first, harvest
? (a) listen, feel the customer's emotions, empower customers
I remember the first time I talked about micro-class, I also explained the content of listening, but the understanding of listening is not fully in place. When coaching with others, I didn't feel the customer's emotions, I didn't stay with the customer, I was still remembering while listening, I didn't have enough monographs, I couldn't catch the key words, and I didn't have a * * sound with the customer. I didn't stand in a neutral position, and I always used my own judgment to replace the facts. My mantra was "I think, I think". The results of the coach and the coached are not satisfactory. The only gain is that both the coach and the client deeply feel different from the past, and the manager and the managed are at the same height. In the process of coaching with clients, Coach Gao Ping listens attentively and watches with his eyes. He doesn't talk much. He gives the other party a space of silence and captures the emotions of the other party. Even a slight frown or a little smile can be seen. These emotional changes may not be very important in our daily conversation, but as a coach, through these emotional changes, we can empower our clients, find new awareness and help them clarify their goals.
(2) Being with the customer
How to be with the customer? Leave the beginning and the end to the customer, and "meditation", "meditation" and "emptying the mind" in the course. When I walk in meditation, I bend my knees and slow down. With the music, I don't think about anything. When I walk, my center of gravity is sometimes unstable and I am about to fall, but I still persist for 3 minutes, and my back is sweating. I asked Mr. Gao Ping what was going on, whether my heart was not calm enough or whether the weather was too hot. Mr. Gao Ping smiled and said, "Sweat is right, the slower the better, the moisture is discharged." My usual fitness is related to fast, running and swimming, and I never thought that I could exercise at the slow pace of Zen. I think, no matter which way, it is necessary for us to practice ourselves and be calm in mind, and we will certainly be wise. This series of self-cultivation process, I suddenly understand? I understand why Mr. Gao Ping impressed me so peacefully and calmly, which is a long-term process of self-cultivation. By emptying the brain, feeling the existence of the subconscious, diving into the deep sea, to explore the answer.
(3) Let go of expectations
? One of the purposes of coming to the coaching camp this time is to talk to Mr. Liu Xiaoou about children's education. I was particularly touched by an article about her children getting 15 points in the senior high school entrance examination and getting into key points. A series of changes in children from poor students to key points, from impossible to possible, are all due to coaching skills, five dimensions and parents' love. She listened to me about the child, and the first sentence was "let go of expectations." Hey, let go of expectations and let me die of anxiety as a mother? I said that my child has gone to college and started postgraduate study. She has not entered the review state and is facing employment problems. She is not in a hurry, but I am in a hurry. Teacher Xiaoou asked me, "Is it urgent? I said it didn't work. After that, I used every bit of time between classes to talk to her about her daughter. The most common question is how to let go of expectations. Parents do their best to be children, and their expectations for their children are not to say that they will let go. At the end of the two-day course, I finally realized that letting go of expectations is not for you to let go, but for different management methods. Don't stare at children all day. Children play games, don't study, and hurt their eyes. You can tell them the pros and cons, so that children can trust you. You must really trust your children and let them be touched from the heart, so that they can act and change. This time, when the child started school, I told myself that I would stop interfering and let him do it himself. I just reminded him appropriately that I had been anxious and worried before I went to the coaching camp. But after I really understood "letting go of expectations", I was relieved. The child is a big child, and the shortcomings in your eyes are not necessarily shortcomings. He should be responsible for himself. I just need to support and remind him.
(4) live high lives the truth
The simpler people are, the easier they are, and the more real people are, the easier they live. This is what Gao Ping said in class. In this complicated society, in the relationship of intrigue and intrigue, is it simple and feasible to live the truth? We are always afraid that we are too real, do not cater to the secular, and are afraid that we will suffer. But in the process of being the coach of two classmates and Mr. Gao Ping in class, they all showed their true side, which made me admire their courage. After an hour of coaching, I got my own three methods, full of confidence and energy. When we present our true selves, it is a kind of relaxation, a long sigh of relief, treating others with our own truth, not suspecting others' ideas, acting according to our own intuition and doing things according to our own principles. Whatever we do, it is a state of MCC.
second, action
is changed to action, constant awareness and constant action. After this coaching camp, I saw the small partners in the group start to act and meet the coaching time. I gave myself a list of actions:
(1) Use all spare time to listen to coaching tools, get familiar with each coaching tool, master the basic process of each coaching tool, and lay the foundation for coaching. By this time of writing, I have heard teacher Yahan's "Jiugongge" for more than five times. Jiugongge is the foundation and a set of tools that can solve any problem. Combining the "Jiugongge" taught by teacher Chen Xu and the "5R" principle taught by teacher Gao Ping, I will learn Jiugongge and other tools in depth.
(2) keep up with the large forces and complete the task. Completion is better than perfection. This is a phrase that I have always been interested in. I am still a little white on the road of coaching. I pay attention to the process. Maybe when I finish these homework, I will inadvertently find myself growing.
(3) act boldly. Practice with the coach camp, practice with the team members, and do it in the way of coaching at work.
The new partners I met in the coaching camp are even more role models for me to learn. From them, I can see my own gap, and I also know that if I improve myself, everyone is so excellent. Teacher Liu Hongyan, the leader of M2' s teaching team, encouraged me to talk about micro-lessons. Yaling of M2, the first partner with my coach; My best friend, Yan Yang, a super confident and ideal little sister, brought me into the coaching camp. AMY, the assistant teaching assistant in the coaching camp, is a smart and sensitive little girl, lovely Min Min, calm and profound teacher Wei, calligraphy prince Luo Jun, Zhou Jianghong, who is beautiful inside and wise outside, and talented Kunming Yingying. Everyone's expression ability is so good, and they have unique thinking, which is what I have learned. I will study with you and March on the road of coaching together.