1. Reasonable adjustment of business hours
Branches can meet the requirements of regulatory authorities and ensure the stable operation of basic financial services and key infrastructure, and arrange the opening and closing time of outlets reasonably and flexibly through flexible scheduling to reduce the number of people on duty.
2. Guide customers to handle online.
Actively guide customers to use online booking, online banking, mobile banking and other service channels through various media to reduce the gathering of customers at outlets.
Report the application for temporary parking in time.
3. In case of any of the following circumstances, the outlets shall report to the local regulatory authorities at the first time and apply for temporary suspension of business:
(1) employees have suspected COVID-19 virus infection or confirmed cases;
(2) Limited to the actual situation of local material supply, logistics and transportation, it is impossible to complete the necessary epidemic prevention and protection articles for the outlets;
(3) It is necessary to suspend business temporarily due to factors such as government epidemic prevention and control requirements or epidemic changes.
Strengthen the prevention and control of epidemic situation at outlets and the safety protection of employees.
4. Strictly disinfect business premises.
Strictly implement the cleaning and disinfection requirements of service facilities such as business premises, counters and self-service machines.
5. Everyone wears masks to work.
Network employees wear masks to work. Post or display suggestive words in eye-catching positions of outlets to remind customers to wear masks and do a good job in epidemic prevention protection. The outlets should be equipped with special trash cans, and the used masks should be stored and treated to prevent secondary pollution.
6. Cash must be disinfected.
Cash payment should be disinfected. Employees should wear gloves when handling cash.
7. Reduce crowd gathering activities
There will be no activities where people gather, such as theme salons at outlets, group worship during the Spring Festival, on-site theme marketing, and centralized customer visits.
8. Promote online conference training.
Do not arrange centralized training, in principle, do not hold on-site meetings, and advocate the use of network methods such as video conference, telephone conference and espace.
9. Reduce employee travel.
In principle, no business trip will be arranged during the epidemic. If the work needs to travel to key epidemic areas, it should be reported to the leading group for epidemic prevention and control of tier-one branches for approval in advance. Pay close attention to the physical condition of employees on business trip and strictly implement the relevant requirements of local health and epidemic prevention departments.
10. Outsourced personnel should take good protection.
All outsourcers stationed in outlets wear masks, and epidemic prevention management and protective articles are equipped according to the standards of outlets. Give priority to ensuring the supply of protective articles at outlets.
1 1. Complete protective equipment.
All tier-one branches shall co-ordinate the supply of epidemic prevention supplies at outlets, raise and dispatch resources through multiple channels, and ensure that protective supplies are distributed to employees at outlets in time and in full.
12. clarify the standard of protective equipment
If you use professional protective masks such as N95, make sure to change them every 3-4 days. If you use medical surgical masks or ordinary masks that meet epidemic prevention standards, make sure to change them every half day. Disposable medical gloves or rubber gloves, disinfectants, thermometers and other protective articles shall be provided in sufficient quantities as required. Do a good job in the health management of employees in outlets.
13 do a good job in epidemic prevention training and consultation
Open EAP employee psychological care line, carry out employee heart-to-heart talks, and do a good job in employee psychological and emotional counseling. Popularize scientific protection knowledge and skills to employees and improve self-protection ability.
Care about the health of employees.
Monitor the health status of employees every day. If employees are found to have respiratory tract infection or fever symptoms, timely arrange home isolation observation or go to designated medical institutions for treatment. For employees suspected of being infected with COVID-19 virus or diagnosed, they should actively assist medical institutions and epidemic prevention departments to make timely diagnosis and treatment, and provide full support and help.
15 rework in different places for on-site observation
If employees returning from other places or epidemic areas need to be isolated or observed at home, they should strictly follow the requirements of the local government and health and epidemic prevention departments.
16 ensure the safety of employees' meals.
Ensure the safety of employees' meals. It is strictly forbidden to purchase live birds in the canteen. Conditional outlets should give priority to catering or food delivery by employees, and tableware and dining places should be fully disinfected. Strengthen the help and assistance to network employees.
17 improve the level of employee security
During the epidemic period, the accidental injury and term life insurance provided to employees of outlets and front-line account managers increased to 6,543,800 yuan per person; Because of COVID-19 virus infection in hospital, 300 yuan subsidy per person per day during hospitalization.
18 implement the commuting subsidy for meals.
During the epidemic period, employees of outlets that are open to the outside world or provide emergency services will be fully subsidized or reimbursed according to relevant standards in terms of dining and commuting.
19 raise the standard of overtime allowance
Employees who work overtime during the Spring Festival shall pay overtime wages in accordance with the relevant provisions of the state, and give temporary work subsidies according to 200 yuan per person per day. Overtime wages and subsidies should be paid to employees in full and on time.
Care about the health and safety of family members
Concerned about the safety and health of employees' families in outlets. If the family members of employees in outlets are infected with COVID-19 or have suspected symptoms, they must arrange for employees to take leave, track the situation and take appropriate measures to offer condolences and help.
Legal basis:
Law of People's Republic of China (PRC) on the Prevention and Control of Infectious Diseases
Article 6 The health administrative department of the State Council is in charge of the prevention and control of infectious diseases and its supervision and management. The health administrative departments of local people's governments at or above the county level shall be responsible for the prevention and control of infectious diseases and their supervision and management within their respective administrative areas. Other departments of the people's governments at or above the county level shall be responsible for the prevention and control of infectious diseases within their respective functions and duties. The prevention and control of infectious diseases in the army shall be handled in accordance with this Law and the relevant provisions of the state, and shall be supervised and managed by the competent health department of the People's Liberation Army of China.
Seventh disease prevention and control institutions at all levels shall undertake the monitoring, prediction, epidemiological investigation and epidemic report of infectious diseases. Medical institutions undertake the prevention and treatment of infectious diseases related to medical treatment and the prevention of infectious diseases in their areas of responsibility. Urban communities and rural grass-roots medical institutions shall, under the guidance of disease prevention and control institutions, undertake the corresponding prevention and control of infectious diseases in urban communities and rural grass-roots units.