20XX is coming to an end, and I have gained a lot this year. As a young employee, I am very grateful to the company for providing me with a platform for learning and growth. Looking back on this year, I made the following summary for myself.
First, in terms of ideological understanding:
I think that as an employee of XXXX Group, everyone should love the collective, unite with colleagues, respect the leadership, take the overall situation as the starting point, do not specialize, do not take the individual as the center, do not do anything harmful to the collective, do not maliciously slander the enterprise, be an upright person, and make enthusiastic and positive contributions to the enterprise. As a young employee, I still have many shortcomings. I want to be modest and eager to learn, consult my leaders and elders, learn from his rich work experience and extensive and comprehensive knowledge, make continuous progress, and strive to make up for my own shortcomings.
Second, in terms of work:
I abide by the labor law, finish the work assigned by the leader on time, treat the work meticulously and strive for perfection. I take the initiative, go forward when I encounter difficulties, don't shirk my responsibility, ask if I don't understand, unite my colleagues, cooperate with the leaders, create conditions to complete the task, and strive to satisfy the leaders and make myself gratified. In the first half of the year, the production equipment was inspected in detail from the aspects of technology, installation, materials and quality. I strictly compare the drawings to see if there is anything consistent with them. At the same time, combined with their own work experience, check whether there are any design omissions, whether there are appropriate hidden dangers in the construction and whether it is easy to operate.
Third, in learning:
In the first half of this year, I learned the process flow, the operating rules of equipment and the basic knowledge of oil refining. In the second half of this year, due to the needs of the company, I went to XXXX Chemical Co., Ltd. to learn equipment operation. During the training, I strictly followed the rules and regulations, carried out the orders of the team leader, and learned normal operation, product quality control and adjustment, startup and shutdown, accident handling, equipment overhaul and daily maintenance, DCS operation and manual operation on site, and theoretical knowledge. In learning, I actively ask the master, ask if I don't understand, learn from the master's work experience, sum up the strengths of each master, and observe the master's unique operation mode.
As an employee, I understand that if the company wants to develop, employees must work hard. Only by relying on the joint efforts of all employees can the company win profits and survive. Only when every employee creates economic benefits can employees get their due wages and the company can operate. If you don't work hard today, try to find a job tomorrow. This is the simplest truth, so I try to learn more and better technology, and create greater benefits for the company in the future, and my future will be better.
In the new year, I will continue to improve myself, and I will "see the sage Si Qi, but not the sage for introspection" ideologically, and I will continue to learn from advanced and outstanding colleagues. Technically, learn more, think more, observe more, learn from others' strengths and make up for their shortcomings. Be strict with yourself in your work, strive for perfection, seek truth from facts, be not complacent or frivolous, and do better every time.
2. Personal annual summary of 600 words model essay
Since I started working in the shopping mall, I began to gradually integrate into the customer service work, trying my best to do what I should do every day, and I have a deep understanding of the customer service work in the shopping mall. As far as the one-year probation period is concerned, I also made a work summary of my work.
I. Work completion
As a customer service in a shopping mall, I stick to my post every day and keep doing what I should do. During this period of work, the most thing I do every day is to answer questions for customers with problems, but in this respect, there are always some things that make me puzzled. Fortunately, every time a colleague comes forward, it can be solved. Of course, I still do better in other aspects of this job. I show up at work on time every day, and finish every task well, tidy up the countertop quite neatly, and always keep my proper smile, show my most spiritual side and provide the warmest service to customers.
Second, the problem of work.
In the past few days' work, there is still no way to fully answer customers' questions, and there are still some unfamiliar situations in the whole shopping mall. For some customers' complaints, I don't know how to guide them to cancel and make them satisfied. From these aspects, I still have a lot to work hard, and I should spend more time analyzing and reviewing my work in peacetime to make myself more aware of my problems and study better.
Third, the next stage of efforts
This year's work has also made me aware of my own shortcomings and made it clear that I should work hard and make progress. In order to make me do this job firmly, I set myself a goal, hoping to gradually achieve the ability needed for this job in my work and become a very good me. I will try to be familiar with the rules and regulations of the mall so that customers will not panic when they ask. There is too much knowledge about communicating with customers. You should observe the communication process of your colleagues and learn from them. You need more communication. With the combination of practice and hard work, you will become better.
In the future work, I will gain more and more things. As long as I constantly sharpen myself in this position, I can naturally complete all the work, let the leaders see my growth and get the qualification to become a full member. I am very excited now, and I really want to make myself better in the next job through my own efforts. I look forward to that day.
3. Personal annual summary of 600 words model essay
Looking back on the past year, all the experiences have turned into beautiful memories. Combined with my own work, I have made some achievements in the past year, but there are still some shortcomings. The following is a summary of my work.
I. Network transformation and personnel adjustment
Transform our outlets, improve service quality and strengthen outlet marketing. Our sub-branch has partially adjusted its staffing, arranged low-counter sales staff, made initial progress in personal financing business, and began to try to provide professional comprehensive personal investment and financing services to high-end customers. I also transferred from the low cabinet to the financial office to engage in personal financial business. Although I encountered many difficulties and problems in my work. However, under the guidance of the financial center of the branch finance department and the great attention of the branch leaders, we will build a team, train talents, grasp business development, expand the market with new products and increase marketing work.
Second, make plans and improve information.
Grasp the basic work, make a good sales plan and tap the wealth management customer base; Through the front desk counter, using xx system, focus on developing vip customers and adding vip customers; Further collect and improve the basic information of customers, integrate customer relationship management, fund management and portfolio management with xx system, and establish some customer information. At the same time, understand the basic information of customers, and classify and maintain customers. Sales of various products, active marketing has achieved certain results; Strengthen publicity and transmit information through newspapers, SMS, display boards and led banners. , and achieved some results; According to the investment and financial management needs of market customers and the work arrangement of the superior bank, we will further promote the listing of new products.
Third, their own training and learning.
Under the great attention of the branch, this year, after the selection of individual account managers and internal assessment, we received formal course training. With my own efforts, I passed the financial planner qualification examination this year and got the qualification certificate. After this stage of study, I improved my quality. At work, as a bank employee, when making investment and financial planning for customers, I properly configure various financial products according to different customers, and take the return on investment created for customers as my work goal. Be able to transform what you have learned into the ability to serve customers, participate in training according to the actual situation of our bank, and constantly improve our business ability.
Fourth, there are shortcomings.
Although the Bank's wealth management business has developed initially, due to its late start and low starting point, the development scale of wealth management business is relatively small, and there is a big gap compared with peers, and there are problems such as insufficient personnel, low quality and inadequate management. At present, it is far from enough for our bank to expand its intermediary business income and only develop agency insurance and agency fund. Products need to be more abundant and financial channels need to be expanded. There are few basic wealth management customers, insufficient understanding of customer information and lack of customer maintenance; The marketing strength is weak, which requires teamwork to strengthen marketing and fails to give full play to individual ability; Business processes need to be combed and integrated, services need to be optimized to improve service quality, and customer information needs to be transmitted from the front desk to the financial office through multiple channels.
4. Personal annual summary of 600 words model essay
As the director of the general manager's office, facing the new situation and new requirements, I set myself the goal of being a good assistant and working creatively at the beginning of this year. Over the past year, around their own goals and the company's key work, unite and lead the comrades in the department to devote themselves wholeheartedly and wholeheartedly to their work.
First, earnestly perform their duties, enthusiastically coordinate services, consciously safeguard the corporate image, and strive to enhance the overall image of the general manager's office.
My customers, whether inside or outside the enterprise, leaders or employees, as long as they arrive at the office, as long as they can solve the problems allowed by the policy, we will not pass the buck, try to solve them seriously and not hand over contradictions. When other departments need their own cooperation, they are always on call, giving up rest and providing timely services, whether on rest days or after work. In the process of communication or exchange with the outside world, always put the interests of enterprises first, and the interests of enterprises are supreme.
Two, scientific management, adhere to the economy, everything from the interests of enterprises.
The telephone charges and gasoline charges assessed by our department can proceed from reality, improve the accounting, and feed back the consumption information to the relevant departments in time every month. For unconventional behavior, give a warning in time, * * * find the reason and find a solution to the problem. This year, our fuel consumption management is based on last year. Through the analysis with drivers and referring to the suggestions of relevant vehicle management and maintenance departments, we put forward the fuel consumption target. Through the joint efforts of everyone, the fuel consumption of all vehicles has been reduced, especially buses. At the same time, I always keep in mind the management requirements of reducing costs and increasing efficiency, and strictly control the expenses of the office. All expenses from my own hands are carefully calculated, used with value and used beyond value.
Third, do a good job in the relevant management of enterprises.
Responsible for taking the lead in the assessment of economic responsibility system, able to manage boldly, not with private affairs. Problems in management can be solved or reported in time. With the support and encouragement of company leaders, I can actively explore working methods, strengthen my own study, seek solutions from management books, and seek working ideas from teams with advanced experience in foreign units and teams that have done better in our unit. By setting up a team garden column, establishing a team management association, and meeting the standards of pilot teams, the company's team management has been carried out vividly, forming a situation in which you are chasing after me, being positive and unwilling to lag behind among employees.
Fourth, pay attention to learning under the new situation.
Strive to improve their ideological quality, cultural quality and working ability, so that their work can keep up with the needs of the development of society and enterprises, and they can complete the tasks assigned by leaders on time with good quality and quantity, and will not cause economic or honorary losses to enterprises because of their negligence and incompetence.
5. Personal annual summary of 600 words model essay
Unconsciously, a year has passed quietly. Since I joined the company, I have learned a lot and gained a lot. When I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and the functions of various departments in the company in a short time, which made me make progress in my work and benefited a lot. In the past year, although there is no vigorous achievement, it has been tested and honed for a period of time. Now I want to make a simple summary of my work since I entered the company:
First, the daily work of the front desk
Responsible for answering the front desk service hotline and transferring calls, doing telephone consultation well, carefully recording important matters and conveying them to relevant personnel without omission or delay; Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners; Responsible for the sanitation and cleaning of the reception room and leadership office of the company and the placement of tables and chairs, keeping them clean and tidy; Open the door for colleagues in the morning. Ensure the timely supply of drinking water for employees; Collect and store newspapers and magazines, collect and distribute letters.
Second, the administrative work
The administrative work is tedious, from copying, scanning, faxing, ordering food, sending express mail, printing business cards, subscribing newspapers and magazines, keeping documents, contacting cleaning company to clean carpets, making a list of office supplies to be purchased, checking and forwarding emails, coordinating the environmental maintenance of office facilities, assisting the sales department in printing, sorting and binding bids, temporarily keeping and counting inventory items, and recording and sorting meeting minutes. The completion of each task is a test of responsibility and working ability, ranging from expense settlement, booking rooms and booking air tickets. How to simplify the complex, ensure foolproof, and obtain efficiency at the lowest cost is not only the requirement of modern enterprises for business personnel, but also applicable to administrative personnel.
Third, personnel management.
When I first arrived at the company to implement the relevant personnel management system, I was responsible for the company's attendance statistics. In the process of implementation, I adapt to the company's policy arrangement as soon as possible and make attendance statistics as truly as possible. At the beginning of each month, I make attendance statistics according to the statistical data and submit it to the finance department in time to make the payroll. Personnel related information. In order to facilitate personnel work and standardize the situation of management personnel, the department established relevant personnel forms under the guidance of superiors according to the needs of the work, and unified the format with xx, which also strengthened the communication and contact between departments. Doing a good job in employee birthday statistics, reminding leaders to prepare birthday gifts for everyone in time, and creating a harmonious and warm environment for everyone is also a part of our company's corporate culture infrastructure. Assist department leaders to draft administrative documents and holiday notices.