To improve our service quality, we should first pay attention to the training and improvement of our service language and service skills, and give our guests a good impression and feeling. In order to make our customers have a good impression and feeling, our waiters are required to base themselves on their duties, pay attention to details, start with small things, serve with heart, be affectionate and righteous, and wholeheartedly reflect the integrity of ticketing services for customers. They should be anxious about their own needs and take every little request seriously. Meet the reasonable needs of guests, truly embody the service tenet and concept of "customer first", provide customers with error-free service, constantly improve and improve the service quality, achieve the satisfaction of guests 100%, and make guests satisfied with our ticketing service and feel at home.
To improve customer satisfaction, while improving service quality, we must first understand customers' expectations and needs, which requires us to understand and approach customers attentively, understand them from our service consciousness, provide a strong basis for our service, and facilitate us to provide customers with more personalized and value-added services, so as to give customers an unexpected surprise and make them feel value for money in the whole service process. The most important thing is to give them the greatest spiritual satisfaction, which is worth spending again. Through our professional image and thoughtful service, customers feel at home, which invisibly enhances the good image of our ticketing.
Finally, let our employees in Shun 'anda win customers' satisfaction with high-quality service, and at the same time let ticketing win both economic and social benefits.
< 2 > Main courses of flight attendant major
1. crew knowledge courses: airport air transport service and management, civil aviation passenger and cargo transport, cabin facilities and services, aviation service etiquette, aviation law, introduction to civil aviation, China route geography, civil aviation service psychology, crew English, aircraft take-off and landing principles, cabin safety management, etc.
2. Cultural enhancement courses: College Chinese, College English, Broadcasting and Hosting, Dance and Body Training, Makeup Artist and Image Design, Cross-cultural Communication (English)
3. Practical link category: radio and television column hosting and performing arts practice; Public service advertisement shooting; Domestic stewardess competition; Internship in airlines, star-rated hotels and international cruise ships; Professional art competitions, etc.
(3) What are the main courses for flight attendants?
Hello, classmate:
1. The most important course for flight attendants is physical class, and physical quality is the first intuitive impression left to teachers.
In the content of fitness classes, it will involve the correction of students' bodies, because some students will have many physical problems, such as hunchback, chest hugging, shrugging, neck leaning forward, O-legs, X-legs, etc., which need to be practiced and corrected by taking fitness classes and using some correction methods.
(1) For example, when we practice standing posture, we will practice with the help of the wall, with our backs against the wall and our feet close to the wall. At this time, our body is a straight line from the side, which is the physical effect we want students to present;
(2) In addition, we will also use the method of writing books on the top of our heads, so that students whose necks are prone to lean forward and lean back can always put their heads in the right position, so that the books on their heads will not fall off.
(3) Another way is to put a piece of paper in the middle of students' knees after their legs are together, so that students can keep their legs tight at any time. The paper can't be dropped. This method can also correct O-legs. We will also learn walking posture, sitting posture and standing posture, which are all behaviors involved in the flight attendant memory art test, and also to leave a good first impression on the teacher.
These are some courses that flight attendants will learn. Of course, the learning process will involve a lot of related knowledge and exercises. Let's look forward to it ~
The boss wants to ask what courses and contents flight attendants learn?
I wonder if it's all the same. I know there are three kinds of flight attendant courses in Xinghua Media, one is professional flight attendant courses, the other is cultural upgrading courses, including English, folk culture, broadcast hosting and makeup, and the other is practical courses, such as flight attendant competitions.
Let's see what others say.
What courses are there to learn flight attendants?
Hello, classmate:
1. The most important course for flight attendants is physical class, and physical quality is the first intuitive impression left to teachers.
In the content of fitness classes, it will involve the correction of students' bodies, because some students will have many physical problems, such as hunchback, chest hugging, shrugging, neck leaning forward, O-legs, X-legs, etc., which need to be practiced and corrected by taking fitness classes and using some correction methods.
(1) For example, when we practice standing posture, we will practice with the help of the wall, with our backs against the wall and our feet close to the wall. At this time, our body is a straight line from the side, which is the physical effect we want students to present;
(2) In addition, we will also use the method of writing books on the top of our heads, so that students whose necks are prone to lean forward and lean back can always put their heads in the right position, so that the books on their heads will not fall off.
(3) Another way is to put a piece of paper in the middle of students' knees after their legs are together, so that students can keep their legs tight at any time. The paper can't be dropped. This method can also correct O-legs. We will also learn walking posture, sitting posture and standing posture, which are all behaviors involved in the flight attendant memory art test, and also to leave a good first impression on the teacher.
Image source network intrusion and deletion
These are some courses that flight attendants will learn. Of course, the learning process will involve a lot of related knowledge and exercises. Let's look forward to it ~
What classes does the flight attendant take?
Civil aviation overview, civil aviation English, flight attendant service etiquette, physique, sports, broadcasting, swimming, etc. Generally speaking, it is civil aviation notice knowledge, daily aviation service and etiquette, etc.
What courses do you need to take to learn flight attendants?
Public course: complexity
* * * theory and the important thought of "three systems and one representative", college Chinese, college English, computer application foundation, etc.
Professional theory courses:
Civil aviation basic knowledge, flight attendant professional image, flight attendant interview skills, civil aviation law, aviation professional ideological and moral education, civil aviation transportation geography, aviation service language art, civil aviation professional English, aviation service psychology, civil aviation enterprise management, civil aviation marketing, civil aviation flight attendant basic courses, etc.
Skills development courses:
Fitness, dancing, aviation business etiquette, social etiquette, makeup, swimming, fitness, Sanda, cabin service, security training, water rescue, bartending, tea art, golf, taekwondo, hard pen calligraphy, etc.
Characteristic language courses:
English, Cantonese, Korean, Japanese, language enhancement, basic English (French, * * * *, Italian, German optional).
What does the flight attendant major study?
Flight attendant professional course
1. crew knowledge courses: airport air transport service and management, civil aviation passenger and cargo transport, cabin facilities and services, aviation service etiquette, aviation law, introduction to civil aviation, China route geography, civil aviation service psychology, crew English, aircraft take-off and landing principles, cabin safety management, etc.
2. Cultural enhancement courses: College Chinese, College English, Broadcasting and Hosting, Dance and Body Training, Makeup Artist and Image Design, Cross-cultural Communication (English)
3. Practical link category: radio and television column hosting and performing arts practice; Public service advertisement shooting; Domestic stewardess competition; Internship in airlines, star-rated hotels and international cruise ships; Professional art competitions, etc.
"Nine-Year" Flight Attendant Professional Course
In today's society, the highly developed service industry plays an increasingly important role in the national economic structure. The various service products provided by the service industry have greatly enriched modern social life and improved people's quality of life and work. The whole aviation industry itself has also developed into a diversified and compound industry integrating civil aviation management, airport logistics, aviation meteorology, ground service, process scheduling, aviation marketing and ticket sales. High-speed railway passenger transport, which is famous for its efficiency, speed, safety and comfort, represents the future of railway passenger transport. In order to conform to the social development trend and the development demand of the service industry, the Aviation Crew Department follows the educational purpose of "quality+ability", takes employment as the orientation and serves the society as the principle, and takes the development road of combining Industry-University-Research, aiming at cultivating crew members with high ideological and moral quality, standard Putonghua, strong language expression and communication skills, strong English listening and speaking skills, good image temperament, strong affinity and standardized service etiquette skills.
What basic knowledge do flight attendants need to learn?
1. crew courses: airport air transport service and management, civil aviation passenger and cargo transport, cabin facilities and services, aviation service etiquette, aviation law, introduction to civil aviation, China route geography, civil aviation service psychology, crew English, aircraft take-off and landing principles, cabin safety management, etc.
2. Cultural enhancement courses: College Chinese, College English, Broadcasting and Hosting, Dance and Body Training, Makeup Artist and Image Design, Cross-cultural Communication (English)
3. Practical link category: radio and television column hosting and performing arts practice; Public service advertisement shooting; Domestic stewardess competition; Internship in airlines, star-rated hotels and international cruise ships; Professional art competitions, etc.