Advanced deeds of toll collectors +0
He has extraordinary achievements in his ordinary post, constantly sublimating his thoughts and feelings in his wor
Advanced deeds of toll collectors +0
He has extraordinary achievements in his ordinary post, constantly sublimating his thoughts and feelings in his work experience, and persistently learning theoretical knowledge and professional knowledge as a learning source to enhance his consciousness and arm his mind; Insist on self-cultivation with colleagues and leaders around you as reference; Take daily work as a platform, sublimate ideas and sharpen character. She grew up through tireless study.
Infinite loyalty to the party and the cause has strengthened her determination to take root in the cause of high-speed toll collection, stand on her post and work hard. It is precisely this that inspires her to be never satisfied with her work and study, always be highly responsible for her work, and put her firm political stance in her infinite love for her work.
See the truth in detail!
Every time, before the comrades go to work, when there is no charge, she is always busy. She always felt comfortable after doing too much, so she took the initiative to clean the platform carefully until she had a good feeling, then she sweated and rested in the side pavilion. She is like this. She feels full and happy at work. In work and life, I care about my comrades everywhere. Every day, she keeps difficulties and tiredness to herself and gives convenience and happiness to others. Seeing that other positions were understaffed, she took the initiative to help other colleagues do some work within her power. During the summer rush hour, during the Olympic Games, it happened that my colleague Xiao Wangjiazhong needed to deal with urgent matters, and the station was understaffed, so it was really impossible to deploy. Xiao Wang was in a dilemma and said without hesitation, "Things at home are important. Let me take your place!" " "Xiao Wang said excitedly," You have been working for a whole day ... "But no one knows that her husband just called from the Olympic security front line:" The child is left unattended at home and is not feeling well. Please hurry home and have a look. "She buried her concern for her children and her guilt at home in her heart and went to work again. When Spring Festival travel rush was on duty during the Spring Festival, Li Hongmei saw her shift schedule and thought that she could finally have a Spring Festival reunion dinner with her family this year. But when she looked carefully, Xiao Wang was on duty at the station on New Year's Eve. Thinking that Wang's family will be in Shijiazhuang again and seldom go home, I found the stationmaster on duty and invited him to work. The stationmaster said: "Your child is still young, and her husband works in the army, so it is rare for ordinary family members to get together. "She knows that although this is the first time that the child can go home for the New Year, and she also knows that this is the first time that her husband is not on duty on New Year's Eve, she still made the decision to change shifts with Xiao Wang. After repeated insistence, the stationmaster had to readjust her and Xiao Wang's duty time. She has been working in her class for ten years. Even if something happened at home, she tried her best to overcome it and never took the initiative to change shifts with others. When she saw something at home, she took the initiative to do things for her colleagues and create convenience for them. Sometimes she didn't even want anything at work.
Silent dedication!
Whenever she sees others rushing between various remedial classes for children's education and growth, taking their lovers and children out to play, her heart is full of guilt. Because of her work, she never took a full vacation. Because of her special geographical location and heavy charging task, all the big and small things at home are entrusted to her elderly parents. Her husband is a grassroots leading cadre of the Fourth Armed Police Detachment. He eats and lives with officers and men every day and performs summer security tasks, but he has no time to take care of his family and children. Both husband and wife are full of guilt about their children. So the family hired a long-term nanny to take care of the children's diet and all the housework. But for children, the status of parents in their minds is irreplaceable by anyone, especially when children are sick, they need their mother's company. Because of the particularity of husband and wife's work, they can't stay with their children often, making them feel different from other small partners. Sometimes my husband will complain and tell her half jokingly that "your toll station is more tense than the army"! So she enlightened her husband and said, "You protect our country, defend our country, and we keep the roads open. These are all contributions to our country"! After hearing this, the husband never mentioned overtime again. Due to the special geographical location of the station, all staff members need to stay at the station on duty every holiday and summer. One day in summer, I came to work early in the morning. The nanny at home called the monitoring room and said that the child had a fever of 39.9℃. I don't know why. You should hurry back and take the children to the hospital. You have been crying worse than looking for a mother ... The monitor conveyed the phone number of the nanny, and Hong Min's eyes were shining with tears, so she called her elderly grandmother and entrusted her mother and her. When I arrived at the hospital after a busy day, I couldn't help crying when I saw the sick child. The child said weakly, "Mom, I feel terrible. How did you come back? " ? As a mother, she can't answer the blame in the child's questioning for a while. At this time, she also felt that her responsibilities and obligations were not enough and she owed too much to her children and family. In my work, I always have high standards and strict requirements for myself, and insist on binding myself according to various rules and regulations and work discipline. I have a job in my heart, and I have always held an ideological realm of giving up my family for work and everyone. There have been no major or minor errors caused by work mistakes in recent years. Create a free error rate. Fully affirmed by leaders at all levels.
Since ancient times, loyalty and filial piety are hard to tolerate!
She is a model, a model and an expert at work, but her special job doomed her to be a good wife and mother! As a daughter-in-law, wife and mother, family responsibilities are inevitable, and it is conceivable that you can't go home to cook for several days. Her husband served in the grass-roots units, shouldering special tasks, often unable to go home, and the burden of caring for elderly parents and young children fell on her. Every time I go home, the mess at home and the young children wearing dirty clothes make her feel sad. Of course, there is only one choice between family and work. She chose the latter without hesitation, rooted in the unit and felt at ease in the unit. (During the preparation for the May Day exam this year, she received a phone call from her husband and learned that her father had a sudden cerebral thrombosis and was admitted to the hospital. Seeing the coming and going vehicles and busy colleagues, she wiped the tears from her face, briefly explained a few words to her husband, and then went back to work. Repeated experiences made her feel good. She really felt guilty, ashamed of her parents, and had no time to try again on her knees.
Filial piety; Being ashamed of her family, she didn't take the time to share the burden for the family, and put all the family burdens on her elderly parents and her husband's shoulders. She is ashamed of her daughter. Didn't let her bathe in the warmth of family. After eight years of marriage, she has never taken a vacation to accompany her husband home to see her in-laws. The husband's complaints and the family's incomprehension can only be borne silently. Now that you have lost half, you must get the other half. This is the ideal she pursues, and it is also an invisible motivation in her work.
Beautiful scenery and elegant demeanor.
A good window image needs to be shaped by every high-speed toll collector. The correct appearance, cheerful spirit, skillful business and warm and thoughtful service left a deep impression on the past payers. Above the sentry box, dignified appearance and elegant manners have become a beautiful "landscape" line on the expressway. At work, I always greet passing passengers with a sincere and cordial smile. "Hello, welcome to the expressway, thank you, bon voyage, bon voyage, goodbye" are just a few short civilized words, but they can really reflect her inner quality and cultivation. She has always impressed the passing drivers and passengers with warm words, sincere heart and excellent service. In my ten years' work, I met an unreasonable driver many times in the toll collection, saying that she overcharged his toll, and China goods were treated as big goods and refused to pay, and she kept swearing. Always be temperate, sincere, patient, persuasive, publicize the charging policy, clarify the charging standard, and finally impress the refusal personnel with sincerity, leave with satisfaction, and apologize again and again when leaving. In May, in the early morning 1, a long-distance bus arrived at the toll window. The driver said, "My car has 39 seats, give me a three-type car card." He looked up at the bus and said to the driver, "Your car has 50 seats. According to the regulations, 50-seat cards must be issued. Please cooperate "! The driver changed his gentle attitude and said rudely, "You can take the money to your home. Why are you so stubborn? " ? He swore and said some dirty words, and didn't care too much about the driver's rudeness. He said, "This is your 50-seat car card, please accept it and wish you a safe journey"! Her warm and civilized service attitude and flexible disposal method have been praised by superior leaders.
For ten years, she has been consistent, conscientious and hard-working. Many times by the superior unit as "advanced individual in summer" and "advanced worker of the year". Ten years goes by like water, and only she can truly understand the little things, ups and downs. She always has a sacred sense of responsibility and mission, always maintains a high spirit and devotes herself wholeheartedly to her work. She was so moved that she devoted all her youth to the transportation she loved, without any regrets.
Advanced deeds of toll collectors II
No matter how ordinary flowers can dress up as spring, no matter how ordinary posts can achieve something. Xx, with its love for the charging cause and pursuit of the ideal of life, is creating something extraordinary in a small charging window. She is like a small paving stone, firmly embedded in the avenue of xx Expressway, and performing a wonderful chapter of her own with regretless youth and all her efforts!
There is an excellent employee at the toll station of xx main line of xx Expressway. Every day and night, she infects drivers and passengers in the past with civilized service and sincere smile in the three-foot pavilion, and shows the charm and greatness of touching service with actions again and again. She is xx. Since she entered the profession of toll collector on xx Expressway, she has been sincerely loving this job. Always be alert to yourself, do your own thing, love your own thing, specialize in your own thing, and improve your professional quality; In the simple and repetitive ordinary work, an impassioned life movement was played.
Strong personality, built a stage to display their talents.
In 20xx, xx came to xx Expressway. At that time, she was an ordinary person who knew nothing about the charges. However, with a strong nature, she asked herself from the beginning: since she chose this job, she must do her best! In order to achieve her goal, she carefully honed the skills of filling and issuing cards at work, and practiced smiling, counting, checking and reciting the system, methods and requirements in her spare time; Colleagues were surprised to find that her speed and accuracy are increasing day by day, even better than shine on you's, surpassing several excellent old employees who taught her to charge. Tao Li didn't say anything and went her own way. Thousands of exercises in the cold wind season and thousands of efforts in the hot summer season finally made her succeed. Whether it is the operation of xx or Shandong system, she has reached the level of almost blind typing, and won the first place in the post training competition in 20xx, becoming a veritable charging champion.
It can be said that under a self-demand that is almost harsh on itself, xx has completed the transformation from a layman to a business elite in a very short time.
In the process of charging, xx also summed up and explored a set of its own charging methods, which was vividly named "xx Operation Law"; Colleagues on the station all said, "Watching xx charging is like appreciating art, it looks fast and rhythmic, and it is not chaotic at all." In her own words, "any job has its own fun, and I just found such a special rhythm in the charging work, found happiness in the work, and got promoted in happiness."
Build a bridge to resolve contradictions with intentional communication
Our toll collectors are actually small paving stones on the expressway. No matter whether it is cold air or hot air outside the window, we should send a consistent spring breeze. If it is so simple, it is the working principle of xx service company.
At work, she always regards the difficulties of drivers and passengers as her own difficulties and helps others as her own happiness. She often says: "I am doing an ordinary job. Although there is no scientific content, it is not easy to do simple things well." It is xx's greatest happiness to help every driver and bring convenience and speed to his ordinary work. When some vehicles are stranded at the station due to bad weather, she will send them hot water and food at the first time. Take pains to show the way to the lost driver; Take the initiative to help the driver repair the car and so on.
"Her driveway is the most worry-free driveway." The monitor of Class Two, where xx is located, commented this way. There are few anomalies in the toll lane where xx is located. Her serious attitude, skillful business and sincere smiling face have solved many contradictions invisibly. She always said that it is not easy to trust each other. As long as our work is in place, drivers and passengers will certainly understand.
I remember one day in July of 20xx, an overloaded agricultural vehicle drove into the toll lane of non-green passage, not only refused to pay the toll, but also deliberately made trouble, swearing to find someone to judge, and even blocked the drivers and passengers in the adjacent lane and adjacent lane. Caused a serious traffic jam. At that time, as a counselor, xx immediately stepped forward to assist the monitor, directed the driver to park at the toll plaza, and then patiently and meticulously cooperated with the monitor to do the driver's ideological work. The hot weather in July, coupled with the scorching sun on the road, made the temperature as high as 40 degrees, especially sultry, and the flowing sweat almost soaked their whole bodies. However, in order to prevent the situation from expanding and the contradiction from escalating, she warned herself again and again to be calm and not impatient! No matter what the driver says, no matter what the driver says or doesn't say, always keep a friendly attitude, adhere to the principle of legal expropriation, give up every inch of land and seriously persuade the driver. Finally, after nearly 30 minutes of explanation and persuasion, the driver was finally influenced and paid according to the regulations. When the car started, a piccolo and the driver's embarrassed smiling face gave her the greatest affirmation and understanding of her work. She has encountered many such things. In any case, she has always insisted on handling disputes in a humble way and resolving contradictions in a reasonable way. Over time, some cart drivers who always make things difficult for others will not only stop picking on xx, but also make some jokes and even invite her to taste some fresh fruits from the car, but she politely declined.
When some colleagues complain about drivers and passengers, she always says that we should put ourselves in the driver's shoes and put ourselves in their shoes. As long as we serve attentively and put ourselves in the other's shoes, we will get respect and a kind smile instead of complaining.
The monument of honor is a ladder to inspire people to progress. Since the star rating, xx has got 6 five-star toll collectors, 4 four-star toll collectors 14, and the error-free fee is 558,474,850 yuan. And successively won the honorary titles of advanced individual in xx main toll station in 20xx, advanced individual in management office in 20xx, advanced cadre in 20xx regiment, advanced individual in management office and advanced individual in senior management bureau.
In her ordinary post, xx describes her extraordinary life with dribs and drabs in her life and work. Like a small paving stone, she is firmly embedded in the avenue of xx Expressway, and plays a wonderful chapter of her own on the stage of the toll window with regretless youth and all her efforts!
Advanced deeds of toll collectors 3
Tang Tang, female, Han nationality, secondary school education, toll collector of Taizhou West Toll Station. He joined the company in July 2008 and is currently a member of the Youth League Branch of Taizhou West Toll Station. She always keeps in mind the responsibilities of the League members, strictly abides by the rules of the League members, and keeps in mind that the League members are the party's reserve forces, should inherit the party's advanced nature, and should have noble character and sentiment. I can actively participate in various activities organized by the group, and constantly improve my ability and quality in all aspects through serious study and thinking in the activities.
First, pay attention to ideological study and stand firm in politics.
This comrade loves the motherland, the Party and the work of the Communist Youth League. He has a high political quality and a clear, correct and firm political stance. Pay attention to the study of political theory and professional knowledge, actively participate in the activities of the Youth League branch, do not be absent or late, think seriously, constantly sum up, improve your ideological and political level, learn theory in activities, practice theory in activities, and apply what you have learned. At work, always remember that I am a Communist Youth League member, and I am strict with myself by the standards of excellent Communist Youth League members everywhere. I am law-abiding, virtuous and open-minded, strict with myself, generous with others, kind to others, able to live in harmony with others and helpful. Love their jobs and respect their leaders, unite with colleagues, be diligent and enterprising, and be brave in innovation.
Second, play an exemplary role and help colleagues enthusiastically.
This comrade can resolutely obey the requirements of the station department, actively listen to the opinions of his colleagues, constantly improve his ideological consciousness and work ability, and set an example and exemplary role for a Communist Youth League member. Be strict with yourself in discipline, consciously abide by the rules and regulations of the company and the station, have a strong sense of responsibility, tolerate people and things around you with a broad mind, and help colleagues and drivers. Consciously build a psychological defense line, be honest and self-disciplined, "not because of small evils, not because of small goodness", and pay attention to cultivating their own excellent professional ethics at ordinary times. They are typical model members. In the interaction and getting along with colleagues, unite colleagues and tolerate others. I don't care about personal gains and losses in my work, never argue with my colleagues, work hard, do my best to do my own job, always focus on the overall situation, and stress unity, honesty and principle. Always caring for and helping other employees, being sincere and enthusiastic about others, never avoiding difficulties, actively cooperating with the squad leader to do a good job in team management, obeying the overall situation, and seriously listening to the scheduling and arrangement of the leaders are rare excellent employees who charge fees.
Three, based on their posts, to create a warm image.
In his daily work, this comrade carefully studies the charging policy documents, delves into business knowledge and constantly improves his business skills. 20 13 years business test results ranked first in the station. Since the company launched the charging warm service appraisal activity, she actively responded to the call and seriously cooperated with the trainer to correct the deviation in details such as mental outlook, smiling service, pronunciation and intonation, car-welcoming gesture, standard sitting posture and civilized language, and took pains to find out her own shortcomings by comparing videos. When she found that her smile was not obvious enough, she took the initiative to give up her rest time, stayed at the workstation for several days, bit chopsticks in front of the mirror and practiced sitting on the workbench, often for hours at a time. Her mouth hurts, her face hurts and her legs are numb, but she doesn't complain. Her monitor advised her to have more rest, and she always smiled and shook her head. During the "May Day" last year, her child was ill and her husband worked in other places. Nobody was in charge of the children at that time. This coincides with the peak of free publishing. After careful consideration, she entrusted her child to her mother-in-law and resolutely devoted herself to her work. Her persistence and responsibility for her work deeply infected everyone around her. During 20 13 years, she was elected as "service model" by her colleagues every month and "charging warm service model" by the company for four times. She ranks in the forefront of the station in various assessment indicators, and is rated as a "six excellent" employee of the station. She is an advanced individual of the company and sets an example for all colleagues. Her enthusiastic service image is deeply rooted in the hearts of the people. Her sweet smile, elegant posture and standard movements set an example among her colleagues and left a deep impression on past drivers. She explained to us with actions: dedication and service integrity.
After working for more than five years, this comrade has been strictly demanding himself by the standards of excellent league members, playing a vanguard and exemplary role everywhere, persistently doing a good job of charging enthusiastic service, and striving to grow himself into an excellent league member with advanced thinking, strict discipline and hard work.
Advanced deeds of toll collectors 4
She, gentle and beautiful, is an ordinary toll collector in our Class 3. After more than seven years in the company, she is also an old employee. She is diligent and hard-working, never asks for leave, and arrives late and leaves early. She is not good at words, but she helps others silently. When a new employee encounters unexpected difficulties, she will lend a helping hand and enthusiastically help solve them.
On one occasion, due to computer failure, several cars rushed out of the intersection, and the driver found that he didn't pay the money and turned around to pay the money. When a new employee didn't know how to charge, she took the initiative to teach her how to operate the crossing in time and quickly. She is a good teacher for new employees and a good helper for the monitor. I remember that once an employee was ill and couldn't come to support the class the next day. It happened that the monitor was in a hurry and didn't know what to do. She stood up and said, "I'll go. It's okay." In this way, she worked continuously for 24 hours.
Her husband is a taxi driver. In order to take care of the elderly mother-in-law and young daughter, they hardly touch each other, and it is even more rare for a family to eat together. In order to see his wife, the husband often solicits customers in Anting. When returning to the city, guests will pass the toll station where their wives are located, and occasionally meet the crossing where their wives are located. There is not much verbal communication, just a look at each other. The young daughter also knows the hardships and difficulties of her parents, and never expects her parents to pick her up at the school gate on time like other children's parents. I always walk home silently with my trolley bag. When it gets dark, mom or dad will try to cook something when they come back in a hurry. She never clamored for anything to eat, and she had long been used to this hurried pace and the days when no one was with her on holidays. This is the particularity of her parents' work.
Advanced deeds of toll collectors 5
He, _ _, is tall and simple. He loves life and work more. He is as passionate about his work as summer and others as spring. As an ordinary charge monitor, he did everything sincerely, patiently and enthusiastically in the complicated charge work, and played an exemplary role every time. His professionalism is not only reflected in his daily work, but also when others are in trouble.
Since the school started on February 20 10, 10, he has been sticking to the front line of charging, leading the members of Class 1 to contribute silently in this ordinary post all the year round. He is not afraid of hard work and doesn't care about fame. He is the monitor of the management office where toll booths are set up. In recent years, he has been rated as an advanced individual, an advanced league member, an advanced collective and a trade union activist many times. In addition, he also actively participated in various activities organized by his unit and management office, and achieved certain results. In his daily work and life, we are moved again and again by his hard-working personality, pragmatic and enterprising spirit and consistent dedication.
After work, he actively led the class members to study, constantly improved their professional knowledge and ability, and seriously studied the charging work. Through continuous improvement, all the work of his team is carried out in an orderly way, and the work efficiency is greatly improved. Because he firmly believes that only by constantly learning and constantly improving himself will he not be abandoned by the times. This is not only responsible for himself, but also for his post and his members. "
Pavement toll station is located at the border of _ _ _ _ daming county, which is remote. He left his hometown to work here, and he has no regrets. Years of field work have shaped his indomitable character. From the day shift to the middle shift and then to the night shift, he always keeps a vigilant heart. Even if there are few cars passing by, he often wanders around the toll plaza to observe whether there are any special circumstances at the entrance of the whole station.
I remember not long ago, _ _ found a woman wandering aimlessly. She walked up to her and saw that her clothes were out of date and her hair was unkempt. She asked her questions and answered irrelevant questions. It is preliminarily determined that the woman may be insane. In order to ensure her safety, he took the woman back to the station to rest and patiently asked her personal and family information. Because this woman is extremely confused and knows nothing about family information, it has brought great difficulties to _ _ who wants to help her go home. Therefore, we can only contact the local police station, and the staff of the police station will send it home safely by inquiring about the household registration information.
For _ _, this kind of event is not surprising. He has helped countless people in recent years. He is very warm-hearted in private and takes care of his colleagues in the unit.
Advanced deeds of toll collectors 6
I am a young girl who has just joined the toll collector team for a few days, so I am still unfamiliar with the toll collection business and have not made any sensational achievements in my work. Compared with many colleagues, they stick to their ordinary posts for a long time and dedicate their warm and intimate smiles and words to drivers and passengers from all over the world, which makes me moved and educated! After several days of study, under the careful guidance of the monitor and the old toll collector, I was still nervous at first, and now I can skillfully operate the charging procedure. Now let me sum up my working experience and feelings during this period:
Smile service is the focus of expressway window image and the key to improve window service. The toll collector keeps smiling at work, which is not only a respect for others, but also a beautiful performance of caring and sincerity. I have to deal with all kinds of drivers at work every day. Sometimes you will meet irrational drivers and be dissatisfied with the charging standard. I feel terrible when I make rude remarks and complaints. I have never been scolded like this, but I still have to keep a peaceful mind, sweet smile, excellent service and patiently explain everything to the drivers! So that they can understand our work and cooperate with us. Of course, there were moments that moved me. When some high-quality drivers and passengers pass by, they will see you smiling so sweetly and ask: What happened today? What a sweet smile. These are also affirmation and encouragement for my work.
I remember once when I was working in the green channel, I lost 20 yuan because of carelessness. I was really upset at that time, and I kept thinking about it in my mind. At that moment, I realized that my business level was not enough. I was ashamed of my negligence, so I made up my mind to study hard, improve my business and prevent and reduce mistakes.
With the last lesson, I study hard in the charging work, and ask if I don't understand. Now you can skillfully operate the process. Familiar with the charging nature of various models, so that each car can verify the model, count the money skillfully, find the money carefully, and ask the monitor for help if you don't understand the problem, which effectively reduces the error rate and improves the work efficiency over time.
In my opinion, the toll collector is actually repeating civilized expressions day after day, busy collecting fees and issuing cards. Breathing a lot of automobile exhaust every day, I also smile and welcome colorful and various vehicles, and welcome drivers and passengers who are sent to all corners of the country. Live by singing "Hello", "Goodbye" and "How much I charge you, how much I exchange for you" every day.
In the eyes of outsiders, highway toll collectors have desirable jobs, good working conditions and decent and beautiful scenery, which are enviable and fascinating. As everyone knows, it also has its own hardships and difficulties. Due to the particularity of toll collectors' work, it is decided that they will pay more than they get. The toll station implements semi-military management, has strict organizational discipline, has little freedom during work, and cannot leave the toll station at will or go to the toilet overtime; Furthermore, the toll station is a service window and a window to show the good professional image of the expressway. We are willing to ask for high-quality civilized service, singing, collecting money, civilized language and smiling service!
I know that there is a big gap between me and the efficiency requirements in any aspect, but I will actively cooperate with the monitor, improve my business ability and quality through continuous learning, and be a qualified toll collector with assured leaders and satisfied drivers.