The bank employees' speeches about their dedication to their posts were brief. Dear teachers and colleagues,
Hello everyone!
Working at the counter is the most common. Many people have asked me if I regret working in the counter. Every time I always answer without thinking, "No regrets". They all say to do one thing and love one thing. I think, since I have chosen to work at the counter, I will do it down-to-earth and meticulously, and strive to be an excellent counter worker. Therefore, in the counter work, I won the unanimous praise of customers and leaders with excellent service, skilled operation and the spirit of unity and dedication, and won the honorary titles of "Quality Service Star" of local branches and "Top Ten Accountants" of local branches.
As a counter clerk, I know the importance of counter work, because it is a window for customers to directly understand our bank and plays a bridge role between customers and banks. Therefore, I have a strong sense of professional honor. I always insist on being a "person with will" in my work. Learn business with an open mind, exercise skills with heart, handle business patiently, and be enthusiastic about peer customers. In the increasingly fierce competition in the banking industry, we all know that only with more patient, thoughtful and fast quality service can we win more customers, win a better social image and attract more deposits for our bank.
There are always a variety of customers, and I always take customers as the center, strive to meet the reasonable needs of customers, and strive for the interests of customers on the premise of safeguarding the interests of banks. For example, I always pay special attention to the maturity date of time deposit certificates. If it hasn't expired, I'll see if I can handle it. If I can't, I will try to handle it for my clients. If the certificate of deposit is about to expire, remind the customer in time whether to withdraw it after it expires, so as to minimize the interest loss of the customer's certificate of deposit.
Seriously, with the patience of our counter staff, customer satisfaction is my greatest satisfaction. At that time, it was common for customers to deposit and withdraw money after work, and I always came to my door, not perfunctory, not neglecting customers, and always patiently handling every business. Once, after work, the last door was about to close, and I was preparing to check out. At this time, a customer rushed in and asked him if he could still save money. When he approached my counter, I stood up to meet him and immediately asked him to fill out the deposit slip. He told us that he ran to several other banks with cash, and the other party said that he could not save money after work. In desperation, he had to go home with cash, but he felt that it was always wrong, so he ran to the bank with a try. Unexpectedly, he can still save money. I took the cash from the customer and quickly handled the deposit business. Before leaving, he sincerely said, "I finally have no worries, thank you very much." I'm glad to hear the news, too. Actually, I just did what a counter girl should do. But in the counter work, we need not only patience, but also enthusiasm, to really worry about what customers are anxious, to think about what customers think, and to try our best to solve problems for customers.
I want to work hard, and loving my job is the best interpretation of love and dedication!
The bank employees' speeches about their dedication to their posts were brief. Dear leaders and colleagues,
Hello everyone!
I feel extremely honored to be able to deliver such a speech as a representative this time. Here, as an employee of _ _ Bank, I will give you this speech. The topic of my speech is "Love and Dedication"!
Before that, I was shocked when I knew I was going to make a speech. Because as we all know, I usually have nothing else to say, and my performance at work is also very dull. I don't fight for it, and there is nothing outstanding. So for a while, I was confused. I don't know why the leader gave me such a good opportunity, so I went to ask the leader later. Then the leader said these words to me, "the most important part of true love and dedication is to be measured by time." You feel that your performance in this job is average and your achievements are not outstanding, but your stability and responsibility have bought you the best performance. " To tell the truth, at that moment, when I heard the leader say these words, my heart was warm and my eyes began to heat up.
From the year I entered the bank, I seldom made mistakes every year, and this kind of life is five or six years. Perhaps I have formed such a habit, so I feel that I have no special achievements, so I always ignore some good things about myself and have no clear concept about myself. But I know very well in my heart that I love this job very much. I enjoy every day in the bank and every minute in this position. When I was in college, I thought about how to work in a bank. Now I can work in such a position. Of course, I only have one choice, and that is to love it and cherish it. I think it is also because of this love that I have been careful and seldom make mistakes in these years!
In fact, everyone has a different understanding of love and dedication. Sometimes we are serious and responsible, which is a kind of dedication. Sometimes creating a glorious period is a kind of love and dedication, which is based on what kind of requirements and standards we have for ourselves. But in general, the bottom line of love and dedication is to do this job well, truly respect this profession, and not slander or waste it. Only in this way can we truly love our work and be dedicated, and other goals we want to achieve will also serve as evidence that we love this position and will always accompany us to go forward and go further.
Maybe I will continue to be so serious in the future, and I also believe that every employee in the bank is the same. Let us carry forward this cause with a grateful heart and a serious and responsible attitude!
World Bank staff's dedication speech. Dear leaders and colleagues,
Hello everyone!
I'm from the branch office. First of all, thank the leader for giving me such an opportunity to exercise. In this blooming season in full of green, I feel very honored to get together with all my colleagues and exchange my work experience. The topic of my speech is "Service Road, Love Together".
I like this sentence very much: "life needs a career, and life without a career is gloomy;" A career needs success, and a career that does not seek success is a failure; Success needs motivation, and success without motivation is short-lived; Motivation needs spirit, and spiritual motivation is eternal! "
Yes, only endless spiritual strength can support us to go further and make ordinary life glow with other wonderful things! It is based on this belief that I am young, active and constantly seeking; It is this belief that makes me stick to my post, selfless dedication and no regrets!
Spirit is so important, so what is this spirit? I think this spirit is love. This kind of love includes two kinds, one is the love for enterprises and work, and the other is the care for customers. We often say "do a line, love a line, love a line, specialize in a line", which is about the love of enterprises and work. The English proverb says "career is the salt of life" and shows the importance of "doing a job". Gorky of the Soviet Union said that "the cause should be done with a smile, and the cause does not like dullness" and talked about the necessity of "loving the party"; Goethe once said that "responsibility comes from the love of what you do", which is about the importance of specialization. Indeed, only by loving enterprises and financial undertakings can we make unremitting efforts and pursue diligently; Will constantly enrich themselves, improve themselves and surpass themselves; Only in order to "do a good job" will we continue to "sharpen our knives". Similarly, only when we have a deep concern for customers, our expression will no longer be indifferent; Our smile will no longer be forced; Our language will no longer be cold; Our behavior will no longer be mechanical, and the hearts of customers will be warm.
It is precisely because of my love of work that I have always been based on my post, loyal to my duties, constantly learning and practicing my skills and improving my work efficiency. With the advent of the era of knowledge economy, the competition among enterprises is increasingly manifested as the competition of employees' quality, and the successful enterprises in the future must be learning enterprises. In this sense, the essence of enterprise competition is the competition of employees' learning ability. Therefore, it is the responsibility of every employee to strive to become a knowledge-based employee and give full play to their talents and skills, which is an important guarantee to ensure that enterprises gain a firm foothold in the market competition and win the competition. As a window service person for international business settlement, my work is mainly responsible for online banking registration, door-to-door collection, centralized payment by the state treasury, examination and approval by the reporting unit, salary collection, and daily customer maintenance of the business department. I know my position is small, but my responsibility is great. Some people say that the bank's job is only to "collect, release and keep accounts", but I think that as long as we specialize in business and love our jobs, our collection, release and release of accounts can ensure the smooth flow of funds, and the blood of the national economy, the accounting and keeping accounts in our hands can turn Arabic numerals into wonderful notes and play the music of the new era. My job is very ordinary, repeating the same business process every day, but I never give up learning and challenges for a moment. Especially after the bank introduced innovative service methods, integrated the use of resources and effectively improved the efficiency of business handling, I felt a sense of urgency to improve my business skills and learn new knowledge. In today's fierce competition in the financial market, front-line employees in outlets can't do their jobs well without excellent business skills except strengthening their theoretical quality and professional level. Therefore, after work, I attach great importance to improving my business skills. I believe that only by mastering skilled business skills can we be handy in our work and better provide convenient, fast and accurate services to our customers; In order to improve work efficiency, win the trust of customers and attract superior customer groups.
It is because of my concern for customers that I will be enthusiastic, patient and considerate, and turn this concern into thoughtful and meticulous service! Our financial industry takes service as the main theme, "service with heart" is our commitment, and "customer satisfaction" is our pursuit. In order to truly serve the enterprise wholeheartedly and achieve high-quality service, we must think of the enterprise and customers with a caring heart and dedication.
I have a client, Ms. X, who came to handle the transfer with her friends at first. Because the transfer amount is large, my intuition told me that this is a high-quality customer, so I recommended a personal financial account gold card to him in time. After my warm and detailed introduction, Ms. X accepted my recommendation and opened a certificate version of online banking. In order to teach Ms. Wang how to operate online banking and how to install drivers on her home computer, I gave her a live demonstration, such as logging in with a computer, explaining the operation process, prompting the main points of operation and so on. My warm and thoughtful attitude left a deep impression on my customers. My professional and sincere service won her recognition, and she benefited a lot from the excellent performance of our products. Since then, not only has her own deposit in our bank quietly increased, but she has also introduced some friends on her own initiative, and these friends have also become our excellent customers.
As the saying goes, "Give someone a rose, and there is a lingering fragrance in your hand". A smiling look and a gentle greeting are warm roses that we send to our customers, full of our deep affection and friendship. Customers can come on impulse and return with satisfaction, which is our reward. It is based on this understanding, therefore, whether it is reception, consultation, business acceptance, etc. I am enthusiastic about service, and I use my enthusiasm, carefulness and patience to get customers' peace of mind, peace of mind and comfort.
The road to forge ahead is endless, and so is our exploration of service! I haven't been in the company long, but I got a lot of exercise here. In this warm group, the care and encouragement of leaders, the help and support of colleagues, and the spirit and atmosphere of the team have accelerated my growth. I know, I am still young, I need to learn too much from my leaders and colleagues, and there are also many shortcomings and deficiencies that need to be overcome constantly. In the future work, I will learn more humbly, constantly improve myself, and contribute to the development of our bank with better service; Create brilliant financial career with sincere dedication!
My speech is over, thank you!
Dear leaders and colleagues,
Hello!
The topic of my speech today is: Quality service starts with seven "stars".
As a typical service industry, the quality of service will directly affect the competitiveness of banks in the industry. With a good service attitude, we can establish a good reputation and image and attract customers. Good service attitude can enhance friendship with customers and maintain long-term cooperative relations with customers; With a good service attitude, we can promote and market our products and promote the sustainable development of our business. Don't look at this three-foot counter. Everything we say and do has an immeasurable impact on the honor of xx Bank. How to make services create value? To establish the service brand of xx Bank, I think the key to work is to have seven hearts, namely confidence, ambition, sincerity, enthusiasm, modesty, carefulness and patience.
The first heart is self-confidence, that is, you should have an attitude that I can do this position well, and this attitude determines the quality of service. As the saying goes, how far is the thought, how far can it go. In our work, confidence is our guiding light, leading us to create impressive achievements and move towards a brilliant tomorrow.
The second heart is ambition, which requires us to be self-motivated in our work and actively meet higher and higher work challenges. Our business operation is not static. If we don't actively adapt to these changes, we will not be competent for our work. On the other hand, we should be ambitious, conscientious in seemingly trivial positions, and do our daily work meticulously in order to provide customers with quality services for a long time.
The third heart is sincerity. Due to the particularity of our work, honesty is particularly important to us. When introducing our products to customers, we must tell the truth, not only the benefits, but also the risks. If you are sincere, you will attract guests from all over the world. Those who touch people with sincerity will also respond with sincerity. According to the actual situation of customers, put forward suggestions that are beneficial to customers. Sincere service creates value for customers, which will naturally gain customers' long-term understanding and trust and create value for us.
The fourth heart is enthusiasm. No matter how busy and upset you are at work, you must be able to smile at new people at work and make customers feel at home. Smile is the beginning of communication. A simple greeting can close the distance with customers. Only by understanding the needs of customers in communication can we market products and expand our business.
The fifth heart is modesty. For customer complaints, we should regard them as valuable opinions on our service work. Even if you are not at fault, you should apologize to your customers, gain their understanding and listen to their opinions with an open mind. At the same time, we should learn from colleagues around us with an open mind, learn from each other's strengths and strive for perfection. Young employees should not be arrogant, but should listen to the valuable experience and opinions of their predecessors and do everything in a down-to-earth manner. Old employees can't rely on the old to sell the old, stick to the rules, don't strive for progress, and it is the eternal theme of our work to live and learn.
The sixth heart is carefulness. Our work is very complicated. If you are not careful, you may make mistakes, causing economic losses to customers and affecting your image. Besides paying attention to your own work, you should also be considerate of your customers. For example, pay the time deposit in advance, remind customers whether to withdraw it after it expires, and avoid unnecessary losses. Remind customers to take care of their property when paying, and check whether there are any omissions when customers leave. These trivial actions will leave a good image in the hearts of customers. Care is not superfluous at any time.
The seventh heart is patience. At the end of a day's work, people's mood often becomes restless. We should learn to adjust ourselves. We must patiently explain our customers' problems. It is our responsibility and our achievement to satisfy our customers. We should be more patient if we meet abusive and demanding customers. Even if we are not wrong, we should "endure for a while to calm down and take a step back." On the other hand, the attitude of others towards you is actually a mirror of your own words and deeds. Don't criticize the mirror, but reflect on the people in the mirror where they are not good enough and where they need improvement.
The bank employees' speeches about their dedication to their posts were brief. Dear leaders and colleagues,
Hello!
Thank you for giving me an opportunity to stand here on the occasion of the X anniversary of the establishment of xx Branch. I'm a cashier in the sales department. The title of my speech is: "Because I have a choice, I control my life".
Everyone has a dream, and the dream is our hope, which leads us to forge ahead, smooth the ups and downs and taste success. For a long time, I thought love and dedication were just empty words. When we left the university campus, we were all full of pride and vowed to make some achievements in our respective posts, but the reality was always cruel. We found that everything is not what we imagined, not every job is full of interest, not every customer can be polite to you, and things that have not been experienced have shattered our dreams.
Some people say, "when dreams are shattered, growth begins." During my six months in xx branch, I gained the smile of customers and the friendship of colleagues. More importantly, I have also gained the excellent quality of "love and dedication".
In my opinion, love and dedication are to integrate diligence and hard work into daily life and into daily work. We should make it a habit.
Xx branch is a newly established branch, and we are all novices. In order to shorten the gap between us and our partners, we gave up most of our spare time in the first half of the year. President X of Sub-branch organized us to conduct quality service scenario training for many times. How many nights did Manager X practice with us and how much business knowledge did he coach? Half a year later, when we won the first place in the mysterious customer monitoring, when we were among the best in the skill competition, and when I achieved excellent results in the teller level examination, we seemed to be completely transformed and full of confidence. I know that we have gradually learned to treat our work with a pragmatic and realistic attitude, and we have also learned to treat our work with a natural and open-minded attitude.
If we only regard counter work as a profession, we will feel that it is extremely hard and ordinary, and customers are only working objects; And when we regard it as a noble cause, the understanding of customers will have a new meaning. In this day-to-day farewell, we no longer treat them with general professional psychology, but will feel love in the process of serving them.
In xx branch, credit card repayment customers account for a large part. On one occasion, a customer repaid the loan at our counter, complaining that we had too few outlets and it was inconvenient to repay the loan. As soon as one of our tellers explained a few words, the customer accused her impatiently and she burst into tears. But she immediately dried her tears and actively promoted the credit card binding business to customers. Finally, the customer left with satisfaction, and by the way, she opened a personal online bank. Everyone smiled with relief when she saw the customer leave happily.
Love and dedication is to provide good service in the spirit of "pursuing satisfaction and never being satisfied". When we see customers come with expectations and return with satisfaction, hard work will become the joy after we pay.
These are my experiences about loving my work and how to do it well. I believe we are a lucky generation, and we are happy for the prosperity of xx branch, which is a rare opportunity in our life. In the face of such a fiery career, we should redouble our efforts and give our best work enthusiasm and best service. We are soberly aware that today's opportunity is rare, and the future glory needs our wisdom and sweat. Take passion as the flag, youth as the note, and fight for a life without regrets!
Thank you!