1. Improve the service concept and cherish the professional life
Comrade XX can adhere to the party's line, principles and policies, always be consistent with the party center in thought and action, care about current affairs, earnestly study and faithfully practice Theory of Three Represents, and the scientific concept of development. With a love for his job, he is sincere about the cause of the Agricultural Bank of China and conscientious in his ordinary post. She has a sense of responsibility and mission, can face challenges directly, stand on her post, actively participate in competition, and has the spirit and courage to work hard for the cause of ABC. At the same time, she realized that "what banks sell is services", so she was able to work without fear of hard work, strengthen her confidence, constantly adapt to changes in the environment, change pressure into motivation, change passivity into initiative, strengthen counter service, firmly establish the idea of "prospering my career, declining my career", cherish professional life, take the initiative to meet challenges and constantly overcome difficulties. She can establish a correct world outlook, outlook on life, values, fame and fortune, strive to cultivate good ideological and moral character and professional ethics, constantly improve her own thinking, standardize all her actions, and strive to be a person who is beneficial to the collective and the cause. Being able to actively participate in various activities organized by sub-branches and business departments, he proposed that the counter service should pursue the "four modernizations" service concept of affection, scientificity, skill and hierarchy, and obeyed and served the creation work with his own practical actions, which was well received by the unit leaders. In March 27, the Agricultural Bank of China attended the demonstration post of women organized by the Women's Federation. When other representatives observed the work of ABC, she also demonstrated the operation of business skills and introduced the performance of ABC's products and their agents, which fully demonstrated the enterprising spirit and excellent professional quality of the female workers of ABC. She was able to devote herself to various reforms and business operations of the Agricultural Bank of XX with full work enthusiasm and serious and responsible attitude, obey the work assignment of the unit, strengthen the study of her own business knowledge after changing from cashier position to accounting position, quickly adapt to the new job requirements, earnestly perform her job responsibilities, and contribute her regretless youth to the development of the Agricultural Bank of XX in obscurity in ordinary jobs.
Second, establish brand awareness and strengthen counter service
She can study Theory of Three Represents seriously and practice hard in her study and work. At the same time, we should be more strict with ourselves, always maintain the ideological advancement, and be determined to make progress, serve the motherland and better serve the society, which has played an advanced role as a party activist and established a correct outlook on life, values and world outlook. She can start from the usual, from the dribs and drabs, pay attention to maintaining the good social image of ABC, and has a strong sense of service and a high level of service. We can firmly establish the service concept of "customers are infallible and self-improvement", regard customers as "gods" and "relatives", think about customers' thoughts and worry about customers' urgent needs, and try our best to do a warm, meticulous, patient and thoughtful service to every customer, so as to fully demonstrate the service level that an employee of five outlets should have. Be able to do the customer consultation without shirking, answer patiently and be responsible to the end. At the same time, we can handle every business flexibly, quickly, timely and accurately according to the principle of "from outside to inside" and the specific requirements of customers, never quarrel with customers, insist on using civilized language, provide sign language for special customers, and make customers happy and come back satisfied, which has won unanimous praise from customers. A client once commented on her in the suggestion book; "First-class service, skilled business and elegant quality. Financial elite! "
The job of banks is to deal with people. Banks are in contact with thousands of households and the fundamental interests of depositors. Customers are closely related to ABC. Comrade Li Yaxian often demands himself by the standard of "if I were a depositor". Polite hospitality, warm reception, smile and satisfaction to customers. There are also unique skills in counter service. She often analyzes and ponders customer psychology, distinguishes between different age groups and analyzes depositors' psychology and deposit and withdrawal needs, receives and attracts customers in different ways and attitudes, and serves customers patiently, thoughtfully and meticulously. She knows that customers come to the bank to handle business. In addition to the "courtesy" of high-quality and civilized service, she also hopes that the bank counter staff can improve their work efficiency and shorten their waiting time. After she was transferred to the accounting post, she quickly mastered the operating skills of the accounting post, and her work efficiency continued to improve. Customers all wanted to handle business at her counter. Among the counter tellers, her annual handling business volume is the first of all tellers. Whenever customers praise her for her good service attitude and fast work efficiency. She will smile and say to her customers, "In our Agricultural Bank, every service window is like this." In words and manners, ABC was not only publicized, but also narrowed the distance between ABC and its customers, and polished the brand image of ABC's quality and civilized service.
Third, improve the professional quality and strive to be a "business model"
She can persistently motivate herself to constantly improve her professional quality by "learning, learning and then learning" to meet the needs of competition in the financial industry and better serve the development of the Agricultural Bank of China; Can adhere to the "learn from others' strengths and make up for their shortcomings" and strive to grow into a "multi-functional" compound talent. First of all, she can practice hard, study financial laws and regulations and various rules and regulations seriously, act in strict accordance with the system, operate in strict accordance with procedures, and master business operation skills skillfully. Secondly, she earnestly strengthens her own post training, strengthens business training, takes the initiative to use her spare time and rest time, studies her business assiduously, and improves the efficiency of business work. Third, broaden your horizons and broaden your knowledge. While doing her job well and mastering the operation skills of this position, she can actively learn the business knowledge of other positions and master the operation essentials, so as to lay a solid foundation for adapting to the work needs of other positions in the future. Fourth, she gave up her rest time, studied hard, and became proficient from ignorance. In the qualification examination of Fund Sales organized by the securities industry association and the qualification examination of banking practitioners' qualification examination "The Foundation of Public * * *" organized by the banking association, she. At the same time, she can also take the initiative to study other economic disciplines related to finance to meet the needs of the future reform and development of ABC.
Fourth, the work style is rigorous, regardless of personal gains and losses
She has always adhered to a serious, pragmatic work style, treated her work meticulously, strictly examined the elements of vouchers, and handled the export business accurately and quickly. Since she joined the work, there has never been a liability accident, which not only safeguarded the financial security of ××× Agricultural Bank, but also safeguarded the "three railways" reputation of ×× Agricultural Bank. At the same time, she has a strong sense of organization and discipline. She takes it as her duty to maintain the good social image of ABC at all times, everything and everywhere, and regards the collective interests as the interests, and can always complete all the assigned work to the letter. Although she is currently working as an accountant, she can always take the initiative to volunteer without complaint, give up her rest and work overtime without asking for anything, especially when she goes to the countryside to collect tuition and fees twice a year in spring and autumn. She always took the lead and made due contributions to the cause of Agricultural Bank of China. In life, she is diligent and thrifty, caring for her comrades. She thinks she is young, has few housework, and works overtime on holidays, giving convenience to others. At work, she is always the first to open the door, clean up and make preparations before business. After work, always carefully check the safety of all kinds of equipment, and then close the door last.
Comrade XX always remembers this sentence: Look down on honor, look down on yourself and look far. It is with her deep love for her career that she struggles step by step in her ordinary post. She is never satisfied with her achievements and honors. In her own words, "Achievements and honors can only represent the past, and the future has a long way to go". To sum up, she has good ideological quality and excellent business skills, and meets the evaluation conditions of "business pacesetter".