The translators brought by customers are also customers. Out of respect for others, we should communicate through translation. Besides, translation can often play a very important role. Don't offend him, or your conversation will be problematic. Of course, you can occasionally say a word or two of welcome in Japanese, pay attention to the scale, and stop here. When riding, please let the guests have a rest by themselves. If the general guests are interested, they will ask some general questions about the surrounding area. Answer whatever he asks.
Matters needing attention in receiving Japanese customers. Most Japanese believe in Shinto and Buddhism. They don't like purple and think it is a sad color. Most taboo green, think green is an ominous color. It is also taboo for three people to "take pictures" together. They think it is an unfortunate omen to be caught between people on the left and right. Japanese taboo lotus, think lotus is a funeral flower. Camellia and pale yellow and white flowers are forbidden when visiting patients. Japanese people are reluctant to accept things or gifts with chrysanthemums or chrysanthemum patterns, because it is a symbol of the royal family. Japanese people like pine, bamboo, plum, duck, turtle and so on.
Japanese people have many language taboos, such as "bitterness" and "death", and even some homophonic words are taboo. For example, the number "4" is pronounced like death, and the pronunciation of "42" is a dead verb, so hospitals generally do not set rooms and beds for 4 and 42. Users are also forbidden to use "42" on their phones, and prisons generally do not have cell 4. "13" is also a taboo number. Many hotels do not have "13" floors and "13" rooms, and Haneda Airport does not have "13" apron. In wedding and other festive occasions, it is forbidden to say unlucky words such as going, returning, returning, leaving, breaking, thin, cold, shallow, ruined, heavy, repeated, broken and broken. When a store opens and a new store is completed, it is forbidden to speak fireworks, collapse, collapse, distortion, damage, decay and fire-related language. Don't talk about people's physical defects in conversation, and don't say words such as big, short, fat, bald, pockmarked, blind, deaf and dumb. , but the disabled are called physical disabilities, the blind are called eyes are not free, and the deaf are called ears are not free.
Japan is known as a disciplined society, and people's behavior is restricted by certain norms. In formal social occasions, men and women must wear suits and dresses to avoid disheveled clothes, disorientation and loud noises. When communicating, there is a rule of folding letters and putting stamps on them. For example, sending a condolence letter instead of using a double envelope is considered a double disaster. Don't post stamps sent to love letters backwards, otherwise it means breaking up. There are also many taboos in the Japanese diet: generally, they don't eat fat meat and pig offal, and some people don't eat mutton and duck; When entertaining guests, it is forbidden to fill the rice too full, nor to fill it with a spoon and a bowl; Taboo guests eat a bowl is enough, only eating a bowl is considered as a symbol of no chance; Don't tidy your clothes or touch your hair when eating, because it is unsanitary and impolite; Japanese people should avoid putting chopsticks on the plate when using chopsticks. In Japan, when greeting the waiter, you have to raise your arms, palm down and swing your fingers so that the waiter will understand. During the negotiation, the Japanese form an "O" shape with their thumb and forefinger. If you nod, the Japanese will think that you will give him a sum of cash. In Japan, scratching the scalp with your hands is a sign of anger and dissatisfaction.
Japanese people usually bow when they meet. Generally, people bow to each other at 30 degrees and 45 degrees, and the depth of bowing and bending is different, indicating different meanings. The lowest and most polite bow is called "the most salute". When a man bows, his hands naturally hang down on both sides of his clothes and trousers; When showing respect for each other, people usually put their left hand on their right hand and bow in front of it, especially women.
In international communication, Japanese people are also used to shaking hands, especially young people or people who have more contact with Europeans and Americans have begun to have the habit of shaking hands when they meet.
In Japan, business cards are widely used, especially for businessmen, who have the habit of exchanging business cards when they meet for the first time. It is considered polite to exchange business cards with the junior or younger party first. When submitting a business card, point to the other party. Business cards are written as "name thorns" in Japanese, and most of the business cards used by women are smaller than those used by men.
Japanese people are very particular about sitting posture. In the company, the Japanese all sit in chairs, but at home, the Japanese still maintain the traditional habit of sitting on tatami. The correct sitting posture of tatami is called "front seat", which means kneeling on the ground with your knees together and your hips pressed on your heels. Easy sitting posture includes "sitting cross-legged" and "sitting sideways": "sitting cross-legged" refers to a male sitting posture with feet crossed forward and hips on the ground; "Sitting sideways" means that the legs are slightly sideways and the body does not press the feet. This is often a sitting posture of women. Nowadays, the younger generation who don't sit on tatami is gradually increasing.
Japanese treat people seriously, with high efficiency, showing strong discipline and self-control. Appointments are always punctual and seldom late.
Japanese people don't like tit-for-tat words and deeds and impatient style, and regard being good at controlling their behavior as a virtue. They advocate keeping a low profile, avoiding staring at each other when speaking, and bowing to show modesty and education. In social activities, Japanese people like to use self-deprecating language, such as "please take care of more" and "tea is not good and care is not good", and they often use self-deprecating language when speaking.
In daily life, Japanese people are modest and polite, and there are few quarrels between colleagues and pedestrians. Don't tell the Japanese what to do when you are talking, and don't interrupt others when they are talking. When talking to more than three people, be careful not to ignore most people. During the conversation, don't ask the Japanese about their age, marital status, salary and income. Don't use the words "old" and "old man" to address elderly men and women. The older people are, the more taboo they are. It's best to talk less in public. Taking the subway or bus in Japan, it is rare to see the phenomenon of talking loudly when no one is watching. Don't visit Japanese families unless you make an appointment in advance.
According to Japanese custom, drinking is an important etiquette. After the host pours wine for him, the guest should immediately pick up the bottle and pour wine for the host. Only by pouring wine to each other can we show the equality and friendship between the host and the guest. When pouring tea, the Japanese polite habit is to pour it to 80% full to show the most respect to the guests.
The Japanese choose some meaningful years to celebrate the birthday of the elderly. For example, 6 1 year-old means "hijri", and 60 years later it means 1 year-old, rejuvenating; 7O years old is "ancient"; 77 years old is "Happy Birthday"; 88 years old is "Mi Shou", and the Chinese character "Mi" can be disassembled to become 88; The 99-year-old is called "hundred years old" because the word "white" has a horizontal line, making it "hundred".
Precautions for Receiving Japanese Customers 3 1, Precautions for Receiving Japanese Customers
(1) Dress: Japan is famous for its disciplined society. In formal social occasions, both men and women must wear suits and dresses to avoid disheveled clothes, disorientation and loud noises.
(2) Etiquette: Japanese people usually bow when they meet. Generally, everyone bows 30 degrees and 45 degrees. In Japan, when we first met, we had the habit of exchanging business cards with each other. The exchange of business cards is mainly based on the low status or young party. When handing a business card to the other party, it is generally from the high-ranking and elderly party to exchange business cards casually, which is also considered by the Japanese as a faux pas.
2. Eating habits of Japanese customers
(1) Japanese people generally don't eat fat meat and pig offal, and some people don't eat mutton and ducks.
(2) When entertaining guests, it is forbidden to fill too much rice;
(3) Don't arrange clothes or touch or arrange hair with your hands when eating;
(4) Drinking is an important etiquette of Japanese people, and the equality and friendship between host and guest can only be expressed by pouring wine to each other. When pouring tea, the Japanese polite habit is to pour it to 80% full to show the most respect to the guests.
3. What gifts do Japanese customers like?
(1) Tea is popular in Japan, so tea set is the first choice, and it is best to have a relationship with the other company, and you can send it with a wish;
(2) Calligraphy and painting can be presented to customers as calligraphy or traditional Chinese painting, with mutual benefit as the main content;
(3) Root carving, which represents the symbol of the other company and its own company with the art of root carving, indicating long-term cooperation;
(4) Ceramic tableware, Japanese customers have different feelings about tableware, so you can send some Chinese-style tableware.
Note: Gifts for Japanese people must be beautifully packaged, but it is best not to use green and purple. They think that green is unlucky and purple is unreliable. When giving gifts to the Japanese, put your fingers together and send them by hand. When giving gifts, be sure to avoid letting the other party pick them up. You should get close to the person who receives the gift, so that they can receive the gift easily. Japanese like brand-name goods, but it doesn't mean they need to be expensive, even if it's just a small handkerchief bought in a brand-name shopping mall. Avoid sending combs. In Japanese, comb is homophonic with "bitter death".