In life, work and study, many people need to write self-evaluation, which is one of the important contents of human self-concept. How to write a self-evaluation? The following is my personal self-evaluation of the service post (5 selected articles), welcome to share.
Self-evaluation of service post 1 Customer service department undertakes the main work of customer service of property management company, including the coordination of customer relationship and the coordination of various departments within the company. It is the window to reflect the service level, display and establish the company management brand. It is a key functional department to achieve quality service and satisfy customer service.
After a recent visit to the customer service departments of various projects in our company, it is found that the customer service departments of various projects can better complete the customer service work undertaken by the customer service departments. At the same time, there are also some problems, such as:
1, the staff's business level and service quality are low, which mainly shows that the methods and skills to deal with problems are not mature at the moment.
2. The department's management system and process are not perfect, which will inevitably affect the department's work efficiency, employees' sense of responsibility and work enterprising.
At present, according to the requirements of the head office, the integration of property companies has been completed, and the general customer service department and subordinate project customer service center of property companies have been established. After discussion at the meeting, our department put forward the following scheme.
1. The customer service department makes monthly statistics on customers' payment, and draws a table of each item's income and expenditure and submits it to the head office, so that the head office can clearly see the fund operation of the property company.
2, the customer department to establish and improve the company's revenue and expenditure files, and improve the project owner files.
3. Pay close attention to the internal construction of customer service team, work discipline, improve customer service system and process, and basically realize institutionalized management.
4. Hold regular departmental service quality evaluation meetings to standardize customer service. Exchange ideas, enrich and enrich professional knowledge, and provide better services for business households.
5. Work closely with all departments to handle customer disputes, opinions and suggestions in a timely and proper manner.
There are many shortcomings in the work of customer service department, including new problems and old problems. However, under the guidance and care of the head office leaders, I believe all the staff in our department are confident to do the next work well.
Personal self-evaluation of service post 2 What is quality service? This business study has brought me a brand-new feeling and a deeper understanding of preschool education. Compared with my previous thoughts and practices, my intuition is shameful. Self is far from being a quality service-oriented teacher, but we are still young, and young people are eager for success and the embodiment of life value. Young I also have a fiery heart, full of dedication. I also have the determination to cultivate, create and struggle with my life, and strive to create my own miracle. Let actions speak for themselves:
First, strive to improve the perfect image of teachers.
1, and strive to create a good image of teachers.
The research results of American psychologists are more important than "what". Since you have chosen the profession of teacher, you should be like a teacher and have what a teacher should look like. We should remember that education is also a kind of service. Service begins with respect, and respect is in communication at this moment. As a teacher, in frequent communication with parents, children and colleagues, we should always remember to respect each other and think about their needs. Be strict with yourself from the aspects of neatness, hair accessories and clothing. Let the other party feel that your image is worthy of being a people's teacher, and let the other party first recognize you, trust you and even rely on you. We should give parents a sense of "stability" and let them put their children in our hearts.
2. Smile with me.
Smile is a body language that everyone knows; Smile represents kindness, love, tolerance and acceptance; Children need our care and should give them more smiles; Everyone knows these truths, but in reality, everyone will encounter troubles. At this time, we must try not to bring our emotions to work. There is a story to tell you: with such a person, his business will face bankruptcy, and you can imagine his mood at that time. But his family never felt pressure or even understood this fact until he succeeded again with such optimism. So how did he do it? There is a big tree in front of his house. He always stands under the tree for a while before coming home from work. What is he doing? He vented all his troubles and unhappiness on the tree and then walked into the house with a smile on his face. How happy his family is. Then we might as well try this method.
Second, compare with the advanced, find the gap, try to innovate and improve yourself.
There are countless advanced models of excellent teachers around us. In fact, the things they experienced also happen from time to time in our work, but their methods and attitudes to deal with small things, as well as their selfless love, broad mind and passionate heart for work, all amazed me. It's easier said than done, but small things have poured all their lives and blood. Look at us: there must be a loud reprimand in the classroom, and there must be a personality that likes those smart and lovely children. One sentence: "What's wrong with you?"
Will blurt out and so on, these are worthy of our deep reflection. What a teacher says and does will affect a child's life, and we should be aware of the heavy responsibility we shoulder. Teachers' advanced deeds encourage themselves, compare themselves, find gaps and constantly improve themselves. As young teachers, we should learn more from old teachers. Some young teachers, including myself, also have doubts, and sometimes they are ashamed to ask the old teacher for advice because of some concerns. What a stupid idea! We should lay down our burdens, learn more from books and ask the old teachers for advice.
Of course, if we just follow the path taken by our predecessors, we will only stagnate. Without innovation, there will be no vitality and no development. Young people should be brave in challenging problems, innovating, leaping the footsteps of their predecessors, climbing the peak of history again and writing a new chapter with their youth and blood.
Development is the last word and quality is the lifeline. All our efforts are aimed at improving the quality of education and teaching. Let actions speak for themselves. I believe that we will go all out to meet every day in the future with a new attitude and new service.
Self-evaluation of three people in the service post For a customer service representative, doing customer service work feels like a person who has learned to eat Chili. There is only one word that feels the deepest in the whole process: spicy. If one day you get used to this smell and stop choking and touching your nose and crying, it means that you are already an experienced old employee. I am a front-line employee, so I know the taste better. As a monitor, in my nearly two years' work as a monitor, I have been constantly exploring, trying to find another flavor, which can dissolve and melt the "spicy" flavor brought by the front desk users, that is, the emotional management of the operator. After all, most people need to manage, control and adjust their emotions.
Before every new employee goes online, I will tell them that an excellent customer service representative is not enough with skilled business knowledge and superb service skills. On the basis of the following two points, we should constantly improve the professional psychological quality of a customer service representative, learn to make boring and monotonous work colorful, and learn to treat work as a kind of enjoyment. First of all, we should treat users sincerely, treat users as relatives or friends, and sincerely provide users with practical and effective suggestions and help, which is one of the prerequisites for happy work. Then, when providing consultation for users, we should listen carefully to users' questions, rather than pay attention to users' attitudes. Only in this way can we remain calm, carefully analyze and guide, put out the emotional anger of users, and avoid more complaints from users because of service attitude problems.
In addition, in general traffic management, I always seek a balance between humanized management and institutionalized management. In order to prevent employees from being punished for violating rules and regulations, thus affecting their service attitude, a more effective way is to communicate with employees before punishment. The best way is to put yourself in others' shoes and feel that you grew up with mistakes. As long as a person responds bravely with the necessary heart and courage and bears the consequences caused by his own mistakes, there will be no difficulties. As the saying goes, it is good to know your mistakes and correct them. Therefore, there is no need to escape from depression for a long time because of the mistakes you have made. Focusing on work and life is the most rational choice and the best lubricant to handle the relationship with employees. Only in this way can we eliminate the gap with the front desk, create a simple atmosphere, stabilize the mood of employees and adhere to a good service attitude.
Of course, while constantly implementing our own experience and ideas and achieving necessary results, we are more like a screw in this hub position, cooperating effectively with the front desk, background, team leader, quality inspection and department manager of our department, and communicating and communicating more harmoniously with other groups or departments, so as to carry out traffic management in an orderly manner. In the process of doing my job well, I will be very impressed by the word team 2. In the past, I was moved by such a story:
When the flood was fierce, people gathered on the dam stared at the fierce waves. Suddenly someone exclaimed; "Look, what's that?" A head-like black spot floated along the waves, and everyone was preparing to approach the rescue. "That's an ant ball." An old man said; "Ant this thing, very spiritual. One year when there was a flood, I saw an ant ball the size of a basketball. When the flood came, the ants quickly huddled and drifted with the waves. Some ants in the outer layer of the ant ball will be driven into the water by the waves. But as long as the ant ball can land, or can touch a big drift, the ant will be saved. " Before long, the ant ball fell to the ground, and the ant colony, like a soldier on a landing craft, opened layer by layer and rushed to the embankment quickly and orderly. There is a large group of ants left in the water on the shore. That's the hero victim in the inner layer of the ant ball. They can't climb ashore anymore, but their bodies are still tightly hugged. So calm, so tragic-so, I began to work hard for it: a cohesive team should be like an "ant ball", which can quickly curl up together when it is in danger, produce amazing strength and finally get out of danger. With the mutual help and sincere unity of all the staff in our call center, we are not afraid of unreasonable pestering by users and are not surprised by the quirks of complainants. Wow, many users have been harassed.
Fortunately, our call center itself is a passionate and energetic team, and everyone in it actively participates in the construction of this team with the power support of "sailing against the current, not advancing or retreating". With the tacit cooperation with another monitor, learn from each other's strengths, check for gaps, and have the strong support and friendly smile of the department manager, no matter what difficulties we encounter, we can unite as one, seek effective solutions, tide over the difficulties and carry on the traffic management work day by day. As we all know, public telephone service has always been the focus of user disputes and complaints. The users of public telephones and cards in the call center have the highest monthly complaint rate due to business reasons, and a large part of the work pressure of the squad leader comes from this. Therefore, when dealing with such complaints, they are always treading on thin ice and are cautious, for fear that they will go beyond the level of complaints because of poor handling. Moreover, every time you encounter a complaint that is difficult to decide or has great influence, you always need the help and guidance of the superior leader, which greatly reduces the work pressure of the monitor. It is a sense of practicality that "the sky is falling and someone is carrying it together". In my memory, there were several such complaints, but all of them were near misses, which eventually became an experience of forging our skills and enriching our customer service career.
Looking back on the working process and the current overall state of the public speaking group, although great changes have been made with the joint efforts of everyone, there are still many shortcomings and deficiencies waiting for us to plan and improve. First of all, there is still a big gap between service quality and service awareness. Whether it is successful or not, we will continue to explore and try, such as large-scale training in service awareness and emotional management, to stimulate the enthusiasm of the front desk. Or in order to improve the phonetic affinity, with the advocacy and encouragement of the company's trade unions, we will conduct phonetic art training and call on the whole call center to participate in poetry recitation competitions. In the process of cultivating voice charm, the carrier of telephone communication is more vivid, thus producing a group of better customer service representatives. Then, work discipline and the dynamic thinking of employees in the room further strengthen management. Because the public telephone group is the largest group in the call center, the future work has a long way to go.
Therefore, in the future work, no matter what changes take place, I dare not relax at all. I will do my work more seriously, try to overcome the weaknesses of personality and age, push aside obstacles and resistance, abandon "self" and simply put myself into battle. I believe that no matter how polished the years are, the self will change, but the personality of pursuing perfection and never giving up will never change.
My belief is that it is never too old to learn and to be confident all my life. Perhaps, only by supporting yourself with a learning attitude can we be more energetic, creative and calm in the future customer service industry.
Personal self-evaluation of service post 4 With the increasingly fierce competition in various industries, personality is our power supply industry. Whoever has advanced information technology, scientific management methods, unique corporate culture and high-value quality services will be in an invincible position in the competition; Otherwise, it will be eliminated in the competition. From this, we can easily see that corporate culture and quality service are of great benefit to power supply. Only by establishing a unique corporate culture, enhancing our core competitiveness, bringing value-added services, meeting the growing needs of customers and retaining customers can we gain a foothold.
Through this study of quality service, I clearly understand what service is. Service is to wear the customer's shoes with the feet of the server. In other words, I want to think from the customer's point of view and meet the customer's needs. This is a service. And how to bring quality service to customers? This requires me to have a good sense of service and professional attitude, and achieve five diligence: eye diligence, oral diligence, ear diligence, hand diligence and leg diligence; Four good: good professional image, good service attitude, good service skills and good inquiry and answer; Three not afraid: not afraid of dirty, not afraid of fatigue, not afraid of trouble; Learn to be grateful and considerate of customers, think for customers, gain insight into opportunities, and complete the best service before customers express themselves.
Through this study, I can understand the classification of customer needs and the different needs of different customers in different situations, learn to identify these needs by observing words and observing colors, and bring different types of services to different types of customers according to the differences of customer types. By studying the standards and skills of service, I learned the workflow of power supply industry and the handling skills when encountering special situations (such as customer complaints). I understand the function and benefits of smiling, and at the same time, I deeply realize that an excellent enterprise employee should have a good personal image, regulate his behavior with manners, work and daily etiquette, and keep himself professional and elegant all the time. I learned three communication skills (observation, listening and language), and understood that effective communication should be based on sincerity, starting from the heart and communicating with customers with love, so as to win the hearts of customers. In a word, attitude determines everything. Details determine success or failure. Smile changes fate. Culture creates brand. Communication starts from the heart. Politeness travels around the world. Service creates the future. These seven short sentences are exactly what I learned the most from this study.
Although the short study has ended, the real test for me has just begun. In the future work, I will, as always, arm my mind with the industrious, loyal, rigorous and pioneering spirit of electric workers, handle my work with heart and good attitude, serve customers with elegant professional image, and improve my business skills and service skills through continuous learning.
Look at the world and look forward to the future. In the competition of the future society, I will meet the challenge with a brand-new attitude. In the process of operation and service, we should correct our mentality, treat customers with a smile and tolerance, impress customers with love, and create a brilliant future for electricity with quality service.
Personal self-evaluation of service post 5 In this year's continuous study, I deeply realized that customer service is a communication work between people. Customer service personnel represent the window for users to communicate with the company. As a customer service staff, don't put yourself on the opposite side of the user at work. Apologize more to customers, which is not to belittle the company's image, but to show the image of the company's integrity. Everything should be studied from the user's point of view, not from the opposite of the user to solve the problem, otherwise the problem will never be solved. In the process of dealing with problems, customers certainly expect to solve them in time. For problems that cannot be solved in time, users should be given a deadline commitment. If there are problems during this period, they should contact and communicate with customers in time to satisfy them.
If service work is a hard job, let's devote ourselves to this kind of "hardship" to exercise ourselves. "Jade must be cut and polished." One day, you will find that it makes us stronger, more tolerant, richer and more beautiful. In fact, these are all my experiences at work, and I may just have touched the skin of customer service. There are more things in the customer service industry that I need to explore and learn, hoping to better serve customers in my future work!
In a blink of an eye, I have been working in the customer service department for a year. In this year, I have a new understanding and experience of customer service.
Before entering the customer service work, I always thought that the customer service work was very simple, that is, sitting at the front desk to answer the phone and solve the after-sales problem. In this year's continuous study, I deeply realized that customer service is a job of communication between people.
Customer service personnel represent the window for users to communicate with the company. As a customer service staff, don't put yourself on the opposite side of the user at work. Apologize more to customers, which is not to belittle the company's image, but to show the image of the company's integrity. Everything should be studied from the user's point of view, not from the opposite of the user to solve the problem, otherwise the problem will never be solved. In the process of dealing with problems, customers certainly expect to solve them in time. For problems that cannot be solved in time, users should be given a deadline commitment. If there are problems during this period, they should contact and communicate with customers in time to satisfy them.
If service is a hard job, let's devote ourselves to this kind of hard work to exercise ourselves. One day, you will find that it makes us stronger, more tolerant, richer and more beautiful.
In fact, these are all my experiences at work, and I may just have touched the skin of customer service. There are more things in the customer service industry that I need to explore and learn, hoping to better serve customers in my future work!
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