For example, in an auction transaction, when the seller refuses to deliver the goods, the customer service always advises the seller to deliver the goods in the form of a letter in the station, and then tirelessly guides the buyer to apply for a refund.
As a trading platform, when dealing with contradictions and disputes, the idea of customer service is not how to facilitate the transaction, but to choose something easier to do, so that buyers can get a refund and things can go smoothly.
Website function
Founded in 2002, Confucius Second-hand Book Network is the world's largest online trading platform for Chinese second-hand books, a C2C platform built by the traditional second-hand book industry combined with the Internet, and has been ranked among the top 100 e-commerce websites in China for four consecutive years.
The website features antique books, accounting for over 90% of the online trading market of antique books in China. And has a self-developed book trading system, real-time auction system, online payment system, instant messaging tools and so on. To provide all-round protection for online book trading.