The annual work summary of head nurses in 2020 (1) has arrived at the end of the year in a blink of an eye. Looking back on my work as a head nurse for a year, I have many feelings in my heart; The work since 2020 is summarized as follows:
First, strict management and effective coordination
Over the past year, under the leadership of the nursing department and the director of the department, we have been strict with ourselves from all aspects, taken the lead in doing well the work of the department, especially the nursing work, boldly managed, and conscientiously implemented the work system of the hospital and the department, ensuring the steady progress of the work of the department. Cooperate with the director to do medical cooperation and guide everyone to do medical communication; Find and solve some frictions and contradictions in time, enhance the cohesion of departments, and make Chinese medicine departments become a warm family; Let doctors and nurses work in a state of physical and mental pleasure, and also create a warm and harmonious hospitalization environment for patients.
Second, pay close attention to nursing business training
As a comprehensive department of integrated traditional Chinese and western medicine, our department is faced with many miscellaneous diseases, many intractable diseases and weak nursing specialty. Correspondingly, among the xx nurses in Chinese medicine department, only one graduated from the Nursing College of Integrated Traditional Chinese and Western Medicine, and the rest graduated from the nursing major of Western medicine, and only learned the basic knowledge of Chinese medicine at school; With the continuous development of the training of "specialist nurses" in western medicine, the characteristics and advantages of specialist nurses are becoming more and more obvious. Nurses of traditional Chinese medicine have no specific professional knowledge and development direction, which affects the working intention of this group and the stability of the team to a certain extent, and also has a negative impact on the quality of nursing work in wards.
In view of this reality, I decided decisively: start from me and train all the staff. Through the combination of business lectures and business rounds, department directors and doctors participated in the training of common diseases in internal medicine, including respiration, circulation, digestion and nervous system, systematic training of basic knowledge and common skills of traditional Chinese medicine, and even training of conservative treatment and nursing knowledge of some general surgery and orthopedic diseases. After a year of systematic training, the assessment results show that nurses have a comprehensive understanding of the common diseases of the above systems, which not only improves their professional and technical level, but also greatly enhances their confidence in their own and departmental development. Since then, I have adopted the daily strengthening method, constantly combined with the existing cases in the ward to strengthen the trained knowledge, and finally built a nursing team with excellent skills and Chinese medicine characteristics.
Third, try cultural management and strive to make characteristics.
Years of experience as a head nurse have made me deeply realize that it is important for a team to standardize its behavior, but it is more important to change its thinking and sublimate its inner world, so that the external cause of "head nurse management" can play a role through the internal cause of "personal quality" of nurses. To this end, I have taken a series of measures: on the nurses' shift schedule, I will send them a life and workplace sentiment every week; Hold a small blackboard newspaper of "Angel Heart Talk"; Use the morning meeting to tell them some inspirational, philosophical and other short stories to arouse their thinking about life and career. In a subtle way, the humanistic quality of our Chinese medicine nurses has been greatly improved. Finally, a virtuous chain of "I use humanistic knowledge to change nurses-nurses manage themselves effectively-improve the quality of nursing work" was created. In recent years, not only the construction of TCM nursing culture is flourishing, but also all the work objectives are successfully completed. In the previous provincial and municipal inspections, our Chinese medicine department was famous for its charging standards, and every time we welcomed the charging inspection, we did not lose a point to the hospital. In the evaluation and inspection of professional ethics, Chinese medicine health education and nursing service have been affirmed and praised by participating experts.
Fourth, pay attention to service details and improve patient satisfaction.
For example, in terms of health education for patients, most departments simply rely on oral education by nurses. However, through long-term observation, I found a drawback: nurses talk less, have incomplete information, and talk more. Because time is limited, they will speak quickly and have no focus, which makes patients simply unable to remember. To this end, I made an outline of the information on admission education as the information on oral education for nurses, and input the detailed information into the computer. After the general education, the nurses sent detailed information to the patients, which played a very good role. Similarly, there are "propaganda of nasal feeding knowledge", "retention method of sputum culture specimens" and "precautions for retention of urine culture specimens". This kind of oral and written publicity is not only beneficial for patients to master, but also saves nurses too much time, so it is well received by everyone.
Five, continuous learning and summary, improve their own quality.
As the saying goes, it takes hard work to strike while the iron is hot. While doing a good job in nursing management in departments, we should persist in learning new knowledge, constantly sum up clinical nursing experience and improve our comprehensive quality. I took the psychological counselor exam in X month of 20xx, hoping to get the third-level psychological counselor certificate in X month. Over the past year, he has published 3 academic papers and X poems in national and provincial magazines and 2 papers in the journal of our college.
Shortcomings and efforts of intransitive verbs
Although, in retrospect, I can say without shame: I didn't waste any time; Dealing with my patients and my department, I can also say frankly that I have been working hard for you! However, in response to myself, I know there are still many shortcomings in my work. For example, scientific research is an important driving force for the progress and development of nursing work, but the nursing scientific research projects in our Chinese medicine department are still blank; For another example, sometimes, the requirements are too strict, and I have even seen the tears and helplessness of nurses. Therefore, looking forward to the future, I am full of confidence in the work of head nurses in the new year. As a head nurse, my efforts are:
1, strive for a breakthrough in nursing scientific research;
2. Combine leniency with severity to make your management style more mature.
Summary of the annual work of head nurses in 2020 (2) Engaged in the work of head nurses in general surgery for one year. On the occasion of resigning the old year and welcoming the new year, she will summarize her work and plan for the coming year as a reflection on her work and an incentive for the coming year.
In 2020, under the leadership, help and guidance of hospital leaders, nursing directors and head nurses, the following work was mainly done. This year's personal work summary report is as follows:
A, ward nursing management
Come to work in general surgery for one year, study professional knowledge hard, and overcome the shortcomings in business. When the rescue and ward staff are nervous (such as holidays), they can take the lead and directly participate in patient care.
According to nursing quality standards, establish various work routines. Monitor and record all kinds of quality indicators, and improve them in time if any deficiencies are found. Using pdca quality improvement method to implement cqi project at the grass-roots level. In the implementation, the enthusiasm of nurses was fully exerted, the management of deep vein was improved, the standardized evaluation of patients was promoted, the health education of patients was improved, and the standardized implementation of the handover system was improved.
Do a good job in nursing work plan, promote standardized records of medical records, conduct regular inspections, and feed back the inspection results to relevant nurses in time to help nurses improve the standards of incident handling, reporting and discussion.
Second, personnel management.
In 2020, this floor will receive new transferred comrades xx and new work comrades xx, and new nurses can arrange departments for standardized pre-job training, give serious teaching guidance and adapt to work as soon as possible.
In 2020, according to the requirements of the Ministry of Nursing Education, on the basis of collecting the education needs of nurses in departments, * * * arranged nursing rounds xx and arranged business study.
In the aspect of employee motivation, through the combination of continuous nurses' timely evaluation feedback and quarterly evaluation, nurses can be helped to continuously improve their work, praise good behaviors in time and promote a good working atmosphere.
By means of authorization, nurses are encouraged to participate in department management, and almost every nurse is directly responsible for a new department management content to stimulate nurses' work enthusiasm.
Support and encourage nurses to continue their studies. Continuing education with academic qualifications, as a head nurse, should be as convenient as possible in work arrangement. At the same time, nurses are encouraged to learn English, and the department organizes Professor Qi to give lectures to help nurses improve their English.
In the absence of teaching, we can give full play to the enthusiasm of department nurses and undertake the teaching work of students together. Various small lectures have won the praise of students and improved the teaching ability of nurses in departments.
Arrange xx nurses to go out to class.
Third, the work management
Carry out floor cost accounting management according to hospital requirements. Fixed the number of weekly deliveries in the supply room. According to the requirements of the hospital, standardized management of fees. Standardize the finance and goods of the management department and check them regularly.
Adjust the position of items on the floor to make the floor environment cleaner.
Reaffirm the system of departmental shift arrangement and shift change, and promote nurses to shift change according to the standard. According to the patient's situation, provide appropriate nursing manpower, ensure nursing effect and arrange manpower reasonably.
Actively participate in the meetings held by the hospital and nursing department, hold a nurse meeting once a month, and convey the working ideas and work arrangements of the hospital and nursing department to clinical nurses in time. According to the purpose and goal of the hospital, guide nurses to follow.
Actively promote the cooperation between nursing department and other departments, help the director of general surgery to undertake part of the management work, and promote the cooperation between doctors and nurses.
As a major member of the Communication Committee, actively participate in the activities of the Committee and promote its development.
Fourth, their own career development.
Under the condition of effectively completing the task of ward nursing management, we should learn all kinds of professional knowledge and improve our ability in all aspects.
In 20xx, he obtained a bachelor's degree certificate of nursing night university and a Chinese undergraduate diploma. Continue to study medical English.
Completed the training of picc puncture in hospital.
Learn to use computers to improve work efficiency.
Under the arrangement of the leadership of the nursing department, attend classes, go out to attend academic conferences, and be invited to go out to teach.
Write a thesis and pass the preliminary examination of practical nursing.
Complete the continuing education credits stipulated by the hospital, especially actively participate in various management courses.
A new year, a new beginning, work harder and study harder in the coming year, and do not undertake the training of hospitals.
The goals for next year are:
1. More progress has been made in management knowledge and skills. The ways to improve are: reading management books, communicating with other head nurses and attending management courses.
2. Actively support and participate in the work of the nursing department.
I am especially grateful to the nursing department and the head nurse for giving me all kinds of growth opportunities, so that I can constantly urge myself to study hard and improve myself. I will continue to enjoy my work and life &; .
Summary of Head Nurse's Annual Work in 2020 (3) Looking back at the beginning of ICU ward, I worked as a head nurse in ICU, and with the care of hospital leaders and the help and support of department directors and nursing department directors, the nursing work in ICU was normal.
Over the past year, under the guidance of continuing to implement the idea of creating hospitals that satisfy the masses and cracking down on commercial bribery, I have successfully completed my work. Now I will summarize my work from the following aspects:
First, improve ward facilities and strengthen ward management.
ICU is a place where critically ill patients are rescued and closely monitored. The ward environment is required to be reasonable, concise and convenient, which is conducive to observation and rescue. The rescue facilities in the ward are complete. Under the poor conditions and facilities of the original ICU ward, with the support of hospital leaders, various facilities and instruments have been improved. During this year, X ventilators, X injection pumps, X infusion pumps and various medical supplies were added.
Install water heaters, indoor boiling water supply facilities and various living facilities to serve patients with high-quality ward conditions, and convenient working conditions are beneficial to medical staff, so that ICU ward conditions are at the leading level in this city and surrounding areas.
Perfect facilities are inseparable from effective management. This year, the management system of expensive instruments, expensive drugs and disinfection measures in ICU were formulated. Ensure the fixed-point positioning and placement of articles, and fix the equipment management personnel, drug management personnel and material management personnel.
Over the past year, effective ward management has ensured the daily work of ICU.
Two. Establish, improve and implement various rules and regulations;
ICU is a new discipline in our hospital, which brings together critically ill patients in various departments and other hospitals. The organization is complex and the medical task is heavy. However, the nurses in our department are relatively young, junior, and have a weak sense of responsibility, and there is a large flow of nurses in ICU. Therefore, a set of strict and feasible system routines is formulated to ensure the normal operation of ICU nursing work. This year, in the original draft of ICU nursing in 2020,
The draft has been continuously improved and revised, and various nursing operation routines, daily shift counting system for first-aid drugs, toxic drugs and anesthetics, sterile goods management system, nurse training plan, disinfection and isolation system have been added. While formulating, we will supervise and inspect the implementation, and all kinds of systems and routines will ensure that all work has rules to follow, thus making ICU orderly, busy and not chaotic, and giving full play to its work efficiency.
Third, improve the professional quality of nursing staff and strengthen their own construction.
Because of the nature and strict requirements of ICU work, nurses are always in the front line of patient treatment and observation. Therefore, the quality of nursing staff will directly affect the work efficiency of ICU.
Over the past year, the training of ICU nurses has been the focus of my work. In the follow-up education of ICU nurses, measures such as on-the-job training, going out for further study, combining self-study with assessment, and combining with medical treatment were taken, and business lectures were held in departments regularly to participate in nursing examination.
Summary of Head Nurse's Annual Work in 2020 (IV) In 2020, based on the principle of "consolidating advantages and developing steadily", she did the following work in the past year:
1, give consideration to the new building, the main building, the whole hospital, especially the new building, to achieve a "zero" breakthrough in infusion response; Through the inspection system, drug quality loopholes 12 cases and disposable goods quality loopholes 29 cases were blocked throughout the year.
2. Cooperate with the joint-stock management mode, pay attention to nursing quality and excellent service, use nurses rationally, and ensure the basic nursing rate of patients; Emphasize the environmental management of the ward, and completely put an end to the problems of dirty, chaotic and poor environment in acupuncture department, and the drying of urine pads everywhere.
3. Strengthen the training of young head nurses in xx from the aspects of business skills and management theory, so as to make them mature as soon as possible and become the backbone of management. After passing the examination this year, X deputy head nurses became full members and X were promoted to ward deputy head nurses.
4. Strengthen external publicity. In 2020, he presided over and planned a large-scale celebration of "5. 12 Nurses' Day", which was well received by city leaders and nursing experts. Actively explore the publicity space of Xingyuan Daily, Daily News, xx Daily and xx Radio and Television Station, and show the hard work and dedication of nurses through health education, deeds reports and works exhibitions.
5. Pay attention to the continuing education of on-the-job employees and hold college-level lectures, with a penetration rate of over 90%; Offering training courses on basic knowledge of traditional Chinese medicine for newly assigned employees and newly transferred employees; Completed the annual theoretical and operational assessment of nurses, and the qualified rate reached 97.9. Pay attention to the quality education of nurses, carry out the education of "respecting life and caring for patients", advocate a number of donation activities, and offer love to patients in hematology and cardiac surgery.
6, to meet the annual quality control inspection organized by the Municipal Health Bureau, our hospital's nursing performance reached the standard, with a total score of 96.7, ranking first in the city.
7, personal self-construction:
This year was awarded the title of "Excellent Care Worker in xx City"; Through the study in xx, I brought back some advanced management experience and actively summarized clinical experience. This year, I finished X national papers, X conference papers and X summary papers. As the director of nursing department and a glorious party member, I pay special attention to my honesty and self-discipline. I endure hardship first, enjoy it later, persist in my work despite illness, and personally lead the head nurse and the head nurse to check each position; Strive to improve ideological understanding, actively participate in the construction of nursing branches, and develop more young party member echelons. Now, the reward team of Xinsha has expanded to more than xx people, among which young clinical backbones are the main ones, which makes the nursing branch show positive vitality and vitality. The smooth development of nursing work and the improvement of nursing level benefit from the correct decision of the leaders headed by President xx and the joint efforts of grassroots nursing staff at all levels. Next year, the nursing department will set up its own academic journal, improve the academic level of nursing, give full play to the advantages of traditional Chinese medicine and integrated traditional Chinese and western medicine, and strive to make the nursing quality of our hospital internationally certified.
Summary of the annual work of head nurses in 2020 (V) The work of head nurses in 2020 is the first year of the new century, and it is also a year in which the national health system continues to deepen reform. Under the attention and direct leadership of the dean, all the nursing staff successfully completed all the nursing work assigned by the hospital leaders and completed more than 90% of the nursing plan in 2020. Now, summarize the work situation.
First, seriously implement the rules and regulations. Strict implementation of various rules and regulations is the fundamental guarantee to improve nursing quality and ensure medical safety.
1, the nursing department reiterated the responsibilities of nursing staff at all levels, clarified the post responsibility system and nursing work system for nurses on duty and visiting nurses, and put an end to the bad phenomenon of patients changing infusion bottles and pulling needles by themselves.
Adhere to the inspection system:
BANCHA was required to attend the doctor's advice class, and the head nurse attended the total check 1-2 times a week, and made records;
Nursing operation needs three checks and seven pairs;
(3) Insist on filling in the infusion card, and no major nursing mistakes have occurred in the past year.
3, conscientiously implement the orthopedic nursing routine and microsurgical nursing routine, adhere to fill in all kinds of information and data register, equipped with five types of surgical disposal tray.
4, adhere to the bedside shift system and morning care, to prevent the occurrence of complications.
Second, improve the management level of head nurses.
1. Adhere to the record and assessment of the head nurse's handbook: it is required to submit the head nurse's handbook to the nursing department for assessment before X every month, and supervise the implementation according to the annual plan, seasonal arrangement and monthly plan formulated by the head nurse, and monitor the implementation effect, and ask the head nurse to summarize the monthly work so as to sum up experience and carry out the work.
2. Adhere to the regular meeting system of head nurses: according to the requirements of grade hospitals, hold a regular meeting of head nurses once a week, with the contents as follows: arrange the focus of this week's work, summarize the advantages and disadvantages of last week's work, put forward corresponding rectification measures, feed back the nursing quality control inspection to the head nurses, and learn the relevant materials of head nurses' management.
3, check the quality of nursing every month, and timely feedback, and constantly improve the management level of the head nurse.
4. Organize head nurses to study abroad, learn from the advanced experience of brother units, and expand their knowledge: At the end of X, send head nurses from three wards to participate in the new international nursing progress class, and report to all nurses after the study.
Third, strengthen the construction of medical ethics of nursing staff.
1, continue to carry out the code of conduct for nurses, and carry out 50 civilized expressions for nurses in daily work.
2. Organize all nurses to attend etiquette training in Wenling Hotel and Wanchang Hotel in X and xx respectively.
3. Continue to carry out health education and issue satisfaction questionnaires to inpatients. The results of satisfaction surveys (regular or irregular evaluations) are all above 95%. In addition, corrective measures were put forward for the problems existing in the satisfaction survey, and nurses were selected.
4, the department held a symposium on a regular basis every month, solicit opinions from patients, meet the requirements of patients.
5. Carry out pre-job professional ethics education, rules and regulations, nurse code of conduct education and basic nursing knowledge, specialist knowledge and nursing technology operation assessment for newly assigned nurses, and those who pass the examination will be given posts.
Fourth, improve the professional quality of nursing staff.
1. Conduct "three basics" training for on-the-job personnel and organize theoretical examinations.
2, cooperate with the medical department, hire experts to teach, teach orthopedics, internal medicine, surgery knowledge, in order to improve professional knowledge.
3. Each department asks questions 1-2 times a week in the morning, and the content is basic theoretical knowledge and orthopedic knowledge.
4. Women's Day held a nursing technical operation competition (aseptic operation), and the first prize (xxx), the second prize (xxx, xx) and the third prize were selected and rewarded respectively.
5. At the beginning of 5.xx, the nursing department conducted a nursing technical operation assessment for nurses in the whole hospital: ward nurses' assessment: intravenous infusion and oxygen inhalation; Examination of nurses in emergency room: cardiopulmonary resuscitation, oxygen inhalation and gastric lavage; Examination of nurses in operating room: intravenous infusion and aseptic operation.
6, strengthen the nursing of critically ill patients, adhere to the bedside succession system and morning care.
7. Insist on nursing rounds: conduct nursing rounds in three wards in turn every month to discuss nursing diagnosis and nursing measures to improve professional quality.
From August to xx, pre-job training was given to X new nurses who entered the hospital this year. The content is basic nursing and specialized nursing knowledge, and each head nurse is organized to have a class to improve the teaching ability.
9. There are 5 nurses in the whole hospital who take the self-taught examination for nursing specialty and 3 nurses who take the correspondence course for nursing specialty.
Five, strengthen the management of hospital infection.
1, strictly implement the disinfection and isolation system formulated by the hospital management leading group.
2. Each department insists on monthly air culture in the ward treatment room and dressing room, and secondary air culture in summer in high-risk departments such as operating room and outpatient operating room, which ensures the good effect of aseptic incision without infection.
3. The department insists on ultraviolet disinfection of the treatment room and locker room every month, and make records. The ultraviolet lamp tube is dusted with anhydrous alcohol every week, and recorded, and the ultraviolet intensity is monitored every two months.
4. After the disposable articles are used, all wards, operating rooms and emergency rooms can be damaged, soaked, concentrated and inspected regularly. Regularly detect and check the concentration of various disinfectants, and insist on one bed, one middle school, one morning and one wet sweep.
5. The treatment room and dressing room in each ward can insist on mopping the floor with disinfectant (1: 400 disinfectant) twice a day, and regularly mop the floor with disinfectant (1: 400 disinfectant) for final disinfection (clean the bedside table and wipe it with disinfectant).
6, operating room, strict implementation of hospital dyeing management requirements, aseptic package with chemical indicators.
7. The supply room has established a disinfection project monitoring record book, and regularly monitors each disinfection project.
Six, nursing staff to better complete the nursing work.
1, adhere to the patient-centered, quality-centered, and provide quality services for patients, and carry out patient-centered health education in depth. Through the distribution of health education manuals and the words and deeds of nurses, patients are familiar with the knowledge of disease prevention, rehabilitation and related medical care, nursing and self-care.
In February and August, the holistic nursing mode was carried out in the third ward. Nurses in the third ward not only teach patients knowledge of disease prevention and rehabilitation, but also go deep into the ward to talk with patients.
3. Throughout the year, * * * admitted xxx inpatients, observed xx patients and operated in the operating room. Emergency nurses provide full service for emergency patients, including escorting patients to take photos, doing B-ultrasound, doing electrocardiogram, accompanying patients to the hospital and sending them to the operating room. There are fixed nurses on duty and visiting nurses in all three wards, so that patients get thoughtful service.
4. The nursing staff of the whole hospital wrote 30 nursing papers, of which 1 article participated in the third national academic exchange of orthopedic nursing, xx participated in the academic exchange in xx area, and X participated in the second1national academic exchange of contemporary nurses.
Seven, the existing problems:
1, the quality of individual nurses is not high, and the concept of sterility is not strong.
2. Holistic nursing is still in the exploratory stage, and nursing writing is not standardized.
3, due to the shortage of nursing staff, basic nursing is not in place, such as first-class nursing patients can not get the service of first-class nurses, second only to daily work.
4. Ward management is not satisfactory.
Over the past year, due to the dean's attention, support and help, nursing work has made some achievements in nursing quality and professional ethics construction, but there are also some shortcomings that need to be further improved.