"But how to face the customer's rejection?" In fact, there are only three kinds of refusal: the first is to refuse the salesperson himself, the second is that the customer himself has problems, and the third is that he has no confidence in your company or product.
Rejection is just a habitual reflex action of the customer, unless he buys it after listening to the introduction-unfortunately, this situation is rare. Generally speaking, only by refusing can we know what customers really think, and refusing to deal with it is the best time to import the transaction.
The technique of refusing to deal with it should start with the analysis of Chinese personality. The advantages and disadvantages of China people's personalities are all opportunities to clinch a deal.
China people have a good memory, so you must honor your promise to customers, otherwise, you may never have a chance to clinch a deal.
People in China love beauty, so the first impression made by salespeople is very important.
China people attach importance to feelings, so people should pay attention to communication in sales.
People in China like to make friends, so you should also make friends with your customers-Oh, Xiao Wang is your classmate, and he is my neighbor, so that the relationship can be brought closer immediately.
People in China are used to looking at their faces, and their expressions are written on their faces. You should pay attention to what they say.
China people like to reciprocate, so we must know how to respect each other.
People in China like to be praised, so you should lower everyone's age and raise the price of everything.
China people love face, so you should give your customers face.
China people don't trust others easily, but they believe in those who already believe. Therefore, the most important thing in sales is to gain the trust of customers.
China people are too smart to be taken away by customers' ideas. Who will dominate every link of sales determines whether you can clinch a deal or be rejected by customers.
China people don't like "right away". They are afraid of being the first, knowing but not acting, and they like to talk half the time. Therefore, at the right time, you should know how to make decisions for customers.
China people like Monday morning quarterback, so you should agree with him.
China people don't praise others, you should learn to praise them.
Therefore, the key to objection handling skills is to grasp human nature and understand the real problems behind customer rejection.
In fact, sales skills are something suitable for everyone, and you can't learn something that can be used tomorrow. When you forget your sales skills more and more, your skills will really become more and more proficient.