Part I: Speech of the property industry
Speech of the property industry
Leaders, distinguished guests:
Hello! First of all, I warmly congratulate the establishment of Anshan Property Industry Association. As a full member of the Association, on behalf of all members, I firmly support and support the leadership of the Association, do my best to complete all the tasks assigned by the Association, make suggestions and make positive contributions to the healthy development of the Association.
I believe that trade associations are the product of market economy, the reform of national economic management system and the transfer of government functions. Therefore, trade associations must follow the principles of marketization and standardized development. While consciously accepting the guidance and obtaining the support of the competent government departments, we should adhere to the private characteristics of the association. We should not expect the government to support us economically, but learn to survive in the market. We should not use the opportunity of government function transfer to strengthen the power of the association, but strive for the status of the association by self-reliance; Instead of applying administrative management to handle the internal affairs of the association, we should establish the association with sincerity, trust, democratic decision-making and win the trust of members, so as to truly make the association a "home" for members.
Trade associations are voluntary social organizations, and their basic functions are "self-discipline, development, coordination, mutual assistance, service, communication, mediation and checks and balances". The management of trade associations should not rely on administrative orders, and should not be "bureaucratic", "bureaucratic" or "bureaucratic", but should be good at professionalism and win by service. Self-discipline management, reputation management, moral defense, market cost and interest mechanism should be used to achieve internal coordination and unity, and mutual benefit among members should be realized in humanized management.
development is the last word and innovation is the driving force. The work of the association should also dare to innovate boldly, take a path that no one has taken before, resolutely break through all ideas and concepts that hinder development, resolutely change all practices and regulations that constrain development, and resolutely innovate all institutional drawbacks that affect development, seeking changes with new ones in order to strengthen the association.
representing and serving members is always the top priority of the association. Service work should not stop at the level of solving specific difficulties for members, but should pay more attention to safeguarding the overall interests of the industry, safeguarding the long-term interests of members, solving the universal problem of good things affecting the overall situation, serving the whole industry, achieving the effect of solving one problem and benefiting one, and truly giving full play to the planning of industry associations to lead the healthy development of the industry and be a leader in resisting market risks in the coming international competition.
Finally, I believe that under the guidance of the leadership of Anshan Real Estate Bureau, under the leadership of the President, Vice President and Secretary General, the future development of the property industry in Anshan City will surely usher in spring. Thank you
Part II: Speech at the Annual Meeting of Property Management Company
Speech at the Annual Meeting
Dear leaders and colleagues:
Good afternoon!
once again, everything will be renewed. I am very happy to be here today to attend the year-end summary meeting of the property management company. 2xx was a remarkable year for the property management company. We experienced the establishment of the sales department, the early intervention of the property, the delivery of the house by Mingxin Qingting, the renovation and occupancy, etc. At the same time, with the establishment of the new leadership team, the management level and service level of the company were further improved through the concerted efforts of all the staff, and an excellent management team and operators were created.
the year 2xx has ended, and the year 2xx has just begun. We have a long way to go. * * This year, there are several major issues that all employees need to participate in, including upgrading the company's qualification, establishing rules and regulations, improving quality, and * * handing over the house ... In this year, our management area will increase from 6, square meters to 35, square meters, and the expansion of scale requires us to make a strategic analysis of the target, consolidate the market and create a brand. Brand is based on quality and takes image as a weapon. Therefore, in the coming year, we will strive for zero defects, that is, zero defects in service, zero defects in operation, zero hidden dangers in equipment, and zero defects in violation of regulations. To achieve this goal, we will formulate specific implementation steps, first of all, we must establish and improve rules and regulations and improve operational norms; The second is to strengthen training, inculcate ideas, teach knowledge and train skills for employees; The third is to carry out quality supervision and inspection, and the project leader is the first responsible person, and the inspection results should be analyzed, rectified and improved in time; Fourth, there should be a corresponding performance appraisal system. We will consider improving the salary and welfare of some outstanding employees, but there will also be a corresponding appraisal mechanism to impose economic penalties on unqualified employees. It is the same whether they can do well or badly.
In the new year, we encourage employees to learn more about property, improve their professional skills and management ability, develop better on this broad platform, and realize their own life value. We can even provide learners for employees, reimburse part of the learning expenses, and build a learning team, which is consistent with the corporate culture of * * Real Estate; At the same time, we will continue to care about the life and welfare of employees, strive to create a comfortable working environment for employees, establish a barrier-free communication mechanism, reduce the friction of communication with employees, increase the enthusiasm of employees and reduce the turnover rate.
** property is in a period of rapid development, which requires every department and everyone to unite together. We are a big family, and everyone's position may be extremely ordinary, but it is these ordinary things that can create a truly powerful * * property after years of persistence and struggle!
I just arrived in January of 2xx, and I missed your achievements last year. 2xx will be a year in which opportunities and challenges coexist, and glory and dreams * * *. Under the general leadership of * *, I will go all out to make persistent efforts with all my colleagues in * * Property, make progress and grow together for * *.
Finally, I wish you all a happy New Year and a happy family. Thank you!
Part III: Speech of the Property Management Company
"Compose a Lily Praise with Heart"
Dear leaders, guests, colleagues and friends:
Hello! My name is XXX and I am an administrator of the property service center of Guorun Cuihu Community.
It's a great honor to speak here today as an employee of Lily Bank. What I want to say at this moment is that as an ordinary employee of Lily Bank, I am happy. In this fertile land of Lily Bank, we worked side by side, spread sweat, have a vast world, have a platform to display our talents to the fullest, and we have received more care and support than other jobs, which greatly enriched our life and career. We are well aware that all this stems from the development of Lily Bank, the enhancement of Lily Bank's strength and the "people-oriented" governance strategy of the company's leaders. Today, I am not representing myself, but all the employees of Lily Bank who are quietly working in the property service and dedicating their youth and sweat to the development of Lily Bank. Thank you!
the topic of my speech is-writing lily hymns with my heart
Today, with a restless mood, I stepped onto this special stage. First of all, thank the company leaders for providing us with a rare opportunity to study, exercise and participate. Here, I sincerely wish our tomorrow will be better and the company's tomorrow will be more brilliant.
some people say: whether you choose this position or the position chooses you, it means that you have a pursuit, a responsibility, and we need to
cherish it, because greatness comes from the ordinary. Martin Luther King once said, "Even if you are destined to sweep the streets, you should devote yourself to your work, just like Michelangelo's painting, Beethoven's composition and Shakespeare's drama. Everyone will stop to praise you for your achievements and call you an outstanding cleaner."
Since I stepped into the door of Lily House Property Company, I have secretly made up my mind to write a new chapter in such a job. I remember that it was the morning of November 18th, 1, and I walked into the office building of the property management company with excitement. Manager Cong warmly received me and arranged for Natalie to lead me to get familiar with my work. Under her careful guidance, with the enthusiastic help of all my colleagues, I quickly entered the role and calmly started my work. It is all the staff here who let me feel the warmth of the company's big family. It is they who let me know the working friendship of mutual support among colleagues. It is they who let me feel the friendship and affection outside of work. In a blink of an eye, I have been in the company for 7 months. In these more than 2 days and nights, my dear comrades and I cooperated with each other in our work and took care of each other in our lives. We experienced the tests of VIP reception, house inspection, house collection, supervision and decoration, and service to the owners. Because of our work, we not only deepened our understanding, but also promoted the overall progress of our work. I remember Wei Wei once wrote an article "Who is the cutest person". In my work and life, my dear colleagues are the cutest people. It is your careful guidance that makes me make rapid progress. It is your care that makes me always grateful. Because of work, we have established a deep friendship, and because of work, we have become relatives who care for each other.
However, in actual work, it has never been smooth sailing. He needs the dedication and efforts of every
employee. When we came to Lily House Property Company from all directions, we were doomed to be an inseparable whole. As an ordinary house manager of the company, I know the importance of the nature of his work, and he needs us to take it seriously, attach great importance to it, unite and cooperate, and make selfless dedication. We should base ourselves on our own work and strengthen communication, communication and learning.
in the reception department, we carefully receive every customer and set up a good image for guorun with our warm smile and sincere service. I have been tired and wronged in the face of complicated reception work every day, but as long as I think of my work, the spirit and motivation of 12 points will rise from the bottom of my heart. Later, due to work needs, I came to the property management department. Contact more owners and handle more daily chores. I always tell myself that I should work hard, and I will use my enthusiasm and efforts to bloom beautiful flowers in the fields of the property management department. My coordination and communication skills have been enhanced, my business knowledge has increased, and my working ability has been improved.
I remember that on a hot afternoon, an owner came to the property management company to make a scene because of the installation of the protective net, demanding to agree to his unreasonable conditions, facing the incomprehensible query, facing the angry owner, and facing his abuse, we were very sad, and my tears swirled in my eyes. But at that moment, I understood that quarreling was useless, the cold war was useless, communication was the most important thing, and mutual understanding was the most important thing. We had a sincere dialogue with the owner, telling him the truth, from beauty to safety, from the system to asking for patience. After more than two hours of persuasion and explanation, the owner was finally moved by our sincerity and gave up the idea of installing a non-standard protective net. At that moment, compared with the previous grievances and sadness, a sense of accomplishment was born. I am thinking, this is the strength of our
team, the collective wisdom, the achievement of hard work and tears, and the belief of treating every owner patiently and sincerely.
I still remember that it was Christmas Eve in 2xx. After a day's delivery, we walked out of the office tired. It was very late, and the wind in early winter blew on our faces. It was cold, and we occasionally heard firecrackers in our ears. It was another Christmas Eve. When we were discussing our respective activities in the evening, Director Hu left in a hurry after receiving a call from the duty room. We are puzzled to see the back of returning to the company. Is there anything wrong? Let go of everything and we ran to the office.
It turned out that an owner who had just delivered the house came to the door, because he questioned that the company had too little security during the delivery period. What is even more puzzling is that he even questioned the company's entry service without the owner's consent. When we walked into the office with Director Hu, we saw an old man, who was loudly questioning XXX, who was on duty, and stood in front of the owner without saying a word.
in the face of such an emotional old man, Mr. Hu first stabilized his mood and showed his identity. He patiently and meticulously explained that before the establishment of the owners' committee, the property company could be designated by the developer or selected through bidding, and after the establishment of the owners' committee, the old man was still dissatisfied with our security work. Director Hu said that during the delivery period, because the owner did not move in, the security work was relatively less stressful, so only some people were arranged to be on duty. However, since the owner asked, it will be our goal to improve our work, and the company will immediately study how to strengthen the security duty in the community.
It's late at night, watching the old man leave after getting a satisfactory answer, our hearts are warm.
It's a vivid lesson, which makes us really understand the true meaning of property service, that is, "all take the satisfaction of the owner as the service standard, all take the satisfaction of the owner as the work goal and all take the satisfaction of the owner as the action criterion." Only by thinking of the owner wholeheartedly can we carry out our work better. Only by serving the owner wholeheartedly can our work be recognized by the owner. Only by planning for the owners wholeheartedly is the purpose of our Lily trip.
The new era needs innovation, a new life map and planning. The hardships of growth and the twists and turns of the process may become a stumbling block to the goal of progress. In this case, team spirit and corporate culture have become a powerful weapon and strong backing for our vigorous growth. We can only achieve our personal future goals with the help of the broad wings of Lily Line, and only the continuous efforts of individuals to achieve our goals will promote the vigorous development of Lily Line.
"Sincere service for the owners, meticulous work for Cuihu, unremitting efforts for the company, continuous progress for ourselves, and pioneering and enterprising for our dreams." Will be our motto, will be our driving force, yesterday's lily trip is a milestone, I believe that with our efforts, the lily trip will be more brilliant tomorrow, we have reason to believe that in our hands will set up a monument after another. You see, today's Guorun Cuihu has a beautiful environment, flowers everywhere, and everyone's life is quiet and peaceful. This is exactly the true portrayal of creating a top-grade life, interpreting a livable home and sketching a pure land of the soul. It is the beautiful flowers and charming lilies watered by our sweat and tears. Tomorrow, Ran Ran will be the star of the property industry in the ancient city of Xianyang, and that star is our company, our home and our lily trip.
finally, I want to say: on the journey of realizing enterprise value and building first-class property, on the road of demonstrating life value and achieving personal dreams, we should unite and cooperate and forge ahead
Part IV: Speech by the manager of the property company
Recognize the situation, seize the opportunity, and strive to create a new situation in the development of property management
—— General Manager Deng of the sixth phase of Vancouver Garden, Tianfu Oasis Property
.
In the past two months, with the concerted efforts and close cooperation of Qi Xin, "Vancouver Garden"