Problem description:
Etiquette, politeness, the specific meaning of etiquette
Analysis:
Our learning objectives
Your every move affects the impression of the company. Learning etiquette knowledge is beneficial to:
1, improve the personal quality of service personnel;
2. Respect customers better;
3. Create and maintain the overall image of the company;
4. Make the company create better economic and social benefits.
The meaning of etiquette
Politeness: Generally speaking, in interpersonal communication, we show humility and respect to the people we communicate with through words and actions. It focuses on people's quality and cultivation.
Etiquette: usually refers to the customary form in which people show respect and friendship to each other in communication situations. Actually, it is a concrete manifestation of politeness. Its relationship with politeness is that there is no manners without manners; Politeness is bound to be accompanied by certain manners.
Etiquette: refers to the behavior of self-discipline and respect for others in interpersonal communication with certain and established procedures and methods from beginning to end. It is the etiquette and politeness requirements that people should follow in terms of politeness norms and etiquette order in social communication.
Daily work etiquette
I. Telephone etiquette and communication skills
(1) Important first voice: (Say hello, introduce yourself) The voice is clear, pleasant and clear.
(2) Keep a happy mood-facial expressions will affect the change of voice.
(3) Correct posture and clear voice: (Enthusiasm, enthusiasm, smile)-Keep a proper distance between your mouth and the microphone, and properly control the volume, so as not to hear clearly and breed misunderstanding.
(4) Answer quickly and accurately-it is best to answer within three times. There are two or three phones ringing on the desktop at the same time, and long-distance calls are preferred.
(5) Carefully and clearly record-1When, when, who, who, where, what, why and how to deal with it.
(6) Effective telephone communication-respond positively and listen carefully.
(7) Politeness before hanging up: (stop tactfully, suggesting that the other party has a visitor, someone calls himself or a phone call comes in, etc. )-Who hangs up first? Usually, the caller hangs up first and the leader hangs up first.
B, opening and closing etiquette
Whether you are a man or a woman, let the guests or people with higher grades in the same trade pass first, and there is no need to open the door;
When someone comes to visit, the host should go over and lead the way for the guests first.
If you know that this door is difficult to open, you should go up to the guest and explain to him, "This door is heavy, I'd better open it."
If the person walking in front of you is a person with crutches, or sitting in a wheelchair, or his arm is wrapped in plaster, or looks weak and slow, when he is about to pass a door, whether you know this person or not, you should immediately come forward and show your attitude, and then hold the door with your hand to prevent it from closing quickly.
When knocking at the door, you usually tap the middle joint of the index finger and middle finger of your right hand, and then push the door to enter after you get an answer.
C, desk etiquette
It is polite to keep your desk clean.
Do not eat irritating food during working hours, and do not place and collect beverage bottles at will.
Desk placement: computer monitor, mouse, telephone, teacups, small plants.
Only the current working data are put on the desktop; Get ready for your next job before rest; Because you leave your seat temporarily when eating or going to the toilet, you should cover your documents; After work, only computers can be put on the desktop, and documents or materials should be put in drawers or filing cabinets.
D, work walking area etiquette
(A), elevator etiquette
(1) In the order of FIFO.
(2) Take the employee elevator. Managers can take the passenger elevator because of work needs.
(3) When walking with the guests, let the guests (the first lady and children) enter/exit and stand in the elevator facing the elevator door.
(2) Etiquette of going up and down stairs
1, go upstairs, guests and leaders go first.
2, downstairs, guests, leaders.
Introduce etiquette
The etiquette of introduction is generous and decent behavior. The principle of introduction is to introduce from low level to high level; Introduce young people to old people, unmarried people to married people, men to women and locals to foreigners.
Handshake etiquette
A pleasant handshake is firm and powerful, which can show your confidence and enthusiasm, but not too hard and for too long, just a few seconds. If your hands are dirty or cold, or there is water or sweat, it is not suitable to shake hands with others. Just explain why you don't shake hands. Women should take the initiative to shake hands with each other and shake hands without gloves. Besides, don't shake hands with others when chewing gum.
Gfd, male and female employees, has requested
A. During working hours, the gfd standards for female employees are as follows:
Uniform: It must be neatly ironed, and the nameplate should be worn on the left chest. It is forbidden to put many things in your pocket.
Hair: Don't wear short hair over your shoulders, comb it neatly and tie it well. Long hair must be neatly tied into a bun at the back of the head according to the contract issued by the company, and all hair clips and hairpins must be black without any other colors; Prohibition: dyeing hair with strange colors or weird hairstyles.
Make-up: you must keep natural and elegant light makeup, including blush, eye shadow, lipstick and foundation close to skin color, and keep a clean, refreshing and non-greasy face; Prohibition: heavy makeup and avant-garde makeup.
Nails: nails must be clean and tidy, and the length should not exceed 2mm. No: Long or dirty nails and bright nail polish.
Shoes and socks: Employees wearing skirts must wear clean and shiny black leather shoes, and socks must be slender tubes close to skin color. The socks of employees wearing trousers must be short and close to skin color, and employees in catering kitchen and cleaning department can wear rubber shoes or other black non-slip shoes; Prohibition: No socks and dirty shoes.
Accessories: You are only allowed to wear a beautiful, simple and generous watch on your wrist, and cartoon watches are not allowed. The watchband can be made of leather, plastic or metal. Leather or plastic straps must be black or brown, while metal straps must be gold or silver. Only simple rings are allowed to be worn (but no rings are allowed in the kitchen of the catering department), and only a pair of earrings can be worn, but the earrings must be nailed or close to the earlobe. Pendant earrings are not allowed to be worn, chain ornaments and tattoos are not allowed to be worn outside, and employees below the supervisor level are not allowed to bring their mobile phones to work privately; Prohibition: exaggerated and avant-garde ornaments.
Underwear A woman's underwear can't be exposed. For example, when wearing pants and skirts, don't show the outline of * * * obviously, and the shoulder straps of the bra can't be exposed outside the clothes. Wearing pajamas in public places is very indecent and rude.
* * * When wearing a skirt suit, wearing * * is not only the need of etiquette, but also can cover up the defects of the legs and increase the aesthetic feeling of the legs. The color of * * should coordinate with the color of the skirt. Dark socks are suitable for people with thick legs, and light socks are suitable for people with thin legs. Generally do not choose socks with bright colors, obvious grids and patterns. Wear * * *, the hem of the socks can't be exposed. It is indecent and impolite to wear a pair of * * with obvious yarn jumping damage.
Shoes should be in accordance with the principles of comfort, convenience, coordination and elegance. Generally, short people can choose high heels, and high heels can be lower, but not flat heels. Older and fatter women should not choose high-heeled shoes that are too high or too thin.
Short skirts Young women's short skirts can be as short as 3-6 cm above the knee, but not as short as 1/2 of the total thigh length (the opening of China cheongsam should also be in this part); The short skirt of middle-aged and elderly women must be 3 cm below the knee.
Make-up is a courtesy
Some people will ask, "Do you have to wear makeup in the office?" Or someone will say, "I never wear makeup except for important things." There are many different opinions about makeup. However, putting on makeup before going to work every morning is actually one of the etiquette of work. Because at work, even sitting at a desk, you often need to get in touch with others. When you are in contact with others, if someone sees your gloomy face without makeup, you can't be regarded as a complete social person, although you are extremely careful not to let others feel unhappy. Maybe everyone thinks that makeup is an artificial beauty, not natural enough. In fact, the original purpose of makeup is to emphasize the advantages of the face and cover up its shortcomings. It's like cleaning your home when guests visit. Similarly, when you go to work in the company, you must receive the guests with a pleasant face. How can you not decorate it?
Dan Bao Zhuang branch
Office makeup should be natural, but don't misunderstand that "natural" makeup is simple makeup. The focus of natural makeup is how to make the foundation look symmetrical. Because the concealer effect of foundation is very good, if the foundation with the same thickness is applied to the face regardless of angle, light and position, it will not only fail to achieve the cosmetic effect, but will make the face look very flat and cause unnatural effects. Therefore, in order to make your facial expression vivid and natural, after applying the lotion, you should apply a brighter foundation at a higher position such as your nose. Because life is hectic, for the sake of convenience, you can only paint the primer at a higher position on your face, and the rest can be lightly painted or not painted. The popular loose powder is a good choice for light makeup. Usually in the office, eye makeup is unpopular, especially for men over middle age, even a little modification will make them feel disgusted. But if you only use eyeliner to outline the last third to half of the eyeliner, it is not only vivid, but also not easy to be found, making you a beautiful woman with bright eyes in an instant. Note that eyeliner should be drawn between the hair roots of eyelashes, which can make eyelashes look dense and make eyes more flexible. You can choose dark gray or brown eyeliner according to your actual situation this season. If you are sure, other avant-garde eyeliner such as pink blue and fluorescent green are also very good; You can choose a lighter cream eye shadow. Because the cream eye shadow is relatively thick, it can play a very good role in brightening, and will not produce the feeling of heavy powder.
A sense of balance in makeup
You can make appropriate adjustments with the help of blush, so that you can have a healthy and ruddy face, so as not to appear too prominent in your eyes or lipstick and have an unnatural feeling. Blush should be applied thinly and evenly. Blush in professional makeup or light makeup should be applied to the natural redness of the face, and the direction of application should be based on the order of muscle movement.
B, the duty time of male employees, gfd specification is as follows:
Uniforms: you must be neat and ironed, wear a famous brand on the left chest, do not wear a personal tie and bow tie, and do not have too many or conspicuous sundries in your pockets; Prohibition: put more things in your pockets.
Hairstyle: short hair, keep it clean and tidy. Don't: Don't dye your hair in bright colors for weird hair styles.
Face: Pay attention to cleaning the face, be sure to shave regularly, keep the face clean, refreshing and not greasy, and keep your breath fresh. Prohibition: beard and sideburns.
Nails: nails must be clean and tidy, and the length should not exceed 2mm；; Prohibition: long nails or dirty nails.
Shoes and socks: shoes must be clean and shiny black leather shoes, socks must be dark blue, dark gray or black socks, and employees in catering kitchen and cleaning department can wear rubber shoes or other black non-slip shoes; Prohibition: shoes are not clean without socks.
Accessories: You are only allowed to wear a beautiful, simple and generous watch on your left wrist or right wrist. Large watches in cartoon style are not allowed. The watchband can be leather, plastic or metal. Leather or plastic straps must be black or brown, while metal straps must be gold or silver. Only simple rings are allowed (but people in the kitchen of the food and beverage department are not allowed to wear any rings), and employees below the supervisor level are not allowed to bring their mobile phones to work privately. Prohibition: Wear earrings, exaggerated or avant-garde ornaments and leave tattoos.
When handing out cigarettes, open the cigarette packet, pop up a few sticks with the upper part exposed, hand out the whole packet and draw it out by the other party; If you can put it in a cigarette case at home, you can ask the other person to pick it up and wait for the other person to pick it up. Non-smokers, when others pass cigarettes, should wave their hands slightly to show polite refusal, and should not show disgust; Don't force smoking. When a man and a woman greet each other, if they don't know whether the other person smokes, they don't have to hand out cigarettes.
When lighting a cigarette, if several people light it at the same time, the young one should give it to the old one, the man to the woman, and the host to the guest. Remember that a match or lighter cannot light three cigarettes in a row; Older people can light a cigarette first, and then young people can light their own cigarettes with the lit fire; When a man borrows a lamp from a woman, the woman only hands a lighter and does not light it; When a woman borrows a light from a man, regardless of his age, the man strikes a match or lighter, and the woman bends down to strike the light. When others light their own cigarettes, generally speaking, they should thank you softly; Don't hold the cigarette in your mouth when you borrow the fire.
Pay attention to smoking in the non-smoking area when smoking. Don't smoke as soon as you enter a friend's house. After a period of time, the host can take the initiative to propose or politely ask for instructions. Generally, the host won't refuse, but when others don't smoke, try to reduce the number of cigarettes, so as to avoid the resentment caused by excessive secondary smoking and the unsmooth conversation. You should smoke less during the banquet. Chinese banquets usually wait until the fruit bowls are delivered, while western foods wait until coffee time. Try not to smoke while eating. There are women all around. If you want to smoke, please ask the woman's permission first. Don't shake hands with others when smoking.
Behavior etiquette
A courtesy
Respect your boss.
1. On various occasions, smile and greet your boss or colleagues.
2. When meeting with the chairman, general manager and other senior leaders of the company, you should slow down, give way to the outside and nod your head.
3. When you meet a company or colleague, you should take the initiative to say hello. If it is inconvenient to disturb, you can use gestures or nod your head.
4. The boss's criticism should not be explained; Don't criticize or refute the negligence or impropriety of your boss in public.
To enter the boss's special office, you must get permission to sit down. If the boss doesn't please sit down, don't sit down casually, and don't turn over indoor items or read documents.
When the top leaders of the company visit the office or ask questions, the people sitting there should stand up to show their respect.
In and out of the company
1. In and out of the company, you must go through the prescribed employee passage. If you carry a bag or handbag, you should take the initiative to go to the loss prevention officer, open the bag for the loss prevention officer to check, and say "please", and the loss prevention officer should also echo "thank you" after checking. Use gestures to indicate that the inspection is complete or you can leave.
2. During normal working hours, employees are not allowed to wear casual clothes to enter the business area of the company.
B, common etiquette in service work
(1) Greeting ceremony: It is a kind of etiquette for people to greet each other when they meet. Greeting ceremony is a kind of reception etiquette for company service personnel when they come back or go out from the store. Greetings and congratulations are the main languages, and greeting etiquette is divided into the following different greeting ways in daily use:
Greetings from the first meeting. When meeting a guest for the first time, the service staff should say, "Hello, sir (or welcome). I am a service person of XX Company. Can I help you? " Wait a minute.
(3) Response ceremony: refers to the etiquette when talking with guests.
(1) When answering a guest's question, be sure to stand up, stand in a good posture, and don't lean on anything else. Speak in a gentle and patient tone, look at each other and listen attentively to show respect for the guests. When you don't understand the guest's question or entrustment clearly, you should say to the guest, "I'm sorry, sir, would you please say it again?" Or "Excuse me, sir, may I repeat your message?" This can avoid mistakes in service work.
(2) When dealing with service problems for guests, service personnel should be tactful. If the guest's request and some questions are beyond his authority, he should ask for instructions from his superiors and relevant departments in time, and avoid saying some negative words, such as "no", "I can't help it" and "I don't know".
(4) Welcome ceremony: refers to the etiquette of service personnel when welcoming guests.
The receptionist (waiter) should take the initiative to greet the guests and smile. In the process of serving the guests, catering staff should first serve the guests, then attach themselves to the guests, first serve women, and then serve men. Take the initiative to help the old, the weak and the sick.
② When foreign guests and friendly groups come or leave the store, the catering staff should organize managers and waiters to queue up at the door to see them off. Welcome staff should dress neatly, pose correctly, and applaud warmly to make guests feel friendly.
(5) Operation etiquette: mainly refers to the etiquette of service personnel in their daily work.
(1) service personnel should dress neatly in their daily work, pay attention to gfd, behave generously and have a kind attitude. Don't talk loudly, joke or hum a tune during work, and keep the workplace quiet. Catering personnel should knock when entering the guest room. When knocking at the door, be careful not to knock hard or for a long time, but to knock rhythmically. If there is no response after tapping once, tap twice later, open the door gently after the guest agrees, and say to the guest in a gentle tone, "I'm sorry to disturb you", "I'm XX waiter, can I help you now?" Say "thank you, goodbye" to the guests after obtaining their consent.
(6) handshake ceremony: it is the most common etiquette in people's communication. This is the etiquette for people in most countries to meet or say goodbye. When shaking hands, take a step away from the recipient, lean forward slightly, stand at attention with your feet, extend your right hand, put your fingers together, open your thumb upward, shake hands with the recipient, and let go after the ceremony. When the company manager shakes hands with the waiter, he should pay attention to the following questions:
(1) To shake hands with guests, the guests must first reach out and then we reach out and shake hands with them. Just because a guest is an old customer or an acquaintance, you can't shake hands with him regardless of place, time or occasion. This will disturb the guests and cause misunderstanding.
When male guests shake hands, they should hold hands tightly, which can show the depth of friendship, but it should also be moderate. When shaking hands with female guests, be gentle.
In general, when shaking hands, both sides should take off their gloves, and men should also take off their hats. But sometimes this is not the case. For example, distinguished guests and high-ranking ladies can wear gloves to shake hands with others.
(4) When shaking hands, stare at the other person's eyes, nose and mouth, smile, say some greetings and congratulations, and don't look at the third party when shaking hands.
⑤ When seeing off guests, don't cross your hands just because there are many guests and acquaintances. If you make mistakes occasionally, you should shake hands again.
⑥ When you meet a lady or young lady for the first time, you usually bow, bow instead of shaking hands.
D, the specific requirements of etiquette
Manners: refers to the gestures and manners shown by people's behaviors in communication activities, including behaviors in daily life and work.
Correct standing posture
Standing posture: The basic requirements of standing posture are straightness, stretching, standing, standing, graceful lines and full of energy.
Head up, face straight ahead, eyes straight, chin slightly closed, strength straight.
Relax your shoulders, stay level and stand up straight.
(Female) Her arms droop naturally, at both sides of her body, with her right hand resting on her left hand and sticking to her abdomen.
(female) When her legs stand at attention in a V-shape, her knees are close to the soles of her feet and her toes are spaced apart from her fists. When your legs stand at attention in a T-shape, rest your right heel on the left arch.
(Male) Put your hands together, either in front of your abdomen or behind your back.
(male) feet apart, parallel to shoulders.
The center of gravity of the body is placed between the feet.
Correct walking posture.
Walking posture: be careful and work hard.
The correct way:
When walking, raise your head, look straight ahead, naturally hang down your arms, palm inward, and swing back and forth with your body as the center.
Keep your knees straight when you walk, especially when your front foot is on the ground and your back foot is off the ground. Your knees should not bend.
Men's stride should be one and a half feet, and women's stride should be one foot.
When lifting your feet, keep your toes straight ahead and don't tilt.
Walking in a straight line means that the inside of the foot should fall on a straight line.
The arm swings back and forth 30-35 degrees as an axis.
Correct sitting posture
Sitting posture: The basic requirements of sitting posture are dignified, elegant, decent and generous.
1) main points of sitting posture:
Sit behind others;
Sit on the left side of the seat;
Sit quietly;
Put your back near the seat.
Correct sitting posture:
First get close to the seat, stand with your back to the seat, retreat your right leg, confirm the seat with your calf, and then sit down conveniently. If necessary, you can hold the handle of the seat with one hand. After sitting, it accounts for about 3/4 of the chair surface.
If you are wearing a skirt, you should push it forward slightly by hand. The skirt hem should not be fanned east and west, and it is not allowed to tidy up the dress.
2) Points for leaving the seat:
Have priority expression;
When you leave your seat, if someone is next to you, you must signal him with words or actions before you can stand up.
Pay attention to the order;
When you are lower than the other party, you should leave later. When the two sides are in similar positions, they can get up and leave their seats at the same time.
Get up slowly;
When you get up and leave your seat, you'd better move slowly and silently.
Stand still before you go;
When you leave your seat, you should first take a "basic standing posture" and stand well before leaving.
Leave from the left.
3) * * * Lower limbs:
Waiting for death;
Hanging legs and knees;
Stacked legs;
Inclined leg;
Double * * * fork;
Foot adduction;
Protrude and then bend;
Thigh overlapping type.
4) There are different requirements for sitting posture according to the height of the seat: a. Low seat:
Sit down gently, with your hips about 5 cm away from the back of the chair and your back resting on the back of the chair. If you wear high heels and sit in a low seat, your knees will be higher than your waist. At this time, put your legs together so that your knees are parallel and close together. Then tilt your knees to the other side of the conversation. The angle of deflection depends on the height of the seat, but the thigh and upper body form a right angle as the standard. B, higher seats:
Keep your upper body straight and upright, and your thighs can be tilted. The method is to turn your left foot slightly to the right, put your right thigh on your left thigh, and point your toes to the ground, not the sky. C, the seat is not high or low:
Keep your feet to the left as far as possible, so that your thighs and upper body form an angle of more than 90 degrees, and your knees are close together. Then extend your right foot from the outside of your left foot so that the outside of your feet are close together. This is not only elegant, but also quiet and beautiful.
Correct arm posture
1, common gestures:
Fingertips of both hands are facing down, palms are facing inward, and after arms are straightened, they are respectively close to the leg pants line;
After the hands are straightened, they naturally intersect at the lower abdomen, palms inward, one hand is stacked on it, and the other hand is held together.
When your hands are straight, they naturally intersect at the back, palms outward, and hands folded.
2, natural ride:
Keep your body close to the table and your upper body as straight as possible. When you put your hands on the table, you can separate, stack or hug each other.
But don't put your arms up, or put one hand on the table and one hand under the table.
3. Hand over the project:
It is recommended to use both hands. Use your right hand when your hands are inconvenient to use. It is usually considered impolite to use your left hand.
When you give someone an article with words, you must let them face to face;
When handing sharp, edged or other things that are easy to hurt people, don't aim sharp or edged things at each other.
4. Display items:
One is to hold the object above the eyes, which is suitable for people to watch;
The second is to lift the object above the eyes and below the chest, which is suitable for others to see the displayed object clearly.
Correct arm posture
5. Greet others:
Lateral swing: that is, the arm swings laterally outward, and the fingertip points in the direction to be guided or indicated, which is suitable for indicating the direction;
Straight arm type: the arm swings laterally outward, the fingertip points forward, and the arm is raised to shoulder height, which is suitable for indicating the position of the object;
Curved arm type: the arm bends and swings from side to side, and the height of the arm is below the chest, which is suitable for inviting people into the door;
Inclined arm type: the arm is tilted up and down, which is suitable for inviting people to sit down.
In the above four forms, only one arm is used, and the other arm can be hung on one side of the body or carried on the back.
6, shake hands with people:
Pay attention to the order: the honorable person comes out first, that is, the person with high status reaches out first, and the person with low status reaches out later.
Attention: When shaking hands, the strength should be moderate.
Pay attention to the length of time: it usually takes three to five seconds to shake hands with people.
Pay attention to the way of holding hands: first approach each other, extend your right hand, palm inward, and hold most of each other's palms. After the two sides hold hands, you should look into each other's eyes and shake your hands up and down two or three times.
When shaking hands, you should hold out your right hand, not your left. It is impolite to shake hands with gloves on. People take off their gloves and hats before shaking hands. Ladies can make exceptions. When a man and a woman hold hands, they should hold them gently, only the woman's fingers.
E, expression, behavior and etiquette
1, eyes:
Gazing area:
A official gaze area: a triangle with the eyes as the bottom line and the middle of the forehead as the apex angle.
B. social gaze area: an inverted triangle with the eyes as the upper line and the center of the lips as the lower vertex angle.
C. Close gaze area: from eyes to chest.
Use of eyes:
To achieve "scattered soft vision", that is, you should gently shine your eyes on other people's whole faces, instead of focusing on their eyes.
When both sides are silent, we should look away.
Taboos for using eyes:
Gaze and squint.
2. Smile:
First, relax the facial muscles, then make the corners of the mouth slightly upturned evenly, and make the lips slightly bent.
When you laugh, your eyes should be soft and bright, and your eyes should be slightly widened; The eyebrows naturally stretch and rise slightly.
dining etiquette
Do you serve tea or coffee?
1. Prepare cups, coasters, trays, cream, sugar, rags and other utensils. All instruments should be clean and in good condition.
2, regardless of the number of copies, will be sent by tray. Take a rag in your right hand, so that when tea or coffee is spilled on the table, you can wipe it immediately.
Put the tray on the table first, and then give it to the guests. If the reception room is closed, you should knock before you go in. Enter with a smile and a nod.
4. The order of serving tea or coffee: guests are preferred; The higher the position, the first.
5. Pay attention to the action of serving tea or coffee: hold the cup with both hands, from the front or oblique rear of the guest as appropriate. Cream and sugar are convenient for everyone to use.
6. Pick up the tray with both hands, take a step back, bow or say "I'm sorry", then exit and close the door.
B, Chinese etiquette (1)
1, put the napkin on your knee, and don't wipe your face or mouth with the napkin. After dinner, the meal will be
Fold the towel, don't knead it into a ball.
When taking care of others, use chopsticks and spoons.
3. Infected virus carriers should consciously refuse to attend the dinner.
4. Drink soup with a spoon and don't make any noise.
Don't talk to people when you have food in your mouth. Don't leave it on your mouth and face.
Food residue.
6. Cover your mouth with your hand when shaving your teeth. Keep your voice down when coughing, sneezing or yawning.
Cover your head with a handkerchief or napkin and say "sorry" when you turn around.
7. Don't spit when you speak, and don't leave foam around your mouth. Don't talk loudly.
Words, affect others.
B, Chinese etiquette (2)
1, avoid hitting the desktop or dining utensils with chopsticks.
2. Avoid throwing chopsticks or other tableware at the guests across the table.
Don't put chopsticks on the cup, and don't put chopsticks on the rice bowl or plate.
4, taboo chopsticks cross, upside down, one big and one small.
5. Don't wave chopsticks when you speak, and don't use chopsticks as toothpicks.
6. Don't put chopsticks in front of others, and don't stick them deeply into the dish.
7. Don't be picky, and don't let chopsticks swim on the dish. I don't know what to clip.
plate
8. Don't drip soup all the way when cutting vegetables. Don't fill your chopsticks with food, and don't use your mouth.
Suck chopsticks.
B, Chinese etiquette (3)
1, raise a glass with both hands, stare at each other, and then drink it off.
Raise a glass to express gratitude.
2. When touching the cup, the cup should not be higher than the other's cup.
3, respect each other's drinking habits and wishes, not for various reasons.
Force each other to drink.
4, don't smoke, don't throw things on the ground and under the table. carefree
If you break the tableware, you should apologize and pay for it.
5. When you leave your seat after eating, lean your chair inward on the table.