The country's first "Corporate Etiquette Trainer" certified by the Ministry of Human Resources and Social Security, Perfect Smile Etiquette Training Teacher Class 2005-2010 Perfect Smile 2010 National "Corporate Etiquette Trainer" job certification course·Teacher training class In order to fully implement the spirit of the document "Opinions on Further Strengthening the Work of Highly Skilled Talents" (Zhongfaban [2006] No. 15), improve the core human resources training talents of enterprises, and promote the construction of modern enterprise training systems and highly skilled and well-educated talent teams important measures. The Ministry of Human Resources and Social Security and the Chinese Vocational Professionals Association launched a comprehensive professional training project called "Corporate Etiquette Trainer" in 2010. Organizer: Beijing Perfect Smile Technical Training Co., Ltd. Perfect Smile is a professional training institution in my country that specializes in education, research and consultation on the application of professional etiquette and culture. Perfect Smile was established in 2004, but the teaching team has been engaged in etiquette training and etiquette teacher training since 1997. It has delivered a large number of outstanding etiquette training instructors to all walks of life and enjoys considerable popularity and reputation in the country. . In order to continue to respond to the urgent needs for etiquette and culture education from all walks of life, we have successively organized various short-term etiquette and culture teacher intensive courses. The students are currently active on the front line of etiquette culture education and have become the backbone of corporate etiquette culture management and have made due contributions to the construction of spiritual civilization in a harmonious society.
Since its establishment, Perfect Smile has always organized all levels and types of etiquette and culture teaching with first-class teachers, scientific combination of teaching materials, excellent teaching effects, and professional management levels, and has won praise and praise from all walks of life. trust. On the basis of summarizing successful experience and in order to cater to the large demand for business etiquette trainers in the market, the Perfect Smile courseware team will continue to launch the "Corporate Etiquette Trainer" course training class in 2010. 1. The business etiquette trainers trained by Perfect Smile are completely for the purpose of "cultivating talents to contribute to society". When students graduate, they must reach the standard of being able to teach and go all out;
2. Purpose of training
Establish a good professional image and master the knowledge of etiquette and culture
Spread etiquette and moral standards to give back to corporate etiquette management III. Training courses
See description on the following page IV. Academic system
< p> Teacher training class: 9 days (54 class hours) / fifth period, training instructorThe teachers of the perfect smile-related teacher education training class include etiquette core course teachers and art cultivation course teachers, all of whom are from First-tier universities in Beijing; among them, the psychology course lecturer of Peking University and the core etiquette course training instructor of Beijing Institute of Etiquette are the core focus of the course; in addition, the Central Conservatory of Music, Beijing Sport University, Communication University of China, School of Public Relations, and Calligraphy The president of the association, the Oriental Chinese Art Academy, etc. are respectively responsible for the "Trainer Blackboard Cultivation", "Body Control Management", "Mandarin Pronunciation", "Speech and Vocal Methods" artistic cultivation and trainer skills. They are all famous experts, scholars and professors in related fields. . Please refer to the website of Perfect Smile Etiquette Training Company for details of the teaching team. 6. Training objects
1. Etiquette and cultural enthusiasts from all fields, ages, industries and classes across the country; 2. Training specialists of corporate human resources departments; 3. Personnel in employee behavioral quality education positions; 4. Supervisors of employee customer service positions; 5. Teachers in various colleges and universities who are preparing to carry out etiquette culture education among locals and students; 6. All disseminators of Chinese etiquette culture.
7. Teaching methods
The teaching methods of teacher training classes include: lecture method, demonstration method, discussion method, audio-visual method, case teaching training method, simulation teaching method (scenario teaching method) ), case analysis method, etc.
In the teaching, targeted case teaching will be carried out based on the curriculum setting and the different cultural backgrounds of the students;
8. Training methods
Theoretical teaching + simulation training + art course cultivation 9 , Semester internship
Perfect Smile will provide trial lecture opportunities, which will be personally led by the training instructor responsible for this period. In practice, we will make every effort to create qualified trainers and train one successful case; 10. Admission time 2O1O The starting time of the "Corporate Etiquette Trainer" certification class in the second half of the year is: July 30, August 14, September 18, October 30, November 27, December 25, 2010. Registration method: 1. Send an e-mail to the company's email address, with any format; 2. Call the Beijing Perfect Smile "Corporate Etiquette Trainer" Professional Admissions Office: Tel. 40068-00068 Transfer to the Admissions Office. 3. Come directly to the classroom to register: Floor 12-2, Building K, Beichenhuiyuan International, Chaoyang District, Beijing (east side of the Bird's Nest) 4. Students from all regions who want to participate in the training can come directly to the admissions office of the college to register, and bring a 2-inch blue background bareheaded photo 2 Zhang;
5. Handle reservations for contracted hotels, and assist non-local students with accommodation in Beijing at their own expense;
6. Provide unified ticket booking and other logistical support services to participating students If you need help, please inform the school in advance;
7. After graduation, you can immediately recommend outstanding students in the etiquette training market according to your wishes to stay at Perfect Smile. 12. Teacher tuition fee standards: Normal training class: 4,800 yuan/person per period (9 days); certificate assessment and production costs: 800 yuan/person. The first three classes (half a day) on the first day of each period are trial periods. You can enjoy a free trial before paying. 13. Certificates Those who pass all courses can receive the "Corporate Etiquette Trainer" professional qualification certificate jointly issued by the Ministry of Human Resources and Social Security and the Chinese Vocational Association. Certificates can be found on the "China Vocational Education and Vocational Training Association" (Chinese Vocational Education and Training Association) certificate website. 14. Instructions for starting the class: 1. All teachers and students must wear formal attire or long-sleeved business shirts (light color); 2. Female teachers should wear suits and skirts, tied up hair, light makeup, and carry simple cosmetics; 3. Male teachers should wear suits trousers, black lace-up leather shoes, a tie, or bring a tie; 4. All teachers and students are required to bring a pen (signature pen) and a writing brush; 5. Edible items are not allowed into the classroom; 6. In the locker room before class starts When changing clothes, clothes and personal belongings should be put into a personal cabinet (1 cabinet per person). Other personal belongings are not allowed into the classroom. Morning of the first day of the National "Corporate Etiquette Trainer" Professional Class Schedule: Corporate Etiquette Training Faculty Behavior Training Methods Perfect Smile Core Course Trainers are from the Capital Spiritual Civilization Office and the former Beijing Etiquette Institute 1. The overall podium appearance of the corporate etiquette trainer Archetypes encourage expression. 2. Corporate etiquette trainer’s classroom lecture behavior prototype encourages expression. 3. "Trainer's Toolbox" in the etiquette classroom: - explanation, display, interactive stimulation, demonstration of taboos, classroom icebreaker, student motivation, division of labor, etiquette common sense stories, and analysis of professional habits. 4. Behavioral training methods (originally from the training regulations of Beijing Etiquette College); 5. Behavioral training courses (originally from the training courses of Beijing Etiquette College). Afternoon of the first day: Basic theories of social psychology and behavioral psychology 1. Ownership of individual private space; 2. Social conflict and etiquette cultural reconciliation; 3. Service behavior and interpersonal aggression; 4. Service consciousness and consciousness; 5. Altruistic behavior and customer service standards; 6. Behavior and attitude in the business environment; 7. Correctly analyze the group impact of professional etiquette behavior. The morning of the second day: Enterprise Etiquette Management Faculty Instrumental Image Shaping Learning Methods Perfect Smile Grooming Etiquette Core Course Teachers from the former Beijing Etiquette College 1. Trainer’s instrument image includes intuitive color, style, fabric and metal primary color treatment; 2. Training 3. "Stage analysis method" of trainer's appearance image learning; 4. Overall appreciation of "global luxury brand logo and culture"; 5. Trainer's appearance and etiquette class to mobilize the attraction of students Methods; 6. Hands-on training in matching clothing; 7. Eleven details that affect employees' personal appearance; 8. Eleven details that affect the classroom appearance of etiquette trainers.
The afternoon of the second day: Corporate etiquette training for faculty, conversational style, perfect smile and correct pronunciation. The teacher comes from the Broadcasting and Hosting Major of Communication University of Beijing. 1. Comprehensive "etiquette trainer" course to improve language expression; 2. Speech sense and speed (metronome positioning language) (quick training); 3. Carefully select the topics that the "etiquette trainer" should choose in the classroom identity; 4. Big challenge projects such as project work, situational conversations, impromptu speeches, role positioning, and self-breakthrough; 5. Start speaking and Mandarin pronunciation; ( How to pronounce piano training songs); 6. Speak the classroom language you should speak; 7. Interactive skills to inspire students to speak. Morning of the third day: Corporate Etiquette Training Faculty Speech Standards Perfect Smile Language Expression Course Teachers are from the former Beijing Etiquette College 1. The success of expression is due to the correct attitude; 2. “Argument” is the root of all classroom thinking; 3. "Determination" determines the successful training effect; 4. Make a little progress every day; 5. I am who I think I am; 6. God helps those who help themselves; 7. Happy belief. Afternoon of the third day: 8 levers of the "***Win Leadership" etiquette trainer's teaching of the perfect smile core course trainer from the former Beijing Etiquette College 1. Efficiency lever - six-point priority lesson preparation work system 2. Planning lever - —Enterprise employee training integrates the "multiple tree" 3. Method leverage - the golden principle of etiquette teaching must be followed in the mind 4. Diagnosis leverage - the company's consultation method is like the "road construction principle" 5. System leverage - grasp the behavior Excellent button of motivation 6. Coaching lever - a brief discussion of "monkey" management in corporate image behavior education 7. Communication lever - empathy, passion, conversion, depth, Tai Chi in communication 8. Crisis lever - —Risk reversal in crisis public relations on the morning of the fourth day: corporate etiquette training, faculty behavior training methods, perfect smile core course trainers from the former Beijing Etiquette College 1. Analysis of "standing teaching" essentials and errors in standing posture teaching; 2. Analysis of the essentials of teaching sitting posture and the wrong "sitting teaching"; 3. Analysis of the essentials of teaching gestures and the wrong "teaching of gestures"; 4. Analysis of the essentials of teaching salutes and the wrong "teaching of salutes"; 5. The essentials of teaching walking and the wrong "Walking teaching" analysis; 6. Delivery teaching essentials and erroneous "delivery teaching" analysis; 7. Handshake teaching essentials and erroneous "handshake teaching" analysis; 8. Introduction teaching essentials and erroneous "introduction teaching" analysis; 9. An analysis of the essentials and errors of “guiding teaching”. Afternoon of Day 4: Corporate Etiquette Trainer Body Coordination Management Perfect Smile Body Coordination Management Trainer is from Beijing Sport University. 1. Body control ability is a sign of individual maturity; 2. Cultivating control ability is the key to truly being able to achieve "self-disciplined behavior"; 3. The etiquette trainer's podium requires self-body control and coordination abilities; 4. Teaching by words is not as good as teaching by example. ; 5. Flexibility and coordination of limbs; 6. Theoretical mastery of all joints, muscles, bones and organs of the body (anatomy and nutrition); 7. Understanding the physiological changes of students of different ages; 8. Application and development of different "Behavioral teaching" methods for industries and people of different ages. Morning of the fifth day: Systematic introduction to the basic disciplines of etiquette training and teaching. The trainer of the core course of perfect smile is from the former counselor of the Chinese Embassy in Switzerland at the Beijing Etiquette College. 1. Standards for daily business interactions - mastering the key points of business etiquette teaching 2. Service awareness and behavior - - Mastering the key points of service etiquette teaching 3. Overview of etiquette culture in various countries - Mastering the key points of foreign-related etiquette teaching 4. Public image and administrative responsibility - Mastering the key points of government etiquette teaching Day 5 afternoon: Case analysis of etiquette training courses in various industries - Your Etiquette The trainer of the core course of Perfect Smile for emergencies in the Etiquette Classroom with My Personality is from the former Beijing Etiquette College 1. Training and difficulty analysis of employees’ business expressions; 2. Incentives for behavioral training; 3. Trainers’ classes for individual personnel Solutions to slack problems; 4. Cold treatment in class; 5. Solutions to mobile phone problems; 6. Mastery of classroom question time; 7. Mastery of solutions to problems with cold spots during class question time; 8. Standard analysis of common corporate employee norm issues.
Morning of the sixth day: Clerical Etiquette and Etiquette Training Course Courseware Compilation and Classification The Perfect Smile Core Course Trainer is from the former Beijing Etiquette College 1. Traditional morality and clerical etiquette culture; 2. Etiquette of titles and greetings; 3. Business communication and Professional ethics; 4. Documentary etiquette in mobile phone text messages and online communication; 5. Standard format of etiquette training courseware; 6. Reasonable writing and use of PPT; 7. Common formats of business documents; 8. Steps to develop special training courseware for enterprises. Afternoon of the sixth day: Etiquette training market research analysis - analysis of the current situation of enterprises in the "etiquette training" category. The trainer of the perfect smile core course is from the former Beijing Etiquette Training College 1. Analysis of the etiquette training market and data analysis collected by different research methods; 2. Analyze key audience groups for etiquette training; 3. Analyze the steps to establish etiquette training companies and ensure operation methods; 4. Handle reasonable teacher-teacher cooperative relationships; 5. Maintain and market customer channels; 6. Strive for secondary training; Seventh Today morning: The trainer of the core course of perfect smile in traditional Chinese ethics and international communication culture is from the former Beijing Etiquette College, former counselor of the Chinese Embassy in Switzerland 1. Today’s etiquette environment is a “mixture of Chinese and foreign”; 2. Western etiquette “international communication practices” ", understand Western culture and communication knowledge, 3. Find a richer etiquette teaching system with Chinese characteristics. Afternoon of the seventh day: Corporate image construction and team communication. The trainer of the core course of Perfect Smile is from the former Beijing Etiquette College. 1. The internal trainer team of the company is the only way for the course; 2. Ability to cooperate with others in a friendly and successful manner; 3. Fly like a flock of geese; 4. Get the welcome and trust of others; 5. Feel the glory and responsibility of being in the team; 6. Make the "team" curriculum and culture shine based on the perspective of etiquette and culture. Morning of the eighth day: Flower Arrangement Art Cultivation Course Perfect Smile Core Course Trainer is from the former Beijing Etiquette College 1. When flowers are used as gifts; 2. When flowers are used as language; 3. When flowers are used as displays; 4. Flowers from various countries ; 5. Business flowers. Afternoon of the eighth day: Etiquette trainer writes on the blackboard to cultivate a perfect smile. Trainer training course. The trainer is from the Dean of Oriental Painting Academy, Vice Principal of Xingzhi School 1. Mastering the standard of soft pen calligraphy - the relationship between the glyphs of the law and the shape of people (behaviors) in etiquette teaching. Transformation 2. Mastering the specifications of hard-pen calligraphy - mastering the key points of blackboard writing in etiquette teaching 3. Blackboard writing and flat calligraphy - inspiration of calligraphy aesthetics for etiquette behavior teaching 4. Correct words and correct character Day 9 morning: Summary of digestion and absorption 1. What are the most important concepts and methods I learned in this course? 2. What should I change immediately after this course? 3. Replan the standard curriculum of corporate training; 4. Self-training tracking plan; 5. Team post-training tracking plan; 6. Post-training in-depth management plan; 7. Sharing platform for classmates. Afternoon of the ninth day: Trial lecture and thesis defense, graduation certificate issued 1. Trial lecture time length requirement: 15-30 minutes per person. 2. The paper must be 8,000 words long (stipulated topic). 3. Defense: Questions and arguments related to core courses. 4. Qualified personnel will be issued certificates respectively, and the "double certified" evidence collection personnel will follow the registration arrangements;