, I also need to have a passion for work that infects customers, so that customers can feel my sincerity from their actions. Then I believe that the number of customers will slowly accumulate.
Telemarketing Work Report 2
It has been nearly half a year since I entered the company. The learning process of these six months is very important to me. During this time, I learned Many new things have been introduced, such as business negotiations, practical application of product knowledge, and harmonious coexistence among colleagues in the new environment. I will now write down some of my thoughts and experiences this week.
Summary:
So far in __ month, I have achieved six orders and completed my initial task goal. Here I would like to thank ____ and ____ for their help. Without their help, this order would not have been obtained so smoothly.
After half a year of telephone sales, I have summarized my little experience:
1. First determine the usage goals of the product, and fully understand it before communicating with the customer. Customers, because I personally believe that you should not call for the sake of making a call, but call to complete an order. We focus on different content for different customers. Just as everyone has a different mentality, most of my generation are arrogant people. Their vanity does not allow them to admit their shortcomings in some aspects in front of others, so they are not interested in health care products. Very repulsive, or they are very healthy and do not need these at all. As the largest consumer group at this moment, we need to change our perspective and start with our parents. We should put filial piety first, so that we can move people with affection.
2. Secondly, there must be correct decision-makers. It also takes a lot of effort to find a real decision-maker at work. When you are not sure whether the person answering the phone is the decision-maker, be careful not to reveal your identity. You can ask from the sidelines who has decision-making authority. To give your phone number and name, this requires my speaking skills. For most people, they will be very enthusiastic to tell you some information when they are not very busy. If they are busy at work, It will be very violent, so it is not easy to talk too much at this time, and hang up the phone immediately after expressing your gratitude.
3. Furthermore, you must have a positive attitude and correct words. Although I usually receive many doubts and even insults, I understand that I must withstand pressure and adjust my personal emotional changes. I must maintain a very enthusiastic and positive attitude when I work every day, and use your enthusiasm to impress others.
4. For intended customers. For intended customers, we need to track them promptly and persistently. Currently, I have 30 clients who I feel interested in. I think what I am doing now is to understand these people, understand the reasons for their wandering, start from the root, and strive to win it in one fell swoop.
5. But after long-term training, I believe that we have to make a choice. For high-performing households, be brave enough to give up. Maybe one person's time can be exchanged for two customers. At the same time, don't be discouraged and have a correct mentality. If you can't sell, it doesn't mean you won't be able to sell forever.
Plan
In the following time, we will continue to maintain the volume of calls every day. My plan in the upcoming last week is to hope that I will make new breakthroughs, improve my eloquence, and learn from the experience of my predecessors.
Try to achieve the goal in full.
Telemarketing Work Report 3
1. Summary of this year’s work
____ year is about to pass. In this nearly year, I have worked hard through , I also gained a little bit. As the end of the year approaches, I feel it is necessary to summarize my work. The purpose is to learn lessons and improve yourself so that you can do a better job and have the confidence and determination to do a better job next year. Below I will give a brief summary of one year's work.
I came to work in the company in October this year and started to set up a sales department at the same time. After entering the company, I continued to learn product knowledge, collect information from the same industry and accumulate market experience. Now I am responsible for prepaid products. Gained an in-depth knowledge and understanding of the stored value card market. Can clearly and fluently respond to various issues raised by customers, accurately grasp customer needs, communicate well with customers, and gradually gain their trust. Therefore, through hard work, we have obtained several successful customer resources, and gradually accumulated some high-quality customers to a certain extent, and have a relatively transparent understanding of the market. While constantly learning product knowledge and accumulating experience, my abilities and professional level have been greatly improved compared to before.
Although I have been engaged in sales-related work before and have certain sales knowledge and experience, there is still a certain distance between outstanding and successful sales management talents. If I don't do my job well, I feel that I am still in the position of a salesperson. The training and guidance of salespersons are not enough, which affects the sales performance of the sales department.
2. Department work summary
In nearly three months, through the joint efforts of all employees in the sales department, we discussed and formulated the sales techniques for each link, the company's products As the core competitive advantage, the company's promotional material "A Letter to Customers" provides suggestions for various media advertisements and puts forward the core statement of "Everything is worry-free and the world is virtuous", so that the visibility of our company's products is gradually recognized by customers in the market. All employees of the department have sorted out more than 5,000 pieces of yellow page information and sent out more than 3,000 company promotional materials. They braved the cold and made strange visits to the tax hall and various office buildings in the high-tech zone to lay the foundation for the upcoming crazy sales season. Ready. In terms of team building, we have formulated detailed sales personnel assessment standards, sales department operating systems, work processes, team culture, etc. This is something I think we have done relatively well, but in other aspects there are still big problems with our approach at work.
Judging from the sales performance of the sales department, our work is not good. It can be said that the sales performance is a complete failure. Although some objective factors exist, there are also big problems with other practices at work, mainly manifested in
1) The most basic customer visits for sales work are too few. The sales department started working in mid-October this year. Since the beginning of the work, there have been 210 recorded customer visit records, plus 230 unrecorded customer visits. In one month, the total number of visits by five sales staff in one day is calculated. The number of customers is 2. From the above figures, we can see that our basic work of visiting customers has not been done well.
2) Communication is not deep enough. In the process of communicating with customers, sales staff cannot clearly convey the situation of our company's products to customers and understand the customers' real thoughts and intentions; they cannot respond quickly to certain suggestions made by customers. When conveying product information without knowing how much customers understand or accept our products, not following up after being rejected is a fatal mistake. There are various undesirable consequences such as unified management, lack of reasonable allocation of working time, and chaotic work situation.
4) The development of new business is not enough, the business growth is small, the sense of responsibility and work planning of individual salesmen are not strong, and the business ability needs to be improved.
3. Market Analysis
Nowadays, there are many brands in the consumer card market, but they are mainly those companies. Now our company’s products are top-notch products in terms of product quality and function. . On the surface, competition among companies is fierce, and the emergence of our company has intensified this competitive war.
But calm down and analyze carefully, our company's core competitiveness, such as the supervision of card issuance funds, the quantity and quality of overseas merchants in Shanxi Province, as well as our company's strong financial strength and high-quality customer resources, are unmatched by other companies.
Telemarketing Work Report 4
Over the past three months, with the help of my colleagues, I have learned a lot in telemarketing. The previous work is summarized as follows:
I still remember that I dared to make my first call after my colleagues had already made many calls. At that time, my hand holding the phone was trembling, and I was still praying that no one would answer the phone. But it didn't go as I expected. The phone was picked up, and I didn't know what I was going to say for a moment: all the words I had thought about at first disappeared, and then I wrote down all the words in my notebook. It'll be fine once you get used to it. Thinking about it now, it was really stupid at that time.
Telemarketing may be the most difficult and challenging of all sales; rejection from others always hurts my self-esteem. But he must cross this threshold. To be honest, at that time, I saw myself as a hero who was "forced" to death. I made many phone calls every day to let myself suffer rejection and learn to endure it. At the beginning, I slowly adapted to it with the help and influence of my master, including the comrades from the Department. Others can do it, why can’t I?
As a salesperson, I feel that I have a heavy burden. work pressure. When faced with the loneliness of leaving one's hometown and working alone, when faced with the frustration of being unable to complete sales tasks, when faced with some unreasonable customers, once the strong will is lost, then one can only escape from the marketing profession or become confused. Live a miserable life. Especially for telemarketing, we make at least fifty calls every day. If there are sixteen working days in a month, we will make 800 calls every month. It can be seen how many times we have to endure rejection. The voice we hear most is "rejection". If we can't motivate ourselves and each other, then we may be gloomy every day, don't want to make a phone call every day, and even look at the phone. It hurts, because no one likes the feeling of rejection.
When pursuing success, you will inevitably encounter various difficulties, twists and turns, blows, and dissatisfaction. There may be a very small number of people in this world who have a smooth life, but most people have experienced failure or are currently experiencing failure, including many successful people. In addition to having firm confidence in the goals you set at the beginning, you must also look back from time to time to check whether your footsteps along the way have deviated from the track and whether you have taken too many detours. If you have gone astray, come back quickly. Revise quickly and summarize and review from time to time to ensure that the direction is always correct. As the saying goes: "A person who does not pursue progress is standing still"!
Looking back at this time, I still have many shortcomings and deficiencies in my work, especially the most obvious ones. The most common thing about me is carelessness. I forgot to address myself several times when sending a fax. I even forgot to bring my shoes to a meeting. In the end, I had to borrow them everywhere. Problems and details of this nature also often happen in life. ; I still can’t face problems independently when making phone calls. I tend to panic when customers encounter problems. I can’t calmly hold my position, so I hand the phone directly to the master or other colleagues. From this point of view, now I didn’t do very well, including calling for follow-up visits. Now, newcomers who have been here for less than a month can face these problems by themselves. I was not successful enough in this regard. I must work hard to change it in the future. This habit cannot be relied on others at all times, but must be solved by yourself! Another point is that work and life cannot be distinguished in daily life. Sometimes the troubles at work will be brought into life, and the unhappy mood in life will sometimes lead to Of course, this is not a good mood for a day, because if you are not in a good mood for a day, it directly determines whether you can get a receipt to repay the day's hard work! Therefore, in daily work and life, while adjusting yourself, you must firmly believe that: Depressed People who find depressed people will become even more depressed. You must find someone who is more successful than yourself and someone who is happier than yourself. His happiness will be contagious and contagious, and you will find strength and confidence.
Make a plan for the future. You can’t never make summaries or set goals as before. That would be like a headless fly dawdling around day by day. There is no goal and one day. I don’t know what kind of results are expected, but I must make it clear here: I will keep at least two customers in one meeting, otherwise if there are eight meetings in a month, I can’t guarantee whether I will be a quality customer if I come with so many customers, and sign the order like that The chance is too small. At least I can enrich myself through my own efforts, set an example for my classmates, give an explanation to my family, and reassure everyone who cares about me. They will think that I am living a good life and it will be ok! < /p>
____ year has become a thing of the past, bravely challenge the success of ____ year, success will definitely favor those who work hard! Absolute truth!
Telemarketing work report 5
The front desk staff will wait for us to explain clearly the company’s units and main businesses. Under normal circumstances, the call will not be transferred to the person in charge. This situation usually occurs in the following situations:
< p> 1. We don’t need you to set up a company, just hang up the phone.2. Oh, we will not participate in the exhibition this year, and then hang up.
3. Our main responsible person is on a business trip and will be back in a month. I can't tell you anything else. Hang up.
4. You are a construction company. Why don’t you send a copy of the materials or send an email. Let's see.
The first two situations often occur. When encountering such calls, ordinary telemarketers feel uncomfortable. The customer will not even say goodbye, and almost tells them not to call in the future. Talking about topics like the phone, even after hanging up the phone, you will start to curse. There is nothing you can do about it. No one has such a good temper. Let's vent. There is still hope for the next phone call. The latter two situations are a hope for our telephone sales, but this is superficial. Hope is impossible. After a month, the exhibition will be over. If you send faxes or emails, they will treat them as garbage.
However, this kind of problem often occurs. I have found several more effective methods. For the main station, when I encounter the first problem, first of all, do not say which unit you are from, and go directly to the booth to take charge. Before doing this, you need to know what exhibitions the customer has participated in and what good things happened in the customer's unit. Generally speaking, the more detailed the understanding, the better. The front desk must know what kind of company our company is. You can tell it is the organizer, understand the recent implementation of your company's booth, and communicate some important things. Speaking of which, the phone can usually be answered. If the front desk is the person in charge of the booth, or he knows about it, then you can tell him that they were satisfied with last year's exhibition, and what is the status of this year's participation, and then Ask them whether their booth is a standard booth or a large booth. After learning more about it, make detailed preparations. You must know that large exhibition stands are our main customers. If the front desk transfers the call, be sure to ask the name of the person in charge of the exhibition and which department it belongs to before the front desk transfers the call. This is very important. If you don't ask, don't worry, everything will be fine once the call is transferred.
The second question is usually when the accuracy of customer calls is not high. This is a common problem. If more than five consecutive calls are like this, then put down the phone and adjust for 5 minutes. , look at the information or stand up and move around to adjust. Regarding this issue, I still need to grasp the customer's information and communicate with my colleagues to see if they will participate in the exhibition. Some colleagues are more knowledgeable than me. It will be good for me to learn more humbly. Don't hang up the phone immediately if the customer says you don't want to attend the exhibition. Be thick-skinned and still thicker. Ask the customer a few questions. Ask what exhibitions you participated in last year. Which exhibitions will you attend this year? There are more participants in that place this year. Do you have any exhibition plans next year and when will you come out to participate in the exhibition? But remember, if you are not the main person, don’t continue the conversation. After a simple communication, hang up the phone politely. If it is a big customer, then communicate through other channels and find the main person in charge, there is hope.
The third question is, this kind of reception desk is really good. They will not reject you, but will always hang on to you. In fact, most sales calls will not be called after a month. , because the exhibition is over or there is no time to help customers design the booth. The worst thing they can do is tell you a month later that our manager is out now and we don’t know when he will come back. He is tired. Do we still need to make a call? Many people will ask themselves.
Even if I beat him, he would be dealt with hastily by the manager. If we don’t fight, there will be no hope. Thinking of the "chicken ribs" that Cao Cao mentioned, let's fight. Competition in today's society is much more terrifying than in Cao Cao's time. But what method is effective? Everyone, use your own thoughts to deal with it. Different questions have different answers, but only one is constant. In telemarketing, every phone call is a hope!
The fourth question is something that every telephone salesperson likes to hear, because you can tell the manager that the customer asked me to send a fax today. Occasionally, you will see the manager nodding with satisfaction. Friends, this is an illusion. What? Is this situation an illusion? 1. He doesn’t know the name of your company (on the phone, you usually say the name of your company once, and 90% of new customers don’t remember the name, but they know what you do). 2. No more than five sentences should be communicated on the phone. 3. He didn’t say whether they needed it or not. If the situation is the opposite, be happy, my friend, as this is the result of your hard work or good luck, but remember, this is just the beginning.
Okay, let’s talk about what is needed for further communication. Yes, remember, customers will not hand over their booth to a company that is not skilled in business, and you represent the company, Remember all the processes carefully. Your purpose is to provide customers with the best value for their money. Communicate what customers need and communicate well with the design department. But remember, there is a saying that "adding more than necessary". Don't make this mistake. The more you do, the better you will not get. This kind of responsibility is thankless.
For business, I had a phone call with the manager. Oh my god, tight Li, it is like this for every newcomer. Jin Li treats the other person as a minister of life and death. Whatever he said was kept in mind. But sometimes you also have to be able to distinguish the irrelevant words of your guests. Make good use of your own abilities, generally call sales at exhibitions, and get customers who want to see the booths we designed for their companies. We collect here, their company websites, including a little bit of news, which is also helpful. Leave it to the design department and remember, the design done by our company will always be the best.
Love your job, your team, and your company.
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