Brief experience in banking (part one)? After work, it is often beneficial to read a good book carefully. I think "Being the Best Bank Staff" is such a good book. I have seen too much and felt a lot.
? It has been more than a year since I entered the Postal Savings Bank. I have a deeper understanding of the work of banks. As an ordinary teller at the grass-roots level, it is very important to do a good job. The book "Being the Best Bank Staff" not only explains the rules of survival in the workplace, but also points out the ways and methods to become excellent employees. Being the best bank employee is based on economic globalization, closely surrounding various factors affecting the development of bank employees, expounding the theory and practice of career management with systematic thinking and unique perspective, and proposing ways and methods to become excellent bank employees.
? With the increasingly fierce competition in the banking industry, the pressure on employees is increasing, and many bank employees are in a sub-health state. After reading this book, I understand that as a bank employee, we should first keep healthy and do more exercise to provide a good foundation for better work. Secondly, we should maintain mental health, face the pressure of various tasks and achievements, learn from each other, learn from each other's strengths, and be good at having fun at work. As tellers, we are always faced with the temptation of money, but we must know that a gentleman loves money well and needs to exchange performance for return.
? As a bank teller, although ordinary and busy, you should dare to paramore, achieve your own career, be willing to be busy and make your own contribution to the unit. There are all kinds of positions in banks, and people are often willing to do management work. But as a new employee, you can't aim too high. We should clearly realize that every post has its own value, and every post is a golden position for personal development. The difference lies in the individual's ability to develop post resources. If I want to be a senior bank employee, I have learned the following enlightenment: first, don't be too picky about my work; Second, since you are on the job, you must go all out to do it well; Third, we must find a working method that suits us; Fourth, we should make full use of the existing working conditions.
? Whether an organization or an individual wants to do something, it is impossible to do it without corresponding resources. Bank employees also need certain resources to complete their work tasks. In order to do better, they need the optimal allocation of resources. In this era of fierce job competition, resources are always limited and scarce, and whoever has more resources will have more advantages. For individuals, there are many resources in the bank that can be tapped, and there are many resources that can be tapped. As a teller, only when you see your own advantages and understand the meaning of your own resources can you make full use of your personal resources.
? The bank is a place of collective cooperation. Without the cooperation of all employees, it will be difficult to complete the bank's business activities. We don't want to be a lone ranger in the bank, we should take the initiative to participate in the collective and work together for a goal. With the help of the collective and others, individuals will become stronger, which is the result of resource integration. In this collective, individuals must participate in collective cooperation with a sincere heart if they want to make a difference. In this group, the better the relationship is handled, the more successful they will be.
Brief experience in banking (part two)? As the saying goes, "It is never too old to learn". I have been in this business for more than 20 years. While feeling the gradual development of a certain business, I also realize that some knowledge or business skills that our generation needs are slowly changing with the changes of the times. Therefore, for people of our age, learning is essential. In April, 20xx, the Bank organized all employees under its jurisdiction to actively carry out "Employee Behavior Management Year" learning activities. I have benefited a lot from participating in the centralized study of sub-branches and sub-branches, as follows:
? I am now a logistics staff in a bank. As a member of a bank, I used to work hard and study hard. In the process of its development, I feel a great responsibility. It is difficult for the knowledge learned before to adapt to the current development, and now the task is getting heavier and heavier. At the same time, it is difficult to adapt to the constantly introduced new knowledge and new business, which makes people feel unprecedented pressure. Therefore, learning knowledge, learning business, learning system and strengthening internal control are the themes of my daily work. I think this learning activity is an urgent task and necessary to strengthen the management of employees' own behavior in the new situation and new period. It will play an important role in warning and educating employees to develop honest and trustworthy professional ethics and law-abiding work habits, and firmly build an ideological and moral defense line against corruption and change. When I actively participated in the "Employee Behavior Management Year" learning activities, I deeply realized my professional responsibility to customers and work, and classified it as my inner behavioral and moral beliefs, made clear the bottom line and boundary of my professional behavior, made clear what I can do, what I should do and what I can't do, and foresaw the possible consequences of my behavior, so as to consciously restrain my behavior and carry forward the cultural concept of being proud of the code of conduct and ashamed of misconduct. Through the "Employee Behavior Management Year" learning activities, it is of great practical significance to further standardize the professional behavior of employees, improve the overall quality of employees in the whole bank, establish and maintain a good image of a bank in Chongqing, and build a long-term mechanism to prevent moral and operational risks. Under the current new situation, it is very necessary to carry out the "employee behavior management year" learning activities. Only by standardizing employees' behaviors and abiding by regulations can we better stimulate employees' enthusiasm for work, learn their business better and consciously standardize their behaviors, so as to ensure the smooth reform and great business development of a bank in Chongqing.
? Through studying and participating in activities, I have been constantly alerting myself. I did some introspection in comparison with my actual work and life. I feel that there are still many shortcomings. First of all, I don't study enough. I will study hard all kinds of laws, regulations and industry rules and regulations, strengthen my business study and standardize my professional behavior. In particular, you are not allowed to take advantage of your work to participate in private lending, illegal fund-raising, acting as a fund broker, money laundering, pornography, drugs, gambling, business or business. Second, the internal control management implementation rules and regulations are not enough. Professional behavior should run through all aspects of internal control management, so as to resolve and control all kinds of risks. Through the effective implementation of the "Employee Behavior Management Year" activities, we will thoroughly study various internal control case prevention rules and regulations and cultivate a compliance culture of "compliance is everyone's responsibility, and compliance creates value"; The third is to combine the learning activities of "Employee Behavior Management Year" with my hobbies and post work. In terms of life, there are not many hobbies in personal life. I usually like outdoor activities during holidays. Individuals or families have no business, no other family debts, and I don't go to high-consumption places for high consumption. I am not involved in illegal and disciplinary acts such as pornography, gambling, drugs, pornography and pyramid schemes in social interaction. In terms of work, the "Employee Behavior Management Year" activity is an important measure to improve their work ability, strengthen case prevention ability and strengthen internal control management. It is also a powerful impetus to my post work, to ensure that I don't violate the red line, to serve the counter work well, to ensure that there are no big mistakes in my business, to strive to complete the post work tasks, and to truly implement the learning activities of the "Employee Behavior Management Year" and integrate them into my heart.
? Standardizing professional behavior is for better work in the future. People of our age should not be satisfied with the present, not making progress and stagnating. Instead, we should give full play to our subjective initiative, dare to innovate and challenge, and put all good things into action step by step and immediately. Take action, find your own personality and affirm it, shape yourself according to your own expectations, make unremitting efforts, and believe that you will definitely add a meager strength to XXX's bright future.
Brief introduction of bank work (3)? I worked from 20xx to 20xx, and I have several years of working experience. I know that the service work of the bank requires us not only to have enthusiasm for work, but also to have a heart for perfection.
? In fact, customers are the "examiners" we face every day. If our bank employees are lazy, sloppy, even cold and stiff every day, think about it. Will you respect the staff at the counter? Answer questions, smile, be polite, amiable, noble and elegant, dignified and generous, leisurely and impeccable.
? These are our service specifications. Ask yourself how much we have achieved in these specifications. The attitude of customers towards you is actually a mirror of your own words and deeds. Don't always find fault with the mirror, but reflect on where the people in the mirror are not good enough and where they need to be improved.
? As a desk clerk, I reflected on the shortcomings raised by Director Zeng. Because of my working years and age, I cherish my present job. I think I am proficient in my business ability at work, and I can handle daily business quickly and skillfully. I can be careful and patient, work hard, communicate with customers, resolve various contradictions, and sometimes I will inevitably meet unreasonable customers. I can tolerate and understand him, and finally I can get the understanding and respect of my customers.
? The disadvantage is that the standing posture may not be up to standard. I will always remind myself to correct it in my future work. There is also an effective suggestion as an old employee who has feelings for CCB. At present, the queuing phenomenon of branch customers is serious, and it feels chaotic when entering the door. I suggest setting up a lobby guide to actively answer customers' questions and guide customers to go through various procedures quickly. The establishment of the comprehensive counter will reasonably connect and unify the public business and private business, improve the efficiency of tellers in handling business, and alleviate the pressure brought by customers' queuing to some extent.
? I will consciously strengthen theoretical study and professional knowledge study in my future work, and learn from my colleagues around me, so as to further improve my knowledge, especially my business knowledge, and comprehensively improve my comprehensive business knowledge. Carry forward the advantages and make up for the shortcomings in the guidance and help of leaders and colleagues. Improve the ability to perform their duties, and strictly demand to train themselves into a comprehensive bank employee.
Brief introduction of bank work (4)? As a bank employee, I really think this list is very heavy. This is the wish of every bank. Many times, I always feel that we need to take it seriously when we work. In recent years, I have been holding the mentality of exercise from the beginning. Actually, I did a lot of things later. After working in a bank for a long time, I have some ideas and always feel that I should do my work at work. I don't feel that I have exercised here. In fact, no matter what I do, it doesn't mean that I have exercised here. Our focus is on my work. I always feel that I haven't done much work. Sometimes I feel that work has put me into a conscious state. This is a new state. In the past few years, I have no intention of learning anything here. In fact, I still have to feel something. I have also had some experience as a teller in recent years.
? In my opinion, a bank teller's sense of responsibility is the first, and his attitude towards work should be not only correct, but also maintained. At first, I didn't think there was much work for tellers, so I didn't care so much. When I first came to xx Bank as a teller, I felt that I was doing well, but what I didn't consider was that being a teller was not that simple. I was looking at an old teller who had worked by my side for several years. We all do the same thing, but when he works, it's different. Many customers are willing to go to him for business. This is actually worth pondering. It is the same thing that different people do different things. I deeply feel that this is not easy.
? Until now, I have done it myself for several years. I also understand why I was not good at doing the same thing at first, and why I was often better than myself when doing the same thing. Now I understand, in fact, it is very simple, that is, the word "details". Details can often make customers feel what level our work is at work. What we do as tellers every day and the business we handle are actually similar. It is natural that we can get extra points with a polite expression. We always feel that we have done enough in our work, and that's all we have to do as tellers, but I didn't expect such things to always corrupt us. I have been a teller for several years, and this feeling is really profound. I don't study hard at work, I don't look up to those good colleagues, I just feel that I have done enough at work.
? As a teller, I still have a lot to do. Although it has been done for so many years, it will not stop. This is an attitude and my responsibility to work. I like my job as a bank teller and will continue to do so.
Brief experience in banking (Chapter 5)? According to the unified arrangement of the head office, the business department of the head office carried out activities to rectify the discipline and style. President Sun presided over and conveyed the spirit of the meeting, systematically studied the chairman's speech at the mobilization meeting of the whole bank's work style rectification activities and other related documents, set up a "work style rectification leading group" and formulated specific implementation plans. Through study and discussion, we will further unify our thinking, cheer up our spirits, change our concepts, optimize our services and improve our work style, so as to lay a solid foundation for doing all the work throughout the year. The successful convening of the rectification activities of the Division has pointed out the direction and defined the objectives for the future development of our Division. How to focus on this center, how to improve the service level and better reflect the work is a problem that every business department staff should seriously think about.
? Although I have just joined Shang Qi Banking Department for only three months, I have benefited a lot from studying and working in such a united and enthusiastic team! It is my pleasure to work with such a lovely colleague in such a good environment! As a front-line employee of Bank of Shang Qi, I feel a great responsibility. Counter service is the first window to show our good service image. The teller's work may be busy and monotonous. But the teachers in the sales department are pragmatic, meticulous, United and humble, which deeply infected me and made me feel the charm of service!
? Every teacher in the sales department is an example worthy of my serious study. I know that as a front-line employee of a bank branch, without excellent business skills and skillful operation skills, it is impossible to provide customers with perfect and fast services and do their jobs well. Therefore, in the internship.
? During this period, my focus is to strengthen the study and improvement of business skills, be strict with myself, form the habit of long-term study, adhere to the spirit of not being afraid of hardship and fatigue, and practice my skills well. Improve the theoretical level in study and accumulate practical experience in practice. The work of banks is changing from time to time. Every day, new things appear and new situations happen, which requires me to keep up with the situation, strive to change myself, better plan my goals, learn new knowledge, master new skills, adapt to changing work goals, improve service quality and meet customer needs. The needs of customers are both pressure and motivation for me. As a teller, you should give sincere greetings to customers every time they come, listen patiently and carefully to their service demands, complete related business as soon as possible, and remind them of some unexpected details, such as some customers rarely come for a long time, during which they take the initiative to submit all the bills, quarterly interest settlement receipts, settlement business fee receipts and other documents to customers neatly and completely, saving the round-trip time of these customers and providing convenience for them.
? Through the rectification and in-depth thinking of the style of study, I personally have a further understanding of my own problems. At present, there are some problems, mainly manifested in: business knowledge is not skilled enough, and sometimes work is not active enough. They are only satisfied with the tasks assigned by the leaders, and they don't pay enough attention to the comprehensiveness of business knowledge. They wait until problems appear before trying to solve them, lacking a certain spirit of hard study. Through the successful convening of this work conference on rectifying work style, I will correctly face my own shortcomings, strive to enhance my sense of discipline, innovation, responsibility and struggle, be proactive, take the initiative to serve, be conscientious and improve my work level. We should constantly strengthen our study and exercise and strive to improve our professional quality. Pay attention to methods, pay attention to reality, and strengthen your work ability and self-cultivation.
? We must find ways to do practical things and raise our work to a new level. Abide by all rules and regulations. Be clear about your responsibilities, tell yourself what you can and can't do, be strict with yourself, treat your work rigorously and treat customers warmly. Strengthen self-cultivation and strive to improve comprehensive quality. Give full play to subjective initiative. Improve the understanding of the importance and urgency of learning, consciously study hard in various businesses, lay a solid foundation, and flexibly use reasonable methods and measures. See more questions, ask more questions and think more, work hard and improve work efficiency.
? As a new employee of Bank of Shang Qi, I know there is still a long way to go in the future. In the face of today's grim situation, ever-changing market and ever-changing customer needs, the service can not only rely on the operating rules formulated by the head office, but also rely on every employee to correct his mind with practical actions, establish a good work style and abide by strict discipline and norms. I am willing to rely on the platform of Shang Qi Bank Sales Department to show my ability, make contributions to the development of the sales department, strive for the first place under the leadership of the bank leaders, and strive for a good start in the first quarter with a brand-new image and good mental state!
Brief experience in banking (Chapter VI)? The times are changing, the environment is changing, and the business work of credit cooperatives is also changing with time. Every day, new things appear and new situations happen, which requires us to keep up with the situation, strive to change ourselves, better plan our career, learn new knowledge, master new skills and adapt to the changes in the surrounding environment. Work requires us not only to have full enthusiasm for work, but also to have a heart for perfection.
? Service is the core of our daily work. As the counter staff of a credit union, we should be able to clearly understand the importance of service, especially in the increasingly fierce competition in the banking industry, which reflects the soft power and competitiveness in some aspects. "Service", a seemingly ordinary word, contains rich connotations and values. In our work, we can talk about the word "service" simply and conveniently, but in reality, we also sadly understand that it is not an easy task to do a good job in service, let alone make it perfect overnight. To do a good job in service, we must do well in three aspects: good self-image temperament and collective image, excellent professional and technical ability, "customer-centered" excellent service attitude and service standards.
? First, excellent personal image temperament and network and collective image are the most obvious external manifestations of service consciousness. The makeup and clothes of the staff, their behavior, the tone of communication with customers, their manners and attitudes, and the collective public health are all concrete manifestations of the external image.
? 1 formal beauty of appearance clothing
? For female bank employees, professional light makeup should be put on in the workplace. This will not only make you radiant, confident and energetic, but also show your respect for customers. For male employees, they should also shave, and their hair should be neat, reflecting a good gfd.
? The beauty of clothes in the workplace is more reflected in the formal beauty of clothes. Uniformly designed clothing with distinctive corporate culture not only highlights the mental state and temperament beauty of employees themselves, but also reflects the inner spiritual strength of a corporate culture. Through dressing, employees' sense of role and responsibility can also be strengthened. It embodies the strength of teamwork and the spirit of unity and unity.
? 2. Pay attention to the formal beauty of posture and behavior
? Take the sitting posture of front-line employees as an example, the sitting posture should give people a straight, steady and positive feeling. It shouldn't be sloppy and lazy.
? 3. Pay attention to the formal beauty of service attitude. The keynote of our service attitude should be "service with a smile". Smiling is the best way to communicate in the world, which can quickly eliminate each other's strangeness. Close the distance between the two sides and create a friendly atmosphere of exchanges and cooperation. Attention should be paid to forming a good habit of smiling service and conveying a polite, enthusiastic and sincere service attitude.
? 4. Pay attention to the beauty of form and skill in language communication.
? Bank staff should pay attention to pitch, volume, speed, pause, continuous reading, stress, tone, intonation and other processing skills in oral use; In body language, we should pay attention to the expression of silent language elements such as expressions, eyes and gestures.
? 5. Generous, clean and tidy office and reception place are also the embodiment of image.
? Second, solid professional basic skills and good professional and technical quality are our weapons and the foundation of our service guarantee. In today's rapid development, we must improve our professional quality from various aspects, such as national experience, policies, laws and regulations, new regulations and ideas of credit cooperatives, mastery of new machinery and equipment, development and application of new office software, study and mastery of new office methods, response measures to various emergencies, and more and more new questions raised by customers. We must improve our technical quality as a whole, and we must establish that "there is no best, only better"
? Third, "customer-centered" and "deeply rooted in people's hearts" services are the core of our work.
? What is quality service? Quality service is not servile, but based on care, patience and enthusiasm, customer-centered, and always makes customers feel superior and respected. "Customer-centered" is the essential requirement of all service work, the purpose of our service, the rational choice baptized by fierce competition and the realistic requirement of pursuing win-win with customers. To provide good service and gain the trust of customers, many people think that good professional ethics and excellent professional quality are the foundation, and carefulness, patience and enthusiasm are the key. In my opinion, the above conditions are not enough to really be "customer-centric". Banking services are "deeply rooted in people's hearts". We should firmly establish the concept of service in our own hearts, go deep into the inner world of customers and truly grasp the needs of customers, instead of just making superficial remarks. We often put forward "attentive service", which is to be close to customers' ideas and correctly understand their needs. We should think things that customers did not expect in advance and exchange our sincerity for customers' long-term understanding and trust.
? In view of the above points, I still have many shortcomings. In the following work, I will definitely redouble my efforts to cultivate good work habits, dress appropriately, exercise standard service posture, language intonation and so on. I need to study hard in professional technology, be closer to customers in service, strive for high-quality service, strive for great progress in all aspects, and make contributions to the cause of our credit cooperatives.
Brief experience in banking (Chapter 7)? After more than two months of internship in Panzhihua Rural Commercial Bank, objectively speaking, I have a perceptual knowledge of what I have learned at school, which makes me fully understand the relationship between theory and practice, and gradually adapt to the transformation of my student status into a professional protagonist. The main materials of my internship are systematic study, savings business and basic integrated teller operation.
? First of all, what impressed me most about this internship was the change of my concept. Before, in my mind, the job of bank staff was as simple as that. Every day, I just quietly tap the keyboard in front of the computer and count the money. I completely ignored that every job has invisible job information for every job. Since I entered the internship in the sales department, I feel that the gap between fact and reality is really too far. Due to environmental factors, there are more broken banknotes in the sales department every day. "Broken money" is a combination word that I have heard a lot since I entered the internship. Binding money, whether trapped in broken banknotes or trapped in banknotes, is a technical job, especially binding small broken banknotes, which is an annoying and laborious job. And if you are busy, you should use the time to sort out broken money or bind money.
? It has been three months, but at this moment, I still remember the situation when I first arrived at the internship unit, especially the emphasis on the banking system by my predecessors and leaders. The so-called system is the code of conduct of bank staff and an inviolable rule. No violation does not guarantee no mistakes, but violation of the system will bury hidden dangers of mistakes. On the first day of my internship in the sales department, the director gave me a book about the credit cooperative system, warning and emphasizing the importance of the system from all aspects. However, in the following internship process, after slowly understanding and learning, the institutional norms of banking work gradually penetrated into life and work. "Checking the library three times a day" is something that all staff must do every day, and it is also the most stressful time for me. Although this task is going on every day, I am always worried about whether there will be any mistakes, although there have been no mistakes so far. The bank's work does not need to be sold in the market, and even a dime is a big event (except for special ones), indicating that there are mistakes in the operation process and it is a denial of the degree of work completion.